Fixed Ops Focus

Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.

  1. 11 മണിക്കൂർ മുമ്പ്

    Episode 63 - The Breakeven Mistake Costing Dealerships Millions

    Breakeven. It sounds simple — until you actually run the numbers. In Episode 63 of Fixed Ops Focus, Steve Shaw and Dave Rogers dig into breakeven analysis and why it's the true starting line for evaluating your fixed operations department.

    29 മി.

  2. 2 ദിവസം മുമ്പ്

    Episode 62 - The Repair Order Trick Every Top Advisor Uses Pt 2

    In Episode 62 of Fixed Ops Focus, Dave Rogers and I break down what happens when you add additional items to the repair order before the customer ever arrives. A few extra dollars per RO feels small in the moment. Multiply it across every RO, every advisor, every month, for a full year — and it becomes one of the most powerful growth levers in your entire service department.

    32 മി.

  3. ജൂലൈ 2

    Episode 61 - The Repair Order Trick Every Top Advisor Uses

    Steve Shaw and Dave Rogers have a spirited conversation about repair order marketing — and one idea that always gets people talking: what if you preloaded the OP codes right onto the repair order, so the service advisor has to present them every single time? This is Part 1 of a two-part series on what we call the Repair Order Preload.

    33 മി.

  4. ജൂൺ 30

    Episode 60 - Your New Hire Is Already Failing... Here's Why

    You’re hired… now what? In Episode 60 of Fixed Ops Focus, Dave Rogers and Steve Shaw dig into the part of the dealership nobody seems to get right: what actually happens after the offer letter. As always, this one takes a lot of twists and turns.

    34 മി.

  5. ജൂൺ 29

    Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools

    Today we’ve got a powerhouse panel. We sit down with Jamie Rellis — co-founder of Dealer Focus and CEO of ME Technologies & Consulting — and David Securia, Service Director at Benzel-Busch Motor Car, NADA Academy graduate and NADA Show speaker, to talk about the one thing every dealer wants more of: GROWTH. This is the full conversation on how you actually grow a fixed operations business — not theory, real moves. We get into technician development, OEM training, investing in your people, NADA training, service advisor training, mobile service opportunities, and everything in between. If you want to know what the top dealers are doing to grow right now, this is the episode.

  6. ജൂൺ 25

    Episode 58 - Your Employees Aren't Failing. Your Coaching Is

    Some people coach. Some people train. But almost nobody in our business has a real, structured coaching and mentoring program — and in Episode 58 of Fixed Ops Focus, Steve Shaw and Dave Rogers dig into why that’s one of the biggest missed opportunities in the dealership today.

    35 മി.

  7. ജൂൺ 22

    Episode 51 - The BIGGEST Firing Stories You'll EVER Hear

    Steve Shaw and Dave Rogers crack open one of the most honest — and weirdly hilarious — topics in this business: getting fired. It starts with a friend of Steve’s who just got let go. That one story sends Dave and Steve straight into the Wayback Machine, where they relive the times THEY got fired from the dealership, what those moments taught them, and how they came back stronger. Then they flip the script to the other side of the desk — the associates they’ve had to let go — and the part nobody likes to talk about: what happens to the whole organization when a manager gets fired. It’s raw, it’s funny, and it’s loaded with leadership lessons every dealer, GM, and fixed ops leader needs to hear. Because how you handle a firing — on either side of it — says everything about your culture.

    32 മി.

  8. ജൂൺ 20

    Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix

    It seems like everybody and their cousin is selling service contracts — on TV, on YouTube, on TikTok, you name it. These days even the customer can go buy their own. So how is a dealer supposed to handle the flood? Do you charge extra? Add a processing fee? Hire a dedicated extended-warranty expert just to keep up with all the paperwork? This is the discussion no one is having right now — and it’s costing service departments time, money, and CSI.

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പരിചയം

Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.

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    Steve Shaw & Dave Rogers
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    © Copyright 2026 Fixed Ops Focus
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    Fixed Ops Focus

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