Inside Information

Hosted by Laura McGowan | A Tweddle Group Presentation | Produced, Written & Edited by Joe Frezza & Laura McGowan | Audio Engineered by Meredith Davidson

Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.

Episodes

  1. Ron DiCarlantonio | Cognitive Workload, AI Assistants and the Provable ROI of Better Fleet Driver Experience

    25 MAR

    Ron DiCarlantonio | Cognitive Workload, AI Assistants and the Provable ROI of Better Fleet Driver Experience

    08. Ron DiCarlantonio (iNago) | Cognitive Workload, AI Assistants and the Provable ROI of Better Fleet Driver Experience Ron DiCarlantonio is the President and Founder of iNago. He also played an important role in the development of Tweddle Group's AVA platform. Ron knows AI assistants, from the expectations bring to their AI interactions to the back-end arbitration that keeps these systems accurate and honest. Having worked with in-vehicle AI for the last few years, Ron's got valuable insights into cognitive workload, and how voice assistants might help minimize distraction while making drivers more informed. Ron sat down with Inside Information Host Laura McGowan to discuss his latest project, a push toward in-cabin assistants for fleet truck operators. Could in-cabin assistants improve logistics, maintenance and overall management for fleet owners? Ron makes a compelling argument. He also introduces MUTUALISM, an industry consortium establishing an open, standardized platform for next-gen in-vehicle experience. MUTUALISM aims to create an extensible framework in which OEMs, Tier 1 suppliers and service providers can collaborate on "intelligent AI-based cockpit solutions." More resources: Learn more about iNago at https://www.inago.com/. Learn more about the JSAE Automotive Engineering Exposition, 2026 (which Ron will be attending) at https://aee.expo-info.jsae.or.jp/en/. Learn more about MUTUALISM at https://ottawainfotainment.com/blogs/news/mutualism-selects-ottawa-infotainment-as-preferred-hardware-supplier-launching-collaboration-at-covesa-during-ces Send your questions and feedback on Inside Information to mailto:podcast@tweddle.com.

    37 min
  2. AI-Forward, the Right Way | Garrett Ekstrom (CRIMSON Agency) and Gary Ragland

    11 MAR

    AI-Forward, the Right Way | Garrett Ekstrom (CRIMSON Agency) and Gary Ragland

    07. AI Forward, the Right Way | Garrett Ekstrom (CRIMSON Agency) and Gary Ragland What's the difference between true AI transformation and empty buzzword recklessness? AI has incredible potential, but that potential depends on quality processes and human oversight. It unlocks real efficiency but also raises important questions about accuracy and security.    What’s the right way for a company to go AI-forward?   Inside Information Host Laura McGowan and Tweddle Group Manager of AI Content Strategy Gary Ragland visited CRIMSON Agency to talk with Garrett Ekstrom about the best practices emerging (and evolving) around AI. How should approaches to AI differ between industries, between companies or even between members of the same team? What red flags do we see when companies make groundless claims or use AI irresponsibly? And how does the technology impact DIY coding, information security and content development? Find out on this week's Inside Information. More resources: Learn more about CRIMSON Agency at https://crimsonagency.com/. Full disclosure: CRIMSON developed the official Tweddle Group website, and we've consistently enjoyed working with them. View the result of our partnership at https://tweddle.com. Send your questions and feedback to Inside Information at mailto:podcast@tweddle.com.

    35 min
  3. Roberto Coccoluto | Building a Better Electronic Parts Catalog

    25 FEB

    Roberto Coccoluto | Building a Better Electronic Parts Catalog

    06. Roberto Coccoluto | Building a Better Electronic Parts Catalog How much money gets left on the table when an Electronic Parts Catalog is outdated or hard to use? Why is it still so difficult for technicians to get the right replacement parts? And why does updating an EPC still require so many hours of manual data entry?  Laura McGowan, host of the Inside Information Podcast, talks with Roberto Coccoluto of Tweddle Group Italia. Roberto's team spearheaded the development of Tweddle Group's EPC, so he's uniquely qualified to examine the challenges EPCs present, the best ways to address those challenges, and how smart companies turn their EPCs into a whole new competitive advantage. More resources: Visit Tweddle Group Italia's LinkedIn page. Learn more about Electronic Parts Catalog. Send your questions and feedback to Inside Information at podcast@tweddle.com

    21 min
  4. Interviewing AVA | Rob Wiseman

    11 FEB

    Interviewing AVA | Rob Wiseman

    05. Interviewing AVA | Rob Wiseman If you had a direct line into your car's brain, would you use it? What if it could tell you about an important recall? What if it knew which family member was behind the wheel, and could tailor information to that specific person? This week, Laura McGowan talks with AVA, the AI-driven Advanced Vehicle Assistant, to find out what it's like to be an in-cabin support platform. Then, Laura catches up with Rob Wiseman, the Content Development Manager behind AVA's incredible product knowledge. It's a fascinating, one-of-a-kind look inside the "mind" and behind the scenes of a cutting-edge driver assistance system. More resources: Listen to Inside Information Episode 01 for our interview with AVA Product Developer Adrienne Simowski. To learn more about AVA, visit AVA: Advanced Vehicle Assistant.

    25 min
  5. What IS Product Information?

    28 JAN

    What IS Product Information?

    So, what do you do when you need to understand a product or piece of technology better? Do you look things up when there's a problem? Put in a call to phone support? Or do you just wing it, fiddle around, and hope for the best? What is product information? In fact, it's everything from the back of a medicine packet to the diagnostic platforms used in the service bay of your authorized dealer, from the manual in your glovebox to the unofficial explainer video you just watched on YouTube. Today, we hit the streets to find out what consumers prefer and what frustrates them about their product information. More resources: For more information, visit tweddle.com

    19 min
  6. Field Service Europe, Part 2: Lena | Timefold | Claude Vanbeveren

    14 JAN

    Field Service Europe, Part 2: Lena | Timefold | Claude Vanbeveren

    Field service is a cost center, right? You're battling downtime, handling logistics, managing warranty repairs, and that can be expensive. But does it have to be that way? We attended one of the world's largest field service events to find out: How can we turn field service from a cost center into a consistent and reliable profit center? Part Two of our report from Field Service Europe. Featuring on-the-floor interviews with attendees from Lena and Timefold, as well as a discussion with Tweddle Group Chief Business Development Officer Claude Vanbeveren. More resources: For more information, visit tweddle.com

    31 min

  7. 30/12/2025

    Field Service Europe, Part 1: Charlie McNiff

    02. Field Service Europe 2025, Part 1 | Charlie McNiff What is the state of field service in 2025? While the industry's digital transformation is, arguably, still underway—here comes AI to shuffle the deck again. We attended one of the world's largest field service events to see how companies are navigating all this dramatic change. Part One of our coverage of Field Service Europe, 2025. Featuring an interview with Field Service Director Charlie McNiff of World Business Research (WBR). More resources: Visit the official website for Field Service Europe.

    20 min

  8. 17/12/2025

    Developing In-Vehicle AI: Adrienne Simowski | Consumer Interviews

    01. Adrienne Simowski | Developing In-Vehicle AI | Consumer Interviews What if your car could talk to you? What if it could tell exactly what that warning light means, and what to do with it next? What types of questions would you ask it? What kinds of information would you want it to give you? Host Laura McGowan hits the streets to find out how consumers feel about the emerging field of in-vehicle AI. Then she sits down with Adrienne Simowski, one of the developers behind AVA, the Advanced Vehicle Assistant designed to support OEM warranty and after-sales while enhancing driver safety and convenience. More resources: To learn more about AVA visit: info.tweddle.com/en-us/ava

    29 min

  9. 08/12/2025

    Inside Information - Series Teaser #2

    Product support material often makes or breaks our relationship to a brand. Join Host Laura McGowan for a deep dive into the world of help desk call centers, cutting-edge AI diagnostics and dueling explainer videos. Find out how product information gets made, and all the ways it could make life better, on Inside Information. Coming soon.

    1 min

  10. 08/12/2025

    Inside Information - Series Teaser #1

    INSIDE INFORMATION: Everything you ever wanted to know about product support information, but were afraid to ask.  Coming Soon, wherever you get your podcasts.

    1 min

Trailers

About

Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.

Information

  • Creator
    Hosted by Laura McGowan | A Tweddle Group Presentation | Produced, Written & Edited by Joe Frezza & Laura McGowan | Audio Engineered by Meredith Davidson
  • Years Active
    2025 - 2026
  • Episodes
    10
  • Rating
    Clean
  • Copyright
    © 2026 Tweddle Group
  • Show Website
    Inside Information
  • Provider