The Turnover

Multifamily Media Network
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Welcome to The Turnover, where unpredictability meets humor and expertise! In this one-of-a-kind podcast, three hosts from the Multifamily Media Network with a solid maintenance background come together to tackle the unknown. Here's the twist: while one host picks the topic, the other two are kept completely in the dark—just like the unpredictable nature of maintenance in the apartment industry. No subject is off-limits, and you get to join in the fun as they turn over fresh ideas, surprising perspectives, and unscripted conversations.

  1. 14 MAR

    028 - The Maintenance Olympics: Surprising Events That Highlight Our Hidden Skills

    In this episode of The Turnover, hosts Chris Caramanica https://www.linkedin.com/in/chris-caramanica-3b287666/, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/, and Mark Sharp https://www.linkedin.com/in/mark-sharp-18b468182/ explore the concept of maintenance professionals competing in a 'Maintenance Olympics,' highlighting skills, efficiency, and innovation in the field. The hosts discuss creative ways to measure expertise, improve processes, and recognize maintenance teams, all while sharing humorous and insightful anecdotes.Chapters00:00 Introduction to the Maintenance Olympics03:29 Creative Olympic Events in Maintenance06:31 The Art of Maintenance: Skills and Techniques09:37 Innovations in Maintenance Technology12:31 Efficiency in Maintenance: The Turnover Challenge15:32 Defining Success in Maintenance18:22 The Importance of Asking for Feedback21:31 Recognition and Rewards in Maintenance24:32 Conclusion and Final Thoughts🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#TheTurnover #Multifamily #MultifamilyMaintenance #MaintenanceOlympics

    38 min

  2. 28 FEB

    027 - Navigating the World of Unsolicited Emails

    In this conversation, the Paul Rhodes, Chris Caramanica and Mark Sharp discuss the challenges of networking at trade shows, the art of responding to solicitation emails, and the importance of clear communication in vendor relationships. They analyze various solicitation emails, highlighting what works and what doesn't, and emphasize the need for personalization in sales outreach. The discussion also touches on the balance between authenticity and authority in communication, particularly in the context of the multifamily industry.Chapters00:00 Navigating Trade Shows and Networking Etiquette03:31 The Art of Responding to Solicitation Emails06:22 Analyzing Solicitation Emails: The Good, The Bad, and The Ugly09:31 The Importance of Clear Communication in Business12:38 The Dichotomy of Vendor and Maintenance Communication15:26 Personalization in Outreach: What Works and What Doesn't18:23 Authenticity vs. Authority in Communication21:24 Final Thoughts on Effective Communication Strategies🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://www.multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

    29 min

  3. 14 FEB

    026 - The Accidental Educator: Embracing Unexpected Paths

    In this engaging conversation, the hosts Chris, Mark and Paul reflect on valuable lessons learned too late in their careers, particularly in the context of the multifamily industry. They discuss the importance of understanding one's role, financial responsibilities, and the significance of tailoring education to different audiences. The conversation also touches on the distinction between preventive and reactive maintenance, as well as the complexities of maintaining different professional personas. Through humor and personal anecdotes, the hosts provide insights into their experiences and encourage listeners to reflect on their own career journeys.Chapters00:00 Introduction and Holiday Greetings02:16 Lessons Learned Too Late in Career06:52 Understanding Roles and Responsibilities12:35 The Importance of Audience Engagement16:01 Financial Responsibilities in Maintenance19:28 Preventive vs. Reactive Maintenance24:39 The Complexity of Professional Personas🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

    29 min

  4. 31 JAN

    025 - Why Ask How? Exploring the "Why" in Maintenance

    In this episode of The Turnover, hosts Chris Karamanica, Paul Rhodes, and Mark Sharp delve into the complexities of apartment turnovers, sharing personal anecdotes and insights on the challenges faced in property management. They discuss the importance of understanding turnaround times, the impact of communication on efficiency, and the cultural dynamics within maintenance teams. The conversation emphasizes the need to ask 'why' rather than 'how' when evaluating performance metrics, ultimately aiming to improve resident experiences and operational effectiveness. Chapters 00:00 Introduction and Context Setting 02:12 Challenges in Apartment Turnovers 09:47 Understanding Turnaround Times 20:00 The Importance of Asking Why🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

    28 min

  5. 18 JAN

    From Easy Wins to Complex Challenges: A Journey in Problem Solving

    In this episode of The Turnover, hosts Chris Caremonica, Mark Sharp, and Paul Rhodes engage in a thought-provoking discussion about the nature of work, challenges, and the enjoyment derived from both easy and difficult tasks. They explore the popular saying, 'Enjoy what you do and you'll never work a day in your life,' and challenge its validity by emphasizing that even enjoyable work can still be exhausting. The conversation shifts to the idea of puzzles, where the hosts reflect on their preferences for easy versus challenging tasks, ultimately concluding that both have their merits in personal and professional growth.As the discussion unfolds, the hosts share personal anecdotes and insights from their experiences, particularly in the context of the apartment maintenance industry. They emphasize the importance of viewing challenges as opportunities for learning and growth, and how the process of breaking down complex tasks into manageable parts can lead to greater satisfaction. The episode wraps up with a call to action for listeners to embrace the puzzles in their lives, whether easy or challenging, and to find joy in the work they do, ultimately fostering a positive mindset towards their careers.🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts! #CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

    32 min

  6. 3 JAN

    023 - The Art of Maintenance: Patience and Progress

    In this episode of the Turnover Podcast, hosts Paul Rhodes, Chris Caremonica, and Mark discuss various aspects of maintenance careers, including humorous questions about maintenance men, the biggest mistakes professionals make when trying to advance their careers, the importance of patience, and the implications of the Peter Principle. They emphasize the need for training, understanding responsibilities, and the value of investing in one's own growth and that of others in the industry.00:00 Introduction and Light Banter02:16 The Importance of Maintenance Questions06:08 Career Advancement Mistakes in Maintenance12:02 Patience and the Peter Principle18:15 Training and Preparing for Promotion26:08 Conclusion and Key Takeaways🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

    29 min

  7. 20/12/2025

    022 - Weaponized Incompetence & Other Crimes We Didn't Commit

    In this episode of The Turnover, hosts Chris Caramanica, Mark Sharp, and Paul Rhodes explore the concept of weaponized incompetence, sharing personal anecdotes and examples from the maintenance industry. They discuss the importance of communication and accountability in addressing incompetence, and how it can impact career advancement. The conversation then shifts to a light-hearted discussion about barbecue skills and their correlation with maintenance skills, emphasizing preparation and patience in both areas.00:00 Introduction and Humor03:35 Understanding Weaponized Incompetence12:37 Identifying and Addressing Incompetence21:19 Barbecue Skills and Maintenance Skills🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

    23 min

  8. 22/11/2025

    Live From MX Summit: Questions We Weren’t Ready For

    In this episode of The Turnover, hosts Paul, Chris, and Mark engage in a lively discussion about the evolving role of maintenance in the multi-family housing industry. They explore how maintenance teams are becoming crucial in driving renewal rates and the need for better training and development. The conversation also touches on the impact of AI on maintenance practices, the importance of efficiency, and humorous anecdotes from their experiences in the field.00:00 Introduction to The Turnover Podcast02:40 The Role of Maintenance in Multi-Family Housing06:23 Training and Development for Maintenance Teams10:28 Cost-Saving Strategies in Maintenance14:30 The Impact of AI on Maintenance Practices20:41 Addressing Challenges in Maintenance Training23:21 Humorous and Disgusting Maintenance Stories🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

    28 min
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About

Welcome to The Turnover, where unpredictability meets humor and expertise! In this one-of-a-kind podcast, three hosts from the Multifamily Media Network with a solid maintenance background come together to tackle the unknown. Here's the twist: while one host picks the topic, the other two are kept completely in the dark—just like the unpredictable nature of maintenance in the apartment industry. No subject is off-limits, and you get to join in the fun as they turn over fresh ideas, surprising perspectives, and unscripted conversations.

Information

  • Creator
    Multifamily Media Network
  • Years Active
    2025 - 2026
  • Episodes
    30
  • Rating
    Clean
  • Copyright
    © Multifamily Media Network
  • Show Website
    The Turnover