All Things Conflict

Maria Arpa MBE

Who doesn't have conflict in their lives? Whether at work, at home or somewhere out in the world we are all affected by conflict even when it is indirect. The impact of poorly managed conflict can devastate lives. With 30 years’ experience mediating conflict and training peacemakers, Maria has held people’s hearts through everything from workplace hostility, board room battles, belligerent teenagers, separated parents at loggerheads to neighbours at war, street gang rivalries, threats to life and business deals gone wrong. In this podcast Maria lifts the lid on why we fight and how we can resolve conflict and design it out of our lives. Maria’s mission is to reduce unnecessary human suffering through conscious awareness, facilitated dialogue and trauma healing, using her communications tool, the Dialogue Road Map.

  1. 2 GG FA

    The High Cost of Divorce: Moving Beyond 'Legalese' to Protect Your Family’s Future

    In this episode of Justice Redesigned, host Maria sits down with Kristyna Hawkett, founder of the Minus One Club and a dedicated divorce and separation coach. Kristyna describes the experience of divorce not as a journey, but as an "emotional earthquake" that leaves families scrambling to repair structural damage while facing ongoing aftershocks. We dive deep into the staggering reality of the family court system, where over 14,000 new applications are filed quarterly, affecting more than 20,000 children every three months. Kristyna explains how "legalese" and the adversarial nature of the justice system can strip parents of their confidence, leaving them feeling "incapable" and "scared". This conversation is a must-listen for anyone looking to navigate separation with humanity, protect their children from systemic trauma, and avoid the devastating financial and emotional costs of a high-conflict court battle. Key Takeaways The Myth of the "Winning" Parent: In the world of divorce, there are no winners; the biggest losers are almost always the children. The Emotional Earthquake: Divorce isn't just a legal process; it is a traumatic event that affects the entire family dynamic, including grandparents, aunts, and uncles. The Dangers of "Legalese": Entering the justice system introduces a confusing language (jargon) that can make parents feel vulnerable and reduce their confidence in decision-making. The Judge’s Perspective: Contrary to popular belief, family court judges have very little time (often under 40 minutes) to review cases and have low tolerance for co-parent "squabbling". Systemic Overload: Every three months, under 2,300 Cafcass workers are tasked with interviewing and reporting on the lives of over 20,000 children. The Financial Toll: High-conflict court battles can lead to families losing up to half the value of their home in legal fees over just a couple of years. A Radical Proposal: Christina advocates for an "in-between stage" after filing an application but before seeing a judge, designed to divert families toward resolving their own issues and protecting children from social care intervention. SOCIAL LINKS ⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠ ⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠ ⁠⁠⁠⁠www.workplacehuddle.com⁠⁠⁠⁠ Kristyna Links https://www.minusone.club/ https://uk.linkedin.com/in/kristyna-hawkett8 HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠⁠https://disruptivemedia.co.uk/

    33 min
  2. 4 FEB

    The Belonging Framework: Fostering Intersectionality and Community in Young LGBT+ Lives

    In this episode of Justice Redesigned, host Maria Alper sits down with Lukasz Konieczka, the founder and CEO of Mosaic, a charity supporting LGBT+ young people. Lukasz, an expert on intersectionality and social justice, discusses his "Belonging Framework" and how it serves as a pragmatic tool for fostering inclusion across both the non-profit and corporate sectors. The conversation dives deep into the systemic issues plaguing modern society, from the "domination culture" that fuels transphobia and hate crimes to a piercing critique of how capitalism necessitates exploitation. Lukasz also shares a radical vision for the future of the penal system, arguing for a shift toward the "Dutch model" of prisons where dignity and humanity are restored to those in care. Key Takeaways The Belonging Framework: Originally designed for LGBT+ youth, this framework identifies specific behaviors that contribute to a person feeling they truly belong within an organization. The "Canary in the Mine": Trans women are often the first to be attacked in a regressing society; Lukasz notes that when oppression against one group increases, hate crimes across other categories typically rise as well. Agency and Longevity: Providing individuals with even small choices—a sense of agency—is scientifically linked to increased well-being and life expectancy, particularly in controlled environments like nursing homes or schools. Capitalism as Injustice: Lukasz argues that capitalism inherently functions through the "theft" of labor and natural resources, prioritizing individualism and profit over sustainable social solutions. The Dutch Prison Model: A plea to move away from dehumanizing, high-security environments in favor of simulated "outside world" environments that treat residents with dignity, privacy, and humanity. Intersectionality in Care: Effective support requires challenging internal biases (such as racism or sexism) even within marginalized communities to ensure young people become part of the solution rather than the problem. SOCIAL LINKS ⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠ ⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠ ⁠⁠⁠www.workplacehuddle.com⁠⁠⁠ Lukasz Links https://www.mosaictrust.org.uk/ https://uk.linkedin.com/in/lukaszkonieczka HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠https://disruptivemedia.co.uk/⁠⁠

    59 min
  3. 28 GEN

    Beyond the Black and White: Using Mediation and Empathy Training to Redesign Criminal Justice

    In this episode of All Things Conflict, Maria sits down with Issy Adamopoulos , a mediator and barrister called to the bar who has dedicated her academic career to uncovering the systemic flaws in the UK legal system. Issy shares insights from her two groundbreaking dissertations on institutional racism and institutional misogyny within the justice system. Together, they challenge the traditional "black and white" view of guilt and punishment. Issy argues that the current penal system is failing society by dehumanising individuals and ignoring the complex, traumatic contexts that lead to crime. From discussing the "Scandinavian model" of rehabilitation to the radical potential of implementing mediation at every stage of the legal process, this conversation reimagines a justice system built on humanity, education, and empathy. Key Takeaways The Failure of Punishment: Punishment is often used to satisfy victims' families, but research shows that dehumanising treatment in prison actually increases the likelihood of reoffending upon release. The Root of Institutional Bias: Systemic racism in stop-and-search and misogyny in sexual assault investigations often stem from unconscious biases and a lack of education on how trauma affects memory and behavior. Mediation as a Systemic Tool: Mediation should not just be an alternative; it should be integrated throughout the entire criminal justice process—from arrest to the courtroom—to uncover the "why" behind actions and restore humanity to the process. Context Matters: We cannot fairly punish individuals for reactions to unfortunate circumstances or societal failings without addressing the root causes and individual trauma. Malleability of Memory: The legal system relies on black-and-white evidence, but human memory is scientifically proven to be malleable, meaning inconsistencies in a victim's or perpetrator's story are often a natural human journey rather than malicious lying. A New Educational Standard: Radical reform starts with empathy training and a deep education on colonial history and patriarchal values starting from a young age. SOCIAL LINKS ⁠⁠www.centreforpeacefulsolutions.org⁠⁠ ⁠⁠www.peacefulsolutions.org.uk⁠⁠ ⁠⁠www.workplacehuddle.com⁠⁠ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠https://disruptivemedia.co.uk/⁠

    30 min
  4. 21 GEN

    Beyond Charitable Sympathy: Finding Social Justice in the Present Moment

    In this episode of All Things Conflict, we explore the "internal emotional landscape" that dictates how we engage with the world. Our guest David Ellis argues that modern society is built on a "domination culture" of competition and excellence that fundamentally clashes with the heart of social justice. By moving away from institutional "head-knowledge" and toward heart-led empathy, we uncover a radical new way to view human connection from the way we treat people on the street to how we could completely overhaul the Ministry of Justice. We dive into the concept of "Clink Ink," a visionary proposal to transform prisons from warehouses of punishment into creative business hubs where inmates pay for their own keep through entrepreneurship and restitution. Key Takeaways The Myth of Competition: The drive to be "better" than others often acts as a shadow that prevents us from achieving true social balance. Conscience over Morals: While ethics are developed to help our minds understand fairness, "conscience" is the immediate feeling that something isn't right—a voice often drowned out by the speed of modern life. Heart-Led Social Justice: True justice isn't just about the distribution of wealth; it is about how we care for one another on a moment-by-moment basis without the filter of social "propaganda" or fear. Empathy vs. Sympathy: Charitable sympathy often maintains the status quo, whereas empathy creates a sustainable mechanism for change. Radical Prison Reform (Clink Ink): By treating the prison population as "customers" with creative intelligence, we can build successful companies (banks, insurance, etc.) inside walls that allow for proper restitution and learning. The Natural Will to Give: Every human has a genuine desire to join in and offer something; the "no" we often hear is usually just a temporary conditioning or a self-imposed wound getting in the way. SOCIAL LINKS ⁠www.centreforpeacefulsolutions.org⁠ ⁠www.peacefulsolutions.org.uk⁠ ⁠www.workplacehuddle.com⁠ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/

    42 min
  5. 14 GEN

    Creating Safe Spaces: The Art of Facilitating Difficult Conversations

    In this episode of "All Things Conflict," Maria hosts Fiona Ruttle. They delve into the transformative power of conflict resolution and the importance of fostering understanding in challenging situations. Fiona shares her profound experiences working in prisons, where she witnessed the humanisation of individuals often seen as "monsters." The conversation explores the role of effective communication, the significance of listening, and the need for safe spaces to navigate conflicts. They discuss the impact of personal role models on conflict management and the potential for healing relationships through dialogue. The episode culminates in a vision for justice redesign, advocating for alternatives to incarceration that prioritise rehabilitation and community engagement, highlighting the potential for individuals to flourish when given the right support. KEY TAKEAWAYS Transformative Power of Dialogue: Engaging in facilitated conversations, such as those using the dialogue roadmap and non-violent communication, can transform relationships and break down barriers, even in challenging environments like prisons. Conflict as an Opportunity: Conflict should not be viewed solely as a negative experience. Instead, it can be an opportunity for growth, understanding, and creativity, allowing individuals to navigate tensions and emerge with stronger connections. Role of Listening: Active listening is a crucial skill in conflict resolution. Allowing the person with the least awareness to speak first can create a safe space for dialogue and foster empathy, leading to more constructive outcomes. Importance of Safe Containers: Establishing a safe environment for discussions, whether in personal relationships or community mediation, is essential for addressing conflicts without escalating tensions. This includes setting boundaries around topics that are too sensitive to discuss initially. Community-Based Solutions: Alternatives to incarceration, such as rehabilitation programs that focus on personal growth and community reintegration, can be more effective than traditional punitive measures. Engaging communities in the resolution process can lead to more sustainable and positive outcomes. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    42 min
  6. 7 GEN

    Unleashing Potential: Jonah Jones on Transforming Lives Through Understanding and Support

    In this episode of All Things Conflict, Maria engages in a heartfelt conversation with Jonah Jones, a former professional footballer turned football manager and entrepreneur. Jonah shares his remarkable journey from being an abandoned baby raised in the care system to becoming a passionate advocate for helping others unleash their potential. The discussion delves into the importance of understanding individual struggles, the power of self-validation, and the need for a supportive environment that fosters growth. Jonah emphasises the significance of seeing the world from others' perspectives and the transformative impact of providing second chances, particularly for those facing societal injustices. Through personal anecdotes and insightful exercises, the episode highlights the profound connection between personal healing and the collective responsibility to level the playing field for all. KEY TAKEAWAYS Understanding and Empathy: The importance of seeing the world from another person's perspective is crucial for fostering connection and support. This understanding can help address individual challenges and injustices. Unleashing Potential: Everyone has inherent potential, and the goal is to help individuals recognize and unleash that potential. This involves providing support and guidance to help them overcome barriers and achieve their best selves. Personal Reflection: A powerful first step in personal transformation is self-affirmation. Looking in the mirror and repeating positive affirmations can help individuals validate their worth and begin to peel back the layers of trauma and self-doubt. Second Chances: Everyone deserves a second chance, especially those who have faced adversity. Providing a resourced second chance can significantly reduce poor decision-making and foster a sense of hope and opportunity. Collective Responsibility: There is a shared duty to level the playing field for all individuals, regardless of their background. This involves recognizing and addressing systemic barriers and creating supportive environments that promote growth and development. BEST MOMENTS "You know, thank you so much for inviting me on. Jonah Jones, real name. As you say, we had a brilliant opportunity to connect during the summer..." - Jonah "We try to do everything we can to help people acknowledge and understand what their individual and collective barriers might be." - Jonah "You have to dare to lose to win. You have to be brave enough to lose to be able to win." - Jonah "Everyone deserves another chance, everyone. So actually there are loads and loads and loads of things you can do to prepare people..." - Jonah "The very first step is to go and find the mirror and look in it and look at yourself without looking away in a mirror for 60 seconds." - Jonah SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Johna Jones https://uk.linkedin.com/in/jonah-mark-jones-1809752 https://www.hamptonhouseinternational.com/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    51 min
  7. 17/12/2025

    Building Bridges: How Stand Out Supports Prisoners in Their Journey to Reintegration

    In this episode of All Things Conflict, Maria Arpa engages in a profound conversation with Penny Parker, a former corporate lawyer turned advocate for restorative justice and prisoner support. Penny shares her journey from volunteering in prisons to founding Stand Out, an organisation dedicated to helping individuals reintegrate into society after incarceration. The discussion delves into the transformative power of restorative justice, the challenges faced by those leaving prison, and the importance of addressing the underlying issues that lead to criminal behaviour. With insights drawn from her extensive experience in the prison system, Penny emphasises the need for compassionate support and the value of listening to the voices of those affected by crime. This episode is a compelling exploration of justice, rehabilitation, and the human stories behind the statistics. KEY TAKEAWAYS Restorative Justice and Personal Connection: Engaging in restorative justice programs, like Sycamore Tree, allows for deep, meaningful conversations that help individuals in prison confront their issues directly, fostering personal growth and accountability. Importance of Support During Reintegration: Organizations like Stand Out provide crucial support for individuals transitioning from prison to society, focusing on practical help, emotional support, and life skills to aid in their reintegration and reduce recidivism. Volunteer Impact: The presence of volunteers in prisons can create a unique and impactful environment, as they are often seen as independent and trustworthy figures, which can encourage individuals to open up and engage in the rehabilitation process. Understanding the Root Causes of Offending: Many individuals in prison have complex backgrounds filled with trauma and unmet needs. Addressing these underlying issues is essential for effective rehabilitation and reducing future offending. Economic and Societal Benefits of Rehabilitation: Investing in rehabilitation programs not only helps individuals reintegrate successfully but also reduces the financial burden on society caused by recidivism, making it a more sensible use of public funds. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Standout - https://www.standout.org.uk/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    45 min
  8. 11/12/2025

    The Broken System: Hesham Puri Discusses the Challenges of Legal Aid and Justice - Republished

    In this episode of "All Things Conflict," Maria welcomes Hesham Puri, a criminal defense lawyer and director at MK Law. They delve into the complexities of the criminal justice system, discussing the emotional and psychological toll it takes on clients and their families. Hesham shares insights from his extensive experience, highlighting the challenges faced by defendants, including the lengthy and often traumatic journey through the legal process. The conversation touches on the broken aspects of the system, the importance of legal representation, and the need for restorative justice practices. Hesham emphasises the necessity of support for clients beyond legal advice, advocating for a more compassionate approach to justice that addresses the root causes of crime and fosters community responsibility. KEY TAKEAWAYS Understanding the Criminal Justice System: Navigating the criminal justice system can be traumatic and confusing for clients, who often find themselves overwhelmed by legal jargon and lengthy processes. It's crucial for clients to have a knowledgeable lawyer to guide them through this complex journey. Impact of Delays: The criminal justice system is currently experiencing significant delays, with cases taking years to resolve. This prolonged uncertainty can have severe emotional and psychological effects on defendants and their families, as well as on the legal professionals involved. Evidence vs. Truth: There is a distinction between evidence and truth in legal cases. Evidence can be misinterpreted or insufficient, leading to potential miscarriages of justice. Defendants often struggle to gather their own evidence due to lack of resources and support. Legal Aid Challenges: The legal aid system has faced cuts and restrictions, resulting in a two-tier justice system where those who can afford private representation receive better outcomes than those reliant on legal aid. This disparity raises concerns about fairness and access to justice. Restorative Justice: Introducing restorative justice programs could help address the root causes of crime and reduce the number of individuals entering the criminal justice system. By focusing on repairing harm and fostering dialogue between victims and offenders, the system could promote healing and accountability. BEST MOMENTS "My real job is trying to assist and advise those who find themselves in the criminal justice system, either being investigated or charged." - Hesham Puri "The journey is up and down and I say to clients look there'll be good days and bad days." - Hesham Puri "Evidence doesn't equal truth." - Hesham Puri "If you've got money, you will have a fairer system. If you're on legal aid, we do the best we can within the parameters of the funding." - Hesham Puri "I think I would like to somehow introduce some sort of restorative justice program within the system." - Hesham Puri Maria's Training ⁠https://www.peacefulsolutions.org.uk/training/⁠ SOCIAL LINKS ⁠www.centreforpeacefulsolutions.org⁠ ⁠www.peacefulsolutions.org.uk⁠ ⁠www.workplacehuddle.com⁠ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/⁠

    38 min

Descrizione

Who doesn't have conflict in their lives? Whether at work, at home or somewhere out in the world we are all affected by conflict even when it is indirect. The impact of poorly managed conflict can devastate lives. With 30 years’ experience mediating conflict and training peacemakers, Maria has held people’s hearts through everything from workplace hostility, board room battles, belligerent teenagers, separated parents at loggerheads to neighbours at war, street gang rivalries, threats to life and business deals gone wrong. In this podcast Maria lifts the lid on why we fight and how we can resolve conflict and design it out of our lives. Maria’s mission is to reduce unnecessary human suffering through conscious awareness, facilitated dialogue and trauma healing, using her communications tool, the Dialogue Road Map.