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Intercom's Director of Automated and Proactive Support Ruth O'Brien caught up with HubSpot’s Director of Customer Support for EMEA Noel O’Reilly to chat about how AI and automation are affecting customer service today and HubSpot’s AI strategy for support in the year to come.

Watch on YouTube: https://www.youtube.com/watch?v=0S-vS-QVuTU

Transcript: https://www.intercom.com/blog/videos/hubspot-noel-oreilly-ai-customer-support-strategy

We'd love to hear your thoughts on the podcast and what you'd like to hear more of on it. E-mail us: podcast@intercom.io

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Today we sit down to talk with the legendary Professor Leonard Berry to talk about his book 'On Great Service' and his framework for improving service quality. Professor Berry has written ten books in all, including: Discovering the Soul of Service; On Great Service; Marketing Services: Competing Through Quality; and Delivering Quality Service.

Watch this episode: https://www.youtube.com/watch?v=6sjF8PNTyPQ

Read a transcript: https://www.intercom.com/blog/videos/leonard-berry-customer-service-excellence

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Learn how AI is going to transform software, and how startups can identify the best AI opportunities to target vulnerable incumbents.

In this episode, Intercom’s VP of Product Design Emmet Connolly catches up with Elizabeth McGuane, UX Director at Shopify, to talk about her love of words, incorporating semantic concepts into the design process, and the importance of building a shared language.

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In this episode, our Senior Director of Machine Learning, Fergal Reid, joins Emmet Connolly, our VP of Product Design, to take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.




Watch on YouTube: https://www.youtube.com/watch?v=KYBQzO2u1Xs

Read a transcript: https://www.intercom.com/blog/videos/the-emergence-of-superintelligent-ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode we chat with AI guru Andrew Louder about selecting and implementing the right AI tools for your business.

Watch on YouTube: https://youtu.be/YSf2O0EEZBg

Transcript: https://www.intercom.com/blog/videos/unlocking-productivity-with-ai-andrew-louder

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.