Creative Outcomes

Upsourced
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Welcome to Creative Outcomes. If this is your first time here, we work with nearly 100 digital and creative agencies, and we bring you the inside scoop, and spill the tea for what makes the best - the best.

  1. How Agency Leaders Can Escape the Day-to-Day and Scale Smarter

    18 giu

    How Agency Leaders Can Escape the Day-to-Day and Scale Smarter

    Many agency founders hit a growth ceiling because they're trapped in the day-to-day. In this episode, Craig Baldwin, Partner at Upsourced, sits down with agency operations consultant Michael Dupuis to discuss what it really takes to scale an agency - from founder delegation and organizational design to forecasting revenue and building operational systems that improve profitability. Michael shares lessons learned from growing agencies, how to structure teams as you scale, why traditional KPI-based forecasting often fails, and a practical framework for improving proposal win rates. What You'll Learn: ✅ How founders can step out of daily operations ✅ The biggest challenges agencies face at 20-50 employees ✅ Building organizational structures that scale ✅ Forecasting revenue using win-rate analysis ✅ Why most agencies misuse KPIs ✅ How operations drives profitability ✅ Creating processes people actually follow Timestamps 00:00 – Introduction & Michael's Agency Background 02:00 – From Developer to Project Manager to COO 04:00 – Helping Founders Escape the Day-to-Day 08:00 – Organizational Design for Growing Agencies 11:00 – Challenges Scaling from 20 to 50+ Employees 14:00 – Revenue Forecasting & Agency Growth Planning 18:00 – Why KPI-Based Forecasting Often Fails 21:00 – A Better Approach to Win Rate Forecasting 25:00 – Expected Wins, Even Opportunities & Long Shots 29:00 – Improving Proposal Success Rates 31:00 – Why Operations Owns Profitability 33:00 – Building Systems Teams Actually Use 35:00 – Final Thoughts For more insights, subscribe to our channel!

    34 min
  2. How Smart Agencies Stay Profitable as They Grow

    21 mag

    How Smart Agencies Stay Profitable as They Grow

    Most agency owners assume bigger agencies should be more profitable, but the data says otherwise. In this episode of Creative Outcomes, Ryan Watson breaks down insights from Upsourced’s annual Creative Agency Benchmarking Report, built from financial data across 80 agencies across the U.S. The surprising takeaway? As agencies grow past ~25 employees and into the $3M-$5M range, profitability often declines instead of improving. Ryan explains: - Why realized rates and project margins collapse as agencies scale - The “grow mode inflection point” agencies hit around $3M–$5M - Why larger teams create operational bottlenecks - The leadership structure agencies actually need to scale - When to introduce people managers, directors, and department leaders - Why agencies overhire in G&A and underinvest in service leadership - How to “shrink the organization” to scale effectively If you’re running or scaling a creative, marketing, branding, or digital agency, this episode will help you avoid one of the most common (and expensive) growth traps. Subscribe for more agency insights! TIMESTAMPS: 00:00 — Intro & What the Agency Benchmarking Data Revealed 02:00 — Why Agencies Become Less Profitable as They Grow 03:30 — The $3M–$5M Agency Inflection Point 05:30 — The First Leadership Shift: Introducing People Managers 08:00 — Building a Sustainable Team Structure 11:30 — When Agencies Need Directors & Department Leadership 14:00 — Why Scaling Starts to Feel Hard 16:30 — The “Shrink the Organization” Framework 20:00 — Sales & Marketing Mistakes Agencies Make 23:30 — Why Agencies Overhire Overhead Roles 27:00 — Financial Benchmarks & Final Takeaways

    29 min
  3. The Readiness Test Every Agency Should Pass Before Growing

    30 apr

    The Readiness Test Every Agency Should Pass Before Growing

    Are you actually ready to grow, or just growing too fast? From operational strain to leadership bottlenecks, we explore what happens when agencies scale before they’re truly prepared and how to recognize the difference between healthy growth and avoidable chaos. If you're in a season of growth (or thinking about it), this conversation will help you pressure-test where you really stand. TIMESTAMPS: 00:00 – Intro & framing: growth vs. readiness 03:00 – Signs your agency is growing too fast 08:00 – Why more revenue can create more problems 14:00 – The operational cracks that show up first 20:00 – Client experience under pressure 26:00 – When leadership becomes the bottleneck 31:00 – Systems, structure, and what “ready to scale” actually means 36:00 – The “pirate ship to navy” transition 40:00 – How to evaluate if you're truly ready for growth 43:00 – Final thoughts & takeaways If your agency feels stretched, reactive, or constantly catching up, this episode will resonate. with you. Subscribe to our channel for more insights!

    42 min
  4. What It Takes to Build a Sellable Agency and Lessons Learned

    16 apr

    What It Takes to Build a Sellable Agency and Lessons Learned

    Most people think building an agency is about growth, but it’s about building something that actually works without you. In this episode, Craig Baldwin (Partner, Upsourced) and Albert Banks (Principal, Apertus) break down: - What it really takes to build a sellable agency - The biggest mistakes founders make when scaling - Why most agencies never reach a real exit - Lessons from building and selling an agency If you're building, scaling, or thinking about an exit, this is a great listen for you! Subscribe to our channel for more agency insights! TIMESTAMPS: 0:00 – Intro 1:10 – Starting the first agency 4:30 – Early growth & lessons learned 8:15 – What actually drives scale 12:40 – The biggest mistakes founders make 17:20 – What makes a business sellable 21:10 – The exit experience (what surprised Albert) 25:00 – Advice for agency owners today 28:30 – Final thoughts

    50 min
  5. How to Build a Revenue Engine That Doesn’t Depend on You

    26 mar

    How to Build a Revenue Engine That Doesn’t Depend on You

    Most agencies don’t have a growth problem… they have a consistency problem. In this episode of the Creative Outcomes Podcast, Craig Baldwin, Partner at Upsourced, sits down with Danielle Fauteaux (Getting Momentum) to break down what actually drives sustainable agency growth - and why most founders get it wrong. If you’ve ever felt like growth comes in waves, depends too much on you, or feels like something you “fix” and move on from, this conversation will challenge that thinking. They dive into: - Why growth is not a one-time problem to solve - How to turn revenue into a team-wide responsibility - The 5 pillars of a scalable growth system - Why most agencies rely too heavily on founders for sales - How to use scorecards to drive a consistent pipeline - The mindset shifts holding agencies back from scaling This isn’t about hacks or quick wins. It’s about building a system that compounds over time. If you run or lead an agency, this is a must-watch. — 📌 Connect with Danielle: LinkedIn: https://www.linkedin.com/in/danielle-fauteaux/ Website: https://gettingmomentum.com/blog/video-operationalizing-client-acquisition-retention/ For more insights, subscribe to our channel! TIMESTAMPS: 00:00 – Why agency growth is harder than it looks 02:13 – The biggest mistake: treating growth like a one-time fix 04:08 – Growth is a system, not a moment 06:22 – Why revenue shouldn’t sit on one person 07:12 – The 5 pillars of a scalable growth engine 12:25 – Inputs vs outputs: how scorecards actually drive growth 15:41 – Why most growth efforts fail (and what to change) 21:03 – The long game: relationships over quick wins 25:32 – The mindset traps holding agencies back 26:19 – Treat your agency like your most important client 27:36 – “No one cares what I have to say” (and why that’s wrong) 33:35 – Nice vs kind leadership (and why it matters for growth) 34:44 – Choosing your hard: consistency vs chaos 36:06 – The 80/20 of sustainable growth 37:32 – Where to find Danielle + how to work together

    39 min
  6. The Margin Triangle: How Profitable Agencies Actually Manage Gross Margin

    12 mar

    The Margin Triangle: How Profitable Agencies Actually Manage Gross Margin

    In this episode, Ryan Watson (founding partner at Upsourced) breaks down the Margin Triangle, a framework used to help 7- and 8-figure agencies build predictable profitability. Most agency owners focus on revenue growth, but revenue alone doesn’t guarantee profit. The real driver of agency profitability is gross margin, and understanding the mechanics behind it can completely change how you run your business. Inside this episode you'll learn: • Why gross margin is the most important financial metric in an agency • How to calculate Agency Gross Income (AGI) correctly • The two levers that control profitability in every agency • Why most agencies have a project margin problem or a utilization problem • What healthy agencies target for gross margin, project margin, and utilization Ryan also explains how these numbers work together mathematically and why managing them is an ongoing operational discipline, not a one-time fix. If you're running a marketing, creative, or digital agency and want to build a repeatable, sustainable, profitable business, this framework is essential. Key Targets Discussed • Healthy Agency Gross Margin: 45–55% • Target Project Margin: ~65% • Typical Service Team Utilization: ~70% blended Together, these form the Margin Triangle, the core framework Upsourced uses with agency clients. For more insights, subscribe to our channel! TIMESTAMPS: 00:00 Why agency profitability starts with gross margin 01:50 How to calculate gross margin in an agency 05:19 The Margin Triangle: the 2 levers that drive profit 08:03 Project margin: what it is and how to improve it 13:01 Utilization: what counts and how to measure it 18:23 The target numbers for a healthy agency 19:49 Why managing margin is a continual exercise 21:21 Final takeaway: conquer the margin triangle

    22 min
  7. RFPs for Agencies: How to Qualify Opportunities and Stop Wasting Time

    5 mar

    RFPs for Agencies: How to Qualify Opportunities and Stop Wasting Time

    RFPs: necessary evil… or optional trap? In this episode of Creative Outcomes, Craig Baldwin breaks down how agencies should think about RFPs (Requests for Proposals) - why clients issue them, what red flags to watch for, and how to qualify opportunities before your team burns weeks of time chasing work you were never going to win. If your agency is relying on RFPs as your primary growth channel, this conversation is your wake-up call: RFPs can drain your sales and marketing momentum, compress margins, and create “busy work” that feels productive but doesn’t move revenue. You’ll learn: - The 3 main reasons clients send RFPs (and what each one signals) - The #1 deal-breaker: no access to decision makers - How to estimate the real cost of responding (and why tracking matters) - A simple litmus test to decide whether to respond or walk away - How “pipeline anxiety” leads teams to chase the wrong work - Why having an internal RFP qualification point-of-view is a competitive advantage For more insights, subscribe to our channel! TIMESTAMPS: 00:00 — Why RFPs feel brutal 01:10 — Why clients put out RFPs 03:10 — The “busy work” trap in biz dev 04:35 — Quick fit check (use AI + spot dealbreakers) 05:30 — The biggest red flag: no decision-maker access 06:45 — Estimating true effort + internal cost 07:55 — Why we still say yes (FOMO + pipeline anxiety) 09:00 — Build internal win/loss “house knowledge” 10:10 — Track the cost (hours, roles, rough math) 11:40 — Litmus test: cold vs warm + relationship strength 12:50 — Litmus test: is it work you want (and can win)? 13:55 — Litmus test: delivery risk + subcontracting reality 15:05 — Create an RFP qualification POV (filter faster) 16:20 — If you’re living on RFPs, what broke upstream? 18:05 — Use RFPs to show how you think (challenge the client)

    21 min
  8. Time Tracking for Agencies: The Truth About Profitability

    16 feb

    Time Tracking for Agencies: The Truth About Profitability

    If you run a marketing or creative agency, you’re probably facing one of two problems: • You’re not making the profit you expected • Your team feels slammed… but you suspect there’s excess capacity And somewhere along the way, someone told you: “You need time tracking.” In this episode, Ryan Watson (Partner at Upsourced) gives the definitive overview of how agency owners should think about time tracking - why it matters, how to implement it properly, and how to avoid the common mistakes that make teams resent it. You’ll learn: - Why gross margin is the whole ball game - The “Margin Triangle” framework (Project Margin + Utilization) - Why most scaled agencies track time (and why skipping it is the exception) - How to roll out time tracking without destroying morale - Why time tracking should not be used as a performance management tool - The daily and weekly process that actually works - How to create buy-in (and avoid garbage-in, garbage-out data) - Why alignment + process matter more than software Time tracking isn’t about micromanagement. It’s about building a profitable, scalable, sustainable agency. If you want better margins, better utilization, and better decisions - this episode is for you. Subscribe for more agency finance & operations insights. TIMESTAMPS: 00:00 The 2 Problems Most Agencies Face 01:31 Gross Margin Is the Whole Ball Game 02:28 The Margin Triangle: Project Margin + Utilization 04:34 Do You Really Need Time Tracking? 06:43 Why Most Scaled Agencies Track Time 07:08 Why Time Tracking Fails (Alignment & Buy-In) 09:36 What NOT to Do: Don’t Weaponize Utilization 14:16 Process Over Software 15:33 The Right Cadence: Daily Tracking, Weekly Compliance 19:56 Close the Loop: Use the Data or Lose Buy-In 21:32 The Formula for a Profitable, Sustainable Agency

    22 min
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Descrizione

Welcome to Creative Outcomes. If this is your first time here, we work with nearly 100 digital and creative agencies, and we bring you the inside scoop, and spill the tea for what makes the best - the best.

Informazioni

  • Creatore
    Upsourced
  • Anni di attività
    2022 - 2026
  • Puntate
    53
  • Classificazione
    Contenuti adatti a tutti
  • Copyright
    © Upsourced 2022
  • Sito web del podcast
    Creative Outcomes
  • Fornitore