Tech Deep Dive

ITBroker.com

Almost $5 trillion dollars are spent on Information Technology (IT) annually. Cut through the hype and learn about the real needs, and problems that IT solves for your enterprise. Join us as we dive deep into case studies with providers and learn how IT can make your business better.

  1. How Do You Convince the Board to Fund Security?

    9 OTT

    How Do You Convince the Board to Fund Security?

    You know the risks. The board knows the budget. So how do you bridge the gap? For most IT and security leaders, convincing executives to prioritize security is the toughest job they face. In this episode, Max Clark sits down with Alejandro Ziegenhirt, Sr. Manager of InfoSec & DevOps at OfferUp, to unpack the real-world struggle of funding security. From cloud myths to phishing to why ROI arguments usually fall flat, Alejandro shares battle-tested ways to communicate risk in dollars and keep leadership listening. Don’t wait for a breach to prove your point. Hit play and find out how to frame security in a way that executives can’t ignore.

    1 h 20 min
  2. Is Your IT System Killing Your Leads?

    25 SET

    Is Your IT System Killing Your Leads?

    Every minute you wait to respond, another lead dies. Missed calls, ignored forms, slow follow-ups, your IT system might be the silent killer behind your pipeline collapse. In this episode, Max Clark sits down with Kaitlynn Crossno, Sales Engineering Manager at Capacity, to uncover the hidden IT gaps that kill pipeline in minutes. From speed-to-lead failures to dealer bottlenecks and weekend coverage gaps, they reveal why customers disappear faster than you can respond and how AI-powered solutions are rewriting the rules of engagement. Every day you wait, more deals die in silence. Don’t let yours be next. Watch now!

    1 h 7 min
  3. The IT Gap That Can Shut You Down

    11 SET

    The IT Gap That Can Shut You Down

    Imagine signing the lease, hiring the staff, setting the date and then realizing you can’t even open your doors.That’s exactly what happened to a fast-growing healthcare provider. In this episode, Max Clark and Darcy Guidry, Regional Channel Director at Epic iO, expose the hidden IT gap that can shut a business down: months-long fiber delays, shocking $1,000 copper POTS lines, and overlooked connectivity risks that stall growth. They explain how fixed wireless has gone from a last-resort backup to a proven growth enabler that IT leaders now depend on to launch faster, cut costs, and protect operations. If you think your expansion plans are safe, think again. Watch now and learn how to make sure this gap never shuts you down.

    1 h 1 min
  4. AI That Saves Agents: Not Replaces Them

    28 AGO

    AI That Saves Agents: Not Replaces Them

    Imagine your call volume doubles overnight, but your hiring budget is stuck at zero.Most contact centers would collapse. Heritage Federal Credit Union didn’t. In this episode, Max Clark sits down with Brent Wilford and Patrick Russell from Glia to unpack how Heritage:Navigated a messy merger without adding agentsReimagined customer engagement with true omnichannel done rightUsed AI to empower agents instead of replacing them Unlike JPMorgan’s massive AI rollouts, Heritage shows what “AI done right” looks like in a mid-sized credit union. It is a blueprint any contact center can follow. 👉 Heritage doubled call volume without a single new hire. Watch how, and learn what your team can take from their playbook before you face the same challenge.

    1 h 29 min
  5. Backups Don’t Equal Recovery

    31 LUG

    Backups Don’t Equal Recovery

    They had backups. The storm didn’t care.When a major client demanded proof of uptime and recovery, a Florida-based marketing company realized their DR plan was just a plan, not a solution. In this episode, Max Clark sits down with Keith Lukes from UbiStor to break down how backup confidence can quickly turn into recovery chaos. From untested runbooks to budget-busting HA demands, they dive into what actually works and what blows up  when disaster hits. This is a real conversation about recovery time, immutable storage, cloud myths, and the human pressure of getting it all back online. This one’s not about tech. It’s about survival. Hit play.

    1 h 25 min
  6. Your Fleet Is a Lawsuit Waiting to Happen

    10 LUG

    Your Fleet Is a Lawsuit Waiting to Happen

    How many moving lawsuits are driving around with your logo on them right now?Fleet liability is no longer just a risk—it’s a ticking time bomb for your business. Accidents, claims, inflated insurance premiums, distracted drivers… the dangers are real, and they’re hiding in plain sight. In this episode, Max Clark sits down with Chris Johnson, VP of Business Development at Azuga, to break down how video telematics and real-time fleet data are transforming driver safety, insurance costs, and operational control. From gamifying driver performance to eliminating third-party claims, this episode exposes what your current GPS tracker isn't doing—and how top fleets are fixing it. Before the next claim hits your desk, hit play. The risk is real—but so is the solution.

    54 min
  7. No Cyber Insurance. Still Got Paid.

    26 GIU

    No Cyber Insurance. Still Got Paid.

    What if you had no cyber insurance… and still walked away with the money?Most companies wouldn’t be so lucky. But one small manufacturer found themselves in the middle of a cybercrime event—and somehow, a loophole in the system worked in their favor. In this episode, Max Clark sits down with Joseph Cook of Arizona Group to unpack a real-world breach that started with a spoofed invoice and ended in a surprising insurance payout. They break down how cyber insurance policies really work, the hidden clauses that could make or break a claim, and what most business owners overlook when it comes to risk, protection, and coverage. From business email compromise to ransomware to evolving policy underwriting, this is a no-fluff crash course on what’s actually at stake—and what your policy probably doesn’t say. Think you're safe because you're small or “not a tech company”? Watch this episode before it costs you.

    1 h 22 min
  8. A Child Died Dialing 911

    12 GIU

    A Child Died Dialing 911

    It’s every parent’s worst nightmare—your child dials 911... and nothing happens.Most of us assume emergency services will be there when we need them. But what if your office phone, your cloud system, or your campus setup silently fails in a moment that counts? In this episode, Max Clark is joined by Mark “Fletch” Fletcher, ENP at 911 and a leading voice in public safety technology. They unpack shocking real-world failures—from tragic hotel incidents to multi-million-dollar lawsuits—and expose the hidden compliance gaps most companies don’t know they have. You’ll learn how outdated PBX systems, VoIP misconfigurations, and overlooked 911 laws like Kari’s Law and the Ray Baum’s Act can become legal and life-threatening liabilities. This episode isn’t just a tech conversation—it’s a wake-up call. Watch now before you assume you're protected.

    1 h 23 min
Elenco completo (195)

Descrizione

Almost $5 trillion dollars are spent on Information Technology (IT) annually. Cut through the hype and learn about the real needs, and problems that IT solves for your enterprise. Join us as we dive deep into case studies with providers and learn how IT can make your business better.

Informazioni

  • Creatore
    ITBroker.com
  • Anni di attività
    2020 - 2025
  • Puntate
    195
  • Classificazione
    Contenuti adatti a tutti
  • Copyright
    © ITBroker.com
  • Sito web del podcast
    Tech Deep Dive