112 episodes

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) "go deep" with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

The Product Experienc‪e‬ Mind the Product

    • Business
    • 4.8 • 19 Ratings

The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) "go deep" with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

    Getting Started with JTBD – Mike Belsito on The Product Experience

    Getting Started with JTBD – Mike Belsito on The Product Experience

    One of the key things to do in any product lifecycle is to review if it’s meeting your user’s needs. The last time we sat down to do this for the podcast, we decided to use the Jobs To Be Done approach, which led to a key question: how might we power up our JTBD skills? We called our pal Mike Belsito, product pro and a veteran podcaster in his own right, to give us some tips.

    In this episode, sponsored by Hotjar, listen to learn about:



    * What JTBD is

    * Top tips for interviews

    * Why consumers hire and fire products to make progress



    Quote of the Episode

    We went through one interview with Bob (Moesta) and I’m like “I’ve been doing this completely wrong the entire time,” because Bob told us to think about it like we’re documentary film makers. We are literally trying to shoot a documentary about this specific user, and we need to know the back story.

    Links mentioned in this episode



    * Follow Mike on LinkedIn and Twitter

    * Product Collective

    * Bob Moesta on LinkedIn

    * The Re-Wired Group

    * Mike’s talk on JTBD

    * Rocketship.fm Podcast



    Get in Touch, Rate Us, and More!



    * Visit The Product Experience homepage for more information and more episodes!

    * Know the perfect guest? Great! Suggest them here

    * Chat to us on Twitter or in our dedicated Mind the Product #podcast Slack channel

    * Review us on your podcast app so that we can use your feedback to be better

    * Like our theme music? It’s Hamburg-based Pau, featuring ProductTank Hamburg’s Arne Kittler!



    Our Hosts

    The Product Experience is hosted by Lily Smith and Randy Silver.

    Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.

    Randy is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education,

    • 39 min
    Putting OKRs at the Centre – Natalija Hellesoe on The Product Experience

    Putting OKRs at the Centre – Natalija Hellesoe on The Product Experience

    We all know what OKRs are. Most of us use them or have tried to at some point. But it’s a much smaller group that have used OKRs well, and for their intended purpose. Natalija Hellesoe, co-author of OKRs at the Center, joins us on the podcast to chat about taking your practice to the next level.

    In this episode, sponsored by Yellowfin, listen to learn about:



    * Using OKRs properly

    * When not to use OKRs

    * Measuring results



    Quote of the Episode

    If people are just complaining that [OKRs] take way too much time, that’s a definite sign that they might not really get any value out of it, so let’s definitely change that for sure. Or maybe even get rid of OKRs, because they’ve got more important problems, where other tools might be a better option.  

    Links mentioned in this episode



    * Follow Natalija on Twitter, LinkedIn and her Website

    * OKRs at the Center and the regular Meetup on the topic

    * The origins and uses of OKRs feature at What Matters



    Get in Touch, Rate Us, and More!



    * Visit The Product Experience homepage for more information and more episodes!

    * Know the perfect guest? Great! Suggest them here

    * Chat to us on Twitter or in our dedicated Mind the Product #podcast Slack channel

    * Review us on your podcast app so that we can use your feedback to be better

    * Like our theme music? It’s Hamburg-based Pau, featuring ProductTank Hamburg’s Arne Kittler!



    Our Hosts

    The Product Experience is hosted by Lily Smith and Randy Silver.

    Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.

    Randy is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product communit...

    • 39 min
    Building Accessible Products – Jonathan Hassell on The Product Experience

    Building Accessible Products – Jonathan Hassell on The Product Experience

    Accessibility is one of those things that we all know we should do, but are rarely confident that we’ve done it well.  To get over that hump, we talked with Prof Jonathan Hassell about how and when to embed and test for accessibility (or a11y!), when you can skip it, and how to convince stakeholders of the importance of designing for inclusivity.

    We’re also pleased to offer a free (digital) copy of Jonathan’s book, Inclusive Design for Products: Including your missing 20% by embedding web and mobile accessibility.

    In this episode, sponsored by Yellowfin, listen to learn about:



    * Accessibility and inclusion

    * Making products that work for everybody

    * Testing for accessibility



    Quote of the Episode

    A lot of the rules are “You can’t do this,” “You must do this,” or whatever. It’s almost like if there’s 20% of the population who have a disability and 80% who don’t, accessibility can sometimes come over like the 20% matter and the 80% don’t. Inclusion for me, is the name of the game – because inclusion is to say that everybody matters. How do we get a great experience of a digital product for every single person using it?

    Links mentioned in this episode



    * Follow Jonathan on LinkedIn and Twitter, and his work with Hassell Inclusion

    * Accessibility and Inclusion – Guiding Points for Product People blog post

    * The Web Content Accessibility Guidelines (WCAG)

    * An overview of  The Toyota Way for Digital Accessibility



    Get in Touch, Rate Us, and More!



    * Visit The Product Experience homepage for more information and more episodes!

    * Know the perfect guest? Great! Suggest them here

    * Chat to us on Twitter or in our dedicated Mind the Product #podcast Slack channel

    * Review us on your podcast app so that we can use your feedback to be better

    * Like our theme music? It’s Hamburg-based Pau, featuring ProductTank Hamburg’s Arne Kittler!



    Our Hosts

    The Product Experience is hosted by Lily Smith and Randy Silver.

    Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!

    • 53 min
    Public Service Product Management – Tom Loosemore on The Product Experience

    Public Service Product Management – Tom Loosemore on The Product Experience

    Over the last decade in the public sector, there’s been a global explosion in citizen and resident-centered design and development, with movements in the UK, Estonia, Australia, Canada, USA, and many more strengthening their approaches. Where it’s been done well, it’s made a huge difference.  At the same time, civil services are always facing budget and recruitment challenges, to say nothing of issues stemming from regulatory requirements, technology, suppliers, and legacy decisions.

    If we’re really going to Build Back Better, how can we overcome the challenges in the sector?  We asked Tom Loosemore, partner at Public Digital, to chat with us about doing product work in the public sector.



    In this episode, sponsored by Yellowfin, listen to learn about:



    * Working in public service tech

    * Initiating change in a large organisation

    * Whether digital can solve everything!



    Quote of the Episode

    The real organising job here is to help reinvent and reassert government, not bring your digital shizzle to the table and wow people with it. I would come to the table with enormous humility around those who’ve endured the last 4 years, and also enormous excitement. The organising challenge is rebuilding the institutions, not doing shiny, sexy solution stuff with added AI blockchain nonsense.

    Links mentioned in this episode



    * Follow Tom on LinkedIn and Twitter

    * Tom’s Website

    * Public Digital

    * UK Government Digital Service

    *

    Tom’s post on internet-era ways of working



    *

    Offscreen interviewed Tom about the human side of technology





    Get in Touch, Rate Us, and More!



    * Visit The Product Experience homepage for more information and more episodes!

    * Know the perfect guest? Great! Suggest them here

    * Chat to us on Twitter or in our dedicated Mind the Product #podcast Slack channel

    * Review us on your podcast app so that we can use your feedback to be better

    * Like our theme music? It’s Hamburg-based Pau, featuring ProductTank Hamburg’s Arne Kittler!



    Our Hosts

    The Product Experience is hosted by Lily Smith and Randy Silver.

    • 46 min
    Lifting the Feature Factory Boulder – Katie Saindon on The Product Experience

    Lifting the Feature Factory Boulder – Katie Saindon on The Product Experience

    Startups, scale-ups, and unicorns get all the press – but there are an awful lot more product people working at large organisations. Katie Saindon, Senior Manager of Product Management at GE Healthcare, is one of them. Working on their digital products and platforms, she’s learned a lot about how to survive and thrive in a company that’s on a journey to new ways of working. She joins us on the podcast this week to share some of her experiences.

    In this episode, sponsored by Yellowfin, listen to learn about:



    * Enterprise Product Management

    * What constitutes a ‘Feature Factory’

    * Making teams more outcome-focused



    Quote of the Episode

    Know who it is you’re working with. If you have rapport it’s a lot easier to say: “Hey, I might sound crazy, but trust me, let’s try this and see how it goes” when you have that relationship.

    Links mentioned in this episode



    * Follow Katie on LinkedIn and Twitter, or her work at GE Healthcare

    * Lifting the Feature Factory Boulder, on Medium

    * Teresa Torres’ Opportunity Solution Tree model

    * Roadmap platforms Aha! & ProdPad



    Get in Touch, Rate Us, and More!



    * Visit The Product Experience homepage for more information and more episodes!

    * Know the perfect guest? Great! Suggest them here

    * Chat to us on Twitter or in our dedicated Mind the Product #podcast Slack channel

    * Review us on your podcast app so that we can use your feedback to be better

    * Like our theme music? It’s Hamburg-based Pau, featuring ProductTank Hamburg’s Arne Kittler!



    Our Hosts

    The Product Experience is hosted by Lily Smith and Randy Silver.

    Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.

    Randy is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education,

    • 36 min
    Managing Your Startup Options – Karthik Suresh on The Product Experience

    Managing Your Startup Options – Karthik Suresh on The Product Experience

    Everyone – or so we’re told – has the dream of joining or founding a hot startup and making their fortune, all while really proving their product chops. Though he’s now a Product Manager at Facebook, Karthik Suresh co-founded Altrest and grew Craft.io from an early stage. He joins us on the podcast to share some great advice about working at early-stage startups and what to look for in terms of compensation packages.

    In this episode, sponsored by Pendo, listen to learn about:



    * Product Management in startups vs. big corporations

    * Finding product/market fit

    * Using data and metrics



    Quote of the Episode

    [Working in a startup] you need to be really mission driven and impact driven, in the sense that you’re so passionate and you’re really thinking about: “why doesn’t this product exist in the world today?”

    Links mentioned in this episode



    * Follow Karthik on Twitter and LinkedIn

    * Craft.io – Human Capital and Operating Metrics for Companies

    * Equity Management Solutions at Carta

    * Seedcamp

    * Facebook



    Get in Touch, Rate Us, and More!



    * Visit The Product Experience homepage for more information and more episodes!

    * Know the perfect guest? Great! Suggest them here

    * Chat to us on Twitter or in our dedicated Mind the Product #podcast Slack channel

    * Review us on your podcast app so that we can use your feedback to be better

    * Like our theme music? It’s Hamburg-based Pau, featuring ProductTank Hamburg’s Arne Kittler!



    Our Hosts

    The Product Experience is hosted by Lily Smith and Randy Silver.

    Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.

    Randy is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy’s book, a href="https://outofowls.

    • 38 min

Customer Reviews

4.8 out of 5
19 Ratings

19 Ratings

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