TubbTalk: Wired for Connection

Tubblog: Lenka Koppova and Vera Tucci

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TubbTalk: Wired for Connection is a women-led spinoff of TubbTalk: The Podcast for Managed Service Providers. Wired for Connection was created to amplify the diverse, underrepresented voices shaping the IT & MSP industry. Unlike traditional MSP podcasts focused on tools and tactics, we dive into the real, human stories of those redefining leadership in tech.

26/09/2025

[11] Wired for Connection: Equality, Diversity and Strong Leadership for Successful Modern MSPs

In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group. He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and supporting underrepresented voices, especially through community-led initiatives. Ben shares what it means to be part of the MSP community, how he got into the industry and how his role has changed. He also shares his own take on DEI initiatives and why they matter more than ever. Ben explains why it’s important to acknowledge your own shortcomings, why we need to help people to tell their own experiences and the challenges of growing an MSP on your own. Vera asks what Ben loves about the industry, what he would change about it and a key piece of advice he’d like to share with modern MSPs. Mentioned in This Episode In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group. He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and supporting underrepresented voices, especially through community-led initiatives. Ben shares what it means to be part of the MSP community, how he got into the industry and how his role has changed. He also shares his own take on DEI initiatives and why they matter more than ever. Ben explains why it’s important to acknowledge your own shortcomings, why we need to help people to tell their own experiences and the challenges of growing an MSP on your own. Vera asks what Ben loves about the industry, what he would change about it and a key piece of advice he’d like to share with modern MSPs. In this episode, Vera and Lenka are joined by Ben Spector. He’s Head of Solutions at Zomentum, he leads partnerships at inforcer, and he also co-chairs the GTIA UK and Ireland DEI interest group. He also has experience as a former MSP owner turned SaaS consultant. Ben is very passionate about building inclusive spaces in the tech industry and supporting underrepresented voices, especially through community-led initiatives. Ben shares what it means to be part of the MSP community, how he got into the industry and how his role has changed. He also shares his own take on DEI initiatives and why they matter more than ever. Ben explains why it’s important to acknowledge your own shortcomings, why we need to help people to tell their own experiences and the challenges of growing an MSP on your own. Vera asks what Ben loves about the industry, what he would change about it and a key piece of advice he’d like to share with modern MSPs. Mentioned in This Episode ZomentumMSP community: GTIA

54 min
25/09/2025

[10] Wired for Connection: How Positive Thinking Makes you a Better Leader

Hannah Lloyd is the Chief Revenue Officer at Enhanced.io. She’s worked with hundreds of MSPs to launch, sell and scale cybersecurity services. She knows exactly what makes go to market strategies succeed and where they tend to stall. Hannah has held several leadership roles and her impact has already been widely recognised. She was the youngest-ever GTIA Member of the Year, receiving the GTIA UK Advancing Women in Technology Spotlight award. Hannah tells Vera and Lenka how she got into the industry and shares two little-known facts about herself. She talks about the importance of loving what you do and the power of positive thinking. Vera asks Hannah how she copes with work stress and who her mentors and inspiration are. She also shares one thing she loves and one thing she dislikes about the IT industry, as well as one key piece of advice. Mentioned in This Episode Enhanced.ioMSP Community: GTIAMSP Community: IT NationIT management software: ConnectWiseCybersecurity and IT management software: N-able

1hr 10min
23/09/2025

[9] Wired for Connection: Be Grateful, Make Human Connections & Avoid Burnout

In this episode, Lenka and Vera are joined by Amy Luby. She transforms service delivery with Agentic AI and is a GTM Strategist – Advisor. She helps MSPs scale smarter and vendors build channel engagement that converts with battle-tested strategy, operational clarity, and fearless execution. She’s spent her entire career in the MSP channel – as an MSP founder with a successful exit, a distribution leader building global NOC, Help Desk, and managed Services and a CRN Channel Chief. Amy has shaped the MSP channel itself. She's a community builder who's helped define what managed services look like on a global scale. Amy shares how she got into the industry, how her nursing career influenced how she works today, why there’s more than one way into business and how to get perspective on where you’re at. Vera asks Amy how to have more human connections and who she turns to for support. Amy shares why being out in nature is restorative and why burnout isn’t a good thing. She shares one change she’d like to see in the industry, one thing she loves about it and why we create community if we can’t find one. Finally, she shares how to be authentic in business. Mentioned in This Episode xyntra.aiAgentic AI

1 hr
19/09/2025

[8] Wired for Connection: Diversity, Leadership & Being a Strong Woman in Tech

In this episode, Vera and Lenka are joined by Olivia Donnell. She’s the Director of Channel Sales for EMEA at 1Password. She's built an incredible career driving growth, inclusion and collaboration in the channel space. And she's done it all while staying true to herself. She tells them how she got started in the industry and why women can succeed in tech roles. She shares the challenge of explaining to people new to the industry what it used to be like, and why we need to keep talking about diversity. Olivia shares how she’s dealt with challenges in her work but also what she loves about the IT industry. She and Vera discuss reasons why young people prefer to work from home, and she shares one piece of advice that everyone should hear. Mentioned in This Episode 1PasswordMSP comunity: GTIA

1hr 7min
10/09/2025

[7] Wired for Connection: Empathy and Sounding Boards: How to Deliver Partner Care

In this episode, Vera and Lenka are joined by Jessica Holmes. She’s the Senior Manager of Partner Care at ConnectWise. She leads a global team dedicated to turning complex partner challenges into solutions - and with nearly a decade in the MSP world, she knows what it takes to support people through the tough stuff and help them thrive. Her own career path took a big turn when a leader saw her potential and encouraged her to step into something new - a reminder of just how powerful it can be when someone believes in you. But Jessica’s story doesn’t stop at tech. She helps run a UK-registered dog rescue charity and also volunteers with a therapy dog organisation - work that keeps her grounded in compassion and reminds her daily of the importance of care, whether for people or pets. Jessica shares her journey into the tech industry before going into specifics about her work in partner care. She talks about how she de-escalates difficult situations and how often she’s a sounding board for people. She tells Lenka and Vera why she thinks we all need empathy training and why keynote speakers should use more positive reinforcement in their talks. She shares who’s in her support group and how she deals with frustrations. Vera asks Jessica to share her best and worst days in business, one things she’d change about the industry and what she loves about it. Mentioned in This Episode ConnectWiseMSP Community: The IT Nation

57 min
20/07/2025

[6] Wired for Connection: Empowering MSP Teams to Deliver Better Customer Services

In this episode of Wired for Connection, Lenka and Vera are joined by Michelle Coombs. With 25+ years of experience, Michelle specialises in transforming IT operations and service delivery for MSPs and internal IT teams. Her expertise combines business performance management, IT service management, and leadership development. She focuses on helping MSPs move from "in the business" to "on the business" thinking while addressing operational costs and customer satisfaction challenges. Her mission to eliminate "Wild West Service Desks" and create streamlined Service Control Centres demonstrates her strategic approach to operational transformation. She shares how she got started in the tech space, a fun fact about herself and her biggest piece of advice for MSPs, as well as how her experiences in the industry helped her to develop a coaching mindset. Michelle talks about problem-solving as a manager, how to support your teams to make their own decisions and how to help them with career progression. She also talks about the importance of peer support for MSP leaders. Vera asks Michelle her thoughts on how recruitment and training of staff has evolved over the years, how to help a team to overcome problems and how to ensure they’re all following the same procedure when it comes to helpdesk support. Michelle also shares her thoughts on business bottlenecks, how to give better customer service and why even a tech-driven industry needs to consider the human touch more. Finally, Vera asks Michelle about a career high and a career low, one thing she loves about the industry and one thing she’d change if she could. Mentioned in This Episode Visit the Tech Leader websiteVisit the Oprising websiteSMB IT Expert: Robert CioffiMSP peer group: GTIAMSP peer group: The Tech Tribe

58 min
22/06/2025

[5] Wired for Connection: How to Find the Human Connection in a Tech-Focused Space

In this episode, Vera and Lenka are joined by Melissa Hockenberry, owner of First Things First Training and Consulting. Melissa brings over thirty years of industry insight to her work. She’s spent two decades in the MSP space and an impressive eighteen plus years at Autotask and Datto. Melissa is passionate about helping MSPs strengthen relationships, retain customers, and unlock sustainable revenue, all while staying true to her values. Melissa shares a fun fact about herself and how she got into the tech industry. She explains why it’s important for her to create connections, what she did when her job role was eliminated and the human side of an M&A. She explains the benefit of having a mirror partner to support you in your work, one thing she loves about the industry and one thing she’d change. Melissa and Vera talk about lack of representation and how to encourage young people to try new things. Mentioned in This Episode First Things First Training and ConsultancyPSA tool: AutotaskCybersecurity software: DattoMSP conference: DattoConEmily GlassAndrew WallaceMSP conference: MSP Geek ConPSA and RMM: ConnectwiseBook: John Acuff: Start: Punch Fear in the Face, Escape Average, and Do Work That MattersCommunity software: KhorosPaul Green's MSP Marketing Edge

1hr 15min
08/06/2025

[4] Wired for Connection: Passion, Positivity and Finding Your People in the MSP Space

In this episode of Wired for Connection, Lenka and Vera are joined by Isobelle Coventry. She leads MA and Expansion Efforts at Evergreen Services Group acrossthe UK and Ireland, spending her time building relationship within the MSP community, helping business owners navigate what can be often a deeply personal transition. Her background in private equity gives her a sharp eye for business, but it's her people-first mindset that truly sets her apart. She's passionate about legacy and growth and finding the next great MSP partner. Isobelle shares a fun fact about herself, what she does and how she found herself working in the MSP space. She tells Vera and Lenka what it was like when she was new in the industry and how she found passion for her work. Isobelle explains why she thinks it’s important to have people to provide support and encouragement, why she tries to be a positive person and how she uses that positivity to lead from the heart. Lenka and Vera ask Isobelle to share a high point and a low moment from her career, her favourite part of being in the IT industry and one thing she would change about it if she could. Mentioned in This Episode Evergreen Services GroupMSP event: IT Nation ConnectM&A Advisor at Evergreen: Craig FultonIT certifications and training: CompTIAMSP community: GTIA

1hr 8min
25/05/2025

[3] Wired for Connection: Advice on Leadership and Equality from Andrew Wallace

In this interview, Lenka and Vera are joined by Andrew Wallace. He leads the team at Smileback, which is now part of ConnectWise. He’s an IT Nation Evolve facilitator and SME and helps drive the broader product management practice at ConnectWise. Andrew shares what he enjoys doing outside of work, how he fell into tech by accident and his journey in the tech industry, as well as how his studies in philosophy and journalism helped him to better understand customer needs. He talks openly about why you should be in the room where the conversation is happening and his experiences of being a privileged male at a round table for women in tech. He and Vera discuss approaches to leadership, and both share early experiences with bad managers who’ve shaped how they lead. They also discuss supporting staff struggling with confidence and why you should celebrate small wins. Andrew reveals both a high point and a low point in his tech career, what he loves and hates about the industry and how MSPs can drive change to improve equality and inclusivity. Mentioned in This Episode SmilebackIT Nation EvolveAthletes for AfricaDattoconConnectWise

58 min
04/05/2025

[2] Wired for Connection: Tips and Advice From a Trailblazing Woman in Tech

In this episode of Wired for Connection, Vera and Lenka talk to Amanda Stewart. She’s the managing director and CTO of Illuminate, an Edinburgh-based MSP with a big heart and even bigger mission. Amanda is also a trailblazer in encouraging young women into tech and she recently became chair of the Advancing Women in IT group of GTIA. Amanda shares her journey in the tech space and some of the early challenges she faced as a woman in IT. She discusses peer groups, the managers who inspired her and the ones who taught her what not to do. Lenka and Vera ask Amanda to share one challenge and one success as a business owner, how to manage stress and the benefits of being part of a peer group, as well as finding mentors as you progress. Amanda gives her tips on how to manage stress and why she thinks women struggle to value their own skills and experience. She shares the best part about working in IT and the one thing she’d change in the industry. As someone passionate about encouraging young women into tech, Amanda has some advice on how parents and MSP owners can do that, and fun ways to get younger children to engage with STEM subjects too. Mentioned in This Episode Illuminate ITEnvironmental business certification: BCorpMSP community group: GTIA (formerly CompTIA)Senior Director, Regional Groups at GTIA: Estelle JohannesBook: Caroline Criado-Perez: Invisible Women: the Sunday Times number one bestseller exposing the gender bias women face every dayBook series: Rebel Girls Dream Big Box SetVolunteer mentors: STEM Ambassadors

55 min
09/03/2025

[1] Wired for Connection: Championing Minorities in Tech for Success

Welcome to episode one of Wired for Connection! This is a TubbTalk spinoff show, hosted by Operations Manager Lenka Koppova and Vera Tucci, the co-founder and CEO of T-Consulting, an MSP and COMIT. Vera is a passionate advocate for diversity, inclusion, and authentic leadership in the IT and MSP space. Inspired by a conversation she had with Lenka and Team Tubb’s Kareena Barat, Vera agreed to be the co-host of this new show. Wired for Connection isn't just a podcast; it's a mission. It creates a space for every perspective and voice in tech. And every guest can share their unfiltered and unapologetic story and take on the industry. Lenka and Vera will champion those voices that too often have been left out and unheard. Vera shares her experiences as a female leader in the tech space and Lenka discusses how she's found things as someone new to the industry. The co-hosts share their hopes and aims for Wired for Connection, the types of guests they're looking for, and why everyone can and should have a seat at the table. Mentioned in This Episode T-ConsultingCloud marketplace: Pax8IT conference: Pax8 BeyondIT peer group: IT Nation

39 min

11 Episodes

TubbTalk: Wired for Connection is a women-led spinoff of TubbTalk: The Podcast for Managed Service Providers. Wired for Connection was created to amplify the diverse, underrepresented voices shaping the IT & MSP industry. Unlike traditional MSP podcasts focused on tools and tactics, we dive into the real, human stories of those redefining leadership in tech.

Creator

Tubblog: Lenka Koppova and Vera Tucci
Years Active

2k
Episodes

11
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Explicit
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© Copyright 2025 Tubblog: Lenka Koppova and Vera Tucci
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TubbTalk: Wired for Connection