Outside The Box

BizBox Inc.
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Outside the Box is the podcast for real estate agents who want to grow their business. Every episode provides actionable strategies that help you grow your repeat, referral, and sphere of influence business. Referrals don’t happen on accident—they happen on purpose, and we bring you insights from top agents and coaches who have mastered the art of relationship-based growth. Tune in for practical, proven tactics that will help you generate more business from the people who already know, like, and trust you!

Episodes

  1. Service Sells: Turning Clients Into Lifelong Fans | Nick Bailey

    6 DAYS AGO

    Service Sells: Turning Clients Into Lifelong Fans | Nick Bailey

    We sit down with Nick Bailey to unpack why repeat and referral businesses beat lead-chasing, how to shift from order taker to advisor, and where tech actually earns its keep. The through line is service that reduces stress and stays memorable long after closing. • career path across agent, franchise, portals, T360 • why money-making activities drive survival • moving from transactions to lifetime value • buyers need real advisors again • financing literacy and inspection strategy • tech vs toy and AI that saves time • brokerage leadership, culture and fit • practical service that anticipates needs • tracking ROI through lifetime value and referrals • 2026 outlook for agent count and sales • simple systems that prevent repeat client pain points Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    50 min
  2. Mastering The Fundamentals: How To Win in Modern Real Estate | Marci Press

    04/07/2025

    Mastering The Fundamentals: How To Win in Modern Real Estate | Marci Press

    Marci Press shares her journey from legal secretary to successful realtor, having sold over 1,000 homes in Central Ohio since 2004. She reveals how picking up the phone and maintaining genuine connections with clients creates lasting success in real estate. • Started real estate career as a single mom of three while working full-time as a legal secretary • Worked both jobs simultaneously for a year before taking the leap to full-time real estate • Emphasizes the importance of fundamental practices like phone calls alongside modern marketing • Maintains consistency in outreach through multiple channels including social media and traditional postcards • Strategically segments her database for targeted marketing efforts • Believes in over-delivering and doing what you say you'll do, better than competitors • Creates genuine connections beyond transactions, resulting in strong referral business • Currently leads a team of buyer's agents while also co-owning a brokerage of 43 agents Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    29 min
  3. 98% Referral Business: Become The Mayor of Your City | Amanda Furman

    20/06/2025

    98% Referral Business: Become The Mayor of Your City | Amanda Furman

    Amanda Furman shares how she transformed from a middle school teacher into a successful realtor building a referral-based business through authentic relationships and community involvement. Her teaching background provided unexpected advantages in real estate, helping her manage different personality types and emotional situations while developing a reputation as the "Fox Cities Homegirl." • Cultivating a 98% referral-based business through relationship building rather than traditional sales techniques • Writing five handwritten note cards weekly to past clients for non-business reasons  • Creating a weekly "Fox Cities Friday" video series highlighting local businesses, now approaching 260 episodes • Delivering pumpkins to over 600 past clients every October as a memorable annual touchpoint • Establishing a comprehensive follow-up system including multiple touchpoints for Google review requests • Focusing on being a "matchmaker" rather than a salesperson in real estate transactions • Identifying and addressing client pain points during the moving process with thoughtful solutions • Building and maintaining an organized database from day one to track and nurture client relationships Remember, referrals don't happen by accident. They happen on purpose. Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    45 min
  4. Lifelong Client Relationships: Guide to 85% Referral Business | Pamela Bull

    06/06/2025

    Lifelong Client Relationships: Guide to 85% Referral Business | Pamela Bull

    Pamela Bull from Tennessee River Realty shares how she built a thriving real estate business where 85% of transactions come from referrals by focusing on deep client relationships rather than chasing transactions. Her philosophy centers on helping families rather than focusing on dollar amounts, creating loyal clients who enthusiastically refer her services to friends and family. • Real estate was a longtime dream after working in her family's printing business and spending 27 years as a massage therapist • Stays in contact with ALL past clients, not just those from the current year • Sends monthly recipe cards which clients keep longer than educational materials • Delivers homemade chocolate chip cookies to clients at closing • Offers creative pop-by gifts like cookies in house-shaped boxes with personalized notes • Conducts an annual Thanksgiving pie giveaway, distributing 250 pies to clients and community members • Continues sending gifts to out-of-state clients who may refer local friends and family • Uses Google Forms to organize giveaway logistics including pie preferences and pickup times • Credits Ninja Selling philosophy for her relationship-focused approach • Believes the biggest mistake agents make is losing contact with past clients • Sets goals based on families served rather than financial targets • Attributes her success to divine guidance in bringing clients into her path "I've always said that my bottom dollar is not the same as most people's. Most people's bottom number is the dollar sign. Mine is how many families or individuals can I help per year." Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    24 min
  5. The Power of Client Events: From Pie Parties to Paper Shredding | Greg Anderson

    23/05/2025

    The Power of Client Events: From Pie Parties to Paper Shredding | Greg Anderson

    Greg Anderson, a seasoned realtor with Baird Warner, shares how his background in hospitality prepared him for real estate success and reveals strategies for building a thriving referral-based business. His commitment to exceeding expectations and maintaining meaningful client relationships has resulted in consistent business even during market fluctuations, proving that authentic service creates lasting client connections. • Transitioning from hospitality to real estate provided valuable skills like multitasking and maintaining composure during challenges • The mantra "exceed expectations" guides Greg's approach to client service and relationship building • Creative client appreciation events like Thanksgiving pie giveaways and document shredding services keep past clients engaged • Greg's office collaborates on client events, serving over 700 pies annually and creating memorable community experiences • New agents should focus on low-cost marketing methods like business cards and social media rather than expensive programs • Concentrate marketing efforts on your closest 250 connections rather than trying to reach everyone in your market • One thank-you note to a former neighbor resulted in approximately 15-20% of Greg's entire sphere of influence through referrals • Staying in touch through home anniversary cards and regular communication transforms clients into lifelong referral sources • Testimonial Tuesday social media posts remind past clients of Greg's continued real estate service Ready to build your sphere of influence? Start by exceeding expectations in everything you do, stay in regular contact with past clients, and focus on creating genuine relationships rather than just transactions. Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    52 min
  6. Secret Sauce: Consistency Beats Shiny Object Syndrome | Kelley Decowski

    09/05/2025

    Secret Sauce: Consistency Beats Shiny Object Syndrome | Kelley Decowski

    Kelly Decowski shares her journey from classroom teacher to successful real estate agent, revealing how starting on a team and implementing consistent referral systems led to over 400 homes sold and $200 million in transaction volume. • Left teaching career to have more flexibility for family life and school events • Learned valuable routines and habits from successful brokers like Roger Soderstrom and Janice Petaway • Uses Brian Buffini's referral system with handwritten notes, monthly calls, and pop-bys • Hired a transaction coordinator after hitting a plateau, which freed up time for income-producing activities • Focuses on nurturing existing network rather than chasing cold leads • Provides exceptional client experiences through staging, professional photography, and moving assistance • Receives surprising referrals from childhood connections and school acquaintances • Recommends The Millionaire Real Estate Agent as most impactful business book • Services Martin and St. Lucie counties on Florida's Treasure Coast The best success comes from embracing the network you already have rather than chasing new leads. Your ideal client isn't a demographic category—it's someone who already knows and trusts you. Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    42 min
  7. The Big Mouth Club: Building Referral Networks That Last | Tim Langhauser

    25/04/2025

    The Big Mouth Club: Building Referral Networks That Last | Tim Langhauser

    Tim Langhauser of Compass Home Group shares his journey from real estate admin to selling 170+ homes annually through his innovative "Big Mouth Club" referral strategy. With systematic client appreciation events and meticulous database management, Tim has created a self-sustaining referral machine that drives $65 million in sales volume. • Started in real estate as an admin handling accounting before moving to sales side after seven years • Created the "Big Mouth Club" to formalize client referral relationships and build community • Hosts 4-7 client appreciation events annually including Amtrak trips to NYC, golf tournaments, and Santa visits • Uses detailed VIP tracking forms to collect client data including birthdays, anniversaries, and preferences • Sends birthday brownies directly to clients' children to build multi-generational relationships • Combines client events with charity fundraisers to maximize impact and attendance • Segments database carefully to track client interests, sports teams, and personal preferences • Rewards referrals through quarterly drawings and custom appreciation gifts • Shows clients their "referral trees" to demonstrate the impact of their recommendations • Focuses on building fun, non-transactional relationships that naturally generate business Remember referrals don't happen by accident, they happen on purpose. Build systems that nurture relationships, track important details, and celebrate the clients who advocate for your business. Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    40 min
  8. Turn Your Local Coffee Shop Into A Lead Generating Machine | Chuck Honabach

    11/04/2025

    Turn Your Local Coffee Shop Into A Lead Generating Machine | Chuck Honabach

    Chuck Honabach shares how he built a thriving real estate business by focusing on relationships and investing in his sphere of influence. With over 400 homes sold and $150 million in sales since 2016, Chuck reveals how his entrepreneurial background helped him create systems that generate consistent referrals. • Transitioning from owning multiple businesses to adding real estate as another entrepreneurial venture • Using a strong CRM system to maintain consistent client touchpoints  • The importance of community involvement and visibility for generating referrals • Why agents must reinvest 10-20% of their commission into building their business • How Chuck's famous "Chucktini" cocktail demonstrates his commitment to community presence • Creating memorable client events like his Christmas party at the local baseball stadium • The philosophy that "once it becomes about your paycheck, you're out of business" • Why personalized closing gifts are more effective than generic baskets • Advice for new agents to join teams, leverage their sphere, attend training, and invest in marketing • The importance of being available beyond 9-5 and weekends in real estate Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    45 min
  9. What Every Top Agent Uses To Win? This Silver Bullet... | Bill Moomaw

    28/03/2025

    What Every Top Agent Uses To Win? This Silver Bullet... | Bill Moomaw

    Bill Moomaw shares how he built a $200 million real estate business by nurturing relationships and staying top of mind with his sphere of influence through consistent marketing and follow-up strategies. His background in restaurant management taught him valuable skills for handling high-stress situations and managing client expectations in real estate transactions. • For every properly marketed sphere of influence contact, expect approximately $500 in annual GCI • Your first deal is already in your phone – focus on nurturing existing relationships • Most agents quit marketing campaigns too early before seeing results • Send monthly mailers to keep your brand visible – "it's all annoying until it's relevant" • Always thank referral sources with a gift, even if the referral doesn't result in a transaction • Use the phrase "Will you do me a favor? If you hear of someone looking to buy or sell real estate, will you think of me?" • Gather "completed contacts" (name, phone, email, mailing address) for everyone in your database • Consider hiring a licensed assistant to handle tasks that don't represent your highest and best use of time • Schedule your vacations and time off first before filling in your work calendar • Referrals come when you exceed expectations, not just when you do the job you were hired to do Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    44 min
  10. Building a Billion-Dollar Real Estate Business Through Relationships | Lee Tessier

    14/03/2025

    Building a Billion-Dollar Real Estate Business Through Relationships | Lee Tessier

    Lee Tessier shares how he built a billion-dollar real estate business by focusing on relationships and leveraging his database to generate repeat and referral business. • Building a database and staying in consistent communication with past clients • Creating a "Top 50" list of referral sources to nurture with monthly communication • Focusing on phone calls as the most effective way to stay top of mind • Hosting client appreciation events including brewery gatherings and movie nights • Running a massive annual Thanksgiving pie event that attracts 700 people • Offering branded moving trucks for clients to use free of charge • Sponsoring catered housewarming parties to meet friends and family of clients • Taking a service-first approach rather than chasing commission checks • Building trust by focusing on clients' needs instead of your own financial gain Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    46 min
  11. $85,000 In GCI, All Thanks To.... Cinnamon Rolls | Rachelle Peters

    27/02/2025

    $85,000 In GCI, All Thanks To.... Cinnamon Rolls | Rachelle Peters

    This episode dives deep into the strategies of building lasting client relationships that drive referrals in the real estate business. Rachelle Peters shares her journey and techniques for staying connected with clients, providing actionable insights for agents looking to enhance their business. • Importance of nurturing client relationships  • Rachelle's unique marketing strategies  • Emotional connections lead to referrals  • A recap of common mistakes realtors make  • Success stories of personalized touches  • Tips for creating memorable client experiences Level Up Your Client Experience with BizBox 📦 Want to stand out and stay top of mind with your clients? BizBox makes it easy. Our branded moving boxes aren’t just practical – they’re a marketing tool that keeps your name in front of past clients, referral sources, and future deals. Order your first Branded BizBox pack today and see why top agents across the country LOVE them! 👉 https://www.bizboxinc.com/ Stay Connected on Instagram 📲 Follow BizBox Inc. for behind-the-scenes content, guest insights, and actionable tips to grow your real estate business! Plus, drop us a DM and let us know what topics you want to hear next. 🔗 https://www.instagram.com/bizboxinc/ Follow the Hosts 🎙 Want more insights and strategies to grow your real estate business? Connect with us and follow along for expert tips, industry trends, and more. Justin Armbruster – https://www.instagram.com/armbruster_jd/ Chad Armbruster – https://www.linkedin.com/in/chadaarmbruster/

    38 min
  • 11 Episodes

About

Outside the Box is the podcast for real estate agents who want to grow their business. Every episode provides actionable strategies that help you grow your repeat, referral, and sphere of influence business. Referrals don’t happen on accident—they happen on purpose, and we bring you insights from top agents and coaches who have mastered the art of relationship-based growth. Tune in for practical, proven tactics that will help you generate more business from the people who already know, like, and trust you!

Information

  • Creator
    BizBox Inc.
  • Years Active
    2025 - 2026
  • Episodes
    11
  • Rating
    Clean
  • Copyright
    © 2026 Outside The Box
  • Show Website
    Outside The Box
  • Provider