CXChronicles Podcast

Adrian Brady-Cesana
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CXChronicles Podcast

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

  1. Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee

    10 DEC

    Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee

    Hey CX Nation,In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Trusted by over 8,000 leading brands, Attentive is th...

    45 min
  2. Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan

    3 DEC

    Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan

    Hey CX Nation,In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and customer operations. He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019.Prior to that he spent nine years at sea as a First Officer before running Global Sales at Market Simplified. Based in...

    56 min
  3. Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World

    25 NOV

    Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World

    Hey CX Nation,We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world.We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process & Feedback.Ou...

    57 min

  4. 12 NOV

    Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton

    Hey CX Nation,In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX.After…7 years of Customer Experience consulting…30 years of driving business results…3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)...And countless brand requests for collaboration with CX Passport……it became clear where brands and Rick could best partner to create measurable results…🎤CX Passpo...

    20 min

  5. 5 NOV

    Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin

    Hey CX Nation,In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize their contact centers with AI, technology, and BPO solutions. With over 35 years of executive leadership experience in various industries, Craig has developed core competencies in contact center solutions, technology consulting, BPO advisory services, and AI advi...

    46 min

  6. 27 OCT

    CXCP Live At QuestionPro's XDay 2024 In Austin, TX

    Hey CX Nation,In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down with several amazing customer, employee, market research & product focused business leaders including Rick Denton, Ken Peterson, Mike Burn, Crystal Wiese & Scott Steele. Each of the guests in this episode shed unique points of view on the state of CX/CS &...

    27 min
  7. Driving Growth Through High Velocity Market Research | Gary Pansino

    15 OCT

    Driving Growth Through High Velocity Market Research | Gary Pansino

    Hey CX Nation,In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, Clorox, BMS. He now runs a Qual and Quant research factory with his sister. Questions from mostly repeat clients arrive on trucks. And they do their thing and ship answers back to them, with a smile.In this episode, Gary and Adrian chat through the Four CX Pillars: Team...

    30 min

  8. 8 OCT

    Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran

    Hey CX Nation,In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro.Vivek Bhaskaran is the founder and CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. His life motto is simple - “The two things that drive me every day are motorcycles and client success!” In 2008, his startup made Inc. Magazine's list of the fa...

    21 min
See All (239)

About

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

Information

  • Creator
    Adrian Brady-Cesana
  • Years Active
    2018 - 2024
  • Episodes
    239
  • Rating
    Clean
  • Copyright
    © 2024 CXChronicles Podcast
  • Show Website
    CXChronicles Podcast

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