Break The Cycle: a debt resolution podcast

Ophelos
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Debt collection. Not the sexiest industry. But now, as the cost of living crisis takes hold, an unavoidable topic. How should we be treating people in debt? What should businesses be doing to best care for their customers? And how are new technologies revolutionising the archaic space? This mini series by Ophelos aims to start the much-needed conversation.

Episodes

  1. 03/10/2023

    Ask Ola: Your Money Questions Answered

    What's the best way to start building your credit score? How can you make money grow passively? Should you pay off your student loan early? In this episode, we're joined by Olamide Majekodunmi from All Things Money to talk about, well, all things money.

    35 min

  2. 21/12/2022

    How will the New Consumer Duty transform the debt industry?

    The FCA has described their New Consumer Duty as "a paradigm shift in their expectations". They are raising the bar for customer care, meaning that many firms will need to make some significant changes in the coming year. Join us for Part 2 of our conversation with Risk & Compliance Advisor Erik Porter as we chat about the challenges and opportunities of the new regulation.

    8 min

  3. 14/12/2022

    The FCA's New Consumer Duty: what it means for your business

    Impacting every business that deals with retail customers, the FCA's New Consumer Duty sets a higher standard for customer protection. Risk & Compliance Advisor Erik Porter joins us this week to demystify the 161-page document.

    16 min

  4. 23/11/2022

    Inclusion first: why accessible design matters

    For many companies, accessible design is all too often an afterthought. But for companies who care for customers in debt, having a product that's designed with accessibility in mind can be the difference between helping someone clear a balance and keeping them in debt. The engineering team join us in this episode to discuss accessible design, why it matters, and how we approach the problem here at Ophelos.

    6 min

  5. 02/11/2022

    A message to CEOs: how to help customers through the cost of living crisis

    We chat with our CEO and co-founder Amon Ghaiumy about some of the ways that businesses can keep costs low, detect vulnerability sooner and offer personalised experiences for their customers facing financial difficulty.

    10 min

  6. 26/10/2022

    What is preventing innovation in the debt industry?

    Over the past decade, financial services have seen a huge shift towards digital. This change, however, is happening much more slowly in the debt sector. This creates a rift in the customer journey. Front-end, it’s quick and easy to access credit. But once you fall behind on payments, you’re expected to resolve them in an analogue fashion. Why is it that the uptake of new innovations and technologies is slow in this space? Find out in our latest episode of Break The Cycle, as we chat to our CEO and co-founder Amon Ghaiumy.

    6 min

  7. 19/10/2022

    Why is financial education so important?

    Financial literacy leads to a healthier, happier life. Despite this, only 50% of the UK have a basic level of financial education. How can businesses promote financial education? What tools can help young people to get in control of their finances? We chatted to Marco Logiudice, co-founder of Prograd, to find out.

    10 min

  8. 12/10/2022

    Using machine learning to create personalised communication strategies

    Great customer experience requires a personalised approach. Take for example customers in debt - each individual will have a different story, financial situation, communication style and way of interacting with the customer journey. So why make every communication strategy the same? Tune in to our next episode of Break The Cycle tomorrow to hear Jacob Goss and Jacopo Attolini from our data team chat about how machine learning can personalise and improve the customer experience.

    6 min
  9. Where does debt fit into the customer journey?

    03/10/2022

    Where does debt fit into the customer journey?

    We all know how the customer journey goes: awareness, consideration, conversion, loyalty and advocacy. But where does a customer in financial difficulty fit into that equation? How can businesses rethink the customer journey in order to support everybody, and ultimately rehabilitate customers who are struggling back into the journey? In this episode we're joined by Paul Chong, co-founder and COO of Ophelos.

    4 min
  • 9 Episodes

Ratings & Reviews

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About

Debt collection. Not the sexiest industry. But now, as the cost of living crisis takes hold, an unavoidable topic. How should we be treating people in debt? What should businesses be doing to best care for their customers? And how are new technologies revolutionising the archaic space? This mini series by Ophelos aims to start the much-needed conversation.

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