Toolbox for the Trades ServiceTitan

Michelle Myers is a bit of a pioneer and a “Renaissance Woman” of sorts. She went from being a commercial interior designer to an entrepreneur in the trades and ran remote teams before that term even became a buzzword.
Her passion lies in identifying peoples’ true potential, proactively finding solutions to address customer challenges, and continuously improving systems and processes to scale her business.
As the Founder and CEO of Pink Callers, Michelle is on a mission to take care of the front office solutions for home service businesses across North America. She stops by to share her entrepreneurial journey with us and talks about running an effective remote team in the trades.
Join us as we discuss:
 
[04:51]: How to run an effective remote team
[27:13]: How managers can quality check the calls of their remote employees
[31:31]: How to get employee buy-in for a company that works remotely
[35:44]: Advice for owners to ensure they’re optimizing every call
Check out these resources we mentioned during the podcast:
Pink Callers
EOS Worldwide
Powerselling Pros
Bamboo HR
Tommy Mello
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Raffi Elchemmas and Jennifer Massey are dedicated individuals with an important mission — to help normalize talking about and raising awareness for mental health in the construction industry.
There are about 5,000 deaths by suicide a year in construction in the U.S. There are several challenges to consider, such as the job being physically demanding, the high probability of injury in the workplace, environmental factors, the long hours, and the traveling required. But there are resources and support in place to help people in the trades to deal with mental health issues.
As senior members of the MCAA and the United Association, respectively, Raffi and Jennifer stop by to share their professional experiences with us and highlight the importance of addressing mental health in construction.
Join us as we discuss:
 
[10:54] The importance of mental health in the construction industry
[35:01] Warning signs that someone may be having mental health challenges
[49:01] Available resources and support for those struggling with mental health
Check out these resources we mentioned during the podcast:
MCAA 
United Association
OSHA
CIASP
MCAA’s Mental Health Awareness and Suicide Prevention Video
MCAA’s Mental Health Awareness and Suicide Prevention Video (Spanish)
American Foundation for Suicide Prevention
ServiceTitan for Commercial Contractors
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Kelsey Whittenberg fell in love with being an electrician. She loves to understand how everything works and how to use both her technical expertise and tools to help solve problems in the field.
She also posted videos on social media as a creative outlet while she was at job sites, and that quickly burgeoned into a great passion.
As an industrial Electrician at Weifield Group Contracting, Kelsey provides professional electrical solutions across different industry sectors and also actively promotes her company on social media. She stops by to share her professional journey with us and talks about the challenges and opportunities she sees as a female technician. She also explains what motivated her to become active on social media and how her content has helped build a great community online.
Join us as we discuss:
 
[6:56]: Kelsey’s experience as a female technician
[20:58] What inspired her to build a social media presence
[34:30]: Advice to people who want to become influencers on social media
Check out these resources we mentioned during the podcast:
Weifield Group Contracting
Thespicysparkykelsey (TikTok)
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Sheena Palacios was truly built into the trades in every aspect since her father, brother, husband, and other family members are electricians by profession. For her, the trades are a passion and an opportunity for her to return that appreciation for something she didn’t have before.
She is also a strong believer in data transformation and how data is a treasure trove that can be leveraged by teams to make impactful decisions. It also comes down to understanding, setting up, and streamlining your processes and workflows for greater success.
As the owner and ServiceTitan Solutionist at NIFT Business Solutions, Sheena is on a mission to empower teams in the trades to make smart, data-driven decisions. She stops by to share her entrepreneurial journey with us and talks to us about how she found her niche in the trades.
Join us as we discuss:
 
07:41: How to ensure a successful onboarding process
20:56: Why IKEA's showroom is a perfect analogy for ServiceTitan workflows
24:09: Advice for customers struggling with their ServiceTitan accounts
Check out these resources we mentioned during the podcast:
NIFT Business Solutions
Connect With Sheena
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Jackie Sorensen knows a thing or two about working in a family business and dealing with gender stereotypes in the trades. She’s passionate about making the trades more attractive and accessible to young women and is actively involved in local activities within her community.
As the President of Thorson Heating, Jackie and her team endeavor to deliver exceptional heating and air conditioning services to customers in the Sioux Falls area.

She stops by to share her entrepreneurial journey with us and talks about the challenges as well as opportunities running a family business. She also tells us how she promotes the HVAC profession to young women and provides some valuable advice for other female business owners.
Join us as we discuss:
 
[10:56]: Why Jackie decided to buy her family business
[27:06]: How Jackie makes the trades more attractive for young women
[38:27]: Jackie’s advice for other female business owners
Check out these resources we mentioned during the podcast:
Thorson Heating
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Richard Lewis truly believes that building genuine connections with people in the trades is the key to long-term sustainable growth. 

His experience in the finance industry has also helped him to identify opportunities for growth across different sectors in the trades. 

He’s also enabled business owners to take a different approach to partnering with investors to grow their service business.

As the Founder and CEO of Redwood Services, Richard is on a mission to build a robust ecosystem of partners in the trades across the United States that focuses on collaboration, operational excellence, and a people-first culture. He stops by to share his entrepreneurial journey with us. He highlights examples from his experience that motivated him to do things differently and explains why he believes in investing in partnerships.

Join us as we discuss:
 
05:24: What makes Redwood different from other private equity firms
12:00: Why Richard felt the partnership process could be done differently
22:19: What an ideal investor partnership looks like

Check out these resources we mentioned during the podcast:

Redwood Services
ServiceMaster
Rite Way
ServiceTitan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 


Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.