Knowledgebase Ninjas Gowri Ramkumar

Rene Santana, Technical Writer at Box, discusses various use cases of Generative AI (GenAI) in technical writing and how it has influenced the way documentation is created. He also shared insights on ethical concerns that technical writers should be aware of when using AI for the documentation process.

As we approach the season finale, we're thrilled to present a bonus episode showcasing insights from some of our past guests. In this special episode, our guests uncover invaluable insights on the trends of UX writing, exploring the integration of UX teams into the documentation process, and offering tips for those getting started in UX writing.

In this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.

In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation.

Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool.

David Ingram, Senior Technical Writer at Medallia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.