eCW Podcast

eClinicalWorks

Introducing an interactive initiative designed to provide the opportunity to explore and identify, both the most pressing healthcare topics today and the unique usage of our products by customers.

  1. 11 FEB

    Improving Care with CCM, TCM and RPM Programs

    Discover how First Care Medical Clinic is enhancing patient care by integrating the Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Transition Care Management (TCM) modules. At a practice managing over 2,000 patients, First Care Medical Clinic's approach has led to improvements in patient outcomes and reduced hospital admissions. With 13 specialized nurses assigned to support patients through personalized care, the practice has achieved one of the lowest rates of hospitalizations related to chronic conditions like heart failure, kidney failure, and stroke in North Carolina.   By making Value-Based Care management a standard part of care, providers ensure patients receive consistent support, improving compliance and satisfaction. Automated tools within eClinicalWorks® help identify eligible patients and streamline workflows, allowing providers to focus on patient needs rather than administrative tasks. The practice also leverages AI-powered documentation to enhance accuracy and efficiency.   What this really means is fewer emergency visits, better chronic condition control, and higher rates of annual wellness visits and care gap closures. The results have earned recognition from their accountable care organization for lowering healthcare costs and promoting long-term patient wellness. Learn how combining the CCM, RPM, and TCM modules can create a powerful, patient-centered system that supports healthier lives and smarter care delivery.

    14 min
  2. 11 FEB

    Innovating Healthcare with Sunoh.ai

    Discover how Sunoh.ai turned long clinic days into normal workweeks, cut scribe spending by 90 percent, and strengthened patient follow-through at MSA Dallas. Recorded live at the 2025 eClinicalWorksÒ and healowÒ National Conference in Orlando, host Dhruv Bhasin sat down with Chad Erickson of MSA Dallas as he shared practical wins from ambient listening in the exam room.   Here's the story: One seasoned provider replaced a full-time human scribe with Sunoh.ai and saw immediate savings of nearly 90 percent. With updates arriving roughly every seven weeks, the system kept getting better at mirroring providers' note style and capturing the right details. Another provider who had been grinding through 12-hour days and arriving early for paperwork shifted to a true 40-hour week. The results? More evenings at home, less after-hours documentation, and a happier team. What this really means is better care. With hands and eyes off the keyboard, providers build trust in that first minute that matters so much. Patients feel heard and follow instructions more consistently, and outcomes improve. For skeptics, Chad's take is straightforward. AI is not taking your job. Clinicians who learn to use it will simply work faster and smarter.   If you run a clinic using eClinicalWorks or are a provider struggling with symptoms of burnout, this episode walks through real numbers, workflow changes that stick, and how ambient documentation with Sunoh.ai frees providers to focus on patients instead of paperwork.

    8 min
  3. 06/06/2025

    eCW Podcast: BH Module Enhances Mental Health Services

    Discover how Mental Health Cooperative (MHC) in Nashville transformed their behavioral health care delivery with the eClinicalWorks 24-hour care module. In this episode, we welcome Megan Isham, Senior Clinical Systems Manager at MHC, who shares their transformative journey and the impact of this tool on their operations. With the growing recognition of behavioral and mental health, it's crucial to understand that delivering mental healthcare involves a broad spectrum of services. From outpatient therapy and counselling to crisis management, detox, and residential programs, each service comes with unique requirements. This podcast dives into how MHC has leveraged these capabilities to enhance their service delivery and improve health outcomes. Megan details how the Behavioral Health (BH) module has streamlined workflows, integrated care episodes, and customized protocols to meet the specific needs of their diverse patient population. She explains how the system's web-based nature allows their field staff to access vital tools in real time, significantly increasing efficiency and care quality. Key highlights include the seamless integration with Pyxis™ for medication management, customizable Progress Notes, and specialized order sets that cater to both inpatient and outpatient needs. Megan also discusses the innovative approaches to patient safety and the efficient management of complex cases through electronic safety plans and real-time census tracking. This episode is packed with valuable insights into how MHC's adoption of the BH module has been a game changer, delivering comprehensive services that truly made a difference.

    13 min

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Introducing an interactive initiative designed to provide the opportunity to explore and identify, both the most pressing healthcare topics today and the unique usage of our products by customers.