The Underground

The Underground Pod

Exploring the future of garden care. The underground podcast is a place where the disparate worlds of horticulture and marketing collide. Kate Turner, the Gardener Guru and Phil Wright, co-founder of creative agency WrightObara, team up to discover the trailblazers and innovators shaping the future of garden care in the UK. With content that’s as relevant to start-ups as it would be to established players, we look to cover the hottest topics and trends you need to know. From plants to products, environmental concerns to legislation, we’ll dig deep to bring you the inside story.

  1. hace 3 días

    How People Choose: Emotion, Strategy and Creative Marketing with Phil Wright

    This week, the tables are turned as Kate interviews The Underground co-host Phil Wright, co-founder of creative marketing agency WrightObara.Phil recently wrote an in-depth article exploring how people choose one product over another. In this conversation, he explains why those decisions are rarely driven by facts, features and price alone — and why good creative marketing needs to do more than simply explain what a product does.The discussion begins with Phil’s slightly irrational desire for an iPod Nano and develops into a wider conversation about emotion, gut feeling, brand perception, strategy and creativity. Phil and Kate explore: Why rational versus irrational is often the wrong distinction How brands become a collection of promises and experiences Why research and analysis are not the same as strategy How creativity helps products get noticed, understood and remembered The emotions that can influence even practical garden purchases Why brands need to persuade both the retail buyer and the shopper Whether emotional marketing is persuasive or manipulative Why explaining a product is rarely enough to make people want it It is also a chance to learn a little more about Phil, the thinking behind WrightObara and why understanding how people choose has become central to the agency’s work. Read Phil’s full article, How people choose: emotion, reason and the power of creative marketing: https://wrightobara.com/blog/how-people-choose-emotion-reason-and-the-power-of-creative-marketing/ Find out more about WrightObara: www.wrightobara.com

    How People Choose: Emotion, Strategy and Creative Marketing with Phil Wright
  2. 10/12/2025

    The Next Five Years of Garden Retail – Voices from Glee 2025

    What’s the one change you’d most like to see in garden retail over the next five years? At Glee 2025, we put that question to all 20 of our guests who joined us in The Underground podcast booth – from garden centre owners and suppliers to marketeers, educators and innovators. The result is a sharp, hopeful snapshot of where the garden sector wants to head next.  In this compilation episode you’ll hear from voices including:Amy and Libby Stubbs (British Garden Centres), Kate Ebbens (Woodlodge), Michael Perry (Mr Plant Geek), Boyd Douglas-Davies, Peter Burks (GCA), Nigel Thompson (Sipcam Home and Garden), Helen Thomas and Simon Taylor (Empathy), Steve Harper (Grass Gains & Responsible Sourcing Scheme), Vanessa Cranford (Spring Marketing), Aaron Rudman-Hawkins (The Evergreen Agency), Barry Knight (The Full Range), Kaz Edwards (Heart of Eden) Dan Durston and Simon Blackhurst (Durstons), Nat Boynton and Meg Warren-Davis (YPHA), Tony Kersey (GIMA), Paul Oliver (the Urban Nature Store) Rev Dave Walker (Birleymoor Garden Centre), Belle Richardson (Seal Stop) and Paul Pleydell (Pleydell Smithyman).  Themes that keep coming up: Attracting younger and more diverse customers into garden centres and horticulture.  Better education and funded training for new entrants and shop-floor teams.  Peat-free growing media, soil health and biofertilisers becoming the norm.  Smarter use of digital, AI and ecommerce to support modern customer journeys.  Stronger sustainability standards, water-saving innovation and support for independents at the heart of local communities.  If you’re a garden retailer, supplier or brand marketer, this is a 360-degree view of the sector’s hopes, frustrations and priorities as we look towards 2030. ⁠Discover more about our hosts:Kate Turner: ⁠www.gardenerguru.co.uk⁠Phil Wright: ⁠www.wrightobara.com

    The Next Five Years of Garden Retail – Voices from Glee 2025
  3. 03/12/2025

    Soil Health, Plant Food & Profit: The Future of Plant Nutrition with Grass Gains & Empathy - Glee 2025

    The science of plant nutrition is moving fast, and it is reshaping everything from peat-free compost to profit margins on the shop floor. In this Glee 2025 special, Phil and Kate sit down with Steve Harper, MD of Grass Gains and Chair of the Responsible Sourcing Scheme, and then with Simon Taylor and Helen Thomas from Empathy, Plantworks, to explore what comes next for lawn care, plant feeds and bio-fertilisers in garden retail.  Steve explains how Grass Gains is bringing professional-grade lawn products and a new peat-free specific plant food, Bloom, into the consumer market, why excess potassium is sabotaging plant performance in peat-free, and how challenger brands can use social media and TikTok lives to build demand and push back against “blocked out” categories on the shelves.  Simon and Helen then lift the lid on Empathy’s latest bio-fertilisers and plant-specific feeds, from RootGrow to the new Green Room houseplant range, all designed with soil biology and peat-free compost in mind. They share how mycorrhizal fungi and beneficial bacteria are moving from agriculture into home gardening, how their virtual advice assistant Emily uses AI to support staff and consumers, and why clever attachment selling on the till can meaningfully lift basket spend without cannibalising other lines.  In this episode, we cover: Why soil health, not just NPK, is the real foundation of resilient plants in a peat-free world How Grass Gains is positioning as a challenger brand through product quality, format and social media, rather than big-budget advertising The peat-free transition: where the Responsible Sourcing Scheme is now, and what a new quality mark could mean for retailers and consumers The rise of bio-fertilisers: mycorrhizal fungi, beneficial bacteria and what they can do for garden centre customers Empathy’s new product development, packaging and in-store attachment strategies that increase average basket value How AI advice tools like Emily can support, not replace, expert staff on the shop floor  If you work in the garden sector and want to understand where plant nutrition, soil health and attachment selling are heading next, this episode is for you. Subscribe to The Underground and visit theunderground.fm to get new episodes and sector insights straight to your inbox.

    Soil Health, Plant Food & Profit: The Future of Plant Nutrition with Grass Gains & Empathy - Glee 2025
  4. 26/11/2025

    Loyalty, Ads & Footfall: Modern Marketing for Garden Centres - Glee 2025

    Marketing for garden centres is changing fast. In this Glee 2025 episode of The Underground, Phil Wright and Kate Turner sit down with two specialists to explore how loyalty data and paid media can work together to drive footfall, sales and long-term customer value in the home and garden sector. First up, Vanessa Cranford from Spring Marketing explains why garden centre loyalty schemes should be treated as profit engines, not cost centres. Drawing on two decades of experience and data from over 100 UK sites, she shows how EPOS-linked loyalty programmes can lift average transaction value by around 50%, increase visit frequency and turn your best customers into brand advocates, all while giving you clearer visibility of churn and customer lifetime value. Then, Aaron Rudman-Hawkins from The Evergreen Agency joins Phil to demystify paid search and paid social for home and garden brands. He breaks down when ads work (and when they don’t), why average order value and lifetime value matter so much, and how to think about budgets by working backwards from revenue goals . He also shares how localised search and smart retargeting can help garden centres “win the postcode and win the weekend”. In this episode you’ll learn: Why loyalty should sit at the heart of your marketing communications, not off to one sideHow EPOS-integrated loyalty schemes reveal who your high-value “protect at all cost” customers really arePractical examples of using purchase data to upsell, cross-sell and drive repeat visits (from roses to hot drink cards)Common myths about older customers and apps, and how to get teams excited about scanning cards and using dataThe difference between search and social, and how to use both to capture intent and nudge customers back in-storeWhy lower-ticket products can struggle with ads, and how repeat purchase or premium ranges can change the equationWhether you’re running a single site or a multi-centre group, this episode is packed with practical, data-driven ideas to modernise your marketing, make better use of the customers you already have, and turn “just another loyalty card” into a real competitive advantage. Spring Marketing: http://springmarketing.co.uk/ The Evergreen Agency: http://theevergreenagency.co.uk/

    Loyalty, Ads & Footfall: Modern Marketing for Garden Centres - Glee 2025
  5. 19/11/2025

    Tony Kersey, GIMA & Belle Richardson, Seal Stop: Live from Glee 2025

    Recorded live on the show floor at Glee 2025, this episode of The Underground discovers how the garden sector is nurturing innovation, supporting newcomers and helping customers navigate a changing retail landscape. Phil and Kate first sit down with Tony Kersey, Membership Ambassador at GIMA, to explore why the trade association is seeing record growth, how it is supporting over 200 members, and what smaller suppliers really need to know to make the most of a show like Glee. Tony shares how the supplier–retailer relationship is evolving, the rise of marketplace and e-commerce teams, and why collaboration is now critical for bringing “newness” and sustainability to market.On the Evergreen Garden Care stand, Jude and Nick talk about the buzz at this year’s show, the 2026 relaunch of Miracle-Gro on TV, and why garden brands must do more to educate consumers, simplify complex categories like controls and weedkillers, and help garden centres bring new gardeners into the category with confidence.Finally, Phil and Kate are joined by Belle Richardson, radiographer-turned-inventor and founder of Seal Stop, winner of the GIMA Seed Corn Fund 2025. Belle shares the story behind her water-saving valve, why British manufacturing and durability matter, and how she is working with water companies and the leisure sector to tackle water waste without greenwashing. Perfect listening for garden brands, suppliers and retailers planning their next season, and their next big idea. Tony Kersey: http://gima.org.uk Belle Richardson: http://sealstop.co.uk

    Tony Kersey, GIMA & Belle Richardson, Seal Stop: Live from Glee 2025

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Exploring the future of garden care. The underground podcast is a place where the disparate worlds of horticulture and marketing collide. Kate Turner, the Gardener Guru and Phil Wright, co-founder of creative agency WrightObara, team up to discover the trailblazers and innovators shaping the future of garden care in the UK. With content that’s as relevant to start-ups as it would be to established players, we look to cover the hottest topics and trends you need to know. From plants to products, environmental concerns to legislation, we’ll dig deep to bring you the inside story.