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25 giu

Nikheel Advani on Building Grace Bay Resorts: Mentorship, Luxury Service, and Branded Residences in Turks and Caicos

Host Steve Turk interviews Nikheel Advani , co-founder and COO of Grace Bay Resorts, who shares how he entered hospitality at 16 after his father pushed him to work, leading to dishwashing, banqueting, and founding a small events company in Singapore. He trained at UMass Amherst, worked in restaurants and hotels, joined a Pizza Uno turnaround team, then spent years with Ritz-Carlton opening multiple properties and emphasizing mentorship. He became hotel manager at Singapore’s Raffles, helped elevate its global ranking, then moved to Turks and Caicos to build a hotel into Grace Bay Resorts, focusing on training, local talent, service excellence, food and beverage, airlift, and a luxury branded-residence model that funds development and gives owners hotel access and rental income. It's an amazing episode with fantastic stories and pieces of advice that you should listen to today. A big thank you to our sponsor, Lodgify. Make sure to use promo code THM60 when you sign up at Lodgify 00:00 Sponsor Lodgify 01:07 Meet Nikheel Advani 01:48 First Hospitality Job 02:08 Dad’s Tough Lesson 03:21 Starting a Company at 16 04:42 Choosing Hotel School 07:18 UMass and Working Through School 08:42 Pizza Turnaround Years 10:09 Breaking Into Ritz Carlton 11:48 Mentors That Changed Everything 14:42 Leaving for Raffles Singapore 16:24 Running an Iconic Hotel 17:28 Profit Meets Guest Experience 18:35 Leap to Turks and Caicos 20:57 Caribbean Service Reset 21:55 Risk and Ownership Leap 22:55 Partners and Fast Decisions 23:56 Awards and Signature Wins 25:43 Building Local Talent 28:29 Selling a New Destination 31:46 Airlift and Island Strategy 34:08 Next Projects Pipeline 36:06 Branded Residences Model 38:59 Advice and Farewell

25 giu

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42 min
29 giu

Third Party Study Says Airbnb Hosts Face New Account Security Concerns

Airbnb hosts and short-term rental operators are facing renewed questions around platform security after third-party research from Saily and NordStellar, cited in recent press coverage, claimed a sharp increase in Airbnb-related scam activity since 2023. In this episode of Good Morning Hospitality, Brandreth Canaley, Michael Goldin, and Jamie Lane discuss what account takeovers, fake listings, and guest trust concerns could mean for hosts and operators — while also noting that the underlying methodology behind the third-party data was not fully available in the coverage they reviewed. The hosts also discuss the broader travel distribution landscape, including why experiences-focused platforms like GetYourGuide continue to gain momentum while larger OTAs work to make experiences a more meaningful part of their businesses, and what Trip.com’s cash position may signal about capital strategy in global travel. This episode is presented by ⁠⁠⁠⁠⁠⁠StayFi & ⁠⁠⁠⁠⁠⁠Bilt⁠⁠⁠⁠⁠⁠. If you're leaving direct bookings on the table, StayFi turns your wifi into a guest relationship engine. Visit ⁠⁠⁠⁠⁠⁠https://stayfi.com/goodmorninghospitality/⁠⁠⁠⁠⁠ ⁠to learn more about their special offer of 50% off for GMH listeners! And for hotels with restaurants and restaurant owners, Bilt Hospitality is finally here. Go to ⁠⁠⁠⁠⁠⁠joinbilt.com/gmh⁠⁠⁠⁠⁠⁠ to learn more.

29 giu

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33 min
8 gen

The Top AI Trends that Will Shape Hospitality in 2026

On this episode of Suite Success, host Katie Cline welcomes back Chris Sanderson, co-founder of The Future Laboratory, to discuss the transformative role of AI in luxury hospitality in 2026. The conversation reveals key insights from a new report- New Codes of Luxury: Elevating the Hospitality Guest Experience with AI, produced in partnership with Together Group. Chris explains how AI can close the innovation gap in luxury hospitality, providing a competitive advantage and redefining service excellence. They explore how AI can elevate the guest experience by enabling curated discovery, seamless journeys, and personalization at scale. Chris emphasizes AI's potential to act as a leveler, allowing mid-range hotels to offer five-star service, and predicts a broader transformation across the luxury sector. The episode concludes with actionable takeaways to help industry leaders embrace AI-driven innovation, highlighting the importance of removing friction from the travel experience and anticipating guests' needs. Tune in for an eye-opening look at the future of hospitality and how brands can stay ahead in the rapidly evolving AI landscape. Connect with Chris: Chris's LinkedIn: https://www.linkedin.com/in/christopher-sanderson-99b583/ Be sure to check out Chris Sanderson’s previous episode: https://podcasts.apple.com/us/podcast/the-5-trends-that-will-define-2025-according-to/id1771523488?i=1000682381749 Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

8 gen

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49 min
22 giu

Airbnb's New Feature Is Great for Guests. What About Hosts?

On Monday's Good Morning Hospitality, A Skift Podcast, Brandreth Canaley, Michael Goldin, and Jamie Lane break down three platform moves that sound host-friendly on the surface but deserve a much closer look. The conversation opens with Airbnb's first fintech product — a cancel-for-any-reason feature that auto-enrolled hosts without requiring an opt-in. Hosts still get paid, but still have to scramble. From there, the team unpacks what one week of FIFA World Cup 2026™ - Canada, Mexico and the United States data actually tells operators about pricing strategy for the knockout rounds, with RevPAR up across all host markets but occupancy down in six of nine. They close with American Express's $700 million acquisition of TheFork and why dining reservations might be the next front in the battle for the guest relationship. This episode is presented by ⁠⁠⁠⁠Cloudbeds⁠⁠⁠⁠ & ⁠⁠⁠⁠Bilt⁠⁠⁠⁠. Visit ⁠⁠⁠⁠cloudbeds.com/gmh⁠⁠⁠⁠ to learn more. And for hotels with restaurants and restaurant owners, Bilt Hospitality is finally here. Go to ⁠⁠⁠⁠joinbilt.com/gmh⁠⁠⁠⁠ to learn more. And if you're leaving direct bookings on the table, StayFi turns your wifi into a guest relationship engine. Visit ⁠⁠⁠https://stayfi.com/goodmorninghospitality/⁠⁠⁠ to learn more.

22 giu

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34 min
25/12/2025

Hospitality’s Leading Voices on 2025’s Biggest Trends and Bold Predictions for 2026

On this special holiday episode of Suite Success, Katie Cline hosts a roundtable discussion with some of the leading voices in the hospitality industry, including Josiah Mackenzie of Hospitality Daily; Zach Busekrus from Behind the Stays; David Millili and Steve Carran from The Modern Hotelier; and Glenn Haussman of No Vacancy. The discussion reflects on the pivotal stories and trends of 2025, such as the completion of the restoration of the Waldorf Astoria New York, the degradation of loyalty programs, trade show fatigue, and the role of AI in hospitality. They also each share their predictions for 2026 including the impact of economic bifurcation, the ongoing evolution of branded short-term rentals, and how AI will reshape the workforce. This episode emphasizes the industry’s continued commitment to exceptional guest experience amidst a rapidly evolving landscape. Connect with the hosts: Josiah's LinkedIn: https://www.linkedin.com/in/josiahmackenzie/ Zach's LinkedIn: https://www.linkedin.com/in/zacharybusekrus/ David's LinkedIn: https://www.linkedin.com/in/david-millili/ Steve's LinkedIn: https://www.linkedin.com/in/modernhoteliersteve/ Glenn's LinkedIn: https://www.linkedin.com/in/glennhaussman/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

25/12/2025

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1h 5m
15 giu

The World Cup Surge Isn't Here Yet. Here's What STR Operators Need to Know.

On Monday's Good Morning Hospitality, A Skift Podcast, Brandreth Canaley, Michael Goldin, and Jamie Lane break down where STR demand is actually coming from right now and who controls the guest relationship as platforms make their next big bets. The conversation opens with the FIFA World Cup 2026™ - Canada, Mexico and the United States booking story every operator in a host market needs to hear. Hotels priced up and set minimums and the surge has not arrived the way anyone expected. Short-term rental bookings tell a different story, with host market reservations more than doubling since April. From there, the team digs into Vrbo's launch of sponsored listings and what a paid visibility layer means for independent hosts, and closes with Brian Chesky's bet that creators are Airbnb's next big Experiences opportunity and what that means for the operators already building businesses on the platform. This episode is presented by ⁠⁠⁠Cloudbeds⁠⁠⁠ & ⁠⁠⁠Bilt⁠⁠⁠. Visit ⁠⁠⁠cloudbeds.com/gmh⁠⁠⁠ to learn more. And for hotels with restaurants and restaurant owners, Bilt Hospitality is finally here. Go to ⁠⁠⁠joinbilt.com/gmh⁠⁠⁠ to learn more. And if you're leaving direct bookings on the table, StayFi turns your wifi into a guest relationship engine. Visit ⁠⁠https://stayfi.com/goodmorninghospitality/⁠⁠ to learn more.

15 giu

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36 min
17 giu

Live from HITEC San Antonio: Hospitality Creator Summit Highlights, Content Strategy, and Tech Trends

Live from HITEC in San Antonio, the Steve Turk and Sarah Dandashy recap the inaugural Hospitality Creator Summit, created by Anna Blue and Anthony Melchiorri, which drew 200+ attendees for a full day of networking and creator-focused education. Sara shares first impressions of the high-energy event, meeting online peers in person, and the supportive, low-ego atmosphere. A panel on “behind the brand deal” featured Margaritaville and My Place Hotels discussing how brands choose creators, partnership paths from in-kind to paid, and the challenge of tracking bookings driven by content, including working with small-audience creators for fit and aesthetic. They note sessions on newsletters and podcasting milestones, HITEC’s creator booth with interview and green-screen setups, and floor trends like better booth experiences, fewer AI buzzwords but more specific integrations, data consolidation, and room automation savings, plus a push for brands to create personality-driven, value-first content. A big shout out to our sponsor Lodgify! Starting June 17th to June 30th, use promo code THM60 for 60% off 00:00 Live From HITEC 00:21 Sponsor Shoutout - Lodgify 00:58 Creator Summit Recap 02:55 Brand Deals Panel 05:09 Creator Growth Tips 05:50 Meet Tyler Behind Scenes 06:37 Content Booth Setup 07:31 HITEC Floor Highlights 08:27 Tech Trends And AI 09:57 Venue Vibes San Antonio 10:16 Creators Take Over 10:57 Booth Snacks and Vibes 11:24 Why Brands Need Content 12:55 Make Value Not Ads 14:19 One Post Big Impact 16:05 HCS First Day Energy 17:54 After Party and Wrap

17 giu

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19 min
8 giu

AI Is Breaking Travel's Search Economics.

On Monday's Good Morning Hospitality, A Skift Podcast, Brandreth Canaley, Michael Goldin, and Jamie Lane break down what AI is actually doing to travel economics and operations right now. The conversation opens with a story that stops you in your tracks: one traveler used Claude to run 881,076 searches on Etihad Airways to find one flight. The infrastructure cost of that search exceeded the commission. From there, the team digs into Brian Chesky's move to build an AI lab outside of Airbnb and what it signals about the platform's AI strategy, before closing with a look at what real AI adoption looks like at scale through Evolve's playbook of deflecting 60% of guest inquiries without human intervention. This episode is presented by ⁠Cloudbeds⁠ & ⁠Bilt⁠. Visit ⁠cloudbeds.com/gmh⁠ to learn more. And for hotels with restaurants and restaurant owners, Bilt Hospitality is finally here. Go to ⁠joinbilt.com/gmh⁠ to learn more. And if you're leaving direct bookings on the table, StayFi turns your wifi into a guest relationship engine. Visit https://stayfi.com/goodmorninghospitality/ to learn more.

8 giu

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35 min
30 apr

AI Is Changing STRs Fast

What if the biggest threat to your short-term rental business… is also your biggest opportunity? In this episode of The STR Data Lab, Jamie Lane sits down with returning guest Mark Simpson to unpack how AI is rapidly reshaping the STR landscape—and what hosts and property managers need to do right now to stay ahead. From London conference “carnage” to real-world AI experiments generating thousands in bookings, Mark shares a front-row view of how operators are no longer just using tech—they’re building it. The conversation dives into the rise of AI-powered workflows, custom-built tools, and “AI chiefs of staff” that can analyze, optimize, and even run parts of your business. The result? A shift from reactive hosting to proactive, data-driven growth. But this isn’t just about automation—it’s about strategy. As OTAs continue to dominate, Mark makes the case that direct bookings aren’t dead—they’re evolving. With AI lowering the barrier to entry, hosts now have unprecedented access to tools that can drive repeat guests, unlock new revenue streams, and personalize guest experiences at scale. The question isn’t whether AI will change your business—it’s whether you’ll adapt fast enough to benefit. You don’t want to miss this episode. Key Takeaways AI is eliminating traditional barriers to growth Lack of time, money, or technical expertise is no longer an excuse—hosts can now build powerful workflows and tools with minimal effort. Direct bookings aren’t dead—they’re entering a new phase With smarter targeting, personalization, and AI-driven outreach, operators can reclaim repeat guests and drive more direct revenue. Your “AI Chief of Staff” is closer than you think By connecting your PMS, CRM, and tools to AI, you can get real-time insights, automate decisions, and run your business more efficiently. The real revenue opportunity goes beyond the stay Upsells, services, and partnerships (like private chefs or local experiences) are becoming critical profit drivers—not just nice-to-haves. Not all AI tools are created equal—buyer beware Many flashy tools are just “AI slop.” Look for real functionality, proven results, and tools that actually integrate into your workflow. Sign up for AirDNA for FREE 👇 https://bit.ly/4j6s6qy ————— Connect with Jamie on social media LinkedIn: https://www.linkedin.com/in/jamiehlane/ Twitter: https://twitter.com/Jamie_Lane ————— Connect with Mark LinkedIn: https://www.linkedin.com/in/mrmarksimpson/ ————— Connect with AirDNA on social media: Instagram: https://instagram.com/airdna.co LinkedIn: https://www.linkedin.com/company/airdna/ Twitter: https://twitter.com/airdna TikTok: https://www.tiktok.com/@airdna.co ————— Episode 179

30 apr

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50 min
2 apr

Is Good Design No Longer Enough? What Actually Makes Guests Come Back

On this episode of Suite Success, host Katie Cline is joined by architect and hospitality design expert David Shove-Brown, co-founder of the award-winning firm //3877. With a portfolio spanning hotels, restaurants, and mixed-use spaces across the country, David brings a rare perspective on how design, operations, and human behavior intersect to shape the guest experience. In this conversation, David shares what he notices within seconds of walking into a hotel and why those first moments matter more than most operators realize. From the layout of a front desk to the lighting in a bathroom, he explains how seemingly small design decisions can influence how a guest feels about their entire stay—often without them even realizing it. Katie and David also explore the tension between designing spaces that look impressive versus those that actually function well, and where hotels often misallocate budget as a result. They discuss the psychology behind guest satisfaction, the importance of designing for both employees and guests, and why great design is often invisible when done right (but immediately noticeable when it’s not). Finally, David reflects on how guest expectations have evolved in the age of social media, why design is becoming table stakes, and what today’s travelers are really looking for—from ease and intuitiveness to values like sustainability and authenticity. 00:00 Welcome to Suite Success 00:37 Meet David Shove-Brown 02:51 First Impressions 04:52 Design Details That Fail 06:35 Designing for Operations 08:43 What Feels High End 13:08 Bathroom Lighting Psychology 15:28 Common Hotel Design Mistakes 19:19 Guest Room Details 23:40 How to Balance Your Budget 24:47 Rising Guest Expectations 26:17 Designing Beyond Instagram 27:46 Favorite Projects 30:44 Next Gen Values Shift 33:26 Brands vs. Independents 34:40 Future of Hospitality Design 42:15 Suite Summary This episode is brought to you by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Lodgify!⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠Connect with David:⁠ ⁠⁠⁠⁠⁠⁠⁠David's LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.linkedin.com/in/dsb3877/ David's Instagram: https://www.instagram.com/dsb3877/ ⁠⁠⁠⁠⁠⁠//3877's Website⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://www.3877.design/ Links: Apple Podcasts - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Suite Success Website - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Link⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Connect with Katie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

2 apr

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46 min

Hospitality.FM is the leading podcast network for the hospitality industry featuring podcasts from Food & Beverage, Guest Experience, Diversity & Inclusion, Tech, Operations, Hotels, Vacation Rentals, and so much more. Hospitality.FM is passionate about giving the industry a prominent voice to reach more listeners by “Going All-In On Audio.”

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