Beyond The Register, with Keenan Kok-Carlson

Beyond The Register

I’m Keenan Kok-Carlson, a lifelong retail operator turned Senior Product Manager at Global Payments. I’ve lived every part of running a store, from opening the doors to fixing the systems that keep it alive. Beyond the Register shares the real stories behind small retail: inventory chaos, hiring struggles, vendor issues, burnout, and the wins that keep owners going. No fluff, just the truth about what it takes to run a shop today. This is Beyond the Register.

  1. 5 GG FA

    How a Retail Tech Founder Cloned Himself with AI and Got 50x More Done, with Greg Buzek

    What if you could put a million-dollar consultant on your team for $20 a month? For 30 years, Greg Buzek has been the person retail calls when it needs the unvarnished truth about technology. As founder of IHL Group, he's watched every tech wave hit the industry: barcodes, POS, self-checkout, RFID, e-commerce. He's been cited in the Wall Street Journal. He's appeared on NBC, CBS, and CNBC. He's been named a "Top 10 Influential in Retail." And for three decades, his job has been to separate signal from noise, to tell retailers what actually works and what's vaporware. So when Greg added "Chief AI Orchestrator" to his title, built an AI clone of himself at JustAskGreg.ai, and started telling small retailers that this moment is fundamentally different, Keenan wanted to know why. In this episode, Greg joins Keenan Kok-Carlson on Beyond the Register to share what he's learned about AI's real superpower for small business, why "building your second brain" is the unlock he wishes every shop owner knew about, and the 30-minute starter plan any independent retailer can execute this week. In this episode, you'll learn: - Why Greg, one of retail's most respected tech skeptics, believes this AI moment is fundamentally different - The "second brain" framework: how creating one folder on your computer unlocks near-consultant-level output - How to "clone" the smartest person in your business (usually the owner) so employees stop asking the same 10 questions - Greg's 3-tier AI playbook: when to vibe code, when to build skills, when to brainstorm with the base model - The $20 subscription that's making his team 50x more productive (and why "penny wise, pound foolish" is the single biggest trap small retailers fall into) - The $1.73 trillion inventory distortion crisis, and the practical first AI move small retailers can make to stop the bleeding - Greg's mindset for why creativity + knowledge + AI = superpower, and why the human is still the most important part of the equation Whether you're running a single-location boutique, managing a growing retail brand, or just curious about what AI actually looks like inside a working business, this episode is the practical starting point you've been looking for.Beyond the Register is brought to you by Genius™ (Link globalpayments.com/genius) from Global Payments, the retail point of sale system designed to help busy store owners track inventory, manage customers and take payments.

    49 min
  2. 3 MAR

    From DTC to Multi-City Retail: The Exact Playbook HART Jewelry Used (with Curry Hagerty)

    What does it actually take to scale an experience that can't be replicated online? Curry Hagerty, Partner & CEO of HART Jewelry, joins Jeramey Watts on Beyond the Register to answer that question and a whole lot more. HART is a custom charm jewelry brand built around a deceptively simple idea: help a woman choose the symbols that tell her story, then assemble her piece on the spot. It sounds intimate. It sounds hard to scale. And Curry has spent the last five years proving that with the right systems, values, and discipline. You can grow something deeply human without losing what makes it special. Since joining her founder sister Hart in 2020, Curry has helped take the brand from a DTC operation to a multi-city retail business with flagship stores in Charleston, Nashville, and New York… plus wholesale distribution across 200+ boutiques and a partnership with The Gap. In this episode, Jeramey and Curry go deep on what it actually looks like to build, operationalize, and scale a retail brand that leads with meaning over margin. In this episode, you’ll learn - Why HART defines its product as "connection" (not jewelry) and how that changes everything about how they sell - The visionary + integrator partnership model that keeps HART soulful and sharp - How they operationalized a guided, assembled-on-the-spot store experience that holds up at 40-50 customers during peak hours - The pop-up ladder: from suitcase-and-a-table to short-term leases to flagship stores and beyond - Why they said no to rings and what that decision teaches every founder about complexity debt - The Gap partnership: what HART learned about translating premium storytelling onto a mass-market shelf - How EOS (Entrepreneurial Operating System) gave them the structure to finally stop working in the business and start working on it - Why their marketing team is required to do store floor shifts every month and what that unlocks - The zip code data strategy that helped them understand the physical-to-digital halo effect - "Leap and the net will appear" mantraWhether you're running a retail store, thinking about opening your first location, or building a brand that means something… this episode of ‘Beyond the Register’ is for you.

    41 min
  3. 24 FEB

    "Your Inventory Is Killing Your Business" | Dan Holman on Why Most Retailers Have It Backwards

    Why do profitable stores still go broke? Dan Holman has the answer, and it's not what you think. After 35+ years in retail and hundreds of store turnarounds, Dan Holman (CEO of Canadian Retail Solutions and founder of The Wealthy Retailer) has seen it all: boutiques drowning in unsold stock, retailers making million-dollar buying decisions on gut feel alone, and stores with strong sales but zero cash in the bank. His diagnosis? Most retail problems are clarity problems disguised as product problems. In this episode, Dan pulls back the curtain on what really separates thriving independent retailers from those barely surviving. What You'll Learn: - The Inventory Trap – Why inventory (your supposed biggest asset) is actually your greatest liability, and how to stop letting dead stock drain your cash flow - The ABC System – Dan's daily walk-through method for categorizing inventory: what sells at full price (A), what needs presentation help (B), and what needs to be 50% off TODAY (C) - Stop Hiring Salespeople – Why Dan believes the #1 hiring mistake is prioritizing sales skills over service mindset, and why "built to serve" beats "built to sell" every time - The Timing Problem – Why vendors coach you to load inventory months before customers want it, and how to align your buying with actual customer demand (not vendor shipping schedules) - Wants vs. Needs – The psychology shift that changes everything: "Need creates excuse, want creates action." Why retail is about fulfilling desires, not convincing people they need stuff - The 3 Metrics That Actually Matter – Forget revenue (it's a trailing metric). Dan breaks down the leading indicators you should track weekly: Traffic, Conversion, and Average Sale - The Wealthy Retailer Framework – What "retail wealth" really means (hint: it's not just money), and how the WEALTH acronym (Winning, Energized, Admired, Lean, Tenacious, Happy) guides successful store operationsThis episode is packed with contrarian wisdom, tactical frameworks, and the kind of boring-but-brilliant clarity that turns retail chaos into sustainable profit. Whether you own a store, work in retail, or just love understanding what makes businesses tick, you'll walk away with immediately actionable insights.Beyond the Register is brought to you by Genius™ (Link globalpayments.com/genius) from Global Payments, the retail point of sale system designed to help busy store owners track inventory, manage customers and take payments.

    56 min
  4. 17 FEB

    How She Built A National Biscuit Brand Without Burning Out Her Life, with Carrie Morey @ Callie’s Biscuits

    Most restaurant stories start the same way: long nights in a hot kitchen, missed family time, and a hope that “one day” it will all be worth it. Carrie Morey chose a different path. In 2005, as a new mom who hated her corporate job, she took her mother’s biscuit recipe and started shipping frozen biscuits from her basement. She made one clear decision from the start: the business would be built around her life and her family, not the other way around. Nearly twenty years later, Callie’s Hot Little Biscuit: - Produces 20,000 handmade biscuits a day - Ships nationally through DTC and grocery retail - Runs two long-standing biscuit shops in Charleston - Has catering, subscriptions, two cookbooks, and a PBS series (How She Rolls)And Carrie still defines success as being profitable, present for her family, and excited to go to work.In this episode of Beyond the Register, we dig into what that actually took. You’ll hear:- How she launched “mail-order biscuits” in 2005 - Why brick-and-mortar came later and on her terms - What peak season in a tiny shop really felt like - The costs of growing too fast and too wide - The later-stage surprise about people and profit - How she defines success today - A simple framework for founders, especially parents - The family story behind Callie’s If you’re trying to grow something meaningful without sacrificing your entire life to it, this conversation with Carrie Morey is a blueprint and a reality check. Listen before you say yes to your next opening, expansion, or “can’t miss” opportunity. Beyond the Register is brought to you by Genius™ (globalpayments.com/genius) from Global Payments, the retail point of sale system designed to help busy store owners track inventory, manage customers and take payments.

    30 min
  5. 3 FEB

    How Bobby Djavaheri Kept A 40 Year Old Housewares Brand Alive

    Most people hear “Oprah’s Favorite Things” and think overnight success. Bobby Djavaheri hears it and remembers packing thousands of bread makers himself during COVID, loading them into his truck, and racing to FedEx. Bobby is the president of Yedi Houseware Appliances, a 40 year old family business that went from fine china and teacups to air fryers, pressure cookers, and bread makers that Oprah loves. Under his leadership, Yedi sold more than 50,000 air fryers in a single Black Friday promotion and landed on Oprah’s list close to a dozen times. Then the freight bills and tariffs hit. In this episode of Beyond the Register, we walk through what actually happened behind the headlines. You will hear: - How a 93 year old immigrant father built the foundation of the business, and why Bobby could not walk away even when tariffs hit 145 percent - The reality of “tariff whiplash” when import duties jump from a few hundred dollars per container to five figures overnight, and why Bobby now leaves cable news on in the office just to hear what policy might impact his cost of goods that day - The unglamorous survival tactic he calls “SKU normalization” (cutting entire product lines, shifting from big appliances to plates, bowls, and mugs, and rebuilding the line around what can actually survive tariffs) - A detailed look at Yedi’s product strategy how they use Amazon and Google search data, then build “total package” appliances with accessories, manuals, and recipes so customers are not intimidated by things like sous vide and air frying - What really happens when Oprah’s team selects your product from the decades-long relationship with O Magazine’s creative director to the surge of orders, the prep calls, and the founder literally taping boxes on the warehouse floor - The supply chain nightmare of 2021 Bobby standing in an empty warehouse on 60 Minutes, calling freight companies “pirates of the sea,” paying 35,000 dollars per container instead of 2,000, losing over a million dollars in profit, and watching one of his containers fall overboard in rough seas - His honest hindsight on that season including why his advice now is to “sit this one out” if the economics are that distorted, or front-load inventory early if you see the storm coming - How his view of overseas manufacturing evolved after decades of trips to Japan, Korea, Italy, and China, and what it took to turn dreaded factory visits into long term partnerships - The side story of Wine Turtle a small, allocation focused wine venture he runs on the side for mental stimulation more than money - What actually keeps him going from his father’s example to his two young sons, and the uncomfortable truth about how heavy small business ownership can feel when you are the one answering emails at night and wondering if you should just be an employee instead This is not a “how I built this” fairytale. It is a very real look at what happens when you inherit a family business, modernize it, grow it, and then get blindsided by forces you cannot control. If you run a product business, import anything, or have ever had the thought “maybe it would be easier to just get a job,” this conversation will feel very familiar and very useful. Listen to the full episode of Beyond the Register with Bobby Djavaheri, and share it with one operator in your life who is quietly carrying more than they let on. Beyond the Register is brought to you by Genius™ (Link globalpayments.com/genius) from Global Payments, the retail point of sale system designed to help busy store owners track inventory, manage customers and take payments.

    43 min
  6. 28 GEN

    What Most CPG Founders Get Wrong About Retail, with Dan Cox @ Wellthy

    Most reality TV contestants come home and sign brand deals. Dan Cox came home and signed leases. After The Bachelorette and Bachelor in Paradise, Dan didn’t sell detox teas with his face on the label. He opened five Total Nutrition stores in Las Vegas and California, stood behind the counter, and talked to thousands of customers about what actually worked. Those conversations turned into MetCon (for performance) and Wellthy (for everyday wellness), a house of supplement brands built on clean ingredients, radical transparency, and almost zero ad spend. Now, Wellthy is launching nationwide in GNC, and Dan has done it without paid influencers, founder theater, or cutting corners on the supply chain. In this episode of Beyond the Register, Jeramey digs into what it really takes to run a wellness retail business in 2026. You’ll hear: - Why going from two profitable stores to five stretched locations nearly broke the business, and what Dan would tell his younger self about speed and expansion - How in-store body scans, lifestyle interviews, and confused looks at “rip your face off” fat burners led to the branding and positioning of Wellthy - The moment Dan realized many “top” supplement brands couldn’t answer basic questions about ingredient sourcing or extraction methods, and how that pushed him to control his own supply chain - Why Wellthy has grown mostly through word of mouth, with no influencers on payroll and almost no ad budget, and what that means for product design and customer experience - How he left his stores for a month to film Bachelor in Paradise, including the contract clause that let him check emails twice a week on a producer’s phone - The three-year path to landing a national GNC launch, from walking Expo West as a nobody to negotiating a nine-month exclusive - How an Ironman mindset, a back injury from a drunk driver, and becoming a dad all changed the way he thinks about resilience, focus, and what is actually worth saying yes to If you’re a retailer, CPG founder, or operator who cares more about customers than clout, this conversation is the best playbook. Listen to the full episode of Beyond the Register with Dan Cox, and share it with the one person in your life who is thinking about opening “just one more” store.

    43 min

Descrizione

I’m Keenan Kok-Carlson, a lifelong retail operator turned Senior Product Manager at Global Payments. I’ve lived every part of running a store, from opening the doors to fixing the systems that keep it alive. Beyond the Register shares the real stories behind small retail: inventory chaos, hiring struggles, vendor issues, burnout, and the wins that keep owners going. No fluff, just the truth about what it takes to run a shop today. This is Beyond the Register.