Cognitive Moats

Himanshu
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A weekly podcast hosted by Himanshu Warudkar — unpacking academic research on AI, organisational strategy, and business models for technology leaders and practitioners. Every week, Himanshu picks one research paper and turns it into an engaging conversation — making dense academic scholarship accessible and actionable for practitioners. Available on Spotify.

Episodes

  1. 1 DAY AGO

    Understanding Technological Change Through Organizational Routines

    Often described as the "grammar of action," organizational routines are the repeated, recognizable patterns of behavior that drive your daily operations. While adopting AI represents a massive macro-level strategic shift, the true transformation actually happens at the micro-level of these daily routines. Integrating tools like Large Language Models isn't merely about automating tasks; it fundamentally alters the division of labor and creates new dynamics for human-machine collaboration. For example, AI-assisted coding tools are currently transforming traditional software development routines into a collaborative "teammate" pairing between human engineers and AI. However, forcing new technology into old routines often triggers "cognitive inertia"—deeply ingrained assumptions and a resistance to letting go of legacy thinking. To successfully drive AI adoption, leaders must look beyond the technology. By aligning AI with existing work practices and actively empowering employees to co-create new digital routines, organizations can overcome resistance and build a culture of continuous adaptation. Don't just upgrade your technology—upgrade your organizational routines.

    17 min

  2. 6 DAYS AGO

    Engaged to a Robot? The Role of AI in Service

    This scholarly article explores a strategic framework for integrating artificial intelligence into the service sector to improve customer engagement. The authors categorise technology into three progressive levels: mechanical, thinking, and feeling AI, each offering distinct advantages like standardisation, personalisation, and relationalisation. As machines become more sophisticated, they begin to replace or augment human labor depending on whether the task is routine, analytical, or emotional. The text suggests that while AI currently excels at efficiency and data analysis, human intelligence remains vital for empathetic interactions. Ultimately, service providers are encouraged to align these different forms of intelligence with their specific business strategies and process stages

    23 min
  • 2 Episodes

About

A weekly podcast hosted by Himanshu Warudkar — unpacking academic research on AI, organisational strategy, and business models for technology leaders and practitioners. Every week, Himanshu picks one research paper and turns it into an engaging conversation — making dense academic scholarship accessible and actionable for practitioners. Available on Spotify.

Information

  • Creator
    Himanshu
  • Years Active
    2k
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © Himanshu
  • Show Website
    Cognitive Moats