Unstructured Unlocked by Indico Data

Indico Data

Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.

  1. Andrew Holdway of Swiss Re on the operational impact of fixing insurance intake

    25 Feb

    Andrew Holdway of Swiss Re on the operational impact of fixing insurance intake

    In this episode of Unstructured Unlocked, Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management. Despite having more first-, second-, and third-party data than ever, legacy systems, siloed workflows, and inconsistent ingestion practices often limit its impact. Andrew explains what changes when carriers bring risk data and enrichment upstream at the point of submission. The conversation covers how early triage improves speed-to-quote, pricing precision, and portfolio confidence, and where AI adds real value versus buzzword risk.

    27 min
  2. Why insurance tech implementations fail, and how to get them right with Tami Pantzke

    11 Feb

    Why insurance tech implementations fail, and how to get them right with Tami Pantzke

    In this replay episode of Unstructured Unlocked, we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations. Tami breaks down how insurers should evaluate new technology through the lens that matters most, real operational impact. From cost-benefit analysis and the 80/20 rule to pilot design, risk controls, and change management, she shares hard-earned lessons on what separates successful implementations from costly failures. The discussion also explores why enthusiasm for new tools often outpaces adoption, how to spot red flags early, and how insurers can balance speed with governance in both large-scale transformations and smaller, AI-driven initiatives. If you’re responsible for introducing new technology into underwriting, claims, or operations, and need it to actually stick, this replay offers a clear, experience-backed blueprint for making smarter decisions without disrupting the business.

    30 min
  3. What smarter use of AI looks like in commercial insurance operations

    28 Jan

    What smarter use of AI looks like in commercial insurance operations

    In this episode of Unstructured Unlocked, we revisit a conversation that’s becoming even more relevant as insurance operations teams face rising volume, tighter timelines, and growing pressure to keep work moving. Tom Wilde sat down with Laura Drabik to talk through how AI is being applied in practical, operational ways across commercial insurance. They unpack the reality behind the hype: rising submission volume, inconsistent attachments, and the challenge of turning unstructured data into inputs underwriters can actually trust. The conversation explores how structuring inbound work improves submission triage, pricing consistency, and throughput and where generative and agentic AI can support underwriting workflows without replacing human judgment. The result is clearer inputs, faster flow, and more confident decisions downstream.

    18 min
  4. Joe Curry of Apollo 1971 on applying data science and AI inside insurance operations

    14 Jan

    Joe Curry of Apollo 1971 on applying data science and AI inside insurance operations

    This high-performing replay from Unstructured Unlocked features Joe Curry, Head of Data Science at Apollo 1971, and remains highly relevant for insurance teams navigating AI today. In this conversation, Michelle Gouveia and Chris Wells sat down with Joe to unpack how data science is actually being applied inside insurance operations today. They explore where AI delivers real value, where it creates risk, and how regulatory expectations shape what insurers can put into production. The episode also explores emerging challenges like ensuring advanced mobility and why explainable, auditable data science matters more than ever.

    51 min
  5. The soft market squeeze: why M&A and AI need to deliver now

    18/12/2025

    The soft market squeeze: why M&A and AI need to deliver now

    On the latest episode of Unstructured Unlocked, we examine why soft markets expose inefficiency across insurance, and why consolidation and AI need to deliver real results. The conversation breaks down what motivates today’s deals, and why promised cost and revenue synergies are so hard to realize. We explore where technology actually moves the needle post-acquisition, with underwriting and claims emerging as the two most critical levers for protecting margins. The discussion also tackles the industry’s biggest AI challenges head-on: data quality versus data standards, why most pilots never scale, and how treating AI as an IT experiment leads straight to “pilot purgatory.” The takeaway is clear: in a soft market, efficiency can’t wait, and experimentation without execution is no longer an option.

    33 min
  6. 8 days to 8 seconds: what real insurance transformation looks like

    04/12/2025

    8 days to 8 seconds: what real insurance transformation looks like

    In this episode, we unpack why digital transformation in insurance so often stalls, and what it really takes to make progress. Drawing from two decades inside carriers, Parul explains how deep-rooted cultural inertia, siloed priorities, and organizational politics—not technology—are the biggest threats to change. She breaks down the shift from automating claims to modernizing the underwriting engine, the rise of AI-augmented decisioning, and why adopting a true “product mindset” is essential for long-term success. Parul also shares candid stories from innovation hubs, lessons from failed transformations, and the critical role CEOs must play in aligning the enterprise.

    31 min
  7. Andrea Read of Convex Insurance on balancing human expertise and AI in modern engineering

    06/11/2025

    Andrea Read of Convex Insurance on balancing human expertise and AI in modern engineering

    🎙️ Season 3 of Unstructured Unlocked is here, and we’re proud to welcome Parul Kaul-Green as our new co-host alongside Tom Wilde. Parul brings deep industry expertise, sharp strategic perspective, and a clear voice on the realities of AI in insurance. If you care about operational transformation — not just tech trends — you’ll want to hear where she takes the conversation this season. We’re kicking things off with a standout guest: Andrea Read, Head of Technology Engineering at Convex. Andrea unpacks how generative AI is actually being used inside engineering orgs today: what’s real, what’s not, and where the biggest gains (and gaps) are showing up. And of course, a big thank you to Michelle Gouveia, our co-host through Seasons 1 and 2. Michelle helped build this platform from day one, and we’re grateful for her insight and voice throughout. 🎧 Listen to the episode.

    28 min
  8. Taming the messy middle with Nigel Walsh on intelligent insurance workflows and AI transformation

    24/10/2025

    Taming the messy middle with Nigel Walsh on intelligent insurance workflows and AI transformation

    The next great transformation in insurance isn’t about modernization. It’s about orchestration. On the most recent episode of Unstructured Unlocked, we sat down with Nigel Walsh, Global Head of Insurance at ServiceNow, to explore how AI is reshaping the industry from the inside out. From taming the “messy middle” to empowering people through intelligent workflows, Walsh shares how carriers can turn complexity into agility.

    35 min
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Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.

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