UNSCRIPTED

Future of Field Service
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The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

  1. 3日前

    What the Frontline Needs From Its Leaders | Frontline UNSCRIPTED Ep. 6

    Nick Richards spent more than 13 years as a field service engineer at Cubic Transportation Systems before stepping into management. That experience sits close to the surface in everything he talks about in this episode. He joins Sarah Nicastro to discuss what leaders get wrong about the frontline, why recognition so often misses the mark, and what a genuine commitment to knowing your team actually looks like in practice. He also talks about how Cubic is approaching diversity in hiring — including neurodiversity and women in engineering — and why he believes field service managers, not HR departments, should own the recruitment process. This is a conversation for anyone leading a frontline team, or anyone trying to understand what today's field service workforce actually needs to stay and grow. Topics covered: - What top-level leadership consistently misses about the frontline role - Why a simple "thanks" isn't always enough — and what actually lands - Why Nick refuses to be called "boss" - How Cubic is building more diverse field service teams - Neurodiversity in field service hiring — seeing strengths, not risks - Getting more women into field engineering roles - What a better recruitment process looks like in practice - Why managers should own hiring, not just HR - What younger and more experienced engineers want from their leaders - The changing nature of pride in the field service role Guest: Nick Richards, Interim Head of Field Services, Cubic Transportation Systems Host: Sarah Nicastro, Creator & Editor in Chief, Future of Field Service

    What the Frontline Needs From Its Leaders | Frontline UNSCRIPTED Ep. 6

  2. 10月7日

    Honeywell's AI-Powered Service Evolution | Yasir Sheikh | Standout UNSCRIPTED Ep. 379

    Yasir Sheikh, Global Service Transformation Leader at Honeywell Technologies and 2026 Stand Out 50 leader, joins Sarah Nicastro to explore how AI is changing service delivery - from predictive to prescriptive maintenance, why change management is the part of transformation most organizations get wrong, and the analogy for getting transformation right that Sarah says she won't forget.

    Honeywell's AI-Powered Service Evolution | Yasir Sheikh | Standout UNSCRIPTED Ep. 379

  3. 10月1日

    Why Does Your Win Need to Come from AI? | Ashley Gross, The Alliance | Ep. 8

    When a CEO tells Ashley Gross they need an AI win, her first question is always: why does the win need to come from AI? In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Ashley, founder and CEO of The Alliance and author of The AI Workweek, to explore what actually makes AI pay off in the day-to-day work of an organisation. Ashley rebuilt her 80-hour work week down to 15 hours before ChatGPT existed, has since helped Fortune 500 companies figure out what AI is genuinely worth doing, and now describes herself as a business therapist between IT and business teams. The conversation covers AI fatigue among frontline workers, why AI is putting more pressure on senior leaders than entry-level staff, and whether Dario Amodei's call to slow AI development is a valid concern or smart timing.

    Why Does Your Win Need to Come from AI? | Ashley Gross, The Alliance | Ep. 8

  4. 9月30日

    Podcast Takeover: Future of Field Service Live London Highlights | Berend Booms | UNSCRIPTED Ep. 378

    Berend Booms, Associate Editor of Future of Assets, takes over the mic to share his key takeaways from Future of Field Service Live London. Session by session, he covers what stood out, what surprised him, and what he will carry with him. And in a nod to Rob Stevenson's keynote on music and energy, he picks a song to go with every part of the day.

    Podcast Takeover: Future of Field Service Live London Highlights | Berend Booms | UNSCRIPTED Ep. 378

  5. 9月23日

    5 Takeaways from the Service Council Symposium 2026 | Sarah Nicastro | UNSCRIPTED Ep. 377

    Sarah Nicastro is just back from the Service Council Symposium in Chicago. In this solo episode she shares her five personal takeaways — from why the employee experience conversation is finally going deeper than the talking point, to "digital rocks not digital popcorn," to the empathy insight from EchoStar's Melissa Perkle Bailey that she says she'll come back to time and time again.

    5 Takeaways from the Service Council Symposium 2026 | Sarah Nicastro | UNSCRIPTED Ep. 377

  6. 9月16日

    The Hidden Risks of AI in Service: Why a Strong AI Defense Matters | Dr. Aymen Gatri | UNSCRIPTED Ep. 376

    Dr. Aymen Gatri, Professor of Cybersecurity and AI Defense in Berlin and Director of PMO Products at Konecranes, joins Sarah Nicastro to add a layer of pragmatic necessity to the AI buzz — covering the hidden risks of AI in service, why governance and accountability are being overlooked, and how to balance a strong AI offense with a strong AI defense.

    The Hidden Risks of AI in Service: Why a Strong AI Defense Matters | Dr. Aymen Gatri | UNSCRIPTED Ep. 376

  7. 9月9日

    Building High-Performing Field Service Teams: From Technical Skills to Transformational Behaviors | David DeAngelis | UNSCRIPTED Ep. 375

    David DeAngelis, Senior Director of Technology Training and Support Services at Brightstar Lottery, joins Sarah Nicastro to share how his organization built a scalable professional competency program for over 600 field service technicians, from an 18-month behavioral research process, to a 6-month structured training model, to the technician feedback that made it all worthwhile.

    Building High-Performing Field Service Teams: From Technical Skills to Transformational Behaviors | David DeAngelis | UNSCRIPTED Ep. 375

  8. 9月2日

    From Crisis to Innovation: How Authenticity and AI Are Reshaping B2B Publishing and Field Service | Kris Oldland | UNSCRIPTED Ep. 374

    Kris Oldland, founder of Field Service News and Managing Director of 1927 Media, joins Sarah Nicastro for a candid conversation about selling the business he spent thirteen years building, what he observed about the field service industry during his time away, and the B2B publishing platform he's built to replace the model he believes is broken — one that treats readers as partners, not commodities.

    From Crisis to Innovation: How Authenticity and AI Are Reshaping B2B Publishing and Field Service | Kris Oldland | UNSCRIPTED Ep. 374
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關於

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

資料

  • 創作者
    Future of Field Service
  • 活躍年份
    2019年 - 2026年
  • 單集
    399
  • 分級
    兒童適宜
  • 版權
    © Future of Field Service
  • 節目網站
    UNSCRIPTED

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