Metrigy MetriSight

Metrigy
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Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

  1. MetriSight Ep. 97 - CCaaS MetriRank 2026

    2日前

    MetriSight Ep. 97 - CCaaS MetriRank 2026

    In this episode, Metrigy's senior research director, Diane Myers, shares which CCaaS providers have made this year's ranking, explains how each fits into our new Landscape categorization--Leaders, Challengers, and Performers--and discusses which vendors didn't make the list but are on our watch list.

    15分
  2. MetriSight Ep.96 - Tracking AI Sentiment QoQ

    6月29日

    MetriSight Ep.96 - Tracking AI Sentiment QoQ

    Metrigy's Matt Craig, senior director of product development, shares the Q2 view of our AI Sentiment Index. Tune in to discover how the index and sub-indexes have changed from their Q1 baselines, and what the top takeaways are from his analysis.

    17分
  3. MetriSight Ep.95 - Announcing 2026 CX MetriStar Award Winners

    5月6日

    MetriSight Ep.95 - Announcing 2026 CX MetriStar Award Winners

    Which CX providers are delivering the best business value for their customers and receive the highest customer sentiment ratings across nine product categories? We provide the rundown in this episode. Tune in to discover which vendors get their customers' nod for agent assist, AI agents, CCaaS, conversation analytics, CPaaS, CRM, self-service knowledge management, VoC, and WEM.

    24分
  4. MetriSight Ep.94 - De-risking AI Voice Agents

    4月30日

    MetriSight Ep.94 - De-risking AI Voice Agents

    In this episode, Mark Rohan, co-founder and COO of CX assurance company Klearcom, joins us for a discussion on the real-world challenges of using AI voice agents... and how to get ahead of them, plus measure success.

    21分
  5. MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes

    4月16日

    MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes

    Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through the hows and whys of these indexes, and discuss the most interesting findings.

    27分
  6. MetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of Zoho

    4月14日

    MetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of Zoho

    AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval about how Zoho is positioning itself to enable its customers to leverage AI for measurable return on investment, the opportunities for specific industries, and how the software as a service market is evolving to enable citizen development. We also talk about the role of partners, and how best to support regional needs for data sovreignty.

    15分
  7. MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026

    3月23日

    MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026

    Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing trends.

    31分
  8. MetriSight Ep.90 - Evolving Security Threats in 2026

    2月23日

    MetriSight Ep.90 - Evolving Security Threats in 2026

    In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack and defense, the growing risk of cookie-based attacks, increasing risks to enterprise devices, how quantum computing will impact security strategies, how organizations should think about security incident management going forward, and how they should unify hardware and software security management to minimize risk.

    37分
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番組について

Metrigy's MetriSight provides metrics-based guidance for IT professionals covering the latest topics unified communications and collaboration, customer engagement, employee experience and work management.

情報

  • クリエイター
    Metrigy
  • 配信期間
    22年 - 26年
  • エピソード
    25
  • 制限指定
    不適切な内容を含まない
  • Copyright
    © 2026 Metrigy
  • 番組のWebサイト
    Metrigy MetriSight