Recruiting Conversations

Richard Milligan, Recruiting Coach

Welcome to the Recruiting Conversations Podcast, a conversation designed to help Recruiting Leaders who manage a team as well as recruit. Richard Milligan is a speaker, author, strategist, and recruiting coach who built 21 teams as a Recruiting Leader.

  1. 4小時前

    Your Comp Gets Matched by Friday: 4 Moves They Can't Copy

    You sit down with a recruit and you start talking, and halfway through you realize you sound exactly like the company website. The platform, the products, the tech stack, the comp plan, all the stuff every other leader in your market is saying too. And the recruit's eyes glaze over, because they've heard it nine times this year from nine different people who all sound the same. Here's what I want you to walk away with today, and it should change how you walk into every recruiting conversation. Between 80 and 90% of the people who join an organization join because of the leader, not the company. You are the differentiator. I'll give you four moves that make your leadership vision impossible to confuse with corporate messaging. Episode Breakdown [00:01:40] Duct Tape Tennis Shoes I grew up low income, duct tape tennis shoes. I was the poor kid at school, and I knew it. At 19 I left home and planted a flag in the ground and told myself I'd never live like that again. I went to college, hated it, and left after one semester, but I didn't give up on the dream. I started going to every conference and live event I could get to, Brian Tracy, Zig Ziglar, Jim Rohn, Les Brown, and I taught myself. By my mid-20s I was one of the top salespeople in a Fortune 500 company. [00:02:25] Why That Story Beats a Comp Plan When I share that in a recruiting conversation, the recruit doesn't hear a comp plan. They hear personal growth. They hear a value I didn't pick off a list because it sounded good, I lived it in shoes held together with tape. A competitor can match my comp by Friday. They can buy the same software. But not one of them can copy that story or the value it proves, because it happened to me and not to them. Lead with the company and you're handing the recruit something anyone can duplicate. Lead with you and you're handing them the one thing in this entire industry that's impossible to replicate. [00:03:05] The Premise: You Are the Product, Not the Company Four moves sit on one idea. You are the product, not the company. That's the frame underneath everything that follows. [00:03:21] Move 1: Stop Saying You're Better and Start Being Different Almost every leader you compete with is going to say some version of we're better. The second you say better, you've invited a comparison contest on comp and rate sheets, a contest you might lose. Different takes you out of the contest completely, because your exact combination of experience, beliefs, and culture can't be ranked against anybody. There's nothing to compare it to. [00:03:54] Move 2: Build Your Message From Your Own Stories Your values should come from your life, not from a values page someone in marketing wrote. A value with a story behind it is impossible to fake and impossible to copy. My family-first value isn't a word on a wall, it's the thing that got me out of bed in the worst year of my life. When a value has a story like that under it, the recruit believes it, because you're not claiming it, you're proving it. [00:04:26] Move 3: Make Every Value Concrete Enough to Repeat Here's the test. If it takes you five minutes to explain what one of your values means, it's too abstract, and the recruit won't remember it the moment they leave the room. Get each value down to one concrete sentence a recruit could write on a napkin after hearing it once. Concrete is memorable, and memorable is what walks out the door and keeps working on them. [00:04:54] Move 4: Name Your Culture So It Self-Selects Don't describe your team as a list of features, give it an identity. If you run a fully virtual selling culture that hands out an award for the most creative spot somebody shows up from for the sales meeting, say that. The right person hears it and thinks that's me, and the wrong person screens themselves out before you waste a conversation. A named culture is a filter and a magnet at the same time. [00:05:25] Why It Works If 80 to 90% of hires come because of the leader, then every minute you spend selling the corporate platform is a minute spent on the weakest lever you have, while you're sitting on the strongest one, your own story and vision, and most leaders barely touch it. And you can't be commoditized. Comp gets matched, platforms get matched, perks get matched, but your value system, your why, and your vision can't be duplicated by anybody, which means the moment you compete on those you stop being a slightly better option and become a category of one. And a lived story is believable in a way a claim never is. Anybody can say they value growth or family or hard work. Prove it with a real moment from your real life and the recruit stops evaluating a pitch and starts connecting with a person, and people join people. [00:06:25] Your Small Win Today Take one line of corporate messaging you've been leaning on in recruiting conversations and rewrite it as something only you could say. If a competitor could say the exact same sentence, it isn't differentiating you. [00:06:49] Three Bigger Moves This Week Write one of your core values as a story, beginning, struggle, and overcome, so your whole team learns to recruit on identity instead of the rate sheet. Rewrite each of your values into one concrete sentence a recruit could repeat after hearing it once, so your message lands the same whether it comes from you or anyone on your team. Then name your culture and three specific rituals inside it, so the right recruits self-select toward you and you stop burning time on the wrong ones. Key Takeaways Between 80 and 90% of people join because of the leader, not the company. You are the differentiator. Corporate messaging is the weakest tool you have. Your story, your vision, and your values are the strongest. A competitor can match your comp by Friday and buy the same software. They can't copy a story that happened to you and not to them. Stop saying you're better. Better invites a comparison contest on comp. Different takes you out of the contest completely. A value with a story under it is impossible to fake. You're not claiming it, you're proving it. If it takes five minutes to explain a value, it's too abstract. Get it down to one sentence a recruit could write on a napkin. Name your culture and it becomes a filter and a magnet at once. The right person self-selects in, the wrong one screens out. If you want help pulling your story and vision out and making it impossible to copy, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to think it through with you. And if you'd rather build this kind of thing in real time, I host a biweekly working lunch where we do exactly that together. You can add all of our 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

  2. 7月28日

    Three Fires Before Coffee: 4 Moves to Hold the Anchor When the Short Term Is on Fire

    The market turns, a big producer walks out the door, rates move, a deal blows up, three fires start before you've finished your coffee. And that big vision you were so clear on a few months ago suddenly feels like a luxury you can't afford right now. So you set it down to go put out the fire, then you set it down again next week and the week after, and one day you look up and the vision is gone, buried under a year of urgent. Here's what I want you to walk away with today. Short-term chaos isn't what kills your vision. Losing your anchor is. I'll give you four moves I call Holding the Anchor so you keep it steady no matter how loud the week gets. Episode Breakdown [00:01:34] The Hardest Season of My Life In 2007 I had built a mortgage business, and I'd built it over-leveraged, and when the market turned it collapsed. I lost it. I was staring at bankruptcy, my marriage was hanging on by a thread, and there were mornings I'd put one foot on the floor and then the other, not because I wanted to, but because of my family. That was the bottom. [00:01:58] The Chaos Revealed My Why, It Didn't Destroy It That season, the worst one of my life, is where my vision got clearer, not blurrier, because when everything got stripped away I found out what was underneath it all. It took me all the way back to being a kid in duct tape tennis shoes, the poor kid at school telling myself I'd never live like that again, and forward to a wife and kids who needed me to get back up. The chaos didn't destroy my why, it revealed it. The storm isn't the enemy of your vision. The storm is what shows you whether your vision was anchored to something real in the first place. [00:03:00] Move 1: Zoom Back Out to a 10-Year Window Chaos shrinks your timeline down to today, and when all you can see is today, every fire feels like the whole story. So widen it back out. We overestimate what we can do in a year, and we badly underestimate what we can do in three, five, ten years. When you look ten years out, almost anything feels possible again, and this week's fire goes back to being one week out of 500. [00:03:34] Move 2: Anchor the Vision to Your Why, Not Your Circumstances Circumstances change every week. Your why does not. When I built 4C, I set a ten-year vision in 2017 to help 10,000 recruiting leaders by 2027, then backed it all the way down to a year-one goal of 100 leaders. We hit 138 that first year. The market did plenty of crazy things in the years after, but the vision held because it was anchored to a purpose, not to a quarter. [00:04:10] Move 3: Design From the End, Not From the Chaos Most leaders, when things get hard, start planning from where they're stuck, and the stuck place sets the ceiling. Flip it. Go all the way to the finish line first, describe exactly what exists there, and then work backwards to now. When you design from the end, today's mess stops shrinking your dream, because the destination was set before the chaos got a vote. [00:04:40] Move 4: Write It Down and Protect It With a Rhythm A vision in your head is clouds. It evaporates the second the week gets loud. A vision on paper is dirt, something you can stand on. So get it out of your head and onto one page, then protect it with a simple weekly rhythm. Every Friday, name what's working and double down on it, name what's not, and pick the one thing to fix next week. [00:05:05] Why It Works There's a difference between a glass ball and a rubber ball. Most of the fires this week are rubber. You can drop them, they bounce, you pick them back up tomorrow and nothing is broken. Your long-term vision is glass. Drop it enough times and it shatters, and you don't get it back. When you know which is which, you stop sacrificing the glass to catch the rubber. And the ten-year window changes your emotional state, not just your plan. Panic lives in the next forty-eight hours, possibility lives ten years out, so when you make yourself look long, you trade panic for perspective and make better decisions because you're leading from the destination instead of reacting to the fire. And the last reason is the one I lived. A vision anchored to your why survives things that would flatten a vision anchored to good conditions. Mine didn't make it through 2007 because the market cooperated. It made it through because it was tied to something the market couldn't touch. [00:06:17] Your Small Win Today Write your ten-year vision in one sentence and put it somewhere you'll see it on your worst day, on your phone, on your wall, on the first page of your notebook. One sentence you can come back to when the week catches fire. [00:06:41] Three Bigger Moves This Week Write out the hardest season you've already come through and what it taught you about your real why, so when the next storm hits your team borrows your steadiness instead of catching your panic. Run the end-to-beginning exercise on one big goal, go to the finish line and work backwards, so this quarter's fires stop setting the ceiling on your dream. Then start a Friday rhythm where you name what's working, what's not, and the one thing to improve, so your team watches you hold direction steady while everything moves. Key Takeaways Short-term chaos isn't what kills your vision. Losing your anchor is. The storm isn't the enemy of your vision. It's what shows you whether the vision was anchored to something real in the first place. Chaos shrinks your timeline to today. Zoom out to ten years and this week's fire becomes one week out of 500. Circumstances change every week, your why does not. Anchor to a purpose, not to a quarter. When you design from the end, today's mess stops setting the ceiling, because the destination was set before the chaos got a vote. A vision in your head is clouds. A vision on paper is dirt you can stand on. Most fires are rubber balls, they bounce. Your vision is glass. Stop sacrificing the glass to catch the rubber. If you want help getting your vision out of the clouds and onto paper, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to think it through with you. And if you'd rather build this kind of thing in real time, I host a biweekly working lunch where we do exactly that together. The next one's Thursday, July 31st at 12:00 PM Eastern. You can add it, plus all of our other 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

  3. 7月21日

    The Harder You Push, the More They Dig In: 4 Moves That Work

    You found the producer you want. Big numbers, great reputation, exactly the kind of person who'd be a great addition to your team. So you reach out and you get the wall. They're not looking, they're comfortable, they've heard every pitch a hundred times, and yours sounds like all the rest. The harder you push, the more they dig in. Here's what I want you to walk away with today. That resistance isn't about you, and pushing harder is the worst thing you can do. A satisfied top producer will never move away from comfort, but they'll move toward a future that's bigger than the one they're living in. I'll give you four moves that turn your vision into the thing that finally moves them. Episode Breakdown [00:01:30] The Spring Break Story A few years ago I asked my daughter Haven what she wanted to do over spring break, and she said she wanted to stay home, have a couple friends over, and ride her horses. That was her dream week, because at that time it was all she knew. Staying home and riding her horse was the biggest, best thing she could picture, so that's what she asked for. But the moment Haven found out that going to Disney World was available, staying home and riding the horse wasn't all that interesting anymore. [00:02:06] That's Your Top Producer They're not resisting because they weighed your opportunity and decided against it. They're resisting because, like Haven, they're asking for the only thing they can currently see. Their current company, their current comp, their current routine. That's staying home and riding the horse, and it feels good because they don't know there's anything better. [00:02:27] Most Leaders Argue About the Horse They walk into that conversation and talk comp, talk platform, talk about being a little bit better than what the producer already has, and all that does is keep the producer staring at the same backyard. The leaders who win stop arguing about the present and paint a destination the producer has never seen. They show them Disney. Once a top producer can see a future bigger than the one they're living in, the resistance starts to melt, because now they're not being asked to leave something good. They're being invited toward something better. [00:03:20] Move 1: Stop Selling Pain and Start Creating Desire People move from desire, not pain. When you lead with what's wrong at their current shop, you put them on defense, because you're insulting a choice they made. Lead with a destination instead. Show them what their business and their life could look like three years from now on your team, in enough detail that they can see themselves standing in it. [00:03:45] Move 2: Trade Your Me Vision for a Team Vision This is the one most leaders miss. Vision lives at three levels, a me vision, a team vision, and a corporate vision. If you tell a producer your goal is to build an $800 million region, that's a me vision, and the honest response in their head is good for you. A team vision is the future they get to be part of, the thing they can only get by being on your team. Cast a vision the producer can only reach by joining you, and good for you becomes good for me. [00:04:26] Move 3: Make It Specific and Certain People don't move toward generalizations, they move toward specifics. A vague vision feels like a wish, and a specific plan feels like a path. Name the market, name the real producers you're going after, lay out the quarter-by-quarter ramp, and speak it in certain future language like it's already happening. There's enormous energy in a vision precisely because the future doesn't exist yet, so you get to fill it with confidence and certainty, and the producer feels that energy transfer to them. [00:05:00] Move 4: Reframe Onto the Ground You Can Win Sometimes a top producer anchors on the one thing you can't match, a specific brand, a specific perk, a specific number. You'll never win that conversation on their terms, so move it. I coached a leader whose recruit kept insisting he had to have a certain national platform, and instead of fighting it we reframed onto a hard advantage the leader already held, which was 5 times the number of $95 million producers on his platform than the one the recruit was chasing. The recruit went quiet and said he hadn't thought about it that way. Find the conversation you can win and walk them into it. [00:05:50] Why It Works A satisfied person won't run from comfort, but they will reach for a bigger future. Comfort is a wall when you push against it and a door when you give someone a reason to walk through it, and vision is that reason. It doesn't ask the producer to admit anything is wrong, it just shows them more. Team vision answers the only question a recruit is asking, which is what's in this for me. A me vision and a corporate vision both leave that question hanging, while a team vision they can only get from you answers it directly and makes you the one and only door to that future. And recruiting is a transference of energy, so when you speak a specific, certain vision with real conviction, the producer catches it. Without a vision, you're walking in with the most energizing thing you could share missing from your hands. [00:06:55] Your Small Win Today Take the vision you've been pitching and ask one honest question of it. Is this a me vision or a team vision? If a producer would hear it and think good for you, rewrite it into a future they get to be part of. [00:07:14] Three Bigger Moves This Week Build one specific destination for one target producer, the named market, the real plan, the certain future language, so your whole team sees what vision-based recruiting looks like in practice instead of a comp pitch. On your next three recruiting calls, lead with desire and a bigger future instead of what's wrong where they are, so your recruiters stop putting producers on defense. Then pick one top producer who told you no and go back, not with more pressure, but with a destination, so you reopen a door you thought was closed. Key Takeaways Resistance from a top producer isn't about you, and pushing harder only makes them dig in. A satisfied producer will never move away from comfort, but they'll move toward a future bigger than the one they're living in. Most leaders argue about the horse. They talk comp and platform, and the producer keeps staring at the same backyard. People move from desire, not pain. Lead with what's wrong at their shop and you insult a choice they made. A me vision earns good for you. A team vision they can only reach by joining you earns good for me. A vague vision feels like a wish. A specific plan feels like a path, so name the market, the producers, and the quarter-by-quarter ramp. When a producer anchors on the one thing you can't match, don't fight it. Move the conversation to ground you can win. If you want help casting a vision that moves the people who keep telling you no, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to think it through with you. And if you'd rather build this kind of thing in real time, I host a biweekly working lunch where we do exactly that together. The next one's 7/31 at 12 PM CT. You can add it, plus all of our other 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

  4. 7月14日

    2.1 Years to 62 Days: 5 Moves That Collapsed My Recruiting Timeline

    You're making the calls, you're sending the messages, you're showing up every single day and outworking everybody you know, and the recruiting board just isn't moving. The seats aren't filling, and there's this quiet voice in the back of your head asking if you're even cut out for this. Here's what I want you to walk away with today. The problem almost never is how hard you're working. It's what you're working. Once you point that same effort at the one thing that moves people, recruiting stops feeling like a grind and starts feeling like momentum. I'll give you a five-move framework I call the Relationship Capital Account. Episode Breakdown [00:01:21] The Season I'm Least Proud Of For years I was what I'd call a hardcore recruiter. I chased, I pitched, I led with the opportunity, my company, my comp, my whole presentation, and I worked like a maniac doing it. A few years back I pulled my own CRM data to see what all that effort was buying me, and the numbers stopped me cold. [00:01:47] From 2.1 Years to 62 Days In my hardcore recruiting years, it took me an average of 2.1 years to land a single hire. More than two years of grinding per person. Then I changed one thing. I quit showing up as a recruiter and started showing up as a relationship builder. Same CRM, same industry, same me. When I pulled that number again, it had collapsed to 62 days. My effort was never the problem. I was always willing to outwork the room. The effort was pointed at the wrong thing, spent trying to extract a decision instead of building something that made the decision easy. [00:02:43] The Framework: The Relationship Capital Account Picture a bank account, except what you're depositing isn't money, it's relationship. Every real conversation you capture, every piece of value you give, every time you show up useful, that's a deposit. Bringing somebody onto your team, that's a withdrawal. And here's the rule that trips people up. You can only make a big withdrawal if you've funded the account first. [00:03:15] Move 1: Audit Where Your Effort Is Going Most of us count dials and texts and how busy we felt, and none of that is a deposit, it's just activity. The average leader follows up with only 7 people about once every 9 to 12 months, and the most common message is some version of just checking in. That's the friend zone, and the friend zone doesn't convert. So look hard at your last 90 days and separate the activity from the real deposits. [00:03:49] Move 2: Trade Checking In for Value That Earns Its Way Back When you give somebody something useful with nothing attached, they lean toward you. I invested real time into writing one article recently, put it out with no ask on it, and the next week 5 people reached out wanting time on my calendar. I didn't chase a single one of them. The value did the pulling. [00:04:12] Move 3: Make Your Deposits on a Cadence and Build Them on One Idea Most leaders either go quiet for months or they dump everything at once and have nothing left to say. Pick one idea and ascend on it. Send one valuable piece this month, then next month point right back to it and hand them the next step to use it. You're not starting over, you're stacking value on one thread, and every touch gives you a reason to show up again. [00:04:40] Move 4: Reopen Your Cold Names With a Value-First Ask You've got people who went quiet or told you not right now, and most leaders just let them sit. Don't. Reach back out and tell them the truth, that one of your goals this year is to become more valuable to the people in your world, and ask if they'd be open to you sharing an idea from time to time when you think it'll help them grow their business. Almost everybody says yes, because you're not asking for anything, you're offering. [00:05:20] Move 5: Measure the Account, Not the Activity Stop scoring your week by how many dials you made and start scoring it by how much capital you built. Even a small list works. If you've got 6 good names and you send every one of them real value every single month, the odds say one of those six will make a move inside the next year, and you'll be the call when they do. I coached a branch leader who ran a value-first campaign on his target list for 90 days and hired 18 loan officers, because nobody else in their world was bringing that kind of value. He didn't outwork everybody. He just funded the account before he tried to make a withdrawal. [00:06:02] Why It Works When you lead with value and you're not asking for anything, you flip the whole dynamic, and the recruit stops feeling recruited and starts feeling led. That's why one article turned into five conversations with zero chasing. Relationship capital compounds, so the deposits you make before you need them are the ones that pay off the biggest. Think about a great outfielder. The best ones never have to dive, they read it early and they're already standing where the ball is going to land. That's what a funded account does for you. And the biggest reason of all is the one I lived. When you stop being a recruiter and start being a relationship builder, the timeline doesn't shrink a little, it collapses, the way mine went from two years to two months. The grind never moved my number. The relationship did. [00:07:14] Your Small Win Today Pull your CRM and count how many people you delivered real value to in the last 90 days. Not checked in on, gave something useful to. That number is your starting capital, and just knowing it changes how you spend tomorrow. [00:07:34] Three Bigger Moves This Week Pick six names and send each one a real piece of value, all pointing back to one idea, so your warm pipeline stops going cold and your team sees what value-first looks like in practice. Hunt down every just-checking-in message in your follow-up and replace it with something of value, so you stop friend-zoning your best names and start converting them. Then take one playbook or resource you already have, run it through AI, and break it into six pieces of value, so you can recruit off one asset for a quarter instead of scrambling for something new every single week. Key Takeaways The problem almost never is how hard you're working. It's what you're working. You can only make a big withdrawal if you've funded the account first. Hires come out of relationship capital you deposited long before you needed it. Dials and texts and how busy you felt aren't deposits. They're activity. Just checking in is the friend zone, and the friend zone doesn't convert. Value moves people, contact doesn't. Give something useful with no ask attached and the value does the pulling. One article, five inbound conversations, zero chasing. Six good names getting real value every single month beats a huge cold list. The odds say one of those six moves inside the year, and you'll be the call. Stop being a recruiter and start being a relationship builder and the timeline doesn't shrink, it collapses. 2.1 years to 62 days on the same CRM. If you want help building your own recruiting system, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to think it through with you. And if you'd rather build this kind of thing in real time, I host a biweekly working lunch where we do exactly that together. The next one's July 17th at 12 PM ET. You can add it, plus all of our other 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

  5. 7月7日

    Recruits Can Smell Your Template: 5 Moves to Automate Without Losing Them

    You know you need to be consistent. The leaders who win are the ones who stay in the conversation over months and years. But the moment you try to automate your follow-up, it feels robotic, and people can smell a template from a mile off. So you're stuck choosing between consistent but cold or personal but hit and miss. Here's what I want you to walk away with today. Automation isn't the enemy of the relationship. Used right, it's the thing that protects it. You automate the structure, and you leave the connection alone. I'll give you a five-move framework I call Automate the Structure, Protect the Connection. Episode Breakdown [00:01:18] The Proof: This Podcast Is a Cloned Voice The podcast you're listening to right now is a cloned version of my voice. We've been running it that way for over a year, and almost nobody has noticed. The reason they don't notice is that it's built entirely from my own words. My newsletter goes out twice a week, written by AI but trained only on my own knowledge base, never on random stuff scraped off the internet, so it doesn't come out generic. It comes out sounding like me at scale. [00:02:01] The Insight: Automation Multiplies You, It Doesn't Replace You The automation didn't replace me, it multiplied me, because what got handed to the machine was the structure and the heavy lifting while the voice running through all of it stayed mine. The leaders losing the relationship are the ones who automated their voice. The leaders winning automated everything around their voice and guarded the voice itself. [00:02:35] Move 1: Separate Structure From Communication This is the unlock. The system's only job is to tell you who to reach and when to reach them. That's structure, and structure is the part that fails us, because we forget. The message itself, the words, that's communication, and that part stays human and stays yours. Let the system carry the reminder and keep the relationship in your own hands. [00:03:00] Move 2: Trade the Drip for a Value Stream A generic drip sequence built on templates tells a sharp producer one thing, that they're on a list somewhere. Replace it with a steady stream of specific, useful value aimed at that one person. And the bar out there is low. Most leaders follow up with about 7 people once every 9 to 12 months, and 97% of them open with I'm just checking in. Checking in moves nothing. Value moves the relationship forward. [00:03:40] Move 3: Write to an Audience of One My rule is that nothing goes out unless it reads like it was written for a single person, even when it's scaled to hundreds. Spam is the single most non-affirming thing a leader can send, and affirmation is one of the strongest leading indicators of recruiting success there is. So whether it goes to one recruit or 200, it has to feel like it was meant for the one person reading it. [00:04:08] Move 4: Make the Value Tangible and Make It Fast Don't promise a benefit, hand over a real one. Instead of telling a recruit you'll introduce them to people someday, hand them the top 250 real estate agents in their market. With the tools we have now, that's about a 3-minute exercise, and almost no recruiter ever does it. Automation is what lets you deliver something that specific across a whole pipeline without it swallowing your week. [00:04:40] Move 5: Train the AI on You and Keep Your Hands on It If you're going to let AI help you draft, train it only on your own words and your own stories, then tell it to sound like you. Ban the short, choppy sentences, kill the dashes, and keep the writing flowing the way you talk. Just like working with a human writer, when it makes mistakes, give it feedback so it can improve. Generic inputs will always give you generic outputs. Keep a human in the loop, and that human is you or someone on your team. That one pass before send is the difference between scaled and soulless, and it costs you about a minute. [00:05:35] Why It Works People can feel the difference between being processed and being seen every time, even when they can't put a finger on it. Automate the connection itself and they feel processed, and you lose them. But look at what was broken in the first place. It was never your sincerity, it was your structure. You don't forget to care, you forget who to call and when. When you automate the structure and protect the communication, you're fixing the part that was broken instead of the part that was already fine. Value works because contact on its own is just noise, while a specific useful thing delivered to the right person is a deposit, and deposits move a relationship forward. And training the AI on you guards the one thing that can never be copied, which is your voice. [00:06:29] Your Small Win Tonight Take the next follow-up you're about to send, the just-checking-in one, and rewrite it around one useful thing for that specific person. One article, one introduction, one insight they'd want. Send that instead. The win is turning a single check-in into a single deposit. [00:06:54] Three Bigger Moves This Week Identify a cadence for value delivery, then set up a simple reminder system that tells you who to touch and when, so consistency stops riding on your memory and your warm relationships stop going cold while you're buried in everything else. Take one generic drip and rebuild it as a value stream for your top prospects, so your follow-up starts feeling like a relationship instead of a list, and that's what keeps people in the conversation for years. Then have your AI tool interview you to identify your voice and how you speak, train it on your meetings, emails, and social posts, and review every piece before it goes out so you scale your voice without any of it sliding into noise. Key Takeaways Automation isn't the enemy of the relationship. Used right, it's the thing that protects it. Automate the structure and protect the connection. Automate the voice itself and you lose people. The system's only job is to tell you who to reach and when. The words stay human and stay yours. Most leaders follow up with 7 people once every 9 to 12 months, and 97% open with just checking in. Checking in moves nothing, value does. Write to an audience of one, even at scale. Spam is the most non-affirming thing a leader can send. Don't promise a benefit, hand over a real one. The top 250 agents in a recruit's market is a 3-minute deposit almost no recruiter ever makes. What was broken was never your sincerity, it was your structure. You don't forget to care, you forget who to call and when. If you want help building a follow-up system that scales your voice instead of flattening it, or help training your AI tools to mimic you, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to think it through with you. And if you'd rather build this kind of thing in real time, I host a biweekly working lunch where we do exactly that together. The next one's July 17 at 12 PM ET. You can add it, plus all of our other 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

  6. 6月30日

    They Hear the Doubt Before You Finish: 5 Moves to a Certain Tone

    You can have the perfect words. The script can be tight, and it still falls flat, because people hear the hesitation. They feel the doubt underneath your voice, and they react to your tone long before they process a single word you say. Here's what I want you to walk away with today. People respond to how you say it before they respond to what you say, and certainty in your delivery isn't a personality trait you were born with. It's something you build. I'll give you a five-move framework I call Certainty Is Built, Not Faked. Episode Breakdown [00:01:22] The Definition That Explains Everything: Recruiting Is a Transference of Energy For a long time I thought the magic was in the words, in finding the perfect line. Then I started paying attention to what was happening on my calls, and people weren't responding to the words at all. They were responding to whatever sat underneath them. When I was certain, certainty transferred. When I was unsure, that came through too, no matter how clean the script was. Two leaders can read the identical words off the identical page, and one fills the room with energy while the other drains it. The script was never the difference. What was getting transferred underneath it was. [00:02:14] Move 1: Start With Belief Certainty in your tone runs downstream of certainty in your conviction. A leader without a clear, exciting vision has nothing to transfer, and the voice always tells the truth the words are trying to hide. So before you touch delivery, settle your own belief. Are you sure about where you're taking people? Are you sure this is a great place to land? If the answer wobbles, that's the first thing to fix, because no amount of vocal technique covers a leader who isn't sure. [00:02:54] Move 2: Anchor to the Future Everything that excites you lives out in front of you, the growth, the milestone, the thing you're building. So before every call this week, name one specific future outcome that lights you up and open the call carrying it. Start flat and the whole call runs flat. Start anchored to something that moves you and the energy is real, and real energy is the thing that transfers. [00:03:21] Move 3: Slow Your Pace Down Certainty sounds slow and grounded. Hesitation rushes, and it scrambles to fill every silence. So leave some space. Stop talking just to plug the gap, because the person who's comfortable with a beat of silence is the one who sounds in control. Pace is one of the loudest certainty signals you have, and almost nobody manages it on purpose. [00:03:48] Move 4: Fix the Room People feel your energy through whatever channel you're on, and the channel eats some of it on the way. On a virtual meeting especially, the ordinary everyday version of you drains the room, because the screen flattens everything by default. So you add the energy back on purpose. Raise it a notch, use your hands, sort out your lighting and your audio before the call ever starts. That isn't vanity, it's clearing the obstacles between your certainty and the other person feeling it. Treat the camera like a recruiting stage instead of a casual call. [00:04:30] Move 5: Pursue With Certainty The way you chase tells people everything about your belief. Here's a number that should stop you cold. A company left more than 3,000 voicemails and got about 12 callbacks, and not one of them was a fit. A voicemail mostly says please call me back, and that's a low-status, uncertain move. Certainty dials, then redials within the hour, then dials again before the day is out, without ever leaving the needy message. How you pursue is part of your tone too. [00:05:05] Why It Works Human beings process tone before content. We're wired to read the emotional signal first, to decide is this person safe and is this person sure, before we ever weigh the information itself. So your tone arrives first and frames everything that comes after it. Certainty and doubt are both contagious, which is the whole idea behind transference, and it's the reason your inner state matters more than your script. And anchoring to the future works because that excitement isn't manufactured, it's real, and real emotion carries in a way performed emotion never will. You're not learning to fake confidence. You're learning to connect to something true and let it ride through your voice. [00:05:52] Your Small Win Tonight Before your next call, write down the one thing about your business that has you fired up this week, then say your opening line out loud over and over until it sounds as sure as you feel about that one thing. That's the win for tonight, getting your voice to match your belief in the first 30 seconds. [00:06:15] Three Bigger Moves This Week Record yourself on a real call or a role play and just listen, for hesitation, for pace, for energy, because you can't fix a tone you've never heard, and once you can hear it you can coach it in everyone around you. Fix your virtual setup, the lighting, the audio, the energy you bring to the screen, because when you model that, your whole team's calls start landing better. Then kill the voicemail habit and replace it with dialing and redialing, which protects your team's time and shows them what it looks like to pursue without begging. Key Takeaways People respond to how you say it before they respond to what you say. Certainty isn't a trait you were born with, it's built. Recruiting is a transference of energy and passion. The script was never the difference, what gets transferred underneath it is. Certainty in your tone runs downstream of certainty in your conviction. The voice always tells the truth the words are trying to hide. Certainty sounds slow and grounded. The person comfortable with a beat of silence is the one who sounds in control. The screen flattens your energy by default, so on video you add it back on purpose. Treat the camera like a recruiting stage. How you pursue is part of your tone. Certainty dials and redials, it doesn't leave the needy voicemail (3,000 voicemails, 12 callbacks, zero fits). You're not learning to fake confidence. You're learning to connect to something true and let it ride through your voice. If you want help getting your delivery to match your belief, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to work through it with you. And if you'd rather sharpen this kind of thing in real time, I host a biweekly working lunch where we do exactly that together. You can add it, plus all of our other 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

  7. 6月23日

    You Can't Coach Desire: 5 Moves to Stop Wasting Your Best Hours

    You've got somebody with real potential. You can see exactly what they could become, so you pour in time, coaching, and energy, and they just don't move. Instead of reading that, you double down, because surely if you care a little more or explain it one more time, it'll click. Here's what I want you to walk away with today. You can coach skill, you can coach strategy, but you cannot coach desire. And the day you learn to tell the difference is the day you get your time, your energy, and your focus back. I'll give you a five-move framework I call Stop Coaching Desire, Start Reading It. Episode Breakdown [00:01:22] The $9,000 Book Bet Back in 2022 I wanted to write my book, and I'd wanted to for years, but wanting it wasn't getting it done. Life kept winning, the book kept losing. So I did something a little crazy. I went to a friend and made a bet. For every day I didn't write for at least one hour, I owed him $1,000. Real money, real checks, no way out of it. Over that year I wrote that man $9,000 in checks. But I finished the book. The bet didn't make me want to write it. The want had been there for years. All the accountability did was take a desire I already had and force it into motion. [00:02:12] The Insight: Structure Amplifies Desire, It Can't Manufacture It You can build the most beautiful structure in the world around somebody, the coaching, the accountability, the deadlines, and if the want isn't already inside them, you're bracing up thin air. That's what leaders miss with their people. [00:02:32] Move 1: Know the Difference Between Potential and Desire Potential is what somebody could do. Desire is what they're already doing. Confusing the two is the most expensive mistake leaders make, because the most dangerous person on your team is the one with enormous potential and no desire. Their potential keeps you hooked while their lack of desire drains you dry. [00:03:05] Move 2: Read Desire Through Behavior, Not Words Everybody will tell you they want it. Talk is easy and free. Desire shows up in one place, and that's who does the homework. Give them a small assignment, some research, a script to role play, one call to make before you talk again, then watch what comes back. The one who shows up the next day with it done is telling you something the one who forgot never will. Run it this week with someone already on your team or someone you're recruiting, and inside a couple of weeks you stop guessing about who wants it. [00:04:00] Move 3: Teach Before You Push Sometimes what looks like no desire is a skill gap in disguise. Motivation without education backfires. Push somebody to recruit before you've taught them how, and they'll try, it'll feel awful, and they'll quietly decide recruiting just isn't for them. So lead with education first, then motivation, then application. Think about how we develop a young athlete. My own son had a mindset coach, skills coaches, and years of structured play around him, but all of that structure was wrapped around a kid who wanted it. The coaching made a willing athlete great. It would have made an unwilling one quit. [00:05:05] Move 4: Stop Carrying the Unwilling This is where leaders get stuck. We take the person with the most potential and the least desire and pour our best hours into them month after month, hoping. Put a budget on it. Decide how much time and energy you'll invest before the behavior has to show, and then hold that line. Carrying someone who won't move isn't kindness, it's a slow leak in your leadership. [00:05:35] Move 5: Pour Into the People Already Moving Take the energy you were spending trying to light a fire under the unwilling and move it to the people already showing you desire through their actions. That's where coaching compounds. Desire plus your coaching is a multiplier. No desire plus your coaching is just you worn out. [00:05:55] Why It Works Desire is internal. Skill moves from one person to another, you can teach it, but desire has to already live inside someone, and you can't install it from the outside no matter how much you care. Behavior is the only honest signal you've got, because talk is free and action costs something, so the person who does the small, hard thing is telling you the truth about their want. And here's the part that stings. Your time and energy are finite, so every hour you spend carrying someone who won't move is an hour you stole from someone who would. [00:06:45] Your Small Win Tonight Pick the one person you've been over-investing in with little return and answer one straight question, skill gap or desire gap. If it's skill, you've got a teaching plan. If it's desire, you've got a decision to make. Naming it plainly is the win for tonight. [00:07:10] Three Bigger Moves This Week Give one small assignment and watch who does the homework, because that shows you your real movers in days instead of months. Teach one skill before you ask anyone to hit a number, which separates the unequipped from the unwilling so you stop losing good people you mislabeled as lazy. Then take your best coaching hours back from the unwilling and reinvest them in the people already moving, because coaching compounds where desire already lives, and that lifts the standard for the whole team. Key Takeaways You can coach skill and you can coach strategy. You cannot coach desire. Structure amplifies desire, it can't manufacture it. Build accountability around an empty want and you're bracing up thin air. The most dangerous person on your team is the one with enormous potential and no desire. The potential keeps you hooked while the lack of desire drains you dry. Talk is free, action costs something, so read desire through who does the homework, not who says the right words. Sometimes what looks like no desire is a skill gap in disguise. Lead with education, then motivation, then application. Carrying someone who won't move isn't kindness, it's a slow leak in your leadership. Put a budget on your investment and hold the line. Every hour you spend carrying the unwilling is an hour you stole from someone who would run. Coaching compounds where desire already lives. If you're wrestling with where to keep investing and where to let go, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to think it through with you. And if you'd rather work on this kind of thing in real time, I host a biweekly working lunch where we do exactly that together. You can add it, plus all of our other 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

  8. 6月16日

    You're Buried and Begging for Help: 5 Moves to Win the Budget

    You need help to grow. You can't keep doing every part of this yourself and expect the team to get bigger. But every time you bring up a recruiter or a dialer, the conversation stalls, and you walk out with a no, or a maybe that quietly dies. Here's what I want you to walk away with today. You don't earn a yes by asking for help. You earn it by walking in like an owner with a business case and the math behind it. I'll give you a five-move framework I call Making the Case Like an Owner, so you flip that conversation for good. Episode Breakdown [00:01:13] The Tale of Two Leaders Two leaders walk into the same executive's office in the same month. Both are buried, both want help. The first sits down and asks like an employee asking for a favor, says he's drowning and can't keep up, can he please get a recruiter. What the executive hears is an expense and a complaint, cost with nothing on the other side of it, so the answer is some version of not right now. The second leader carries something different. He doesn't ask for relief, he lays out an investment, the cost, the return, and ties it straight to the growth number the company already set. Same request, same executive, two completely different outcomes. The money was rarely the real obstacle. The framing was. [00:02:10] Move 1: Lead With the Math Walk in with numbers instead of feelings. A real recruiter right now runs somewhere around a $50,000 to $55,000 base with another $35,000 to $45,000 in bonus tied to appointments set and hires made. Now your executive is holding a clear picture, a known cost with most of the upside riding on results. [00:02:38] Move 2: Connect It to the Company's Growth Executives fund growth, not comfort. If leadership set a growth number for the year, tie this hire straight to that number, so you're not asking for help, you're showing them how the goal they set gets hit. And there's a deeper version worth saying out loud. The data shows the overwhelming majority of new producers join because of the leader, not the company brand and not the corporate platform. That makes you and your capacity to recruit the highest-return investment the company can make, and a recruiter or a dialer is simply how they protect that investment. [00:03:23] Move 3: Take the Risk Off the Table A lot of these asks die because the executive pictures a big fixed cost with no floor under it. So remove the fear. Load most of the comp onto results, appointments set and hires made, so the money follows the value instead of leading it. And the timing is on your side. The recruiter talent pool is unusually deep right now, with early-career recruiters getting pushed out of other industries by AI. One leader I coached ran a single ad and pulled more than 370 applicants in two days. You can be choosy in a way you couldn't be a few years ago, and that lowers the risk again. [00:04:09] Move 4: Put a Price on Your Own Hours This is the number leaders forget to bring, and it's the biggest one. Your time. Every time you get yanked off the phones to put out a fire, it costs about 20 minutes just to climb back into focus, and across a normal week of interruptions, that's hours of the work only you can do gone. A recruiter or a dialer isn't a cost. It's you buying back the hours that turn into hires. Name that number, and the investment starts arguing for itself. [00:04:45] Move 5: Close With Proof Land the whole case on evidence. I coached a leader who built his recruiting engine the right way, and in 90 days he hired 18 producers who fit his avatar, then 7 more the next month, which added roughly $100 million in annualized volume. You're not asking your executive to gamble on a hunch. You're pointing at a path other leaders have already walked. [00:05:15] Why It Works Executives say yes to returns, not to needs. The moment you stop presenting a cost and start presenting an investment with a number beside it, you're speaking the one language a decision maker buys in. Taking the risk off the table works because most no's aren't really no, they're a fear of a fixed cost with no floor, and a results-based structure quietly dissolves that fear. And proof closes the gap the same way it does in recruiting. A decision maker can argue with your projection all day long, but they can't argue with a result somebody has already produced. [00:05:55] Your Small Win Tonight Write one sentence. If I get this recruiter or this dialer, here's the return in hires and in volume over the next twelve months. One clean sentence that sets a return right next to the cost. Because if you can't say that sentence out loud yet, you aren't ready for the meeting, and now you know exactly what to go build. [00:06:23] Three Bigger Moves This Week Build the comp plan, a base plus a results-based bonus on appointments set and hires made, because that structure protects the company on the downside and signals the role is built to pay for itself. Do the time math, counting the hours you lose every week to interruptions and putting a dollar figure on them, which reframes the whole conversation from an expense into you reclaiming the hours that build the team. Then pull one proof point, yours or from the industry, of a recruiting engine that produced real hires and real volume, because proof lifts the risk off your executive's shoulders, and a decision with the risk removed is a yes. Key Takeaways You don't earn a yes by asking for help. You earn it by walking in like an owner with a business case and the math behind it. The money is rarely the real obstacle. The framing is. Executives fund growth, not comfort, so tie the ask straight to the growth number leadership already set. Most producers join because of the leader, not the brand, which makes your capacity to recruit the highest-return investment the company can make. Most no's aren't really no. They're a fear of a fixed cost with no floor, and a results-based comp structure dissolves that fear. Your time is the number leaders forget to bring. A recruiter or a dialer isn't a cost, it's buying back the hours that turn into hires. A decision maker can argue with your projection all day, but they can't argue with a result somebody has already produced. If you want help building the business case and the math behind your ask, reach out. Visit bookrichardnow.com and grab time on my calendar, and I'd be glad to think it through with you. And if you'd rather build it in real time, I host a biweekly working lunch where we do exactly that together. The next one's Friday, June 19th at 12:00 PM Eastern. You can add it, plus all of our other 4C live events, straight to your calendar here: http://cal.ae/suuaiiw

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關於

Welcome to the Recruiting Conversations Podcast, a conversation designed to help Recruiting Leaders who manage a team as well as recruit. Richard Milligan is a speaker, author, strategist, and recruiting coach who built 21 teams as a Recruiting Leader.

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