Wrench Turners Podcast

Mr Joshua Taylor
  • 5.0 (1)
  • Automotive

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

  1. 10 hr ago ·  Bonus

    Your Customer Doesn’t Care Which Department Failed | S3E3 Earned Influence

    Your customer doesn’t experience your dealership as service, parts, sales, and BDC.They experience one dealership.When an appointment is mishandled, a call isn’t returned, a part update never arrives, or departments blame one another, the customer doesn’t care which team caused the problem. They only know the dealership failed to solve it.In the season finale of Earned Influence Season 3, Mindy Williams, Kaylee Felio, Wendy Reeves, and Joshua Taylor discuss how service, parts, and the BDC can stop working in silos and start winning together.Wendy explains why dealerships are underusing their BDC teams. Beyond setting appointments, the BDC can support advisor overflow, missed calls, special-order parts updates, recall communication, customer retention, and relationship building.Kaylee discusses the importance of understanding the person behind the department. The parts employee who appears difficult may be managing technicians, advisors, warranty claims, inventory, and customer requests simultaneously. Sometimes the most useful question is simply, “Are you okay, and how can I help?”Mindy brings the conversation together with one clear message:“Just seeing each other as a whole rather than breaking it up into departments.”This episode covers departmental silos, internal communication, BDC utilization, employee workload, customer follow-up, cross-department relationships, and why every dealership must organize around the customer instead of its org chart.Send this episode to a service manager, parts manager, BDC manager, advisor, technician, or fixed-operations leader who wants their departments to work better together.Negative pushes. Positive pulls.God Blessj.Featuring:Wendy Reeves of BDC Angelshttps://www.linkedin.com/in/wendy-reeves/https://www.linkedin.com/company/bdcangels/Mindy Williams of Carter Myers Automotivehttps://www.linkedin.com/in/mindy-williams-700b791b7/https://www.linkedin.com/company/carter-myers-automotive/Kaylee Felio of PartsEdgehttps://www.linkedin.com/in/kayleefelio/https://www.linkedin.com/company/partsedge-inc-/Hosted by Joshua TaylorListen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/⚠️ Disclaimer:I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.Chapters00:00 Why Departments Become Silos02:18 BDC as the Glue03:14 Parts Communication Gaps03:56 Service Call Overflow05:11 Help Us Help You06:54 Helping Departments Win07:21 See the Human09:18 The Cost of Silos

  2. 1 day ago ·  Bonus

    A Leadership question that changes EVERYTHING | S3E2 Earned Influence

    Who loses if you don’t win? That question changed how Mindy Williams thinks about leadership, responsibility, and every decision she makes. Because when a leader isn’t performing at the level their people need, the consequences rarely stop with the leader. Employees can lose. Customers can lose. Families can lose. The business can lose. In this episode of Earned Influence Season 3, Mindy, Wendy Reeves, Kaylee Felio, and Joshua Taylor discuss the questions that changed how they lead. Wendy explains why giving instructions isn’t enough. Leaders must verify that people actually understand what was communicated, give them opportunities to apply it, and avoid overwhelming them with information they can’t yet use. Kaylee discusses the courage required to lead up, clearly communicate what needs to change, and move leadership conversations beyond repeatedly discussing the same problems. The conversation also explores why leaders must see the person behind the employee, why generic questions create generic answers, and how specific follow-up questions prove that you were actually paying attention. Good leaders don’t just provide answers. They ask questions that create understanding, uncover what their people need, and turn conversation into action. So, before your next important leadership decision, ask yourself: Who loses if you don’t win? Subscribe to The Wrench Turners Podcast and share this episode with someone responsible for leading people, whether leadership appears in their job title or not. Negative pushes. Positive pulls. God Bless j. Featuring: Wendy Reeves of BDC Angels https://www.linkedin.com/in/wendy-reeves/ https://www.linkedin.com/company/bdcangels/ Mindy Williams of Carter Myers Automotive https://www.linkedin.com/in/mindy-williams-700b791b7/ https://www.linkedin.com/company/carter-myers-automotive/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Earned Influence Returns 00:36 A Leadership Question 00:56 Verify Understanding 04:06 Listening Isn’t Enough 05:48 Learning to Lead Up 07:17 Turn Talk Into Action 11:07 Who Loses? 13:11 See Your People 14:18 Ask Specific Questions 15:27 Questions Build Trust

  3. 5 days ago

    Parts Counter Truths Technicians Need To Hear | Shawn Parrett on Wrench Turners Podcast

    Parts can make or break the rhythm of a service department. In this episode of The Wrench Turners Podcast, Shawn Parrett joins me to talk about the real life of the parts counter, how parts leaders support technicians, and why communication between parts, advisors, and the shop matters more than most dealerships admit. Shawn has nearly 30 years in automotive parts, from wholesale parts to parts manager, and he brings a direct message for technicians, advisors, parts people, and fixed ops leaders: Always have an answer. We talk about obsolescence, lost sales, inventory decisions, technician trust, service advisor communication, leadership, humility, consistency, and why the best parts departments remove friction instead of creating it. This episode is for anyone in dealership fixed operations who wants the shop, parts counter, and service drive to work better together. Shawn explains how a strong parts department helps technicians stay moving, helps advisors sell with confidence, and helps the dealership win. Negative Pushes Positive Pulls God Bless j. Follow Shawn https://www.linkedin.com/in/shawn-parrett-48390b79/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 0:00 Meet Shawn Parrett 1:52 Getting Started in Automotive Parts 7:00 Humility, Drive, and Consistency 11:38 Learning Through the 2008 Recession 21:11 What Technicians Need to Know About Parts 27:46 How Parts Managers Think About Inventory 32:17 Training Green Parts People the Right Way 37:28 The Best Parts People Always Have an Answer 40:59 How Parts Helps Service Sell More Work 42:26 Shawn’s Advice for Technicians

  4. 29 Jul ·  Bonus

    AI can help, but it can’t be YOU - Earned Influence S3E1

    AI can improve your writing, organize your thoughts, analyze reports, and remove hours of repetitive work. But what happens when everyone starts sounding the same? In Season 3, Episode 1 of Earned Influence, Wendy Reeves, Mindy Williams, Kaylee Felio, and Joshua Taylor discuss how leaders can use AI without losing their authenticity, judgment, privacy, or connection with the people they serve. Kaylee explains why she stepped away from social media after AI-assisted content started feeling too polished and predictable. Mindy shares how she uses AI for training, reporting, KPIs, and customer follow-up while making sure the final message still sounds like her. Wendy breaks down practical dealership applications, including BDC coaching, performance reporting, data analysis, and the risks of employees entering dealership or customer information into unsecured tools. The conversation also explores how AI can reduce administrative work, summarize overloaded inboxes, improve leadership preparation, and help technicians turn frustrating processes into prototypes that management and engineering can understand. AI should eliminate repetition, not responsibility. It should help organize your thoughts, not manufacture your beliefs. And it should make you more capable without slowly teaching you to sound like everyone else. Negative pushes. Positive pulls. God Bless j. Featuring: Wendy Reeves of BDC Angels https://www.linkedin.com/in/wendy-reeves/ https://www.linkedin.com/company/bdcangels/ Mindy Williams of Carter Myers Automotive https://www.linkedin.com/in/mindy-williams-700b791b7/ https://www.linkedin.com/company/carter-myers-automotive/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Earned Influence Returns 00:53 Why Kaylee Stopped Posting 02:41 Using AI Authentically 03:36 AI Inside the Shop 05:11 Humanity Builds Trust 06:47 Wendy’s AI Workflow 09:30 Dealership AI Integration 11:51 Writing With Less 13:55 Automating Daily Work 15:26 AI Creates Opportunity

  5. 27 Jul

    Why dealerships treat parts people like an afterthought and how to FIX IT - 10 Mill Mastery on WTP

    The parts department is expected to identify the right components, manage inventory, prevent obsolescence, handle warranty returns, navigate supply chains, source emergency parts, and keep technicians productive. Yet in many dealerships, parts people are still treated like an afterthought. Marshall, Brent Osmond, and Josh Arnold discuss what changes when parts becomes a recognized skilled trade rather than a position people are expected to learn through trial and error. Brent explains how Canada’s Parts Technician apprenticeship can include component identification, engines, transmissions, hydraulic systems, inventory control, logistics, customs documentation, customer communication, and Red Seal certification. The conversation then moves into the larger dealership problem: inconsistent training, limited mentorship, low professional recognition, and compensation that may not attract or retain highly capable people. A great parts person can understand what a technician is asking for, recognize related service information, anticipate required bolts and consumables, reduce mistakes, and prevent unnecessary downtime. The question is not whether parts people affect the repair process. They clearly do. The question is whether dealerships are willing to train and treat them accordingly. Subscribe for more conversations about technicians, dealership operations, leadership, training, and the people responsible for keeping the industry moving. Negative Pushes Positive Pulls God Bless j. Follow Brent Osmond: https://www.linkedin.com/in/brent-osmond-7b8302149/ Dynamic Diesel Solutions https://www.linkedin.com/company/dynamic-diesel-solutions-canada/posts/?feedView=all Follow Marshall Sheldon https://www.linkedin.com/in/marshall-sheldon-981349176/ Briggs Industrial Solutions https://www.linkedin.com/company/briggs-industrial-solutions/ Follow Josh Arnold https://www.linkedin.com/in/josh-arnold-%F0%9F%A7%B0-aa249b349/ Continental Automotive Group https://www.linkedin.com/company/continentalautomotivegroup ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 The Parts Credentialing Debate 02:18 Inside Red Seal Training 03:44 Inventory and Obsolescence 04:30 Emergency Parts Logistics 05:58 Great Parts People 08:36 Certification, Talent, and Pay 11:11 The Missing Apprenticeship 13:03 Parts Pay Versus Technicians

  6. 24 Jul

    Tech Support ISN'T there to save you | Wrench Turners Podcast Special Panel

    In this special panel episode of Wrench Turners Podcast, we sit down with Dale Pettigrew and Nicholas Martin, two former technicians who moved into OEM technical support, to talk about what actually makes a support case easier or harder to solve. This conversation gets into the stuff technicians deal with every day: vague repair orders, skipped diagnostic steps, intermittent concerns, “no fault found” visits, missing values, customer descriptions, communication gaps, and the pressure to fix complex problems quickly. Dale and Nicholas explain why “all good” isn’t good enough, why exact numbers matter, why documentation can protect you years later, and why tech support isn’t there to fix the car for you. They’re there to help you build the process, ask better questions, and become stronger at diagnosing the hard stuff. This one is for technicians, advisors, shop foremen, service managers, warranty admins, and anyone who wants to understand how to get better answers from technical support. Negative Pushes. Positive Pulls. God Bless j. Featuring: Dale Pettigrew https://www.linkedin.com/in/dale-pettigrew-1532165a/ Nicholas Martin https://www.linkedin.com/in/nicholas-martin-3779b4249/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  7. 23 Jul ·  Bonus

    You’re NOT stuck - you’re surrounded by the WRONG People | S2E4 Earned Influence

    What if you’re not stuck because you lack talent, ambition, or discipline? What if you’re surrounded by people who cannot help you become the person you’re trying to become? In the final episode of Earned Influence Season 2, Kathleen Long, Kelli Verdi, and Kaylee Felio share the hurdles that forced them to rethink their careers, environments, health, relationships, and definitions of success. Kathleen explains how an outside coach and a new peer group helped her understand what she needed to change to move from the VP level into the C-suite. Kelli discusses the importance of finding leadership that recognizes the value of having several connected skills instead of forcing someone into a narrowly defined role. Kaylee shares why achieving her professional goals still left her questioning what came next, and how focusing on her health, children, family, and personal development became part of reaching the next level. Joshua also shares how losing his clients and career direction during the beginning of COVID humbled him, brought him back to his faith, and helped him build a life centred around purpose, family, friendship, and service. Sometimes you don't need to work harder. Sometimes you need a different perspective, a healthier environment, and people who will challenge, support, and trust you. That's Earned Influence. Earned Influence is a roundtable series featuring women leaders in service who have earned trust the hard way through their character, actions, relationships, and results. Subscribe for more conversations about leadership, trust, service, communication, and the people working inside the automotive industry and skilled trades. Negative pushes. Positive pulls. God Bless. j. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Perspective Changes Everything 01:22 Reaching the C-Suite 04:07 Finding the Right Environment 07:45 Kaylee’s Current Hurdle 10:18 Boring Things Create Results 11:48 The People Around You 12:18 Humbled by COVID 14:23 What Earned Influence Means

  8. 21 Jul ·  Bonus

    People Trust What You Live, Not What You Promote | Earned Influence S2E3

    What happens when showing up online begins taking more from you than it gives back? In Episode 3 of Earned Influence Season 2, Kaylee Felio opens an honest conversation about social media burnout. After years of consistently sharing her career, podcast, and life online, she’s reached a point where she has to ask: What am I doing, and do I still want to do it? Kathleen Long and Kelli Verdi join Kaylee and Joshua Taylor for a candid discussion about the pressure to remain consistent, the hidden workload behind content creation, and the fear of building something you may eventually want to leave. The conversation also explores why taking care of yourself is an act of generosity, how curiosity can restore creativity, and why your work doesn’t have to become your entire identity. Then the discussion turns practical: capturing the conversations you’re already having, creating content without constantly manufacturing topics, and showing people what actually happens inside your business. Because people don’t build trust by seeing only what you want them to see. They build trust by seeing what you live. Earned Influence is a Wrench Turners Podcast series featuring honest conversations with leaders who have earned the trust required to influence what happens next. Subscribe for more conversations about leadership, trust, service, communication, and the people working inside the automotive industry and skilled trades. Negative pushes. Positive pulls. God Bless. j. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. 0:00 Social Media Burnout 0:57 What Matters Most 2:35 Consistency Becomes Pressure 5:03 The Hidden Content Workload 8:16 Give Back To Yourself 11:49 Create From Real Life 18:37 Marketing Without Constant Selling 20:48 Raw Content Builds Trust

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About

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

Information

  • Creator
    Mr Joshua Taylor
  • Years Active
    2022 - 2026
  • Episodes
    196
  • Rating
    Explicit
  • Copyright
    © Mr Joshua Taylor
  • Show Website
    Wrench Turners Podcast

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