Trust is a fragile but powerful commodity. More than ever, trust is under threat in a world of fake news and disinformation. Yet, trust lies at the heart of both our personal and professional interactions. Without it, our ability to maintain successful relationships is diminished.The Trust Series offers lively and insightful conversation with thought leaders on the critical role trust plays in our lives. Enjoy honest discussions and interesting insights from our special guests in conversation with Catherine McGregor and Chris Downie as they explore the importance of trust across a broad spectrum of experiences from mentoring to online marketplaces. https://pasabi.com/podcast/
Trust in Blockchain
Olga Mack, CEO of Parley Pro, a Blockchain Strategist and author, outlines her own experiences which led her to have an interest in blockchain, including emigrating to the US from the former Soviet Union at a young age.
‘The trust we place in institutions sometimes works .. but sometimes it doesn’t and when it doesn’t, it really has an impact on you as an individual, as a family and as a society.’
Trust in Medicine
“Trust operates on a number of levels. If I think about it at its core, it’s about confidence and dependability. Do I have confidence in the person’s ability and can I depend on them?”
Anthony Omo, Director and GC at the General Medical Council, highlights the importance of consensual decision making in building trust between doctors and their patients and talks about the concerns regarding accessibility to prescription medicines online.
Trust in Reviews
“Trust is fundamental to every exchange we have everyday.”
Anoop Joshi, Director of Legal at Trustpilot, outlines the progressively important role online reviews play in the purchase process and talks about the responsibilities Trustpilot has to deliver trusted reviews to their customers and platform users. He shares insight into how they are seeing an increasing sophistication in attempts to get non-genuine reviews onto the platform and talks about Pasabi’s role in helping tackle the challenge of review sellers and fake reviews.
Trust in Recruitment
“Trust is always built when you’re authentic and you have high integrity.”
Chris Hurst, MD at legal recruitment and search firm, Carlyle Kingswood Global, speaks about the need for trust and authenticity in recruitment - for the recruiter, candidate and employer. He shares insight into how trust is built over time assisted by authenticity, empathy and a level of emotional intelligence. Talking about the importance of giving candidates the tools to succeed as themselves to allow them to be their best authentic selves.
Trust in Online Marketplaces
“Sellers trust marketplaces to treat them fairly vis-a-vis exposure.”
Kate Burns, ex-General Counsel at Not on the High Street, discusses the role of a GC from being the ‘risk assessor’ to the ‘conscience’ of a company. Speaking about the important role trust plays in the online buying journey, and the likelihood of marketplaces being the proven future model, Kate outlines the difficulty with regulation when there isn’t a one-size fits all marketplace model.
Trust & the Art Market
“Trust means something I expect to be the case will happen as expected.”
James Ratcliffe, General Counsel and Director of Recoveries at The Art Loss Register, talks about the importance and complexity of authenticity in the Art market and the role ethics play where the law does not suffice. He considers the matrix of trust at play between art owners, dealers and buyers where market value, trusted ownership and authenticity of the artwork are mutually dependent. James also highlights how vetting is changing with the move to digital.