Sentiment analysis with GPT, RISEN Framework, and validating customer data with Alex Turkovic - Ep 6 (P1)

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Timestamps

02:50 Using NPS Commons to Validate Training Roadmaps

05:06 Using Chat GPT for Sentiment Analysis

08:22 Making Informed Assumptions and Validating with Data

14:27 Trust and Confidentiality in Using AI Tools

22:32 Criticisms of NPS and the Value of Feedback

27:50 Improving Support Tickets and Customer Feedback

30:47 Meeting Customers Where They Are

33:07 Analyzing Churned Customers and Improving Retention

35:32 The Value of Education in Improving NPS and Customer Loyalty