The Trust Series, powered by Themis

Co-hosted by Catherine McGregor & Chris Downie
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*This is a Pasabi podcast, an AI company acquired by Themis in 2025* Trust is a fragile but powerful commodity. More than ever, trust is under threat in a world of fake news and disinformation. Yet, trust lies at the heart of both our personal and professional interactions. Without it, our ability to maintain successful relationships is diminished. The Trust Series offers lively and insightful conversation with thought leaders on the critical role trust plays in our lives. Enjoy honest discussions and interesting insights from our special guests in conversation with Catherine McGregor and Chris Downie as they explore the importance of trust across a broad spectrum of experiences from mentoring to online marketplaces. wearethemis.com/uk/resources/podcasts

  1. 18/02/2025

    Trust in Second Chances

    Daniel Dart, founder of Solo GP fund Rock Yard Ventures, joins Catherine and Chris to talk about the power of second chances, having experienced homelessness and incarceration earlier in his life. This episode is a fascinating and inspiring walk through Daniel's incredible life. The brainchild behind Time Again, a prominent punk-rock band, Daniel wrote and sang about social issues and poverty. Talking about his work in criminal justice reform and the ability of small groups to effect massive change, he believes in the power of dreaming big to make things happen. Daniel holds an MBA from MIT and is the first formerly incarcerated student in the school's history. Not only has his work been published in Harvard Business Review and the World Economic Forum, he has presented his academic and economic research worldwide, including in Sri Lanka, China, Ireland, Japan, and the United States. [Episode contains some swearing.]

    58 min

  2. 21/06/2024

    Trust in People

    Catherine and Chris are joined by Becky Holmes, bestselling author of 'Keanu Reeves is not in Love with You'. Becky's book is a fascinating and insightful read about romance fraud and the scammers behind it.  In this episode, Becky shares her experience of being contacted by multiple romance scammers and the entertaining ends she went to distract, confuse and turn the tables on them. She also talks about the experience victims of romance fraud have shared with her and the long-lasting and devastating emotional effects on them and their families. Becky strongly believes we must educate everyone we know about romance fraud to help prevent more victims being targeted and fight against the shame people feel when they've been subjected to it.

    56 min

  3. 15/03/2024

    Trust & Retail

    John Matas, Digital Commerce Fraud Expert, has more than 3 decades of experience in retail crime and fraud investigation, from Macy’s in the 1990s to Etsy in the 2020s. In this episode, John talks about how retail crime has become more sophisticated as businesses have moved online, while underlining the fact that identity theft and account takeover have always been major challenges in retail. John talks about the ability of bad actors to capitalize on programs before genuine customers catch on and the vulnerability that minimal friction creates for retail organizations. He also outlines the difficulty that two-sided marketplaces present in terms of very sophisticated types of collusive fraud that can be difficult to identify when anonymous entities are involved.

    43 min

  4. 15/08/2023

    Trust & Lending

    Frank McKenna, Chief Fraud Strategist at Point Predictive, has been working in anti-fraud for some 30 years. Also author of the blog FrankonFraud.com, Frank calls on his years of experience to educate readers about leading fraud issues.  In this episode, Frank talks with Chris and Catherine about how predictive analytics and AI can be used in the fight against fraud. He outlines the advanced techniques fraudsters use to commit their crimes from OTP bots to voice cloning and how 80% of people don't report scams because they feel ashamed.

    34 min

  5. 16/06/2023

    Trust & The Sharing Economy

    In this episode of The Trust Series, Elle Tucker, Marketplace Advisor, Sharing & Gig Economy Consultant and Author, joins Chris and Catherine to talk about how the sharing economy has evolved over time and the importance of digital trust and safety for successful growth of sharing economy platforms. She highlights the need for educating consumers around the brand experience for sharing economy platforms and peer-to-peer transactions since it’s often a new way of doing things. Elle also shares experiences from her recent book, ‘Thanks for Sharing’, about how she and her family have been embracing the sharing economy. #sharingeconomy #trust #p2p

    42 min

  6. 12/05/2023

    Trust and Fake Reviews

    In the first episode of our second series, Catherine and Chris are joined by Brett Hollenbeck, Assistant Professor at UCLA. Brett and his team recently conducted research into online reviews in marketplaces and how they shape the economics of those marketplaces. He was particularly interested to find out how fake reviews are purchased (e.g. Amazon sellers buying reviews in Facebook groups), and what’s happening to these products on the marketplace after they’ve bought fake reviews. This episode is a very interesting and insightful listen as Brett talks about the emergence of generative AI tools and their ability to bolster fake reviewers’ capabilities and how, as a result, it's even more important to look beyond review content and instead focus on network connections in the fight against fake reviews.  Brett's research aligns with Pasabi's commercial experience of the most effective approach to tackling the fake reviews challenge.

    36 min

  7. 07/12/2022

    Trust in Community-led Commerce

    In this session, Catherine and Chris are joined by Polly Applegate, ex-Head of Community at Depop and advisor to online marketplaces, community-led platforms and live streaming. Polly's role at Depop saw her scale her team from 20 to 200 employees globally to provide an exceptionally safe and engaging platform for its user base. Polly talks about the influence online community-led platforms are having on well-established brands, shifting them towards trying new things, such as Zara offering a resell option and John Lewis providing a clothing rental service. She highlights the importance of factoring in Trust & Safety early in the startup journey and how online communities foster and grow naturally in trusted environments. 'At Depop in the early days, we were growing mainly through word of mouth. Rather famously, they didn't spend very much on marketing in the first number of years.'

    36 min

  8. 06/04/2022

    Trust in Leadership

    Alexis Alexander, General Counsel of fintech organisation Liberis, joins Chris and Catherine to discuss the power of authenticity in creating trusted professional relationships. In her experience at Liberis, having open and honest conversations with her executive team shows how you can be a leader and progress to the top of the food chain by being yourself. She believes that authenticity allows leaders to build deeper human connections with their teams for more effective leadership. 'I’ve always put trust at the centre of everything I do. If you don’t have trust, you don’t really have anything.’

    41 min
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About

*This is a Pasabi podcast, an AI company acquired by Themis in 2025* Trust is a fragile but powerful commodity. More than ever, trust is under threat in a world of fake news and disinformation. Yet, trust lies at the heart of both our personal and professional interactions. Without it, our ability to maintain successful relationships is diminished. The Trust Series offers lively and insightful conversation with thought leaders on the critical role trust plays in our lives. Enjoy honest discussions and interesting insights from our special guests in conversation with Catherine McGregor and Chris Downie as they explore the importance of trust across a broad spectrum of experiences from mentoring to online marketplaces. wearethemis.com/uk/resources/podcasts

Information

  • Creator
    Co-hosted by Catherine McGregor & Chris Downie
  • Years Active
    2021 - 2025
  • Episodes
    19
  • Rating
    Explicit
  • Copyright
    © 2026 The Trust Series, powered by Themis
  • Show Website
    The Trust Series, powered by Themis