The CS Mentor - All things Customer Success

Ankit Aggarwal
  • 5.0 (8)
  • MANAGEMENT

When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.

  1. 12/06/2023

    Customer Success Meetup (Bengaluru Edition) - June 17

    On June 17, 2023, Something spectacular is happening in the heart of Bengaluru. It's time for the biggest-ever Customer Success Meetup in India! Join me and a lineup of incredible speakers and panelists. We discuss the challenges in CS and how to resolve them at each level. Mark your calendars for June 17 and be part of India's most significant Customer Success Meetup. This is your opportunity to network, learn, and be inspired. #customersuccess #invite #meetup #bengaluru

    2 min
  2. S0304 - Why Customer Segmentation is important in Customer Success?

    10/05/2023

    S0304 - Why Customer Segmentation is important in Customer Success?

    Today, we'll be talking about customer segmentation and how it can help CS teams tailor their strategies, communication, and services to specific groups of customers. #customersuccess #segmentation

    6 min

  3. 07/04/2023

    S303 - Importance of Technology in Customer Success

    With so much happening around us, It's essential to scale the business and technology can help you in the same. In this episode, I will discuss the role of technology and potential pitfalls of the same. #technology #chatgpt #customersuccess

    5 min

  4. 15/03/2023

    S302 - Importance of Data in Customer Success

    Some companies have figured out the best way to deliver ROI to customers, While others are still struggling.  In this video, I'll talk about the secret tactics these top-notch companies use.  #customersuccess #data #csops

    5 min

  5. 01/03/2023

    S301 - What is CS Ops?

    Understand what Customer Success Ops do at any organization. Why it started and future.  #customersuccess #operations #career

    3 min

  6. 22/02/2023

    S300 - What to expect from Season 3

    Season 3 of The CS Mentor Podcast is launching next week. In this episode, I'll cover what you can expect out of it.

    2 min

  7. 30/08/2021

    S204 - Setting up Customer Success Function within your Organization

    Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows. More Read: https://customersuccessbox.com/how-to-start-a-customer-success-department/

    53 min

  8. 24/06/2021

    S203 - Hiring and Growing the CS Team

    Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.

    30 min
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About

When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.

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