FWRD: An EasyCare Podcast

EasyCare
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Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.

  1. 6月20日

    The Walk Around Problem: Advisor Issue or Leadership Failure?

    FWRD: An EasyCare Podcast

    29分

  2. 6月5日

    Turning Used Cars Back Into a Profit Center with Eric Meahan

    In this episode of FWRD, hosts Corey Smith and Erick Jauregui speak with Eric Meahan, Managing Director of Repair360, about the declining profitability of used cars at dealerships. Meahan explains that gross profit per unit has dropped over 12% year-over-year due to inflated acquisition costs post-COVID, parts shortages, and increased reconditioning expenses. He emphasizes that dealerships must shift from viewing reconditioning as an afterthought to treating it as their supply chain. Key strategies discussed include improving vehicle appraisal processes, implementing better communication systems, tracking leading indicators rather than just cycle time, and establishing clear accountability in the recon process. Meahan recommends dealerships focus on getting vehicles retail-ready within five days, implement daily recon huddles, and measure KPIs like idle time, parts waiting periods, and rework. The conversation highlights how proper reconditioning management can turn used cars back into a profitable center for dealerships, with practical advice for immediate implementation.

    34分

  3. 5月20日

    Leveling Up Leadership Culture with the Team Reeder Trausch Marine

    In this episode of FWRD, Erick Jauregui sits down with the leadership team from Reeder Trausch Marine to explore what it takes to build a high-growth dealership without losing sight of culture. From humble beginnings to multi-location success, the team shares how strong leadership, clear communication, and unwavering standards have fueled their growth. The conversation dives into the importance of maintaining a family-first culture, developing leaders from within, and creating consistent, customer-focused processes across every department. The team also discusses innovation in the marine space—from training and technology to new customer experience initiatives like boating education and concierge-style services. Listeners will gain insight into how Reeder Trausch Marine continues to evolve while staying grounded in its core values, and how intentional leadership, accountability, and investment in people can drive both performance and long-term success.

    34分

  4. 5月5日

    How Better Communication Improves Service Performance with Bernie DeGraw

    In the latest episode of FWRD, Erick Jauregui speaks with Bernie DeGraw, a senior education developer for MRAA. They discuss the evolution of customer expectations in the marine service industry, emphasizing the significant gap in service compared to sales. Bernie highlights the importance of communication skills and education for service managers and advisors, noting that these roles must improve customer interactions to enhance service experiences. They agree that the focus should shift towards creating a continuous relationship with customers post-sale, rather than viewing the sale as an endpoint. Additionally, the conversation touches on the necessity of incorporating technology, including AI, to improve customer service and streamline operations. The episode encourages listeners to take actionable steps to enhance communication and training within their teams to foster a world-class customer experience in the marine service sector.

    45分

  5. 4月20日

    The Future of Fixed Ops with Russell Hill from Fixed Ops Marketing

    In this episode of FWRD, Corey Smith sits down with Russell Hill, Co-Founder and Managing Partner of Fixed Ops Marketing, to discuss why dealership websites have become the new digital showroom for fixed operations. With more than 40 years in the automotive industry, Russell shares insights on how the service customer journey has shifted online and why many dealership websites still fail to meet modern expectations. Nearly 30% of dealership website visitors are looking for service information, yet many encounter outdated content, poor navigation, or limited transparency around pricing. Corey and Russell explore how dealerships can improve their digital service experience, reduce customer defection after the warranty period, and capture more fixed ops revenue through clearer navigation, better content, and a more intentional digital strategy. They also discuss how emerging technologies like AI and predictive maintenance will continue to reshape the service experience and help dealerships anticipate customer needs earlier. For dealers focused on growth and retention, one thing is clear: your website plays a critical role in the future of fixed operations.

    36分

  6. 4月5日

    From Guesswork to Game Tape: AI Coaching for Dealerships Sales Teams with Gavin Janis

    See EasyCoach in action: easycare.com/easycoach What if every F&I conversation in your dealership could drive better performance, stronger compliance, and higher revenue? In this episode of FWRD, we introduce EasyCoach℠ powered by Siro, EasyCare’s newest AI-driven platform designed to reinforce F&I training and turn real customer interactions into actionable coaching insights. EasyCoach℠ records, transcribes, and analyzes real finance conversations, scoring them against the proven EasyCare F&I process to surface coaching opportunities, compliance risks, and missed revenue moments. Why EasyCoach matters for dealerships: Most dealerships invest in training. EasyCoach℠ ensures that training is consistently executed in every deal. By providing real-time visibility into what’s actually happening in the F&I office, EasyCoach℠ helps leaders coach with precision, improve accountability, and scale performance across their teams. What you’ll learn in this episode How AI is transforming F&I coaching through real conversation analysisHow dealers are seeing a $200+ lift in PBRHow product penetration increased from 4% to 20% with better visibilityHow EasyCoach℠ helps identify compliance risks before they become costly issuesA real example of $120K saved through recorded transaction validationWhy top-performing F&I managers succeed through stronger rapport and needs assessment

    35分

  7. 3月20日

    Leadership in Building Winning Teams-with Jamison Carrier

    In this episode of FWRD, Corey Smith and Erick Jauregui sit down with leadership expert and author Jamison Carrier to discuss what it really takes to build a high-performing team in today’s automotive industry. Jamison shares insights from his new book Building a Championship Team, including why money alone is a weak motivator, how leaders can create a culture centered around winning, appreciation, and accountability, and why dealerships must move beyond informal hiring practices to build stronger teams. He explains how identifying traits like hunger, humility, and competitiveness can help leaders hire and promote the right people, not just the best interviewers. The conversation also explores common leadership challenges in growing organizations, including unclear roles, communication breakdowns, and the risks of promoting top performers who may not yet be ready for leadership positions. Jamison emphasizes the importance of defining expectations clearly so every team member understands what success looks like and how to achieve it. For dealership leaders focused on improving team performance, retention, and culture, this episode provides practical strategies for building organizations that prioritize accountability, development, and long-term success.

    32分

  8. 3月5日

    Winning the Service Game: New Plays for 2026 and Beyond

    In this episode of FWRD, Corey Smith and Erick Jauregui break down what it really takes to win in fixed operations in 2026 and beyond. Service is no longer just a department. It is the dealership’s profit engine. And the stores that treat it that way will dominate the next decade. With overloaded service advisors, technician shortages, smarter customers, and rising corporate demands, doing what worked in 1990 will not work in 2026. Corey and Eric share real, actionable plays for: • Turning the service drive into a sales floor • Elevating the role of the service advisor • Rethinking dealership layout and operational structure • Building a fixed ops culture that drives long-term profitability • Aligning service strategy with dealership growth goals If you are a dealer principal, GM, fixed ops director, or service manager looking to increase retention, improve RO performance, and future-proof your store, this episode delivers practical strategies you can implement now.

    27分
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予告編

番組について

Welcome to FWRD: An EasyCare Podcast, your go-to resource for mastering dealership operations, hosted by Corey Smith and Erick Jauregui. With extensive backgrounds as a training professionals, each episode delves deep into the automotive, powersports, RV, and marine industries. FWRD brings expert guests to the table, sharing invaluable insights and strategies for success. From optimizing sales techniques to navigating industry trends, FWRD equips you with the knowledge and tools needed to thrive. Tune in to FWRD and stay ahead of the curve.

情報

  • クリエイター
    EasyCare
  • 配信期間
    21年 - 26年
  • エピソード
    127
  • 制限指定
    不適切な内容を含まない
  • Copyright
    © EasyCare
  • 番組のWebサイト
    FWRD: An EasyCare Podcast

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