23 episodes

I help overworked, overwhelmed, multi-hatted entrepreneurs like you become CEOs of your very own sustainably scalable and powerfully profitable business through proven business tips, practical processes, and a touch of tough love. Heavy on the love!

Sidekick COO Sandra B

    • Business

I help overworked, overwhelmed, multi-hatted entrepreneurs like you become CEOs of your very own sustainably scalable and powerfully profitable business through proven business tips, practical processes, and a touch of tough love. Heavy on the love!

    3 AI Game-Changers for Online Entrepreneurs

    3 AI Game-Changers for Online Entrepreneurs

    Let's take a fun journey through some fun and interesting AI tools that could change your business! We'll also cover some AI news about Searchie's up-and-coming features.
    00:00 Introduction
    00:13 beautiful.ai makes creating presentations incredibly easy - and beautiful!
    04:40 AdCreative.ai creates great social media content with about a hundred options in seconds 09:02 AutoDraw from Google converts your squiggles into nice looking drawings
    10:25 Noty.ai transcribes your Zoom calls, summarizes them for you, pulls out all of the action items, and even lets you create notes to yourself on the fly
    17:20 Otter.ai doesn't seem to have many AI features...
    17:57 Exciting new developments over at Searchie
    21:40 Leave a comment!

    • 20 min
    Going Crazy Meta With ChatGPT 4.0

    Going Crazy Meta With ChatGPT 4.0

    Making an amazing prompt for ChatGPT is tough because it's hard to know where to start. But what if there was a simple trick? A trick you can just copy/paste giving it just the roughest idea of what you want, and have ChatGPT create the perfect prompt for you?
    00:00 Introduction
    01:00 The value of ChatGPT in generating content and research.
    02:00 Introduction to Merlin, a Chrome extension to help with replying to texts.
    04:00 Using ChatGPT for research, even though its knowledge is limited to September 2021.
    05:00 Using prompt-based tools to improve interaction with ChatGPT.
    07:00 Creating a custom prompt for finding the best project management tool.
    09:00 ChatGPT recommends Trello for a one-person virtual assistant business.
    11:00 Adjusting the prompt to include a budget constraint.
    12:00 ChatGPT recommends Toggle Plan when given a budget of up to $50 per month.
    Merlin: https://app.getmerlin.in/plans
    The Prompt Template
    Act as a prompt generator expert for ChatGPT. You will engineer the perfect custom prompt for me to use to [THING YOU NEED IT TO DO]. To do that, please ask a series of targeted questions one at a time. You will use the answer to each question to guide subsequent questions, refining the information you gather to ultimately generate a comprehensive and effective prompt that will yield the most useful and relevant response from ChatGPT. Consider the key elements of a good prompt, such as context and detail, to optimize the final product. Place any variables in square brackets.

    • 15 min
    4 Do's and 1 Don't for Amazing Customer Service!

    4 Do's and 1 Don't for Amazing Customer Service!

    This video is jam-packed with tips and tricks designed to help you surprise & delight your customers with knock-your-socks-off customer service, while SAVING YOU TIME and a lot of stress!
    00:00 Intro
    00:51 Have a customer service policy or process
    03:21 Ask questions!
    04:10 Delegate your customer service
    05:20 Embrace good AND bad feedback
    09:08 Negative feedback doesn't equal "not a fit"
    13:07 Put your contact info and response time everywhere people might look for it
    14:11 Set an out-of-office with a FAQ
    15:01 How and WHY to send quick replies when you don't have time
    16:55 FULL WALKTHROUGH - Setting up a Boomerang follow-up system
    22:01 Quick review and summary

    • 23 min
    How To Prep For A Successful Vacation (Even When You're Indispensable)

    How To Prep For A Successful Vacation (Even When You're Indispensable)

    How do you go on vacation without your clients all leaving you? How do you go away without spending your entire time on your phone or laptop trying to keep everything together? Here are my big lessons on how to successfully go on vacation, come back, and feel refreshed and happy instead of rushed and anxious!
    00:00 Introduction 
    00:30 What does a "successful vacation" even look like? 
    00:51 How to book in advance 
    01:46 Building in buffer days
    02:20 Gather your documents in one place
    04:21 Tell everybody and set boundaries
    06:51 Remind everybody... OFTEN!
    07:22 Set your "out of office"
    09:24 How to use the buffer days
    12:15 Summary of the main steps

    • 14 min
    Five Things I Wish Someone Told Me When I First Launched My Business

    Five Things I Wish Someone Told Me When I First Launched My Business

    These are the five things I wish someone had told me when I started my business. What are your top 5?
    00:00 Introduction
    00:20 No one knows what they're doing
    03:55 Take advice with a grain of salt
    07:12 Watch your cashflow
    09:44 It's okay to say no
    10:21 Sometimes you HAVE TO say no
     
    #businesssuccess #professionaldevelopment #entrepreneurship

    • 13 min
    Hard Client Conversations

    Hard Client Conversations

    Here's my hard-won advice on how to handle hard conversations with clients - either they cut off contact after a proposal has been sent, or don't pay your invoices, or try to push you out of your scope of work. A process should be established with clear timelines and methods of communication outlined in the contract. Attention should be paid to any scope changes, and being understanding and kind is important when following up on invoices and payments.
     
    00:00 Handling the Hard Conversations: Prospect Ghosting, Scope Creep, and Invoices
    04:57 Establishing Processes to Handle Clients Who Ghost You
    10:19 Learn How To Say No and Manage Invoices With Kindness and Compassion

    • 14 min

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