The Beat

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The Beat, powered by HLTH, is a weekly interview series dedicated to paving a better path forward for the future of health. Each week a variety of hosts bring you authentic conversations with prominent thought leaders. Through these interviews with people at the forefront of change in healthcare, we hope to spark new ideas and encourage new collaborations among listeners.

  1. 4 HR AGO

    Reinventing Blood Testing for Better Patient Experience with Web Golinkin, President at Babson Diagnostics

    What if the biggest barrier to better healthcare outcomes is… the blood draw itself? In this episode, Web Golinkin, President at Babson Diagnostics, discusses how his company is reinventing blood testing with a patient-friendly, fingertip-based system. He explains why traditional venipuncture drives anxiety and non-adherence, and how BetterWay improves both experience and outcomes. He also shares how automation and simplified workflows reduce operational burden and expand access points for care. Finally, he explores why patient experience is becoming the key competitive differentiator in ambulatory healthcare. Tune in to learn how rethinking a decades-old process could unlock better care, better business, and better patient engagement. About Web Golinkin: Web Golinkin has focused his career on making health information and care more accessible and affordable. He has done this as CEO of five companies over the past 35 years, including three he co-founded. These companies include the largest cable TV network devoted to health (America’s Health Network), one of the nation’s largest operators of retail-based clinics (RediClinic), a leading population health management company (Health Dialog), and one of the nation’s largest operators of urgent care clinics (FastMed). Web also co- founded the Convenient Care Association and served as its Chair for many years. He has been widely covered in the national media and has spoken at numerous healthcare conferences. Things You’ll Learn: Blood testing drives around 70% of medical decisions but has not fundamentally changed in decades. About one-third of patients skip testing due to discomfort or inconvenience. BetterWay uses a fingerstick method and requires 90% less blood. The system eliminates the need for a phlebotomist, enabling more flexible staffing. Automated sample preparation reduces errors and manual workload. The approach is backed by extensive validation, including IRB studies and peer-reviewed data. With an NPS of 79, compared to negative industry scores, it delivers a significantly better patient experience while supporting ambulatory growth, reducing leakage, and improving chronic disease management. Resources: Connect with and follow Web Golinkin on LinkedIn, visit his website, or reach out via email. Follow Babson Diagnostics on LinkedIn and explore their website. Learn more about BetterWay here.

    21 min

  2. 5 HR AGO

    Modernizing Healthcare Infrastructure with AI-Native Networking with Matt Roberts, Healthcare Business Lead at Hewlett Packard Enterprise

    The network is no longer just a hidden utility. It is becoming an intelligent engine for safer, smarter healthcare operations. In this episode, Matt Roberts, Healthcare Business Lead at Hewlett Packard Enterprise, discusses how AI-native networking is changing the role of infrastructure in healthcare. He explains why traditional networks have created operational blind spots, how self-driving network capabilities can improve user experience and security, and why modernizing infrastructure is no longer just about keeping systems running. Matt also shares how the Juniper acquisition expands HPE’s ability to support healthcare providers across data center networking, AI-ready environments, and built-in security, while also opening new possibilities for asset tracking, wayfinding, staff safety, and more proactive IT operations. Tune in to learn how smarter networking could help healthcare organizations modernize infrastructure without compromising care delivery. About Matt Roberts: Matt Roberts is a healthcare industry leader focused on helping provider, payer, and life sciences organizations modernize their networking infrastructure to support better user and operator experiences. His background spans healthcare IT, business development, sales strategy, and digital transformation, with a strong emphasis on making the network a more intelligent and proactive part of healthcare operations. Before his current role, Matt served in healthcare leadership positions at Juniper Networks, Brocade, and Cerner, where he helped shape go-to-market strategies, lead healthcare business development, support large-scale implementations, and build strategic partner ecosystems across the industry. His work has consistently centered on helping healthcare organizations reduce complexity while improving performance, security, and infrastructure readiness. Things You’ll Learn: AI-native networking can help remove blind spots and make the network more proactive, secure, and easier to operate.  The cost of inaction can be just as risky as the fear of disrupting care during modernization efforts.  Built-in security and policy-driven infrastructure are becoming essential as healthcare organizations prepare for more digital and AI-powered environments.  Modern networks can support far more than connectivity, including wayfinding, asset tracking, and staff safety use cases.  User experience is becoming a central metric for evaluating network performance and value.  Partner ecosystems remain critical for helping healthcare organizations navigate infrastructure and security transformation. Digital twins and virtual network assistants are likely to play a growing role in future IT operating models. Resources: Connect with and follow Matt Roberts on LinkedIn. Learn more about Hewlett Packard Enterprise.

    9 min
  3. How Infosys Helix Is Helping Payers Finally Go Digital Native

    19 HR AGO

    How Infosys Helix Is Helping Payers Finally Go Digital Native

    In this episode of the AI at Health series on The Beat Podcast, host Sandy Vance sits down with Vadiraj Guttal, VP and Business Head for Infosys Helix, for a thoughtful and candid conversation about why health plans are still stuck in batch processing, what it actually means to be cloud native versus just cloud hosted, and how a platform-centric approach is delivering two to three times the improvement that incremental fixes never could. With Helix now six-plus years in the making, Vadiraj brings a grounded, practitioner's perspective to one of the most complex transformation challenges in healthcare today. If you are a health plan executive trying to reduce administrative costs, modernize operations, and prepare for an AI-driven future, this episode is essential listening. In this episode, they talk about: Most health plans moved to the cloud without actually taking advantage of what the cloud can do Batch processing is still the norm in healthcare, and it is the root cause of most administrative delays Platform-centric thinking means cloud-native architecture, reusable data, event-driven workflows, and composability Provider credentialing that takes two to three months today could be reduced to one week with the right platform Helix targets a 40% reduction in IT operations costs and a 50 to 60% reduction in workflow fallouts True digital-native health plans do not exist yet, and that is exactly the gap Helix is built to close Tier two and tier three health plans without large digital transformation budgets are the ideal Helix candidates The next big challenge is using AI at scale in production while keeping outcomes deterministic, not probabilistic A Little About Vadiraj: Senior Health-tech and IT Consulting professional with 23+ years of experience in software development, project management, sales, and delivery of strategic consulting engagements, product and solution development for the payer segment of US healthcare. He partners with senior executives to address their business and technology needs through innovative solutions, resulting in IT efficiencies and business outcomes. As Business Head of Platforms at Infosys Healthcare, he is responsible for ideating and developing digital-native, AI- and cloud-run business applications. In this role, he also partners with other healthcare start-ups and academic institutions to industrialize their research and solve problems for large healthcare payers.

    23 min

  4. 1 DAY AGO

    Eliminating Workflow Friction with Agentic AI with Kshitij Jaggi, Co-Founder and CEO of RISA Labs

    Healthcare doesn’t have a technology problem; it has a workflow problem. In this episode, Kshitij Jaggi discusses why healthcare’s digital tools have failed to improve efficiency and how agentic AI can transform operations by completing work rather than creating more of it. He explains the critical difference between task automation and system-level orchestration, and why administrative bottlenecks, such as prior authorizations, delay care. He also explores how governance, traceability, and new oversight roles are essential for responsible AI adoption. Finally, he shares how throughput should define ROI and unlock better outcomes across the healthcare system. Tune in to learn how AI can eliminate friction, improve access to care, and reshape the future of healthcare operations.  About Kshitij Jaggi: Co-founder and CEO of RISA Labs, Kshitij (KJ) leads the company’s mission to accelerate oncology innovation through data-driven collaboration and transformative technology. Things You’ll Learn: Most healthcare software fails because it adds work for users instead of reducing it, making time the primary barrier to adoption. True transformation in healthcare requires system-level orchestration rather than isolated task automation. Embedding clinical intelligence into administrative workflows reduces errors, delays, and inefficiencies in care delivery. Administrative processes are the biggest source of friction in healthcare systems. Integrating agentic AI with EMR systems can significantly increase throughput in a labor-constrained healthcare environment. Long-term success depends on platform-based solutions, governance and oversight of AI, and measuring ROI through throughput, timeliness of care, and reduced treatment leakage while enabling more seamless care and faster innovation. Resources: Connect with and follow Kshitij Jaggi on LinkedIn. Follow RISA Labs on LinkedIn and visit their website.

    15 min

  5. 1 DAY AGO

    Shifting from Denial Management to Denial Prevention with Jason Considine, President of Experian Health

    Simplifying the complex world of healthcare reimbursement. In this episode, Jason Considine, President of Experian Health, discusses shifting the industry's focus from denial management to denial prevention by leveraging AI at the point of registration. He discusses the implementation of the Patient Access Curator, a tool that automates insurance discovery and validation to reduce human error and administrative costs. He also explains how Experian leverages rich data assets, such as employment data, to help providers navigate new regulatory requirements, such as the OBBA. This episode explores the mission of leveraging advanced technology to eliminate administrative waste, enabling resources to be redeployed into direct patient care. Tune in to start from the start with denial prevention.  About Jason Considine: Jason Considine is the President of Experian Health, having taken the helm in April 2025. He previously served as the Chief Commercial Officer for more than 3 years, leading sales, marketing, and business development. With nearly 20 years of experience in the healthcare industry, Jason is dedicated to using data analytics and software solutions to simplify administrative processes for hospitals and medical practices. Things You'll Learn:  How Experian Health aims to simplify healthcare by improving the efficiency of how providers are reimbursed by patients and payers. The industry shift from costly back-end denial management to proactive denial prevention by leveraging AI at the point of registration. How the Patient Access Curator tool automates insurance discovery and updates registration systems in seconds to reduce denials by over 30%. The importance of transparency in AI to build trust and unlock the "black box" of decision-making in highly regulated healthcare environments. How providers can prepare for the OBBA regulation by using employment data to automate Medicaid qualification decisions. Why the AI "arms race" between payers and providers makes adopting intelligent automation essential for an organization to thrive and survive. Resources:  Connect with and follow Jason Considine on LinkedIn. Follow Experian Health on LinkedIn and explore their website.

    21 min

  6. 2 DAYS AGO

    Building Trustworthy AI in Healthcare with Dr. Peter Bonis, Chief Medical Officer at Wolters Kluwer Health

    AI is advancing rapidly in healthcare, but speed without governance can create serious clinical, legal, and enterprise-level risks. In this episode, Peter Bonis, MD, Chief Medical Officer at Wolters Kluwer Health, explores how his team is developing reliable, evidence-based AI tools to support frontline clinicians without compromising trust or safety. He explains why clinicians are adopting AI faster than health systems can govern it, creating risks like the rise of “shadow AI.” Peter highlights the importance of transparency, human oversight, and trusted source material in ensuring safe clinical decision support. He also discusses how even experts can be influenced by faulty AI output and why governance models must evolve with frontline input to keep pace. Tune in and learn how healthcare leaders can approach AI governance more responsibly while still supporting innovation at the point of care. About Peter Bonis: Peter A.L. Bonis, MD, is Chief Medical Officer at Wolters Kluwer Health, where he serves on the executive leadership team and oversees content, informatics, and industry partnerships. He was also part of the founding group at UpToDate, which grew into one of the world’s leading evidence-based clinical knowledge resources.  Dr. Bonis is a physician entrepreneur and academic leader with more than 25 years of experience in healthcare. At Wolters Kluwer Health, he leads teams spanning physicians, pharmacists, engineers, informaticists, and business development professionals focused on clinical content, drug information, and patient engagement solutions. He is also an adjunct professor of medicine in the division of gastroenterology at Tufts University School of Medicine and previously served on the faculty at Yale University School of Medicine. His background also includes healthcare investing, advisory work with venture capital and private equity firms, more than 70 published research articles, and the co-founding of the UpToDate donations program in partnership with Ariadne Labs to expand access in low- and middle-income countries. He earned his AB from Harvard University and his MD from New York University.  Things You’ll Learn: AI in healthcare must be grounded in trusted evidence, transparency, and human oversight to be safe for clinical use.  Shadow AI is already creating enterprise-level risk as clinicians and staff adopt unvetted tools outside formal governance structures. Even experienced specialists may not reliably detect faulty AI-generated clinical information when it appears credible. Healthcare leaders need governance models that focus on safety, privacy, compliance, and real clinical value rather than hype. Effective AI governance must be iterative and shaped by input from frontline clinicians who understand how these tools affect care delivery. Resources: Connect with and follow Dr. Peter Bonis on LinkedIn! Follow Walters Kluwer Health on LinkedIn and visit their website.

    16 min

  7. 2 DAYS AGO

    Turning Price Transparency into Strategy with Dilpreet Sahota, CEO and Founder of Trek Health

    What if the biggest opportunity in healthcare reimbursement is finally having a clear view of what “fair” actually looks like? In this episode, Dilpreet Sahota, CEO and founder of Trek Health, discusses how his company is helping health systems and health plans turn price transparency data into a strategic tool for payer negotiations. He explains why publicly available reimbursement data is still difficult to use in practice, how AI can simplify both massive pricing datasets and highly complex payer contracts, and why providers need a clearer benchmarking strategy as reimbursement pressures continue to shift. He also shares his perspective on trust, validation, and explainability in AI, along with a future vision in which providers negotiate with greater clarity, and patients can better predict the true cost of care before receiving services. Tune in to learn how better reimbursement intelligence could reduce friction, strengthen negotiation strategy, and increase transparency for both providers and patients. About Dilpreet Sahota: Dilpreet Sahota is the CEO and founder of Trek Health, a company focused on building healthcare payment products that help organizations better understand reimbursement, contracts, and market benchmarks. Since founding Trek Health in 2022, he has worked to make price transparency data more usable for healthcare finance leaders and provider organizations navigating payer negotiations. Before launching Trek Health, Dilpreet held roles across healthcare growth, analytics, operations, and research, including work at Big Health, Health IQ, Massachusetts General Hospital, and Stanford University School of Medicine. He holds an M.Sc. from Stanford University and a B.A. from the University of California, Berkeley. Things You’ll Learn: Price transparency data is now public, but it is still difficult for providers and payers to access and use strategically.  AI can help sift through massive pricing datasets and extract key terms from payer contracts in seconds rather than hours.  Providers need plan-specific reimbursement strategies instead of treating all payer relationships the same way. Trust in AI depends on validation, sourcing, auditability, and the ability to trace outputs back to underlying truth. Lower-cost outpatient alternatives will likely play a major role in reducing total cost of care over the next decade. A more mature transparency ecosystem could help patients predict healthcare costs much more accurately before treatment. Resources: Connect with and follow Dilpreet Sahota on LinkedIn. Learn more about Trek Health on LinkedIn and visit the website here.

    11 min

  8. 3 DAYS AGO

    Bringing Clarity to Healthcare Payments with Ted Ferrin, SVP of Payments Innovation at Zelis

    Healthcare payments are often discussed as a transparency problem, but the deeper issue is structural fragmentation across contracts, claims, remittances, and workflows. In this episode, Ted Ferrin, Senior Vice President of Payments Innovation at Zelis, explains how the acquisition of Rivet is bringing provider-facing payment intelligence into Zelis’s broader infrastructure. He discusses why achieving financial clarity between payers and providers has been so difficult due to fragmented systems and legacy technology. Ted highlights that true transparency goes beyond simply displaying data and requires meaningful, actionable insights. He also shares how tools like Claims Insights and Zap Edge embed intelligence into payment workflows to reduce rework, improve visibility, and create a smoother experience for providers, payers, and patients. Tune in and learn how better payment intelligence could help turn transparency from a buzzword into real operational trust.  About Ted Ferrin: Ted Ferrin is Senior Vice President of Payments Innovation at Zelis, where he focuses on building solutions that improve healthcare payments and strengthen financial clarity for providers. He joined Zelis through its acquisition of Rivet, the company he founded and led as CEO for more than eight years. Before Rivet, Ted held leadership and sales roles at Canopy, Instructure, and Qualtrics. His work has centered on building organizations, products, and customer-focused growth strategies, with a particular passion for making healthcare more efficient and easier to use for providers. He studied psychology and business management at Brigham Young University.  Things You’ll Learn: Healthcare payment transparency breaks down when contracts, claims, remittances, and analytics all live in disconnected systems. True transparency requires clean, normalized data delivered in real time within workflows, not just static reporting. Providers still face a major administrative burden because the old payment infrastructure often forces manual reconciliation and rework. Shared financial clarity can improve trust by reducing disputes, errors, delays, and unnecessary administrative effort for both providers and payers. Embedding payment intelligence at the point of transaction can help organizations move from passive visibility to more actionable decision-making.  Resources: Connect with and follow Ted Ferrin on LinkedIn. Follow Zelis on LinkedIn and visit their website.

    16 min
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About

The Beat, powered by HLTH, is a weekly interview series dedicated to paving a better path forward for the future of health. Each week a variety of hosts bring you authentic conversations with prominent thought leaders. Through these interviews with people at the forefront of change in healthcare, we hope to spark new ideas and encourage new collaborations among listeners.

Information

  • Creator
    HLTH
  • Years Active
    2020 - 2026
  • Episodes
    432
  • Rating
    Clean
  • Copyright
    © 2020 The Beat
  • Show Website
    The Beat

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