21/02/2024

How Snowflake is modernising data foundations

In this episode, Manisha Tank sits down with Jon Robertson, President, APJ at Snowflake and Duncan Eadie, Cloud Infrastructure and Engineering Lead at Accenture, APAC and LATAM. Throughout this podcast series, we’ve explored how organisations have transformed their entire enterprise and industries, and seized opportunities by embracing new technologies and the power of data and AI. However, many are struggling to unlock the true value of their enterprise data, from using real-time data to tracing their data. Deriving the desired business value from data requires the data foundation to be modernised—enabling data to be broken out of legacy silos so it can be unified in the cloud and processed with analytical tools. In this conversation, we find out what the real value of data is really worth and why organisations need to break their data free. We also look at Snowflake and Accenture's partnership, and how they are helping enterprises build modern data platforms in order to accelerate their enterprise readiness for burgeoning technologies such as large language models and generative AI. We learn that there's no AI strategy without a data strategy, and there's no data strategy without a cloud strategy. We discover the importance of a cloud-based modern data platform that's secure, scalable, high-performing and elastic, how data is democratised this way, and how opportunities are created. Finally, we hear from both speakers on how enterprises can ensure that their data is poised to activate more advanced, generative AI. Hosted on Acast. See acast.com/privacy for more information.

25 min

12/12/2023

Reinventing Customer and Colleague Experiences with Generative AI

In this episode, Manisha Tank is joined by Dr Shantanu Bhattacharya, Chief Technologist for Data and Analytics at the NatWest Group, and Ujjwal Jyoti, Managing Director at Accenture Financial Services, India. We discover how digitalisation has transformed the banking industry, from simplifying products and services to building recommendation engines. We also hear from Dr Bhattacharya on building a customer database and coming up with a Next-best Action (NBA) strategy. Using key statistics extracted from Accenture's Global Banking Consumer Study, we find out why banks need to put back the human touch into banking in the next few years, and how ironically, the power of AI—as well as other new frontier technologies like the metaverse and NFTs—is going to help achieve this goal. Ujjwal also gives us the answer to a question we've all been asking ourselves: will new technologies like generative AI lead to a loss in job opportunities? Lastly, Dr Bhattacharya gives some advice on how companies can navigate their digital transformation journeys, particularly in crafting simplified customer and employee experiences. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

21 min

12/12/2023

Building a Sustainable and Productive World of Manufacturing

In this episode, Manisha Tank sits down with Vikram Handa, Managing Director of Epsilon Carbon, and Vinay Shenoy, Managing Director of Industry X, Accenture in India. We find out how a global leader in the carbon black and coal tar derivatives industry is adopting data and digital technology as they take on the formidable challenge of net zero transition while maintaining and improving productivity in a weak economic climate. Vikram shares how Epsilon Carbon's journey began, what wasn't working, and how an Accenture Innovation Hub workshop where he and his employees could see what other companies were doing and what they could learn was pivotal in adjusting their strategy. Vinay also talks about how Accenture worked alongside Epsilon Carbon to identify problems and co-create meaningful, step by step solutions. But having employee buy-in is key to making it all happen. With Vikram's commitment to the cause, Vinay discusses change management at an idea's inception from a bottom up perspective and why involving every single person in the organisation in the process was the most important ingredient. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

24 min

10/10/2023

Transforming the Future of Property and Real Estate

In this episode, Manisha Tank speaks to William Ruh, CEO of Lendlease Digital, and Amit Bansal, AI Execution and Data-led Transformation lead for Accenture Growth Markets. In a fascinating conversation, we find out why there is no better time for the property and real estate industry to be disrupted, and why digital transformation is the answer to the challenges that the industry is facing. We also learn about Podium, Lendlease's revolutionary end-to-end digital platform that will transform how the company designs, builds, and operates. And discover how data and AI are helping to make spaces personalised and more welcoming for people—from shopping malls to office buildings and residental properties. Ultimately, creating value for consumers also translates to value for businesses and stakeholders, and this is how the industry is slowly but surely shaping up to be a future-gazing and future-ready one. In addition, William shares with us Lendlease's sustainability culture that has been in place for over half a century ago, and sage advice he has for companies who are ready to begin their digital transition. Amit also speaks on how one can protect their data and privacy, even in this age of transformation, and why generative AI is the next most exciting frontier in pushing the boundaries of sustainable spaces. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

33 min

15/03/2023

Strengthening Reef Conservation Through Data and AI

In this episode, Manisha Tank speaks to Dr Manuel Gonzalez Rivero, Research Team Leader at the Australian Institute of Marine Science (AIMS), and Romain Groleau, Managing Director and ANZ Technology Sustainability Lead at Accenture. Together, we explore how to capitalise on sustainable technology to fast track and upscale coral reef monitoring, how various technologies—such as artificial intelligence (AI), cloud and analytics—will have a key role to play in reducing carbon emissions, and how Accenture’s sustainable technology initiatives are making a positive environmental impact in the Asia-Pacific region. We shine a light on how coral reefs—the rainforests of the sea—are ecologically diverse, structurally complex and critically endangered. Taking a deep dive into AIMS' work, we learn from Dr Rivero how the institute has been collaborating with Accenture, the Queensland University of Technology (QUT), coral reef scientists, conservation practitioners, technology experts and people from all around the world to improve reef conservation using a groundbreaking open access tool called ReefCloud. Romain also shares how the conservation community can scale the technology across other ecosystems, demonstrating the unlimited potential of technology, design and expert knowledge to transform how we solve the world’s greatest challenges. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

31 min

09/11/2022

Transforming the Retail Industry

In this episode, Manisha Tank is joined by Khun Atiporn Jaroensri, Executive Director of Technology at CP Lotus, and Senthil Ramani, Managing Director and Head of Applied Intelligence at Accenture. In a thriling discussion, we discuss how the retail industry is evolving and adapting in response to supply chain bottlenecks, changing consumer behaviour, and other new challenges driven by the disruption of covid-19. We explore how retailers are using data to adapt to the new industry landscape, how companies are managing large amounts of customer information, and how they are overcoming hurdles to becoming truly data-driven, thereby realising their digital transformation. We also delve into the ways in which retailers are achieving their goals sustainably. Senthil talks about how AI can lead to a more eco-conscious retail experience of greater efficiency and less wastage, and Khun Atiporn shares how she is integrating CP Lotus' green ambitions and building a data-led retail system. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

33 min

27/09/2022

Transforming the Insurance Industry

In this episode, Manisha Tank is joined by Ryan Kim, Chief Digital and Marketing Officer at FWD Insurance Group, and Jean-Claude El-Sabbagh, Managing Director and Financial Services Data-led Transformation Industry Leader at Accenture. Together, we discuss the forces driving the need for reinvention in the insurance industry, why the market is facing a critical turning point of growth, and how insurers can take advantage of these new revenue opportunities.We explore why data-led digital transformation is fast becoming a priority for global insurers, and how it is empowering organisations with a competitive edge and a resilient business strategy. Through Ryan's sharing of FWD's journey to becoming a digitally-adept, customer-driven firm, we explore how insurers can extract the best value from data and AI, and strategically combine both with cloud technology to innovate for the future and keep up with the evolving industry. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

40 min

27/07/2022

Transforming Customer Service

In this episode, Manisha Tank is joined by Boo Beng Khoo, Managing Director and Chief Technology Advisor for Customer Sales and Service at Accenture, Southeast Asia, and Mun Yee Chan, Director of Digital Services at Singapore's Central Provident Fund Board (CPFB), a savings and pension scheme, to talk about the changing demands of digital services, the necessary adaptability of employees to navigate new ways of working, and how technological advances are enabling next-generation customer experiences. Diving deep into the changing face of customer service, we discuss why old models miss out on large value creation opportunities and why service needs to be approached as a brand ethos, an opportunity to add value in a customer’s life, and a natural extension of a company’s expertise. Mun Yee further shares her journey of leading a digital transformation initiative at CPFB, employing tools like the shift to cloud, data analytics and artificial intelligence to personalise consumers' experiences. We also explore key topics like adopting a new human-centric focus to customer service, how technology allows for high-value engagement at a larger scale, composable technologies, and upcoming innovations to get excited about. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

31 min

06/07/2022

Transforming Human Resources

In this episode, Manisha Tank is joined by Gaston Carrion, Managing Director and APAC Talent and Organisation Lead at Accenture, and Michelle Du Plessis, Vice-President of Global Human Resources Operations at BHP, one of the world’s largest natural resources companies, to talk about the impact of the Great Resignation, the evolution of HR technology stacks, and the benefits of deploying cutting-edge technology to back the HR function. We discuss why organisations need to adopt new operating models, team structures, leadership, mindsets, behaviours, and ways of working to take advantage of digital transformation, and then reap those long-term rewards. Michelle shares the challenges of navigating an increasingly complex external post-pandemic environment, and how she led the charge in bringing together some 90 disparate HR systems into a single platform at BHP. We also explore key topics on the minds of C-suite leaders and employee experience managers, and the importance of a human- and customer-centric HR strategy. Visit Enterprise Transformation, a podcast series that explores how new technology is enabling enterprise transformation and reimagining organisations to seize future opportunities: https://impact.economist.com/projects/enterprise-transformation/ Hosted on Acast. See acast.com/privacy for more information.

29 min

09/06/2022

Transforming supply chains

In this episode, Manisha Tank is joined by Vivek Luthra, managing director and supply chain growth markets lead at Accenture, and Aadrin Azly, chief digital officer of Petronas, a Malaysian global energy company, to discuss how the supply chains sector responded to the pandemic, the current state of the industry, and look ahead to future challenges and opportunities. We discuss why supply chains are now at the forefront of CEOs’ minds, the evolution of “nodes”—and the difference this makes to companies and consumers alike, and how technology is transforming how, and how supply chains are no longer a chain, but a network. Aadrin deep dives into the complexity and volume of the data generated by offshore logistics and how and why the Malaysian energy giant is leveraging the network effect to revolutionise the industry. And we get into both the climate challenge crisis and solutions and the talent crunch and opportunity. Hosted on Acast. See acast.com/privacy for more information.

44 min

Enterprise Transformation

Episodes

How Snowflake is modernising data foundations

Reinventing Customer and Colleague Experiences with Generative AI

Building a Sustainable and Productive World of Manufacturing

Transforming the Future of Property and Real Estate

Strengthening Reef Conservation Through Data and AI

Transforming the Retail Industry

Transforming the Insurance Industry

Transforming Customer Service

Transforming Human Resources

Transforming supply chains

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