TLF Gems

TLF Research
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  • Business

The Podcast from TLF Research

  1. 23 Mar

    Onboarding, exit & acquisition

    Stephen talks to Greg about his webinar on the insight to be gained from talking to customers (especially in B2B relationships) when they first sign up or when they’re on their way out. You can watch the webinar on demand here: https://www.tlfresearch.com/webinars/b2b-onboarding-acquisition-and-exiting-customer-surveys/

  2. 18/12/2025

    Closing the loop with customers

    Greg talks to Stephen about his recent webinar “Closing the loop with customers”. They talk about the different loops that need to be closed, some ways to do it, and agree that every customer deserves feedback if they want it. You can watch the webinar here: https://www.tlfresearch.com/webinars/essentials-closing-the-loop-with-customers/

  3. 22/07/2025

    Action Planning from Customer Insight

    Stephen and Greg chat about arguably the most important part of customer insight – using what you learn from customers to improve the customer experience. You can download the action plan template mentioned in the episode here: https://www.tlfresearch.com/downloads/cx-tools-and-templates/action-plan-template/ And if you want more detail, we also run an online course on action planning: https://www.tlfresearch.com/training-events/on-demand-action-planning-from-customer-insight/

  4. 08/10/2024

    TLF Conference 2024

    In September we held our first conference since the pandemic, and it was really good to be back. Greg and Stephen talk through the speakers and discuss some of the highlights of the day (not just the food).

  5. 10/09/2024

    How To Make More Impact With Your Charts

    Greg quizzes Stephen about his recent webinar “5 ways to make more impact with your charts and reporting” (which he is beginning to realise is a title that could do with some editing!) They discuss the different hats that you need to wear to turn data into a story, how the needs of your audiences… Continue reading How To Make More Impact With Your Charts

  6. 19/08/2024

    Construction Customer Insight

    The construction sector is fascinating from a customer experience and insight point of view. So many stakeholders, so many relationships, so many opportunities to build understanding and make things better! In this episode Greg and Stephen discuss some of the challenges of using customer research in the construction sector, and the benefits of focusing on… Continue reading Construction Customer Insight

  7. 14/05/2024

    B2B Sampling & Response Rates

    Greg and Stephen discuss some of the things that make business to business (B2B) customer research different from business to consumer (B2C), based on Greg’s webinar. Is survey fatigue a red herring? We think it is! If you missed the webinar you can find it here: https://www.tlfresearch.com/webinars/b2b-sampling-methodology-and-battling-response-rates/

  8. 16/02/2024

    The Customer Experience Landscape 2024

    For the past few years we’ve run an annual webinar looking at trends affecting the CX landscape that organisations need to be aware of for the year ahead. We shared some stats for context in terms of consumer sentiment, satisfaction, AI adoption, and sustainability; made some gentle predictions about the future; and outlined some choices… Continue reading The Customer Experience Landscape 2024

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Ratings & Reviews

5
out of 5
4 Ratings

About

The Podcast from TLF Research

Information

  • Creator
    TLF Research
  • Years Active
    2018 - 2026
  • Episodes
    73
  • Rating
    Clean
  • Copyright
    © Copyright TLF Research 2021
  • Show Website
    TLF Gems