Fraud Forward

Hailey Windham
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Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt. Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates. This is where banking comes together to challenge assumptions, pressure-test controls, and move fraud forward.

  1. 3 days ago

    How to Build a Fraud Program: Fraud at the Foundation

    What’s up fraud fighters, and welcome back to Fraud Forward! Today I’m sitting in the guest chair. If you caught the episode of The Saturday Fraud Strategist that dropped alongside this one, you already know Chen Zamir and I decided to swap roles. He came on Fraud Forward to interview me, and I went on his show to interview him. We are heading to Money 20/20 in Vegas together and thought this would be a fun way to kick it off. I spend a lot of time asking questions. Sitting on the other side of the mic is a different experience, and Chen does not ask easy questions. This conversation went places I did not fully expect. We ended in a discussion about how to build a fraud program that works, and more importantly, what gets in the way. If you have ever walked into an organization that has been fighting fraud for a year, spent money on vendors and headcount, and still were at the same place you started, this episode is for you. The answer is a lot deeper than adding another tool. What you will hear in this episode:How to build a fraud program assessment when you walk into an organization that has been struggling and nobody can tell you whyWhy fraud and risk management starts with people, process, technology, and data in that order, and why most organizations start with technology and create more problemsThe fraud capacity planning model I built as a practitioner to prove headcount needs to executives, including the three-minute-per-alert calculation and how to build a 40-hour week model that accounts for everything your team actually doesWhy fraud team structure matters before you can optimize anything, and how to answer the centralized versus decentralized question before you start hiring or buyingThe fraud risk assessment framework I consider the most important tool in a fraud leader's program, including the difference between inherent risk vs residual risk fraud and why a lack of losses does not mean a lack of riskWhy fraud technology layering done wrong looks like stacking medications that interact badly with each other, and what fraud technology gap analysis actually looks like before a vendor demoHow authorized push payment fraud breaks the fraud stack that was built around a single question, is this actually our customer, and why scam detection behavioral signals require a completely different approachThe scam intervention banking framework I used as a practitioner, including targeted friction, cooling off periods, and the phrase I call my mic drop momentHow I approach fraud executive communication and fraud program advocacy when leadership sees losses on a dashboard and misses the fifteen million the team preventedThe fraud dashboard reporting model I want to see: attempted fraud, prevented fraud, actual loss, normalized against transaction volume or deposits, not just gross fraud lossesWhy human in the loop fraud AI is not scalable and what human on the loop means for fraud team skill development right nowWhere fraud program maturity actually stands based on the benchmarking work I have been doing, and why fraud teams are doing better than we give ourselves credit for You should listen to this episode if you:Are building or rebuilding a fraud program and want to hear how I actually approach it from the ground up, not a framework from a textbook but the real process I used as a practitionerHave ever had to justify headcount, technology, or budget to a leadership team that does not fully understand what fraud prevention actually involves and want a model that makes the case with dataWork at a bank or credit union and are feeling the pressure of the shift from unauthorized fraud to authorized push payment fraud and scams and are not sure how to adapt your fraud stackWant the fraud capacity planning model I built manually as a practitioner, the three-minute-per-alert calculation and the 40-hour week breakdown that finally got leadership to listenAre trying to figure out where AI fits in your fraud program without losing the investigators you have spent years developingLead a fraud team and want to know where fraud program maturity actually stands based on the benchmarking work I have been doing across financial institutionsHave ever walked into a room of blank stares when you asked your team what is actually driving fraud losses and needed a better starting point for that conversation

    How to Build a Fraud Program: Fraud at the Foundation

  2. 23 Sept

    IAFCI, part 3: Bust Out Fraud and What’s Trending

    What’s up fraud fighters, and welcome back to Fraud Forward! I am bringing you more from here at IAFCI in Nashville. I've caught up with fraud fighters, bank executives, and law enforcement leaders for a rapid-fire soundcheck on where fraud is headed. I've been asking everyone I sit down with the same question. If you had one word to describe fraud in 2026, what would it be? The answers ranged from trending and explosive, to complex, and evolving. Sometimes fraud couldn't be contained by only one word. Honestly, they all fit. There were so many great conversations this week. They didn't fit into one episode. They barely fit into two. So this episode is a rapid series of conversations covering everything from bust out fraud to elder fraud prevention, dealership schemes, and where IAFCI itself is headed under new leadership. Every one of these conversations left me with something I want to bring straight back to you. These conversations are not just about what we are facing. But also how we can overcome the rising challenges in our community, the tools, the collaboration, and the partnerships between law enforcement and banking that are only getting stronger. Let's get into it. What you'll hear in this episode:Why bust out fraud is being called a real hot topic right now. How these rings are migrating away from California and Florida as enforcement catches up.How auto lending fraud, first party fraud, and income misrepresentation are showing up together. Why leaning on consortium data and application data fraud signals is more important than relying on credit reports alone.How dealerships that barely exist are financing cars that were never actually delivered.Why business email compromise is still a top concern on the commercial banking side, and the stop call and confirm habit that stops it cold.Building a fraud prevention platform started with understanding the problem firsthand by moving into senior living communities. A fresh way to think about scam education as a behavior change problem, not just an awareness problem.Why check fraud trends remain a serious concern for community bank fraud programs, even as fraudsters increasingly bring AI targeted fraud attacks to smaller institutions.How law enforcement bank collaboration through IAFCI industry working groups is turning strangers into the people you call when a case needs to move fast.What's ahead for IAFCI itself, including new fraud policy and regulation partnerships and a membership goal of 10,000 by the end of the current term. You should listen to this episode if you:Work in auto lending, dealership finance, or first party fraud detection and want real, current examples of bust out fraud.Are on the commercial banking side and want a reminder of how effective stop call and confirm still is against business email compromise.Care about elder fraud prevention and want to hear how one approach was built from direct, in-person research.Lead fraud or risk at a community bank and want perspective on check fraud trends and AI targeted fraud attacks hitting smaller institutions.Believe law enforcement bank collaboration is underrated and want real examples of what that actually looks like in practice.Want a fast-moving, one-word-answer kind of episode that still leaves you with real, usable takeaways.

    IAFCI, part 3: Bust Out Fraud and What’s Trending

  3. 16 Sept

    IAFCI, part 2: Fraud Fighter Sound Check on B2B Fraud

    What’s up fraud fighters, and welcome back to Fraud Forward! This episode is another one that is unplugged, on the road, and recorded live at IAFCI International in Nashville. I am spending more time talking with the people who fight fraud from every angle. This time we talked about consumer fraud, identity theft, romance scams, account takeover on someone’s personal banking app, and the stuff that leads to the nightly news. But businesses get defrauded too, and when they do, it doesn’t just hit a balance sheet. It hits jobs, it hits communities, yet it barely hits the headlines. These conversations will hit on a lot, and we will cover one topic that maybe doesn’t get nearly the attention it deserves. B2B fraud. From business identity verification, synthetic business entities, the regulatory gaps opening up around beneficial ownership, and where AI is genuinely helping instead of just adding to the noise. Sit down, and let’s get into it with the fraud fighters sounding off on B2B fraud, synthetic entities, and everything AI is changing about the fight ahead. What you'll hear in this episode:Why B2B fraud gets a fraction of the attention consumer fraud does, even though the downstream impact on employees and communities can be just as severe.How synthetic business entities and beneficial ownership fraud are becoming easier to pull off, and why recent FinCEN ownership rule changes are widening that gap.A real example of business email compromise reaching its highest recorded volume in FinCEN's history, and how compromised business inbox markets let criminals study a company's own email patterns before striking.What abandoned identity fraud actually means, criminals exploiting the identities of babies, deceased individuals, and people who simply don't monitor their own credit.Why traditional banking fraud vulnerabilities, like slow-moving cross-border wire fraud, are getting overlooked while everyone's attention shifts to AI and crypto.A practical framework for proactive fraud detection, including fraud detection beyond login and why the real fight starts before someone ever reaches your app.How layered fraud detection stacks and agentic AI fraud tools are being used to catch AI-scaled attacks, including one financial institution that saw 250,000 fraudulent account signups in a matter of days.Why IAFCI conference collaboration, a shared conversation, a follow-up call, a number saved after one good conversation, is still one of the most effective fraud-fighting tools out there. You should listen to this episode if you:Work in business banking, commercial lending, or B2B fraud detection and want to hear this category taken seriously.Are responsible for business identity verification and want to understand how beneficial ownership fraud is shifting under new FinCEN rules.Have been affected by business email compromise or want to understand how compromised business inbox markets actually operate.Are building or evaluating layered fraud detection stacks and want real examples of agentic AI fraud tools in production.Believe fraud detection beyond login matters as much as anything happening inside your app.Want a genuine feel for why IAFCI conference collaboration keeps coming up as fraud fighters' biggest advantage.

    IAFCI, part 2: Fraud Fighter Sound Check on B2B Fraud

  4. 9 Sept

    IAFCI Nashville: Unplugging Fraud, One Connection at a Time

    What’s up fraud fighters, and welcome back to Fraud Forward! This episode is recorded live and unplugged on the conference floor at IAFCI International in Nashville. I couldn’t fit everything I loved into one tidy gathering. Instead I’m bringing you the open floor conversations that, for me, are helping to unravel fraud and are weaving together fraud fighters. The headliner here is Michael Perez, the first ever fraudster turned fraud fighter to appear on Fraud Forward. What happened in his story is what you’ll want to hear the most. Federal agents recognized he was more valuable teaching fraud prevention than sitting on the sidelines. Beyond Michael’s story is a walk around the conference floor with a retired FBI cyber crime agent turned author, a Postal Inspector on leveraging relationships, an NYPD detective on dismantling large scale fraud schemes tied to money laundering, and two South Carolina Department of Corrections investigators on the sophisticated financial crime investigations happening behind bars. What you’ll hear in this episode:Michael Perez's full story on how his card skimming operation worked, what led to his arrest, and how he's since built tools that help detect the exact fraud he used to commit.A retired FBI cyber crime agent's take on why nearly 90% of the financial fraud he investigated could have been prevented, and the cybersecurity training mindset he now teaches.How a Postal Inspector's small agency structure makes relationship-building and fraud conference collaboration a survival skill, not a nice-to-have.An NYPD detective's approach to dismantling large scale fraud schemes and money laundering investigation targets, plus a real elder fraud wellness check made possible entirely through IAFCI chapter connections.What South Carolina prison investigators are finding through prison financial crime investigations on contraband cell phones, including AI enabled fraud like deepfake documents and videos, plus peer-to-peer payment fraud tied to inmate financial fraud.Why IAFCI's law enforcement and bank collaboration model, letting each side sit in on the other's sessions, is something conference attendees keep pointing to as a genuine differentiator.The recurring themes across nearly every conversation of transnational fraud schemes operating at scale, and why the fraud fighter community, not any single tool or team, is still fraud fighters' biggest advantage. You should listen to this episode if you:Are a fraud, risk, or financial crimes professional who wants a real, one-the ground feel for what IAFCI conversations actually sound like.Are someone curious what a fraudster turned fraud fighter can teach the industry that a traditional investigator can’t.Are on a fraud team or a law enforcement investigator and looking for practical examples of bank enforcement and bank collaboration paying off.Are working adjacent to card skimming, prison financial crime investigations, or elder fraud and want real case examples.Are a fraud fighter, have felt isolated in your role, and want a reminder that the fraud fighting community changes what’s possible.

    IAFCI Nashville: Unplugging Fraud, One Connection at a Time

  5. 2 Sept

    Fireside chat: AI-driven fraud attacks

    What’s up fraud fighters, and welcome back to Fraud Forward! This one is recorded live at SardineCon as a fireside chat. You’re getting the real, unscripted version of a conversation I had with Andrew Austin from Sardine and Arjun Ramakrishnan from GoDaddy. This one involves no rehearsed talking points. Just a conversation in front of a room full of people who live this work every day. Arjun brought the merchant and payments side. Andrew brought the fraud technology side. We sat down to talk about AI driven fraud, and how cheap and fast this has all become. AI is not introducing a new species of fraud. It’s the same things we have always fought. Everything from bust-out schemes, card testing, synthetic identities, to fake businesses. What’s changed is the speed, the scale, and the cost. That’s what we spend the next forty-five minutes unpacking. What you’ll hear:How AI-generated fraudulent websites and website cloning fraud have erased one of the oldest fraud indicators fraud teams relied on. We can no longer just rely on whether a business’s website looks legitimate.How bust-out fraud has scaled from two or three manually cultivated accounts to AI agents fraud rings running 30 or 40 synthetic accounts simultaneously.Why card testing attacks no longer follow predictable dollar amounts or velocity patterns, and what that means for payment fraud velocity patterns detection.The real tension fraud teams face balancing KYB friction vs fraud, and why adding more friction can push legitimate customers to a competitor.Why consortium data fraud detection and network-level fraud analysis matter more than ever when a single fraud ring can span dozens of seemingly unrelated accounts.How cost asymmetry in fraud is reshaping the entire fight, where attackers iterate for cents while defenders spend real dollars to respond.Why traditional fraud loss forecasting models are becoming unreliable in a world of constantly evolving agentic fraud attacks.What fraud team innovation strategy actually needs to look like going forward, including real-time fraud detection, fraud rule engine automation, and a genuine embrace of AI fraud cost barrier realities. You should listen to this episode if you:Work in merchant onboarding fraud risk, payments, or trust and safety and want a grounded, practitioner-level view of AI driven fraud.Are responsible for detecting synthetic identity fraud, card not present fraud, or bust-out fraud at a bank, fintech, or payments platform.Have ever had to defend a KYB friction vs fraud tradeoff to your sales or product team and want language to make that case better.Are evaluating consortium data fraud detection or network-level fraud analysis tools and want real-world context for why they matter now.Lead a fraud team trying to figure out where to actually invest given the AI fraud cost barrier attackers no longer face.Want a live conversation with real talk from people actively fighting this every day.

    Fireside chat: AI-driven fraud attacks

  6. 26 Aug

    SardineCon 2026 Debrief: Live from the Show Floor

    What’s up fraud fighters, and welcome back to Fraud Forward! This one’s a little different. I recorded this episode live on the floor at SardineCon 2026, and instead of one long sit down with a single guest, you're getting a debrief of the day. One conversation after another, right where they happened. I kicked things off by catching up with Simon Taylor after his opening keynote. From there I sat down with Tal Yeshanov, Head of Risk and Compliance at Zeni, who’s spent 17 years in payment risk and consulting. Everything from chargeback abuse to friendly fraud to credit risk. Then came the conversation that’s going to stick with you. Joseph Cox didn’t just talk about AI powered fraud in theory. And to close out the day, Karisse Hendrick and I got into a full recap of Sardine Con. If you couldn’t make it this year, consider this your SardineCon 2026 debrief. Straight from the people who were actually there. What you’ll hear:Simon Taylor on whether the industry actually understands AI or is just moving fast enough to look like it doesTal Yeshanov on 17 years in payment risk, and the practical takeaways she's already applying from SardineCon sessions on AI and AB testingJoseph Cox walking through how he built and deployed a fake ID against a real KYC process, and what it revealed about where fraud detection still falls shortWhy agentic commerce came up in almost every conversation on the show floor, and what it means for how fraud teams need to start thinkingKarisse Hendrick on her SardineCon roundtable, where the room debated who owns liability when an agent makes the purchaseA rundown of the sessions, fireside chats, and roundtables that shaped the day, plus a look at Sardine's own workflow product You should listen to this episode if you:Couldn’t make it to SardineCon 2026 and want the debrief straight from the floorAre trying to figure out where agentic commerce fits into your fraud strategyWant to hear what it actually looks like when someone tests fake ID detection and KYC testing against real defenses instead of just talking about itAre building out deepfake detection and want perspective from people who are living it day to dayWant to hear how a traditional bank is thinking about fraud alongside the fintech and crypto crowdLike your fraud content with a little conference energy instead of another studio recording

    SardineCon 2026 Debrief: Live from the Show Floor

  7. 19 Aug

    More than a transaction: What Happened to the Career Teller?

    What’s up fraud fighters, and welcome back to Fraud Forward! This one started with a can of hairspray. Jen Lamont and I were getting ready for a networking event, and somehow a conversation about hair products turned into a conversation about the future of fraud prevention in banking. Because we ended up talking about her mom. A career teller in banking for decades. Someone who knew multiple generations of families, who turned down promotions to stay at the window because she loved the people, who took pride in the role in ways that I think a lot of institutions have quietly trained out of the job. And that got me asking a question I haven't been able to shake since: have we made it harder for the people closest to our customers to actually see them? We still call tellers our first line of defense. But we've also loaded that line with sales goals, referral quotas, transaction time expectations, compliance responsibilities, and lobby metrics. Meanwhile, fraud has gotten more human than ever. Scammers aren't just stealing credentials anymore. They're manipulating customers into moving the money themselves. And the only person standing between a coached customer and a wire going out the door is often a teller who has been measured on everything except whether they noticed something felt wrong. Jen brings a perspective to this conversation that I think is rare and really important. She's a fraud professional who grew up watching her mom build a full career at the teller window. She's seen what that role looks like when it's valued, and she's spent years as a practitioner trying to figure out how to rebuild some of that in institutions where the teller role has shifted into something almost unrecognizable. This is not a conversation about blame. It's a conversation about what we've inherited, what we're still questioning, and what we could do differently. What you’ll hear in this episode:Why Jen's mom's career as a teller, and the pride she took in that role, is the lens for this entire conversationHow teller performance metrics in banking have shifted from relationship quality to sales and efficiency, and what that costs us in fraud preventionA real wire fraud scenario that shows exactly what happens when a teller has a bad feeling but no clear authority or path to act on itWhy the authorized versus unauthorized distinction misses the coercion behind authorized push payment scamsWhat tellers can see that transaction monitoring systems miss, including behavioral fraud signals, coached customer body language, and vague answers to routine questionsWhy Jen sent a $35,000 wire she knew was fraud early in her career, and what changed after thatWhat a direct escalation path to the fraud team actually needs to look like, and why ticketing systems are not enoughWhy prevented scam losses should count as strongly as product referrals on a teller scorecardWhat a senior teller career path and frontline fraud specialist role could actually look likeThe phrase you should keep in your pocket for any frontline employee dealing with a suspicious transaction You should listen to this episode if you:Work in fraud or risk and want to understand what the career teller in banking brings to your fraud prevention program that your systems cannot replicateLead a branch, manage frontline staff, or set teller performance metrics and want to know whether your scorecards are creating conflict between service speed and teller scam detectionAre trying to build a better escalation path between your frontline and your fraud teamWant practical, actionable recommendations you can bring back to your institution this weekHave ever seen a scam succeed because the teller had the right instinct and no room to act on itAre building a fraud ambassador program or a senior teller fraud specialist role and want a framework for thinking through itCare about the human cost of fraud and want to hear a conversation about it from people who have sat with those losses

    More than a transaction: What Happened to the Career Teller?

  8. 12 Aug

    How Vault.Bank launched digital banking without launching fraud

    What’s up fraud fighters, and welcome back to Fraud Forward! Community banks know they need digital transformation in banking to stay competitive. They also know one bad launch can overwhelm a fraud team, frustrate customers, and torch years of trust. So today we're going beyond the headline case study to unpack how one community bank actually pulled it off. I'm joined by Omar Hamden, Chief Experience Officer at Vault.Bank, and Jorge Garcia, CEO of Linker Finance, to talk about how a 120-year-old community bank in Broadhead, Wisconsin turned itself into a digital brand, without opening the door to the fraud everyone assumes comes with it. Omar didn’t want a system that approved everyone or treated every customer like a suspect. He wanted risk-based account opening that could actually tell the difference, and it worked. Fraud losses in digital banking at Vault have stayed close to zero since launch, with onboarding now taking about three minutes, funding included. Most banks assume digital growth means a bigger fraud team. Vault runs its entire fraud and onboarding operation with two people. That's it. No army of analysts, just the right core banking integration and automation in place from day one. Jorge breaks down why vendor selection for community bank leaders, not the technology, is usually the real blocker for community banks trying to launch digitally, and how Linker built a turnkey approach so Vault didn't have to stitch together a dozen point solutions on its own. The numbers back all of it up. Vault grew deposits 16% year over year, five times its prior growth rate, and customer retention rate sits close to 90%. If your institution is weighing a digital brand launch in community banking, this digital banking case study is the one to send to your board. What you'll hear in this episode:How Vault.Bank and Linker Finance came together to launch a digital-only brand for a community bank under $300 million in assets.Why risk-based account opening matters more than trying to hit zero fraud alerts.How identity verification and KYC digital onboarding got built to satisfy auditors without slowing down real customers.Why Vault runs its entire fraud and onboarding operation with a team of two people, and how core banking integration and automated decisioning make that possible.How vendor selection for community bank leaders became the real blocker in digital brand launches, more than the technology itself.The deposit growth strategies for banks that helped Vault grow deposits 16% year over year, five times its prior growth rate.Why customer retention rate matters just as much as acquisition, and how nearly 90% retention changed the growth conversation.What's next as Vault plans national digital banking expansion beyond Wisconsin. Who should listen:Community bank leaders considering a digital brand launch in community banking.Fraud and risk professionals evaluating fraud losses in digital banking and looking for real, verifiable numbers.Bank executives weighing vendor selection for community bank technology partnerships.Anyone curious how lean fraud team operations actually work without a large analyst team.Community banks exploring small business lending and neobank technology in community banks as growth levers.Boards and leadership teams trying to build the business case for bank compliance automation and best of breed banking technology.

    How Vault.Bank launched digital banking without launching fraud
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About

Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt. Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates. This is where banking comes together to challenge assumptions, pressure-test controls, and move fraud forward.

Information

  • Creator
    Hailey Windham
  • Years Active
    2024 - 2026
  • Episodes
    122
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Hailey Windham
  • Show Website
    Fraud Forward

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