Last2First Podcast

Jason Burns
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Welcome to Last 2 First, the podcast dedicated to exploring the final mile in logistics and the unique challenges faced by business owners in this vital industry. Each episode features insightful conversations with industry experts, entrepreneurs, and thought leaders who share their experiences, strategies, and innovations shaping the future of final mile delivery. Join us as we dive into topics like optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. Whether you're a seasoned logistics professional or a business owner looking to improve your operations, Last 2 First offers valuable insights and actionable advice to help you lead your business to success. Tune in and discover how to turn the last mile into your first priority!

  1. She Left Wall Street & Built a Medical Courier Empire

    HACE 10 H

    She Left Wall Street & Built a Medical Courier Empire

    What if you could build a profitable business from scratch—without experience, tech skills, or a huge investment? In this episode, Rebecca Massicotte, founder of Red Fox Medical Courier, shares how she went from Wall Street burnout to building a multi-city healthcare logistics company—serving critical patient care operations across the U.S. You’ll discover: How she started with just a website and one clientThe truth about the medical courier industry (and why it’s booming)How she scaled to 25+ cities and 100+ driversThe mindset shift that took her from “delivery service” to patient care businessHidden opportunities in last-mile logistics most people overlookThis isn’t just a business story—it’s a masterclass in thinking bigger, moving faster, and building something that actually matters. 👉 Whether you're an entrepreneur, looking for a new income stream, or curious about the logistics industry… this episode will open your eyes. KEYWORDS Primary last mile logistics, medical courier business, courier company, delivery service business, logistics entrepreneur, healthcare logistics High-Intent Search how to start a medical courier business, how to scale a courier company, courier business tips, logistics company growth strategy, how to grow a delivery business, operations management small business Discovery / Viral entrepreneurship podcast, business success stories, founder stories, startup to scale, CEO mindset, real business talk, woman entrepreneur, Wall Street to entrepreneur

    1 h 4 min
  2. Hurricane & a Truckload of Toilet Paper

    14 ABR

    Hurricane & a Truckload of Toilet Paper

    What does it really take to take over a family business and scale a logistics company? In this episode of Last2First Podcast, we dive into last-mile logistics, delivery service businesses, and business growth with a second-generation owner who stepped into leadership and transformed operations. We talk about:•Taking over a family business the right way•Scaling a logistics company in a competitive market•Leadership transition and real challenges•Why most delivery businesses struggle to grow•How service becomes your biggest advantage This is a real conversation about entrepreneurship, logistics, and building a business that lasts. Subscribe for real founder stories and business growth insightsComment "GROWTH" if you're building or scaling your business.  📌 Shoutout to our Sponsors!Dropoff Inc.https://www.dropoff.com/info@dropoff.com+1 888-376-7633 GigSafehttps://www.gigsafe.com/+1 407-496-9882 Deliver Differenthttps://deliverdifferent.com/ SCIhttps://sciadmin.com/ CXThttps://cxtsoftware.com/

    59 min
  3. How a $50M Logistics Company Was Built… Then Lost

    7 ABR

    How a $50M Logistics Company Was Built… Then Lost

    Amanda Factor is a third-generation logistics leader, sales expert, and now VP of Sales & Business Development at Hackbarth Delivery Systems. In this episode of the Last2First Podcast, she breaks down what it really takes to grow, price, and scale a last mile business in today’s market. From growing up in the Chicago Messenger legacy to helping scale a $50M operation, Amanda shares real-world lessons on sales, operations, pricing strategy, and navigating industry disruption. This episode dives deep into: ✅Building a logistics company from the ground up✅Why most salespeople fail in last mile✅The reality of razor-thin margins✅Family business vs PE-backed companies✅What it takes to scale across markets✅And how to actually win in logistics sales✅If you're in the final mile, delivery, or logistics operations this is a must-watch. ⏱️ Timestamps00:00 – Introduction to Amanda Factor02:15 – The Chicago Messenger legacy (family business origins)05:30 – Growing up in logistics & leadership lessons09:10 – Learning the business from the ground up13:45 – What actually makes a great salesperson17:30 – Pricing strategy: “Know your numbers”22:10 – Scaling refrigerated & specialty logistics26:40 – Selling the family business (Needed Now deal)32:15 – Transition to Geodis & culture shifts38:20 – Running a 400-driver operation44:10 – Why a profitable business was shut down49:30 – Moving to Florida & starting over 53:20 – Building a sales strategy from scratch 58:10 – How to scale across 45 markets 1:02:30 – Why diversification is critical in logistics 1:07:00 – Margin pressure & industry challenges 1:12:15 – Gig economy vs traditional delivery 1:17:40 – Women in logistics: then vs now 1:21:30 – Reputation, leadership & long-term success 1:25:10 – Amanda’s “Last2First” moment 🎧 Listen & Subscribe:📺 Subscribe on YouTube: http://www.youtube.com/@Last2FirstPodcast🎧 Listen on Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP🍎 Listen on Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941🏈 Join the Huddle: www.l2fhuddle.com 📌 Shoutout to our Sponsors!Dropoff Inc.https://www.dropoff.com/info@dropoff.com+1 888-376-7633 GigSafehttps://www.gigsafe.com/+1 407-496-9882 Deliver Differenthttps://deliverdifferent.com/ SCIhttps://sciadmin.com/ CXThttps://cxtsoftware.com/

    58 min
  4. Why Your Labor Model Is Putting Your Business at Risk | Chuck Moyer

    31 MAR

    Why Your Labor Model Is Putting Your Business at Risk | Chuck Moyer

    In Part 2 of this Last2First Off-Season Mini Series, we go deeper with Chuck Moyer, President of Task4Pros, into a topic most operators overlook: 👉 Risk. Liability. And the true cost of labor. From workers’ comp exposure to OSHA compliance to misclassification risks, this episode breaks down what’s really at stake when you don’t have the right labor model in place. In this episode, we cover: Why using 1099 labor in warehouses can create serious liabilityHow Task4Pros protects companies with a W2 workforce modelWhat happens when accidents occur—and who is actually responsibleHow to reduce workers’ comp exposure and improve safety outcomesThe true cost of labor (beyond hourly rates)Lessons learned from real operational challenges and turnarounds This is a must-watch for anyone operating in final mile, warehousing, or supply chain. 📅 Part 1https://youtu.be/TZhi63gPSao?si=28cOGVYGQJzOyPs8📅 Part 2 (this episode) – NOW LIVE 👉 Watch the full episode + join the Huddle:www.l2fhuddle.com Start your 7-day free trial and connect with industry leaders like Chuck Moyer inside the community. #Last2First #Task4Pros #ChuckMoyer #Logistics #SupplyChain #Warehousing #RiskManagement #WorkersComp #FinalMile #3PL

    48 min
  5. How to Solve Labor Shortages in Logistics | Chuck Moyer (Task4Pros)

    17 MAR

    How to Solve Labor Shortages in Logistics | Chuck Moyer (Task4Pros)

    In this special Last2First Off-Season Mini Series, we sit down with Chuck Moyer, President of Task4Pros and CLDA Hall of Famer, to break down one of the biggest challenges in logistics today: labor. This isn’t just about staffing. It’s about building real operational capacity in your warehouse and supply chain. In Episode 1, we cover: Why labor shortages are getting worse in logistics ✅The difference between staffing, gig labor, and true workforce solutions✅How Task4Pros helps companies improve performance, reduce risk, and scale faster✅What most companies are getting wrong about labor strategy Task4Pros is redefining how companies think about labor by combining technology, workforce management, and operational expertise. 📅 Episode 1: March 17📅 Episode 2: March 31 👉 Learn more about Task4Pros: https://www.task4pros.com/👉 Connect with Chuck Moyer: https://www.linkedin.com/in/crmoyer/ 🔥 You can also connect with Chuck inside the L2F HuddleStart your 7-day free trial: https://www.l2fhuddle.com #Last2First #Task4Pros #ChuckMoyer #Logistics #SupplyChain #Warehousing #FinalMile #Staffing #LaborStrategy #3PL

    51 min
  6. The Leadership Playbook Behind a $25M Last Mile Company

    10 MAR

    The Leadership Playbook Behind a $25M Last Mile Company

    In this episode of the Last2First Podcast, Jason sits down with Lance Dearborn, founder & CEO of Take 2 Logistics (Central Florida), for a masterclass on people, numbers, and scaling the final mile the right way.Lance shares his origin story dropping out of high school, rebuilding his life with a plan, earning an accounting degree and Master’s in Taxation, then making the pivotal decision that changed everything: buying a courier company instead of becoming a CPA. From there, he breaks down how he grew a business from ~$1M to $25M, expanded to multiple states, built proprietary tech that unlocked scheduling scale, and why “the scoreboard” matters more than opinions. He also opens up about selling Fast Mile to Need It Now, the transition into a big-company structure with Geodis, and why he came out of retirement to launch Take Two Logistics driven by loyalty and the people who built the journey with him. ⏱️ Timestamps00:00 Intro: “Numbers guy” + why Lance is respected01:10 What is Take Two Logistics? (on-demand + point-to-point in Central Florida)03:10 Coming out of retirement in 26 days04:30 Doing it with his wife, Tina06:10 Lance’s origin story: dropping out, then rebuilding with a plan08:10 Accounting degree + Master’s in Taxation (CPA path)09:25 The pivot: buying Fast Mile at 26 years old11:10 The early model: rush/on-demand in the pre-email era12:45 On-demand declines → the shift into “Final Mile” before it had a name14:25 First warehouse + “I’ll never fill it” moment16:05 Scaling to 250k sq ft in Orlando + multi-state growth17:25 500+ drivers + the $25M run18:40 Leadership: “Right people on the team, right positions”20:15 How Lance identified the Florida distribution model22:20 Aggregating lanes + making the numbers work24:30 The key: anchor customer to support the warehouse26:10 Contractor model vs W2 (and why it mattered)28:10 The real struggle: scheduling, missed appointments, route blowups30:00 The breakthrough: taking over the software + building a scheduling module33:05 Why software is the most important tool in logistics35:10 Numbers don’t have bias people do36:40 The “scorecard vs scoreboard” story (and how it changed everything)40:20 Exit strategy: valuing the business + improving EBITDA43:10 “Urgent vs Important” + working from home on Fridays45:40 Selling Fast Mile to Need It Now (and knowing the number)48:10 Need It Now model: keep entrepreneurs running their markets50:20 Cross-selling: making 1+1=3 without forced integration52:00 Building Final Mile Complete (nationwide 3PL)54:10 Geodis acquisition: what Geodis wanted + contract logistics explained56:10 Big-company structure vs entrepreneurial speed58:40 Why Lance launched Take Two: loyalty is a two-way street1:01:10 Lessons from 40 years + “meetings to discuss meetings”1:03:10 The book: “It IS Whether You Win or Lose… AND How You Play the Game”1:07:10 Lance’s Last2First moments (3 pivotal decisions)1:09:30 Closing: Take Two Logistics + final thoughts 🎧 Listen & Subscribe📺 YouTube: http://www.youtube.com/@Last2FirstPodcast🎧 Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP🍎 Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941🏈 Huddle: www.l2fhuddle.com📌 Shoutout to our Sponsors!Dropoff Inc.Website: www.dropoff.com | Email: sales@dropoff.com | Phone: (512) 291-8883GigSafeWebsite: www.gigsafe.com | Phone: (888) 855-2131Deliver DifferentWebsite: www.deliverdifferent.comSCIWebsite: https://sciadmin.com/

    58 min
  7. How to Build High-Performing Teams That Last

    3 MAR

    How to Build High-Performing Teams That Last

    In this special, unplanned studio session, Jason sits down with Dr. Dominic Morais, a longtime friend from Vanderbilt and a leader in talent development and organizational culture (San Antonio Spurs). This episode goes beyond the “X’s and O’s” of business and gets into what most leaders avoid: the person behind the company trust, care, accountability, emotional intelligence, and the internal drivers that shape performance. Dom breaks down practical frameworks leaders can actually use: Trust = competence, care, characterWork = results, processes, relationshipsWhy leaders must coach instead of controlHow to build a culture people buy into (and perform in)Operating from love vs fear and why that changes everything ⏱️ Timestamps  00:00 – Surprise studio session: “No notes, no cards, not even the branding”02:00 – Meet Dr. Dom Morais: Tesla, Spurs, culture & people development06:10 – The #1 leadership struggle: forgetting it’s always about people09:30 – “Work is results, processes, and relationships”12:20 – Trust framework: competence, care, character16:40 – Why data alone doesn’t persuade (and what actually does)20:30 – Vulnerability, fear, and leading from love vs fear26:10 – Internal motivation vs external validation (and identity cliffs)31:40 – Why leaders avoid self-reflection (and how trust opens it up)36:20 – Emotional intelligence: self-awareness → self-management → social awareness42:10 – Coaching vs telling: “That’s not a question, that’s a suggestion”47:40 – Building leaders who can operate without you52:20 – Burnout, culture measurement, and why it impacts the bottom line56:30 – Accountability gets easier when people know you care01:00:40 – Dom’s coaching clinic (Feb 26): building sustainable high performance01:04:10 – Carl Jung quote: roots, darkness, and integration01:09:20 – Dom’s “Last to First” moment + redefining success01:13:30 – Final message: check in with yourself then lead your people 🎧 Listen & Subscribe:📺 Subscribe on YouTube: http://www.youtube.com/@Last2FirstPodcast🎧 Listen on Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP🍎 Listen on Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941🏈 Join the Huddle: www.l2fhuddle.com 📌 Shoutout to our Sponsors!Dropoff Inc.https://www.dropoff.com/info@dropoff.com+1 888-376-7633 GigSafehttps://www.gigsafe.com/+1 407-496-9882 Deliver Differenthttps://deliverdifferent.com/ SCI https://sciadmin.com/

    1 h 18 min
  8. Hollywood Courier Secrets: Studio Deliveries, Teamsters, and the “Massive Success” Mindset

    24 FEB

    Hollywood Courier Secrets: Studio Deliveries, Teamsters, and the “Massive Success” Mindset

    In this episode, Jason sits down with Jesse Perez, Founder & CEO of Classic Couriers, a Hollywood-based courier company founded in 1982. With 40+ years in the business, Jesse shares a rare behind-the-scenes look at studio logistics, Teamsters, film-era deliveries, and how Classic Couriers pioneered efficiency long before “last mile” became a buzzword. From getting fired due to nepotism, to landing Paramount Pictures as the first client, Jesse breaks down how he shifted risk away from studios with a pay-per-delivery model, introduced early tech like two-way radios, and built a company that scaled to 100 union drivers and 4,000–5,000 deliveries per day at its peak. He also shares unforgettable Hollywood moments including a personal encounter with Frank Sinatra and the quote that stayed with him every day: “The best revenge is massive success.” Jesse explains how the industry changed forever during 2006–2008 (recession + writer strike + digital acceleration), how COVID reshaped studio work, and how he pivoted into tangible freight, entertainment logistics (sports/concerts), prescriptions, and warehousing. 02:17 – Intro: 40+ years in the game + “mob/mafia” stories teased 03:22 – Jesse Perez + Classic Couriers origins (founded 1982) 06:27 – Why Jesse got fired: nepotism + “not clearly legal” business 08:47 – Starting the company (and why delays saved them) 11:27 – What couriers did for studios: film, scripts, dailies, sound 14:27 – The studio problem: guaranteed union hours + “dog house” downtime 16:37 – Jesse’s model: pay per delivery + shift risk to Classic Couriers 18:57 – Indemnifying studios: workers comp, liability, cargo insurance 21:47 – Why W2 only + no subcontracting rules 24:47 – What made them different: preppy uniform concept + brand image 26:57 – Early innovation: two-way radios (before phones) 29:27 – Dispatch software + electronic billing + reporting data 32:37 – “The data is more important than the delivery” 35:37 – Film-era logistics: raw film → labs → dailies → actor homes 40:27 – Celebrities + Sinatra story + “massive success” quote 44:27 – Peak scale: 100 Teamsters + 4,000–5,000 deliveries/day 47:47 – Digital shift + recession/writer strike 2006–2008 52:27 – Pivot realization: “tangible things” vs digitized paper 55:27 – Expansion into sports, concerts, conventions, entertainment logistics 01:00:27 – Minority-owned path + union pushback + legal fight 01:08:57 – Breaking monopoly + opening doors for Black & brown workers 01:14:27 – Warehousing lessons: “cart before the horse” + humility 01:19:17 – COVID impact: studios ghost town + Rx delivery surge 01:23:47 – Last-to-First moment + risk, fear, and pivoting 01:27:57 – Final advice: don’t be afraid to pivot 🎧 Listen & Subscribe:📺 Subscribe on YouTube: http://www.youtube.com/@Last2FirstPodcast🎧 Listen on Spotify: https://open.spotify.com/show/3gDS58wo6IWeLl48LHukdP🍎 Listen on Apple Podcasts: https://podcasts.apple.com/hn/podcast/last2first-podcast/id1778491941🏈 Join the Huddle: www.l2fhuddle.com 📌 Shoutout to our Sponsors!Dropoff Inc.https://www.dropoff.com/info@dropoff.com+1 888-376-7633 GigSafehttps://www.gigsafe.com/+1 407-496-9882 Deliver Differenthttps://deliverdifferent.com/ SCIhttps://sciadmin.com/

    1 h 4 min
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Welcome to Last 2 First, the podcast dedicated to exploring the final mile in logistics and the unique challenges faced by business owners in this vital industry. Each episode features insightful conversations with industry experts, entrepreneurs, and thought leaders who share their experiences, strategies, and innovations shaping the future of final mile delivery. Join us as we dive into topics like optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. Whether you're a seasoned logistics professional or a business owner looking to improve your operations, Last 2 First offers valuable insights and actionable advice to help you lead your business to success. Tune in and discover how to turn the last mile into your first priority!

Información

  • Creador
    Jason Burns
  • Años de actividad
    2024 - 2026
  • Episodios
    72
  • Clasificación
    Explícito
  • Copyright
    © 2026 Jason Burns
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    Last2First Podcast