RLC Tech Perspectives

RL Canning

Welcome to The RL Canning Tech Perspective Podcast, where we explore the latest trends in IT with expert perspectives and practical advice to help you prepare for what’s next.

Episodes

  1. 5 Aug

    Nexthink & DEX With Darren Wright

    In this episode, Darren Wright shares insights on Digital Employee Experience (DEX), its strategic importance, and how organizations can effectively adopt and operationalize DEX platforms like NextThink to transform IT and beyond. Key Topics What is DEX and its evolving definition The strategic importance of DEX in modern organizations Steps to start and scale a DEX journey Common challenges and how to overcome them The role of data and insights in DEX success Expanding DEX beyond IT to other business areas Chapters 00:00 Introduction to Darren Wright and the podcast topic 01:10 What is DEX and its current identity crisis 02:07 The strategic value of DEX in IT and employee productivity 03:35 Why DEX is a hot topic and its relevance post-COVID 04:58 The typical DEX journey and initial steps 09:25 Starting points and overcoming overwhelm in DEX adoption 12:45 Building momentum with quick wins and strategic planning 16:38 Common pitfalls: use case focus and operationalization 23:00 The importance of strategic thinking and roadmap 30:07 Moving beyond IT and expanding DEX impact 37:43 Key takeaways and final advice from Darren Wright

  2. 31 Jul

    SOTM: Klarna's AI Service Desk, Siri's Facelift, and Private AI?!

    In this episode, Tyler and Corey discuss the latest trends in IT and AI, including the shift back to onshore resources, the impact of AI on service desks, private AI solutions, and the challenges organizations face with AI adoption and hardware refreshes. Key Topics Shift from offshore to nearshore/onshore resources Impact of AI on service desk operations Private AI architectures and model routing Challenges in AI adoption and cost management Hardware refresh strategies amid chip shortages Chapters 00:00 Introduction and Market Overview 04:52 Market Trends: Moving Away from Offshore Providers 07:15 Reasons for Returning to Onshore/Nearshore Resources 09:07 AI's Role in Service Desk Transformation 10:33 Klarna's AI Service Desk Case Study 13:26 AI Adoption Challenges and Bot Sitting 17:28 Memory Shortages and Hardware Refresh Strategies 23:07 iOS 27 and Private AI Features 27:41 Introduction to Private AI and Model Routing 34:48 Implementing Private AI with Model Routing 42:20 Future of AI Management and Governance 44:44 Closing Remarks and Next Episode Preview

  3. 31 Jul

    SOTM: Token-Maxxing Is Killing AI Budgets, Uber Just Proved It!

    In this episode, Tyler and Corey explore the latest trends in AI adoption, budgeting, and licensing models, highlighting real-world examples like Uber's AI budget and the shift to capacity-based licensing. They discuss how organizations can strategically plan for AI investments, control costs, and implement effective governance. Key Topics Uber's AI budget explosion and lessons learned The importance of holistic KPIs for AI success Cost estimation challenges for AI token usage The future of AI licensing models and capacity fees Organizational strategies for AI adoption and governance Chapters 00:00 AI Token Usage and Budgeting Challenges 06:19 Understanding AI Adoption Metrics 11:32 The Role of CIOs in AI Implementation 19:03 Shifts in Licensing Models for AI Tools 20:57 Navigating New Licensing Models 24:00 The Impact of Usage-Based Pricing 27:03 AI Integration in SaaS Platforms 29:58 Customer Experience and AI Tools 33:35 Strategic Decision-Making in IT Purchases

  4. 31 Jul

    State of the Market May 2026

    In this episode, we explore key insights on vendor relationships, AI implementation, and maintaining consistency in technology adoption, all crucial for navigating today's market challenges. Key Topics Carrying baggage from previous vendor experiences Niche AI solutions and their limitations Importance of consistency over time in client relationships AI sprawl and tool proliferation challenges The need for active vendor management and accountability Chapters 00:00 Introduction and birthday celebration 09:00 The rise of niche AI solutions and their pitfalls 11:19 AI agent sprawl and hidden usage in organizations 12:57 Active stance on AI adoption and control 13:54 The importance of consistency over time in client success 15:41 Gaining trust and expanding partnerships 17:14 The value of experienced ServiceNow developers 19:08 Managing vendor relationships and accountability

  5. 31 Jul

    Inside the Mind of a CIDO With Travis Garriss

    In this episode, Travis Garris shares his unique journey from humble beginnings to leading at Northrop Grumman, emphasizing leadership principles, innovation, and the strategic use of AI in defense technology. Key Topics Leadership philosophy and its evolution Strategic use of AI within security and compliance constraints Building credibility and trust in high-stakes environments Fostering innovation in large, regulated organizations The importance of deliberate strategy and measurement in leadership The role of curiosity and continuous improvement in career growth Balancing mundane and innovative IT support functions The impact of organizational culture on technology adoption Citizen development and its risks and benefits Preparing individuals and organizations for AI-driven change Chapters 00:00 Introduction and Guest Background 01:33 Journey from Humble Beginnings to Tech Leadership 12:23 Current Role at Northrop Grumman and Industry Insights 14:45 Balancing Innovation with Mundane Support Tasks 18:16 Enabling Innovation and Building Credibility 22:21 The Power of Transparency and AMA Sessions 26:29 Leadership Through Broader Aperture and Empathy 29:49 Leadership Philosophy and Continuous Discomfort 35:25 Driving Innovation in Highly Regulated Environments 38:49 Building and Owning AI Capabilities 44:01 Adoption, Risk, and the Future of AI 49:25 Preparing for AI: Skills and Mindset 01:08:11 Advice to My Younger Self and Final Thoughts

  6. 17 Mar

    Claude Cowork & OpenClaw: Not Chat Anymore

    In this conversation, Corey Wisdom and Tyler Canning discuss the emergence of OpenClaw and its capabilities, the transition to using Claude, and the associated security risks. The dialogue explores the potential of AI technologies, the ethical considerations surrounding their use, and the challenges of global adoption. The speakers express excitement about the future of AI and the need for responsible implementation. Takeaways OpenClaw emerged as a significant AI tool, sparking interest in its capabilities. Claude offers new possibilities for AI usage beyond traditional tools like ChatGPT. Security concerns are paramount when using AI tools with extensive access to personal data. OpenClaw provides a more hands-on approach to AI, allowing for deeper integration with user tasks. The transition to Claude has been met with enthusiasm due to its advanced features. Ethical considerations are crucial in the development and deployment of AI technologies. The rapid evolution of AI tools presents both opportunities and risks for users. Global adoption of AI remains low, indicating a need for better education and accessibility. The conversation highlights the importance of balancing functionality with security in AI tools. Future updates on AI capabilities will be essential for understanding their impact.

  7. 4 Mar

    February's State of the Market

    Summary An insightful discussion on current IT market trends, including customer dissatisfaction with MSPs, slow Microsoft adoption, and asset management challenges, with practical advice for organizations navigating digital transformation. Takeaways Start small when replacing MSPs to reduce risk and increase success Leverage Entra and Intune to improve asset management and automation Integrate Entra and Intune with ServiceNow for real-time asset and user data Titles Mastering IT Market Challenges in 2026: Strategies for Success Overcoming MSP Dissatisfaction and Asset Management Hurdles

  8. 22 Jan

    Nexthink's AI Drive Solution: From Insight to Impact

    In this conversation, Corey Wisdom and Tyler Canning discuss the recent developments in AI technology, particularly focusing on Nexthink's AI Drive. They reflect on personal experiences during Thanksgiving, leading into a detailed exploration of AI Drive's features, benefits, and real-world applications. The discussion highlights the challenges organizations face in AI adoption and the importance of guiding users towards corporate-approved tools. Insights from customer deployments reveal the varying levels of AI tool usage and the need for strategic management in leveraging AI effectively. In this conversation, the speakers discuss the rapid evolution of AI tools in the workplace, emphasizing the importance of communication, user engagement, and data-driven decision-making. They explore the challenges of implementing AI tools, the necessity of continuous feedback, and the role of platforms like Nexthink in optimizing user experience. The discussion highlights the need for organizations to adapt to changing technologies while ensuring that employees are informed and engaged with the tools available to them. Takeaways The importance of personal connections in business discussions.Nexthink AI Drive offers valuable insights into AI tool usage.Organizations struggle with AI adoption and tracking ROI.AI Drive helps monitor user engagement with AI tools.Guiding users towards corporate-approved AI tools is essential.Data from AI Drive can inform strategic decisions.Understanding user behavior is key to maximizing AI investments.Organizations must balance AI access with security concerns.The integration of AI tools can reveal unexpected usage patterns.Effective management of AI tools can enhance productivity. AI tools are evolving rapidly, requiring constant monitoring.Communication with end users is crucial for effective AI tool usage.Data-driven decisions can enhance the effectiveness of AI tools.Feedback mechanisms are essential for optimizing AI tool performance.Implementing AI tools requires careful planning and ongoing effort.Continuous improvement is necessary to maximize the benefits of AI tools.Nexthink Assist provides valuable insights for user engagement.Organizations must adapt to the unique needs of different departments.Transparency about AI tool capabilities is important for user trust.Automation can free up resources for more strategic tasks. Chapters 00:00 Thanksgiving Reflections and Culinary Triumphs 04:05 Introduction to Nexthink AI Drive 10:06 Understanding AI Drive: Features and Benefits 16:04 Real-World Applications and Customer Insights 22:06 Challenges in AI Adoption and Usage 25:58 The Future of AI in Organizations 26:24 Navigating AI Tools in the Workplace 29:07 Communication and User Engagement with AI 30:39 Data-Driven Decisions and AI Tool Usage 34:36 Feedback Mechanisms for AI Tool Optimization 37:15 Implementing AI Tools: Challenges and Best Practices 40:53 Continuous Improvement and Automation in AI 42:19 Nexthink Assist: Enhancing User Experience 46:06 Future Developments in AI Integration

  9. 17/12/2025 ·  Bonus

    RLC After Hours: Q&A With Ron Guerrier

    Ron Guerrier and Corey Wisdom engage in a dynamic Q&A session about the evolving landscape of AI, focusing on various chatbots, the implications of AI in healthcare, and the importance of upskilling in the workforce. The conversation highlights the need for inclusivity in AI development, the differences between generative and agentic AI, and the potential for AI to create passive income opportunities. Wisdom emphasizes the importance of understanding AI's biases and preparing teams for the future of work, while also addressing the competitive global landscape of AI technology. takeaways Using multiple AI chatbots can provide diverse insights.AI tools are becoming more niche and specialized.AI can help underserved communities access resources.The future of AI includes passive income opportunities.Education is crucial to keep up with AI advancements.Generative AI creates content, while agentic AI takes action.AI bias can impact marginalized communities.Companies need to be aware of AI's limitations.Upskilling is essential for adapting to AI changes.Engaging in meaningful conversations about AI is key. Chapters 00:00 Introduction and Fun Questions 02:55 Exploring AI Chatbots: Preferences and Insights 06:36 The Future of AI Tools and Their Impact 08:59 AI in Healthcare and Passive Income Opportunities 12:52 The Global AI Arms Race and Education 16:15 Generative vs. Agentic AI: Understanding the Differences 19:04 Addressing AI Bias and Inclusivity 21:55 Upskilling for the Future: Preparing Teams for AI 23:17 Engaging IT Leaders in AI Discussions

  10. 10/12/2025

    AI in the Enterprise: From FOMO to Framework

    In this conversation, Rachel Canning and her panelists discuss the current landscape of artificial intelligence (AI), addressing the phenomenon of AI FOMO (Fear of Missing Out) and the transition from fear to a structured framework for utilizing AI effectively. They explore the history and evolution of AI, the various tools available, ethical considerations, the importance of data governance, and the need for AI literacy in organizations. The panel emphasizes the necessity of strategic implementation and validation of AI tools to ensure accuracy and effectiveness in business applications. This conversation delves into the multifaceted impact of AI on technology adoption, job transformation, and the importance of governance and compliance. The speakers discuss the psychological aspects of change, the necessity of measuring ROI in AI initiatives, and the critical role of end-user preparation. They also address the challenges posed by deep fakes and cybersecurity risks, emphasizing the need for organizations to have robust governance frameworks. The discussion concludes with strategic advice for business leaders on navigating the evolving landscape of AI. Takeaways AI has been around for over 75 years, evolving significantly. Understanding AI's history helps contextualize its current applications. AI tools like ChatGPT, Grok, and Copilot serve different purposes. Ethical considerations are crucial when using AI, especially for children. Trusting AI requires validation and human oversight. Organizations must have a clear strategy for AI implementation. Data governance is essential to ensure AI accuracy. AI literacy is necessary for effective adoption in the workplace. Leaders should focus on ROI and structured approaches to AI. AI is a tool, not a solution for every problem. The psychology of change is crucial in technology adoption. Younger generations are heavily reliant on technology, impacting their adaptability. AI will transform jobs, but many roles will evolve rather than disappear. Measuring success in AI implementation requires clear metrics and guardrails. Organizations must prepare end users for AI adoption to ensure success. Deep fakes pose significant risks that require proactive cybersecurity measures. Governance is essential for fostering innovation while ensuring safety. Business leaders should focus on solving specific problems with AI, not just adopting it. Collaboration between IT and business is key to successful AI integration. Partnerships with knowledgeable vendors can strengthen AI initiatives. Chapters 00:00 Introduction to AI and FOMO 03:04 Understanding AI: History and Evolution 05:53 Different AI Tools and Their Applications 09:10 Ethical Considerations and Parental Controls in AI 11:56 Trusting AI: Accuracy and Validation 14:52 Strategic Implementation of AI in Organizations 18:08 Data Governance and Cybersecurity in AI 21:04 AI Literacy and Adoption in the Workplace 21:53 The Psychology of Change and Technology Adoption 22:52 AI and Job Transformation: Embracing Change 27:23 Measuring Success: ROI in AI Implementation 30:10 Preparing End Users for AI Adoption 32:35 Navigating Deep Fakes and Cybersecurity Risks 36:28 Governance and Compliance in AI 39:53 Final Thoughts: Strategies for Business Leaders

  11. 24/11/2025

    Nexthink Experience: Key Insights and Takeaways

    Keywords #nexthink #dex #employeeexperience #itmonitoring #aiintegration #usersentiment #implementationchallenges #proactivemonitoring #organizationalchange #employeebenefits Summary In this conversation, Corey Wisdom and Tyler Canning discuss their experiences at the Nexthink event, focusing on the Digital Employee Experience (DEX) and its implications for organizations. They explore the importance of proactive monitoring, employee sentiment, and the challenges of implementing Nexthink effectively. The discussion also highlights the potential of AI integration and innovative use cases for enhancing employee engagement and productivity. Takeaways Nexthink provides valuable insights into employee sentiment and experience. Proactive monitoring can identify silent issues employees face. The DEX score is crucial for understanding user experience. Customization of the DEX score is currently limited. AI integration can help manage technology adoption and usage. Implementation of Nexthink requires ongoing commitment and optimization. Gamification can engage employees in improving their DEX scores. Nexthink can be used to drive organizational change and validate impacts. Collaboration with HR can enhance employee benefits engagement. Integration with platforms like ServiceNow can streamline processes. Chapters 00:00 Introduction to Nexthink Experience 02:35 Insights from the Nexthink Event 04:38 Understanding the DEX Score 07:04 The Role of AI in IT Management 09:28 Challenges in Implementation and Adoption 12:09 The Importance of Employee Sentiment 14:24 Future Directions and Use Cases for Nexthink 17:09 Conclusion and Key Takeaways

  12. 21/10/2025

    AI Risks: Building Trust in AI Systems

    In this episode, Dr. Christopher Ciero discusses the transformative impact of AI on cybersecurity, emphasizing the importance of a strategic approach to AI adoption. He highlights the need for organizations to understand AI threats, implement robust data governance, and ensure human oversight in AI deployment. The discussion also covers vendor management, compliance frameworks, and the necessity of AI literacy for effective utilization. Dr. Ciero advocates for a balanced perspective on AI, viewing it as a tool for enhancement rather than a replacement, and stresses the importance of ethical considerations in AI development.

  • 12 Episodes

About

Welcome to The RL Canning Tech Perspective Podcast, where we explore the latest trends in IT with expert perspectives and practical advice to help you prepare for what’s next.

Information

  • Creator
    RL Canning
  • Years Active
    2025 - 2026
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © 2025 RL Canning
  • Show Website
    RLC Tech Perspectives