Evergreen Podcasts

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Channel • 53 Shows

Business

Business

Updated twice weekly
Comedy

Comedy

Updated weekly
Music Commentary

Music Commentary

Twice monthly
Film Reviews

Film Reviews

Updated 05/12/2024
Personal Journals

Personal Journals

Every-two-weeks series
Sport

Sport

Every two weeks
Fashion & Beauty

Fashion & Beauty

Twice monthly

6 DAYS AGO

10 Ways to Become a Customer Obsessed Bank

Most banks say they're customer-centric, but very few are customer-obsessed. And that gap shows up directly in the numbers: obsessed customers are 88% likely to repurchase, and 42% have already recommended the company 5 or more times in the past year. Marbue Brown led customer experience at JPMorgan Chase's Consumer Bank, built Amazon's AI-driven CX operation, and has done the same at Microsoft and Cisco. His book, Blueprint for Customer Obsession, lays out nine practices across three pillars that define what the best companies actually do differently. Today, we discuss the practices where banks keep falling short, and what financial institutions of all sizes can do TODAY to elevate their customer obsession scores.

6 days ago

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52 min
01/02/2023

Enhancing the Customer Journey with an Innovation and Transformation Culture

Welcome to the FIsionaries Podcast, sponsored by Alkami. This podcast shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game. Most financial services executives say that innovation is now a prerequisite to respond quickly to market challenges and opportunities and to become future-ready. With an innovation culture, financial institutions of all sizes are in a better position as consumer behavior is changing faster than ever. Organizations with an advanced level of innovation and transformation culture are completely rethinking their business models, leveraging advanced technologies, understanding their customers and members more fully, investing in upskilling and reskilling and achieving higher rates of growth. My guests are Raphael Reznek, CTO and Samantha Pause, CMO at Mascoma Bank. We discuss how to support an enhanced customer journey with an innovation and transformation culture and how this makes banking better for customers and employees. Watch the video version of this interview on our YouTube Channel: https://youtube.com/@Alkamitech

01/02/2023

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38 min
18/10/2023

Being the ‘Best’ Starts with People and Culture

While modest is size, Nymeo FCU continues to be recognized regionally and nationwide as a “Best Credit Union to Work For” and “Best of the Best Credit Unions” within their marketplace in Maryland. According to the credit union, much of its success can be attributed to its commitment to its staff and their continued commitment to provide members with a superior experience across all delivery channels. In our FIsionaries Podcast conversation with senior executives from Nymeo, we shed light on the mosaic of decisions, innovations, and leadership moments that have led Nymeo to continue to be a leader in the marketplace.

18/10/2023

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37 min
08/08/2023

The Compelling Case for Investing in Fintechs

Digital banking transformation is most successful when it combines internal and external execution. This includes a focus on digital banking transformation, innovation, and strategic investments. Michigan State University Federal Credit Union has grown consistently over the past 5 years, reaching $7.5 billion in assets. They have done this with strong leadership and a continued investments in modern fintech solutions through a wholly owned credit union service organization, Reseda. My guest on the FIsionaries podcast is April Clobes, President and CEO of the Reseda Group and MSUFCU. We discuss the strategic advantage of investing in new technologies and fintech solutions that can be deployed internally and sold to other credit unions.

08/08/2023

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39 min
27/05/2025

NASA Federal's Formula for Digital Transformation Success

In this episode of the FIsionaries Podcast from Co:lab 2025, I'm joined by Liam Petraska, Digital Banking Manager at NASA Federal Credit Union. Petraska shares the remarkable story of how the $5.5 billion credit union transformed its member experience from a dated platform with 1.3-star reviews to a modern solution earning 4.8 stars in less than 18 months. He reveals the keys to their success, including strong leadership buy-in, cross-functional collaboration, clear communication strategies, and a culture that embraces continuous evolution. Tune in to discover how NASA Federal approaches vendor selection, manages organizational change, and maintains momentum in the constantly evolving landscape of digital banking.

27/05/2025

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38 min
26/07/2023

Achieving Market Leading Growth During Challenging Times

Growing from $2.5 billion to over $4 billion in the past five years, the Biloxi-based Keesler Federal Credit Union has become one of the largest credit unions in the United States. With 39 locations across three states and three in the United Kingdom, the credit union has 280,000 members. What sets Keesler FCU apart is not just their exceptional growth, but their ability to anticipate industry trends. Their unwavering commitment to innovation, combined with a commitment to members and the community, has earned them national recognition. My guest on the FIsionaries podcast is Jason MacDonald, SVP & Chief Information Officer, Keesler Federal Credit Union. We discuss many of the ways Keesler Federal Credit Union has achieved growth while not sacrificing personalized service.

26/07/2023

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44 min
06/09/2023

Catching a wave with Lucy Clarke

Lucy Clarke, bestselling author of several "destination thrillers" loves few things more than grabbing her surfboard and finding the perfect wave. It's how she frees her mind and unwinds. She also has a deep passion for exploring the world and finding new locations to write her edge of your seat thrillers which is how her latest stunner, The Hike, came about. We discuss her love of the waves and the Norwegian hike she took that became the must read novel!

06/09/2023

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36 min
18/01/2023

Connecting with the world of plants with Victoria Garza

In Victoria Garza's new memoir, The Field, she writes about the unspeakable tragedy that took place in her family when she was a child. Between that time and now, Victoria has gone on a journey to understand what took place in the past and what has taken place since then in her own mind. In this discussion, Victoria and Adam discuss her childhood growing up in the vegetable fields of Ohio and her experience with plant ceremonies and how they've helped to come to terms with the world around her. It's a deeply interesting conversation about opening our minds and learning to accept what the world has given us. Books mentioned in this episode Where You Once Belonged by Kent Haruf A Theory of Everything Ken Wilber Enjoyed this episode? Be sure to rate and review us on whatever platform you listen to your podcasts and send your feedback to passionsandprologues@gmail.com. If you email us proof of your review, Adam will send you a personalized book recommendation via email!

18/01/2023

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41 min
12/10/2022

Take a hike! with Melissa Urban, author of The Book of Boundaries and co-founder of Whole 30

Melissa Urban, co-creator of Whole 30, joins Adam to discuss her new book, The Book of Boundaries. Melissa has built her career by being someone people come to seeking help with creating spaces in their own lives and over the years she’s learned to build boundaries for herself. As a recovering addict, it’s pivotal for her to maintain a healthy lifestyle and healthy mindset. In addition to discussions of boundary setting, Adam and Melissa also talk about their shared love of the outdoors, hiking, and moving their bodies. You’ve likely known Melissa Urban as the fitness and food mind who has built a program designed to help people discover how their bodies react to certain foods. Now meet the Melissa who has built an incredible community one hike and one boundary at a time. Books mentioned in this episode Where the Deer and the Antelope Play by Nick Offerman It's Okay to Laugh: (Crying Is Cool Too) by Nora McInerny Purmort Enjoyed this episode? Be sure to rate and review us on whatever platform you listen to your podcasts and send your feedback to passionsandprologues@gmail.com. If you email us proof of your review, Adam will send you a personalized book recommendation via email!

12/10/2022

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43 min
29/11/2023

The Artist's Way with Anna Pitoniak

Anna Pitoniak had written several novels before the pandemic and planned to take a break when the world changed. She found herself with lots of time and little to fill it. Insert The Artist's Way, a book millions have used to discover (or re-discover) their creative vein. In this discussion, we breakdown how Anna used the book to flesh out her stunning new novel, The Helsinki Affair.

29/11/2023

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47 min

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