CXChronicles Podcast

Adrian Brady-Cesana
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CXChronicles Podcast

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

  1. Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne

    4 DAYS AGO

    Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer experiences. Since first opening their doors in 1988, Humach has been at the forefront of customer experience (CX) innovation, delivering world-class call center solutions that have transformed CX for hundreds of clients worldwide. In this episode, Tim and Adrian chat ...

    40 min

  2. 11 FEB

    Leveraging BPOs To Manage Your Customer Experience As Your Business Grows

    Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-time staff or add to the team during peak seasons when customer communications, tickets & orders are on the rise. Use this CXWeekly update as a starting point for building out your company's goals around how can begin leveraging BPOs to improve your custome...

    18 min
  3. Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana

    30 JAN

    Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and...

    50 min
  4. Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee

    10/12/2024

    Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Trusted by over 8,000 leading brands, Attentive...

    45 min
  5. Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan

    03/12/2024

    Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and customer operations. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent nine years at sea as a First Officer before running Global Sales at Market Simplified. Ba...

    56 min
  6. Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World

    25/11/2024

    Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World

    Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world. We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process & Feedbac...

    57 min

  7. 12/11/2024

    Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving business results… 3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)... And countless brand requests for collaboration with CX Passport… …it became clear where brands and Rick could best partner to create measurable results…...

    20 min

  8. 05/11/2024

    Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact centers with AI, technology, and BPO solutions. With over 35 years of executive leadership experience in various industries, Craig has developed core competencies in contact center solutions, technology consulting, BPO advisory services, and A...

    46 min
See All (242)

About

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

Information

  • Creator
    Adrian Brady-Cesana
  • Years Active
    2018 - 2025
  • Episodes
    242
  • Rating
    Clean
  • Copyright
    © 2025 CXChronicles Podcast
  • Show Website
    CXChronicles Podcast

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