GRTiQ Podcast

GRTiQ

A weekly podcast with in-depth interviews featuring the people building web3 and The Graph (GRT). Available everywhere you listen to podcasts. Not financial advice. No giveaways!

  1. 3月28日

    Michaela (Mickey) Negus - Senior Engineering Manager, Engineering Operations & Customer Success at Edge & Node

    Leave feedback! Today I am speaking with Mickey Negus, the Senior Engineering Manager at Edge & Node who oversees Engineering Operations and Customer Success. This is Mickey's second appearance on the GRTiQ Podcast, having first joined us in November 2023 (Ep. 143) where she shared her journey into web3 and initial work at Edge & Node. After joining Edge & Node in 2022, Mickey has focused on revolutionizing how decentralized protocols provide technical support – transforming what was once a seven-day response window into a remarkably efficient three-minute median response time. Her approach goes beyond traditional support models, employing highly-skilled technical experts in frontline roles and coordinating support efforts across multiple organizations, time zones, and communication channels to meet the unique needs of a decentralized network. During our conversation, Mickey shares insights about The Graph's successful transition to Sunrise (moving all traffic from hosted services to the decentralized network), explains the critical differences between web2 and web3 support paradigms, and outlines her three-pillar support playbook for decentralized protocols. She also discusses how they've implemented AI tools for sentiment analysis, documentation improvement, and streamlining support operations across hundreds of concurrent conversations. Show Notes and Transcripts The GRTiQ Podcast takes listeners inside web3 and The Graph (GRT) by interviewing members of the ecosystem.  Please help support this project and build the community by subscribing and leaving a review. Twitter: GRT_iQ www.GRTiQ.com

    42 分鐘
  2. 3月21日

    Holger Arians - Chairman & CEO at Banxa

    Leave feedback! Today I am speaking with Holger Arians, the Chairman and CEO at Banxa. Holger leads Banxa, a global crypto payment infrastructure provider that enables users to convert their fiat currency to crypto through integrated solutions with major platforms like Binance, OKX, and MetaMask, handling all regulatory compliance and KYC requirements for partners reaching over a billion people worldwide. Growing up in Germany, Holger developed his business acumen early by working in his father's car dealership during school holidays. After studying business in the Netherlands, he embarked on his entrepreneurial journey by launching juice bars in Germany before moving to Australia, where he discovered Bitcoin in 2013 when his business partner received mining machines from China. This serendipitous introduction to crypto led to founding Banxa in 2014. In our conversation, Holger shares insights about Banxa's evolution from a B2C crypto retailer to a B2B2C infrastructure provider, the transformative potential of stablecoins for global remittances, and the challenges of navigating banking relationships as a crypto company. He also discusses their "embedded crypto" vision, which mirrors what Stripe did for payments, and his excitement about applying blockchain technology to real-world financial use cases.  Show Notes and Transcripts The GRTiQ Podcast takes listeners inside web3 and The Graph (GRT) by interviewing members of the ecosystem.  Please help support this project and build the community by subscribing and leaving a review. Twitter: GRT_iQ www.GRTiQ.com

    57 分鐘

關於

A weekly podcast with in-depth interviews featuring the people building web3 and The Graph (GRT). Available everywhere you listen to podcasts. Not financial advice. No giveaways!