Retail Untangled

Inside Retail

Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

  1. 17/11/2025

    Episode 31: Retailers warned: Waiting to scale fulfilment could compromise future growth

    In this episode of Retail Untangled, Amie sits down with Katie Budd, sales manager APAC at Vanderlande to discuss how retailers who put off scaling up their fulfilment capabilities might not only be leaving sales on the table – they could be damaging their long-term business opportunities.

    21 分鐘

  2. 22/07/2025

    Episode 30: Personalise or perish: The high stakes of retail relevance online

    In this episode of Retail Untangled, Amie sits down with Michael Dunlop, head of commerce Apac at Rokt, to discuss how personalisation remains a powerful driver for customer loyalty and how retailers can leverage first party data in a meaningful way.

    21 分鐘

  3. 30/04/2025

    Episode 29: The AI revolution is just beginning: How Agentic AI will transform CX

    In this episode, Amie sits down with Isabelle Zdatny, head of thought leadership at Qualtrics XM Institute to discuss how AI has the power to unlock hundreds of billions of dollars by transforming how retailers understand and serve their customers.

    31 分鐘

  4. 17/04/2025

    Episode 28: Forget KoLs: Embrace the rise of micro- and nano-influencers

    In our last episode from Shoptalk Las Vegas, Amie chats with Paul Archer, founder of brand advocacy platform Duel. They discuss how word of mouth is a fundamental driver of purchasing decisions for every consumer.

    23 分鐘

  5. 15/04/2025

    Episode 27: Investing in women leaders: Why ongoing development is non-negotiable

    From Shoptalk Las Vegas, Amie sits down with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle. They discuss the need for businesses to continue supporting leaders at all levels and how companies that lean into this strategy will have more loyalty and buy-in from their employees.

    20 分鐘

  6. 11/04/2025

    Episode 26: CMOs are facing a perfect storm: Online brand engagement is falling. Here’s why.

    From Shoptalk Las Vegas, Amie chats with Jean-Christophe Pitié, CMO and chief partner officer at Contentsquare about their recently published report on the customer experience journey from initial acquisition to long-term retention.

    16 分鐘

  7. 08/04/2025

    Episode 25: Why retailers must embrace payments as part of the overall customer experience

    Amie Larter chats with Andrew Thornton, retail industry lead at Tyro Payments about how in a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process's impact on the overall customer experience.

    36 分鐘

  8. 02/04/2025

    Episode 24: How deploying AI in CRM solutions is powering retail into an exciting new era

    In this episode of Retail Untangled, Amie is live from Shop Talk Spring, sitting down with Jake Cohen, VP and head of Shopify at Klaviyo about how artificial intelligence is ushering in an exciting new era for retail marketing and customer engagement

    25 分鐘
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關於

Business hacks and retail insights you won’t find anywhere else. Stories from the coalface. Real time innovation and solutions. Brought to you by the team at Inside Retail.

資料

  • 創作者
    Inside Retail
  • 活躍年份
    2023年 - 2025年
  • 單集
    31
  • 分級
    兒童適宜
  • 版權
    © 2025 Retail Untangled
  • 節目網站
    Retail Untangled