CRM Rocks

Markus Erlandsson
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The CRM Talk Show

  1. 8月14日

    Contact Center with Kristine Risberg

    Episode 164: Markus Erlandsson and Malin Martnes chatted with Kristine Risberg from CRMK about Dynamics 365 Contact Center and the future of customer service. Kristine starts by sharing how her background in service operations led her into the world of customer experience technology and contact center solutions. She then explains the differences between Dynamics 365 … Continue reading Contact Center with Kristine Risberg The post Contact Center with Kristine Risberg first appeared on CRM Rocks.

  2. 7月14日

    Customer Insights in 2026 with Pauline Kolde

    Episode 163: Markus Erlandsson and Malin Martnes chatted with Pauline Kolde from CRMK Deutschland about Customer Insights in 2026 and how the platform has evolved over the past two years. Pauline starts by discussing the transition to real-time marketing, the growing importance of triggers and personalization, and the latest AI-powered capabilities, including journey orchestration agents … Continue reading Customer Insights in 2026 with Pauline Kolde The post Customer Insights in 2026 with Pauline Kolde first appeared on CRM Rocks.

  3. 6月14日

    RapidClaw with Steve Mordue

    Episode 162: Markus Erlandsson and Malin Magnus chatted with Steve Mordue from Rapid Start about AI, agents, and the future of business applications. Steve starts by sharing his views on the shift from traditional apps to agent-driven experiences and how Microsoft is navigating the AI space. He then digs into the challenges of adopting AI … Continue reading RapidClaw with Steve Mordue The post RapidClaw with Steve Mordue first appeared on CRM Rocks.

  4. 5月14日

    Business Central for CRM Folks with Inge Magne Bruvik

    In CRM Rocks Episode 161, Markus Erlandsson and Malin Mattnes talk with Inge Magne Brøvik, Microsoft MVP and founder of Brixia, about Dynamics 365 Business Central for CRM professionals. The conversation covers what Business Central is, how it compares to Finance & Operations, and why it’s often a better fit for many organizations than larger enterprise ERP systems. Inge explains key concepts like companies as legal entities, common integration challenges with Dataverse and Dynamics 365 Sales, and when to use out‑of‑the‑box connectors versus APIs. The episode also explores personalization vs. development, Power Automate and approval flows, embedded Power BI reporting, cloud migration from on‑prem NAV, and how Business Central fits into Microsoft’s broader “Better Together” story—now and in the future with AI and agents. A practical and honest episode for CRM consultants, architects, and Microsoft professionals who want to better understand how ERP and CRM really work together. The post Business Central for CRM Folks with Inge Magne Bruvik first appeared on CRM Rocks.

  5. 4月14日

    Manage Dataverse storage with Heidi Neuhauser and Kylie Kiser

    Episode 160: Markus Erlandsson is joined by Heidi Neuhauser and Kylie Kiser to talk about how to manage your Dataverse storage. They start by explaining what Dataverse storage actually consists of and where to see your capacity in the Power Platform Admin Center. Then they discuss what happens when you go over capacity and what … Continue reading Manage Dataverse storage with Heidi Neuhauser and Kylie Kiser The post Manage Dataverse storage with Heidi Neuhauser and Kylie Kiser first appeared on CRM Rocks.

  6. 3月14日

    Power BI for CRM folks with Laura Graham-Brown

    Episode 159: Markus Erlandsson and Malin Martnes chatted with freelancing Laura Graham-Brown about Power BI for CRM folks. Laura starts explaining how Power BI fits in everywhere, and nowhere. In Power Platform, Laura explains how we in CRM can help analytics by designing solutions to fit both worlds. BioData Platform and Business Applications Microsoft MVPBusiness … Continue reading Power BI for CRM folks with Laura Graham-Brown The post Power BI for CRM folks with Laura Graham-Brown first appeared on CRM Rocks.

  7. 2月14日

    Running a Hackathon with Ulrikke Akerbæk

    Episode 158: Markus Erlandsson and Malin Martnes chatted with Ulrikke Akerbæk from Itera about the Hackathon ACDC and how we can run our own hackathon. Ulrikke starts by explaining how she likes starting new projects and getting to learn new team members, then she continues that a hackathon like ACDC is the best way to … Continue reading Running a Hackathon with Ulrikke Akerbæk The post Running a Hackathon with Ulrikke Akerbæk first appeared on CRM Rocks.

  8. 1月14日

    Finance and Operations for Power Platform

    Episode 157: Markus Erlandsson and Malin Martnes chatted with Johan Persson from the Engage group, about what we who work with Power Platform need to know about Finance and Operations. We start by talking about what it’s called and how many ERP products there are in the Dynamics family today. Johan continues to discuss various … Continue reading Finance and Operations for Power Platform The post Finance and Operations for Power Platform first appeared on CRM Rocks.

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番組について

The CRM Talk Show

情報

  • クリエイター
    Markus Erlandsson
  • 配信期間
    13年 - 26年
  • エピソード
    166
  • 制限指定
    不適切な内容を含む
  • 番組のWebサイト
    CRM Rocks