Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

  1. 9時間前

    Recovered MacBook, Client Trust, and Preparing for Rosetta 2's Phaseout

    Recovered MacBook, Client Trust, and Preparing for Rosetta 2's Phaseout In this episode of Command Control Power, Sam and Joe discuss being short-staffed while covering client onboarding and ticket work, and how client relationships shift when a different technician becomes the main contact. Joe recounts a new small boutique client raising concerns about him having passwords, leading to credential changes and enabling MFA, plus a quick non-technical win fixing a poorly positioned VoIP phone stand. They address HomePod/Apple Music use in a business and disabling personal content requests, suggesting services like Spotify instead. Joe shares a case where a "stolen" MacBook Air was recovered via Delta's lost-and-found because his MDM login window message showed company contact info; he used Adigy monitoring to track online status and IP changes, then arranged an Apple trade-in-value credit path for the recovered device. They close with upcoming macOS 28 changes: Rosetta 2 removal and loss of support for encrypted HFS+ volumes, recommending reporting to identify Intel apps and demonstrating MDM value to clients. 00:00 Cold Open And Introductions 00:17 Covering For Matt 01:31 Client Handoffs And Trust 04:49 Passwords And MFA Talk 06:55 The VoIP Phone Fix 08:13 HomePods In The Office 13:34 Small Biz Vs Enterprise Vibes 15:38 Adequate Survey And Anonymity 18:09 Music Tangent And Genre Debates 23:25 Back To Tech Teaser 23:33 Stolen Mac Recovery 24:23 Lost Device Monitoring 25:31 Delta Lost and Found Lead 30:15 Laptop Returned and Verified 30:36 Lock Screen Message Win 32:35 Trade In or Resell 35:29 Refurbish and Alerts Trigger 36:09 Flex Policy Breakdown 39:02 Lock Screen Serial Tips 41:20 Rosetta and HFS Changes 46:53 MDM Reporting Value 49:59 Wrap Up and Next Episode

  2. 9月1日

    Resetting AirTags, Beta Bugs, and Vibe-Coded Mac Health Checks

    Resetting AirTags, Beta Bugs, and Vibe-Coded Mac Health Checks The hosts discuss how to reset an Apple AirTag by inserting and removing the battery five times until a different sound plays, noting newer AirTags may require pressing down. They share issues seen on iOS 27 and macOS betas, including missing app icons in search, slow contact searching, Contacts app odd behavior, Apple Configurator on iPhone failing to enroll devices until using a non-beta phone, and a Control Center white-noise toggle bug requiring reboots. They debate installing macOS 27 "Golden Gate" on production machines, restarting habits, and workflow clutter from Safari tabs, Finder windows, and messy desktops, with Sam recommending an analog black glass dry-erase desktop board. They also note a Safari private browsing/profile issue showing history and Microsoft 365 credential problems. Jerry describes using Claude to "vibe code" an unsigned "MacWorks Health Check" app that collects Mac discovery info and uploads reports to Dropbox via API keys to replace a costly subscription tool. 00:00 Show Kickoff and Setup 00:26 Resetting an AirTag 02:33 iOS Beta Bugs and Contacts Glitches 04:20 Configurator Beta Breakage 07:41 White Noise and Beta Quirks 08:33 Should You Install macOS Betas 13:53 Restarting and Workflow Friction 15:06 Tabs Desktops and Finder Chaos 21:37 Analog To Do Board and Vig Talk 23:19 Vigorish Explained 23:45 Desktop Whiteboard Find 25:12 Madden Movie Tangent 25:55 Safari Private Mode Bug 29:53 Analog Workflow Systems 33:14 Notion For Solo Work 36:26 Vibe Coded Health Check 41:19 Sizing Storage Needs 50:55 Tool Ideas And Wrap

  3. 8月25日

    Best Of CCP: Balanced Billing the Partner Plan with Richard Wingfield of Envision Design

    Recorded on may 31, 2016 TOPICS: Richard B. Wingfield - Head Geek, Envision Design, LLC of Houston Texas:"I have been using Mac's in business since original Macintosh in '84 and Envision, as a consulting firm, has been around since 1993. Started part time as sole proprietor and 20+ years later we are now a firm of 5 full time consultants here in Houston.   I tell people I am a "recovering architect" as I got my start in technology practicing architecture and being the "tech guy" in every firm I ever worked for. I even helped manage a DEC vax/vms system for a firm in Austin soon after graduating from The University of Texas with a degree in Architecture.  This episode examines Richards own "recipe' for Managed Services. Here is a brief description as discussed: … Simple Hybrid Partner Plan is setup so almost all the clients "get it" and are not confused about how it works - 3 part invoice is made up of - small monthly fee per device (each mac, each windows, each iOS or android, each server… fees like $25/mac or $49/windows or $250/server etc) client must enroll ALL computers in the office (cant get cheap and have some on the system and some not) - our "consluting fee" - which is time for humans to do the work to manage, monitor, secure and maintain systems and ALWAYS includes a minimum of one 2hr visit per month  (more if needed or requested) - fees for services or hosting (if we host kerio email or rackspace or web or crashplan backups or re-sell backblaze)  ----------------------------------- You can find more about Richard and  Envision design here: Web: http://www.envisiondesign.net

  4. 8月18日

    Using Claude for IT Fixes: Printer Pools, Chrome Log Sleuthing, UniFi IoT Wi‑Fi, and iPhone Protection Tips

    The hosts discuss confusion caused by Microsoft's email warning that Publisher will end in October 2026 and urging users to convert files to PDF. Jerry shares how he's been using AI—especially Claude (and sometimes ChatGPT)—to speed up IT work: creating an Addigy printer pool by assigning static IPs to flaky Brother network printers, analyzing Mac logs with Claude to find a runaway Chrome render process causing memory pressure, and using the Quitter app to auto-quit Chrome as a workaround for battery and performance issues. He also describes fixing a weak UniFi doorbell connection by creating a 2.4GHz-only SSID and broadcasting it on multiple access points. The conversation broadens to AI guardrails, environmental and economic concerns, and social impacts. They cover security-minded IoT network segmentation, Sonos reliability, a client scare about entering a Mac password prompted by Touch ID autofill in private browsing, RingCentral sidebar customization, presbyopia eye drops, and phone accessory tips including ESR screen protectors, Spigen cases, camera lens vulnerability, battery health, and pros/cons of Apple's iPhone Upgrade Program.   00:00 Podcast Kickoff Banter 00:19 Microsoft Publisher Panic 01:39 AI Fixes Printer Deployments 04:19 Claude Reads Mac Logs 05:53 Quitter App Chrome Workaround 08:14 AI Ethics and Guardrails 12:07 AI Economy Bubble Talk 16:03 UniFi Doorbell WiFi Fix 20:23 IoT Networks and VLAN Trust 25:00 Sonos Reliability Updates 28:12 Experian Password Scare 30:06 Touch ID Prompts Confuse Users 32:00 V-Neck and Beard Side Chat 32:18 Beard and Shirt Banter 32:54 Eye Drops for Presbyopia 35:23 Screen Reflections on Calls 37:11 RingCentral Sidebar Hack 39:21 Best Budget Screen Protectors 41:58 Do You Even Need Protectors 44:27 Cracked Camera Lens Mystery 47:06 Battery Health and Upgrade Temptation 52:07 iPhone Upgrade Program Debate 57:54 Wrap Up and Sign Off

  5. 8月11日

    Best Of CCP - 540: Interview With Mike Bombich of CEO and Developer of Carbon Copy Cloner

    -We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner. -He tells a story of losing data that inspired his creation of Carbon Copy Cloner. -Mike spent 8 years as a creative with Apple. -CCC was initially donation-ware. -He never wanted to put any barrier between you and your data. -macOS Big Sur started the downfall of bootable backups. -Mike talks about how that affected CCC and his customers. -We talk about Time Machine's reliability and alternatives to built in solutions. -Mike is not a fan of backing up to disk images. -Jerry talks about the new Quick Updates feature of CCC. -Mike talks about his feelings on cloud storage. -Migration Assistant is another hot topic and we get into methods of restoration. -Mike has always had a concern about releasing software that can delete data. -We love the fish (it's a tuna!) that guides us to privacy settings. -He shares a bug from the Mojave days that affects helper tools, that has now been corrected in Ventura. -Carbon Cooy Cloner's update will not be subscription based. -Check out the latest release of Carbon Cooy Cloner and the list of new features.

  6. 8月4日

    Microsoft Retires SMS/Voice MFA, Salesforce SSO Headaches, and SOC 2 Realities

    Sam and Joe discuss Microsoft's plan to retire Microsoft-provided SMS and voice calls for MFA, with key dates of Sept 1, 2026 (users on SMS/voice are automatically enabled for passkeys and nudged to register) and Feb 1, 2027 (blocking enforcement for users whose only MFA is SMS/voice, no opt-out), noting paid/customer-managed telecom options and the need to warn clients, address legacy per-user MFA vs conditional access, and handle shared accounts via shared mailboxes or passkey-sharing tools. Sam recounts a prolonged Salesforce SSO/MFA issue worsened by poor vendor documentation and misleading AI guidance, ultimately tied to a Microsoft KB update. They then cover partnering with Fuji for client SOC 2 compliance support, emphasizing evidence, audits, costs, and ongoing maintenance, plus how cyber-insurance questionnaires drive security improvements. The episode also touches on residential support cases, Vision Pro support challenges with DRM blocking screen mirroring, and show wrap-up.   00:00 Show Kickoff 00:17 Microsoft MFA SMS Retirement 00:44 Key Dates and User Impact 03:28 Authenticator Backups and PSAs 04:40 Legacy MFA Cleanup Challenges 07:36 Conditional Access Licensing Risks 10:12 Shared Accounts and Passkeys 12:21 Salesforce MFA SSO Headaches 13:25 AI Missteps and Vendor Docs 17:50 SOC 2 Help from Fuji 21:23 SOC 2 Costs and Maintenance 22:49 Easy Buttons and Real Audits 26:27 Cyber Insurance Questionnaires 27:53 Partnering for Expertise 29:07 Cyber Insurance Foot in Door 30:31 Apple Store Referral Win 31:01 Lightroom Migration Pitfalls 34:31 Blocked Contacts Mystery 38:04 Email Search and User Training 40:02 Supporting Vision Pro Clients 47:28 Amazon Returns and Exceptions 50:24 Wrap Up and Callouts

  7. 7月28日

    New OS, Old Problems

    In this episode of Command Control Power, the hosts discuss early experiences with the macOS 27 "Golden Gate" beta, noting it feels snappy and stable but breaks QuickBooks, leading one host to keep QuickBooks on a headless Mac mini running macOS 26. They cover upcoming Apple Intelligence features, including AI-assisted file renaming, Safari profiles and AI-suggested tab grouping, page-change notifications, and Apple Passwords' potential to automate password changes (which appears incomplete in testing). The conversation compares Apple Passwords with 1Password, explains passkeys with client-friendly metaphors and technical points, and notes issues caused by multiple password tools. They also review AirPods Pro 3 fit and changes, discuss hearing-aid functionality on AirPods Pro 2/3, and share troubleshooting tips for Splashtop permissions and an Apple Mail send bug tied to "check spelling before sending."   00:00 Show Kickoff 00:08 macOS Golden Gate Beta 01:47 Safari Tab Groups 06:18 Apple Intelligence Highlights 08:39 Passwords Auto Change 17:48 Passkeys Explained 24:01 Passkey Pitfalls 26:33 AirPods Pro 3 First Impressions 26:47 Better Fit Out of Box 27:07 Why Upgrade AirPods 28:08 Lost AirPod Find My 30:10 Sound Signature Debate 31:25 AirPods at Loud Venues 33:03 Hearing Aid Potential 37:00 Remote Setup iPhone Mirroring 42:08 Splashtop Permissions Trick 44:42 Fuzzy Mic Trend Rant 46:50 Apple Mail Send Bug Fix 49:17 Next Episode Teasers Wrap

  8. 7月21日

    Best of CCP - 342: Accruing Technical Debt

    Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

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Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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