Retail Gets Real

National Retail Federation
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Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

  1. 18/12/2025

    399. Inside Retail’s Big Show: Innovation, AI and what’s coming next

    Retail’s Big Show has long been the industry’s can’t-miss gathering.In this episode of Retail Gets Real, we get an inside look at what’s ahead for NRF 2026, straight from the leaders who bring the event to life. We’re joined by Susan Newman, senior vice president of event strategy at the National Retail Federation; Jill Dvorak, senior vice president of content; and Scot Case, vice president of corporate social responsibility and sustainability and executive director of NRF’s Center for Retail Sustainability, to preview what attendees can expect at the retail industry’s most influential event. (00:00:00) What “The next now” means for retail (00:04:42) Inside the NRF Expo experience (00:07:03) Keynotes, AI and must-see content (00:10:20) Networking, celebrations, and shared experiences (00:11:29) Introducing NRF Rev and the circular economy (00:13:27) Insider tips for navigating Retail’s Big Show The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Get ready for Retail’s Big Show in NYC • Learn more about the all new NRF Rev • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 371: NRF 2025 preview: Big things are coming to Retail’s Big Show • 375: Tech, trade and taxes: What’s impacting retail in 2025

    17 min

  2. 10/12/2025

    398. What Gen Z wants: insights shaping the future of retail

    Gen Z is rapidly becoming one of the most influential consumer groups in the marketplace. In this episode of Retail Gets Real, we hear from two guests who sit at the heart of this evolving landscape: Carly Berns, assistant vice president at Berns Communications Group and co-founder of The Z Suite, and Olivia Meyer, a Gen Z retail strategist and Z Suite member. Together, they explore what defines today’s youngest adult shoppers, how they influence retail trends and what retailers must do to stay relevant in a world where discovery, personalization and transparency reign supreme. (00:00:00) Introducing Gen Z’s growing influence on retail (00:04:00) How The Z Suite connects retailers with Gen Z (00:06:52) How Gen Z uses AI in the shopping journey (00:11:46) Why modern leaders can’t ignore social media (00:14:54) The future of retail: a 5–10 year outlook The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Website: bernscommunications.com • Website: thez-suite.com • LinkedIn: linkedin.com/in/carly-berns-057b89bb • LinkedIn: linkedin.com/in/oliviagmeyer • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 388: How Gen Z is transforming retail trends on Pinterest • 385: Lessons from a young retail leader

    20 min

  3. 25/11/2025

    What’s driving holiday shopping in 2025

    As the winter season approaches, families across the country are stepping into the holidays with renewed enthusiasm — and retailers are preparing for one of the most meaningful shopping periods of the year. In this episode of Retail Gets Real, NRF Vice President of Industry and Consumer Insights Katherine Cullen breaks down the latest holiday data, uncovers shopping trends and shares the heartfelt traditions that define how Americans celebrate this time of year. From spending forecasts and toy trends to the influence of technology and the enduring magic of in-store discovery, this episode offers insights into what consumers value most — and why the holidays remain essential to so many. (00:00:00) Holiday kickoff and early shopping myths (00:07:38) What kids really want—and what toys are trending for 2025 (00:11:35) Where holiday gift inspiration really comes from (00:16:41) The songs, foods, and flavors that define the holidays (00:19:58) The traditions that make the holidays meaningful The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 369: How Butterball builds Thanksgiving traditions with customers • 394: Halloween trends: What’s driving record spending

    24 min

  4. 12/11/2025

    396. How iHerb is leading the trillion-dollar wellness market

    The wellness movement has gone global — and few companies embody that expansion better than iHerb. CEO Emun Zabihi explores how they’re transforming the way consumers access supplements and natural products worldwide. From humble beginnings in a Pasadena apartment to serving millions of customers in 180 countries, iHerb’s journey is a story of innovation, accessibility, and trust in an increasingly crowded marketplace.  (00:00:00) The rise of the trillion-dollar wellness economy (00:08:57) Trends shaping the supplement industry (00:13:25) Global reach and the fight against counterfeits (00:18:35) The future of wellness and lessons in leadership The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Website: iherb.com • Emun Zabihi on LinkedIn: linkedin.com/in/emun-zabihi • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 389: Purpose-driven retail: Stories of impact from leading brands

    20 min

  5. 29/10/2025

    Adapting to the rise of AI shoppers

    Artificial intelligence is reshaping every corner of the retail landscape, and a new wave of agentic AI shoppers is changing how brands must think about data, experience and customer connection. Debra Langley, partner at CAPTIS Ventures, and Greg Merrill, president at Futura Fragua unpack the rapid rise of AI shopping agents and what this evolution means for the future of retail. (00:00:00) A new era of retail innovation (00:05:02) The rise of AI shopping agents (00:10:08) Explaining AI shoppers to traditional retailers (00:17:06) The promise and peril of AI (00:20:00) Why human experience still matters The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • CAPTIS Ventures • Futura Fragua • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 381: The innovators driving the future of retail • 364: How BJ’s Wholesale Club leverages AI to serve its customers

    23 min

  6. 22/10/2025

    How consumers are redefining Halloween

    Halloween isn’t just a holiday — it’s a full-fledged season of fun, community and record-breaking retail activity. Today we’re joined by Katherine Cullen, vice president of industry and consumer insights at the National Retail Federation, to unpack how consumers are celebrating Halloween this year and why this festive tradition continues to grow in cultural and economic significance. (00:00:00) Turning homes into haunted experiences (00:05:59) From one night to an entire season (00:08:59) What consumers are buying this Halloween (00:11:25) Costumes that define the season (00:14:57) Why Halloween matters more than ever The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 369: How Butterball builds Thanksgiving traditions with customers • 365: Halloween spending tricks, treats and trends

    19 min

  7. 15/10/2025

    How Bealls is shaping the next era of value shopping

    Matt Beall, Chairman and CEO of Bealls Inc., reflects on 110 years of family legacy, cultural evolution, and the future of off-price retail. As a fourth-generation leader, Matt offers a rare look inside the company’s long-standing commitment to both financial discipline and human-centered leadership — and how those values are shaping its future. (00:00:00) Early memories and family pressure (00:05:27) Seeing the store through the customer’s eyes (00:08:05) The power of the off-price model (00:14:25) Leading for people, not legacy (00:16:31) The future of retail The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Website: beallsinc.com • Matt Beall on LinkedIn: linkedin.com/in/mattbeallceo • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 392: How Warby Parker is redefining retail and customer experience • 376: How Target’s consumer-first strategy drives success

    20 min

  8. 30/09/2025

    How Warby Parker is redefining retail and customer experience

    From its early beginnings as a digitally native disruptor to becoming a household name in eyewear, Warby Parker has consistently challenged conventions in retail. Sandy Gilsenan, Warby Parker’s chief retail and customer experience officer, explores how the company is reshaping the customer journey and redefining what it means to be an innovative retailer today. (00:00:00) Gilsenan’s career path to Warby Parker (00:05:08) The power of omnichannel retail (00:07:43) Who is the Warby Parker customer? (00:10:30) Staying innovative and looking ahead (00:16:20) Harnessing AI to enhance retail (00:20:30) Advice for the next generation of retailers The National Retail Federation is the world’s largest retail trade association. Every day, we passionately stand up for the people, policies and ideas that help retail succeed. Resources: • Get ready for Retail’s Big Show in NYC • Become an NRF member and join the world’s largest retail trade association • Learn about our retail education platform, NRF Foundation, at nrffoundation.org • Learn about retail advocacy at nrf.com/advocacy • Find more episodes at retailgetsreal.com Related: • 384: The digital strategy behind Mack Weldon’s growth • 353: How customer-facing AI will energize retail’s future

    24 min
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Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.

Información

  • Creador
    National Retail Federation
  • Años de actividad
    2017 - 2025
  • Episodios
    397
  • Clasificación
    Apto
  • Copyright
    © National Retail Federation
  • Mostrar sitio web
    Retail Gets Real

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