Radically Personal

Gladly

Radically Personal is a podcast for CX leaders who refuse to compromise. Hosted by Gladly founder Joseph Ansanelli, each episode explores how the world's most customer-centric brands are using AI to deliver both radically efficient operations and personal experiences. From scaling small teams or expanding enterprise-level efforts, we dive into the strategies, tools, and leadership philosophies shaping the future of CX.

  1. 31 במרץ

    How Ulta turned 45 million loyalty members into an AI advantage

    Adam Seed has spent over three decades in customer experience, including 13 years at Nordstrom and now eight years leading guest services at Ulta Beauty through explosive growth, a pandemic, and growing international expansion. In this episode, Adam shares how Ulta treats AI like a new team member, why he wishes he had moved faster on AI adoption, and how 45 million loyalty members create the data foundation that makes personalization actually work. He also reveals he started his career at 17, selling beauty products on the phone, setting up a foundation for becoming a CX powerhouse.

    ‏36 דק׳

  2. 30.10.2025

    Scaling sustainability and service with AI at PACT

    When Lauren Inman-Semerau joined Pact, she found an 11-person team managing 13,000 monthly conversations with disconnected systems. Her solution? Refusing to compromise. In this episode, Lauren reveals how she's preparing PACT to grow in 2026 through strategic AI, tips on getting team buy-ins, unified data, and what she calls gritty innovation.

    ‏40 דק׳

  3. 10.01.2024

    Unleashing AI to Scale Happiness and Loyalty at BARK

    On this special episode of Radically Personal, we sit down with not one but two amazing guests, Nari Sitaraman and Hernan Giraldo of BARK. Together we dig into how BARK’s mission to make all dogs happy starts with the people who love them, and how a strong partnership between IT and customer service ensures no dog — or dog parent — is left behind.

    ‏39 דק׳

  4. 14.11.2023

    Zenni Optical’s 20/20 Vision for Exceptional Customer Service

    On this episode of Radically Personal, we hear from Brian Kershon, Director of Global Customer Service at Zenni Optical. He discusses the work he and his team are doing that has landed the company a place on Newsweek’s list of top customer service companies five years in a row.

    ‏34 דק׳

  5. 01.07.2022

    Stellar Service and Resiliency Guide Farmgirl Flowers

    In this Gladly podcast episode, hear from Founder & CEO of Farmgirl Flowers, Christina Stembel, on the brands’ success in powering customer acquisition through customer service, on how prioritizing loyalty is the future of commerce, and more.

    ‏35 דק׳

  6. 24.05.2022

    How KURU Footwear Provides World-Class Anticipatory Experiences

    During this episode, President & Integrator of KURU Footwear, Sean McGinnis and I talk about how they provide world-class anticipatory experiences for their customers, what it means to serve with empathy and so much more.

    ‏40 דק׳

  7. 01.04.2022

    How Breeze Airways Merges Technology with Kindness to Transform the Airline Industry

    With the slogan "Seriously Nice", Breeze Airways is reimagining customer service for brands and businesses to be the best part of a customer’s day. So, what does it look like to be Seriously Nice? In this episode, Vice President of Guest Experiences, Danny Cox shares what it means to be Seriously Nice, how they raise the bar for guest experiences, and why they decided to omit voice as a primary channel for customer service.

    ‏31 דק׳

  8. 22.02.2022

    How Ulta Beauty’s Guest-Centered Approach Transforms the Beauty Industry

    Ulta Beauty has redefined beauty shopping for nearly three decades with the promise, "all things beauty, all in one place."    On this episode of Radically Personal, I speak with my friend Adam Seede, Director of Guest Services at Ulta Beauty. Adam reveals the visionary grit of this retail powerhouse. Hear how Ulta Beauty weathers retail closures during the pandemic, turn guest services into a revenue driver, and continue to remain customer-focused during an accelerated shift to digital.

    ‏25 דק׳
הצגת הכול (20)

טריילר

אודות

Radically Personal is a podcast for CX leaders who refuse to compromise. Hosted by Gladly founder Joseph Ansanelli, each episode explores how the world's most customer-centric brands are using AI to deliver both radically efficient operations and personal experiences. From scaling small teams or expanding enterprise-level efforts, we dive into the strategies, tools, and leadership philosophies shaping the future of CX.

מידע

  • יוצרים
    Gladly
  • שנות פעילות
    2020 - 2026
  • פרקים
    20
  • סיווג
    תוכן הולם
  • זכויות יוצרים
    © 343682
  • אתר התכנית
    Radically Personal