無料体験のお申し込みはこちら https://mosh.jp/services/380220?openExternalBrowser=1 ■英検面接対策 1回のみ https://mosh.jp/services/375269?openExternalBrowser=1 2回 https://mosh.jp/services/375275?openExternalBrowser=1 ■感想・質問・出演・お問い合わせフォーム https://forms.gle/UWvo7N1j7aFqNbBY9 ■質問と答え Q1: What are Mr. Takahashi's two complaints?高橋さんの2つの不満は何ですか? A1: The promised onboarding training was never held, and the assessment data shows up late in the system.約束された導入研修が実施されておらず、診断データの反映が遅れていることです。 Q2: What does Ao offer to make up for the two months?アオは2ヶ月分の埋め合わせとして何を提案していますか? A2: Extending the contract by two months at no charge.契約を2ヶ月間、無償で延長することです。 ■単語・フレーズの解説 1. make it right（事態を正す、埋め合わせる） Iwasaki: ...we're here to make this right.（私たちは、この状況を正すために来ました。） 「間違い・問題を正しい状態に戻す、埋め合わせをする」定番表現。トラブルやミスの後に「きちんと対応します」と誠意を示すときに使う。 2. that's on us（それは私たちの責任だ、こちらの落ち度だ） Ao: ...that's on us, not on you.（それはこちらの責任で、あなたのせいではありません。） be on someone で「〜の責任・落ち度である」。that's on us（我々の責任）／that's on me（私の責任）のように使う。責任の所在を率直に認める口語表現。 3. take responsibility for 〜（〜の責任を負う） Ao: I take full responsibility for picking this up now.（今この件を引き受ける責任を、私が全面的に負います。） 「〜の責任を取る・引き受ける」定番表現。take full responsibility で「全面的に責任を負う」と強調。ep3で出た take ownership（当事者意識を持つ）とも近い、責任を引き受ける姿勢の表現。 4. lay out（（計画などを）詳しく説明する、提示する） Ao: So let me lay out exactly what we'll do.（では、私たちが何をするかを正確にご説明します。） 「（計画・手順を）順序立てて示す・提示する」句動詞。lay out a plan（計画を提示する）のように使う。 5. fall through the cracks（見落とされる、抜け落ちる） Iwasaki: ...so nothing falls through the cracks again.（二度と何も見落とされないように。） 「（管理の隙間から）抜け落ちる・見過ごされる」イディオム。crack（ひび割れ・隙間）から物が落ちる比喩。タスクや連絡が「誰の手もつかず抜け落ちる」状況を表す。まさに今回の引き継ぎ漏れを指す表現で、再発防止を語る場面にぴったり。 ■構文解説 It's the least we can do.（せめてものことです／それくらいはさせてください） Ao: I'd like to propose extending your contract by two months at no charge. It's the least we can do.（契約を2ヶ月無償で延長させてください。せめてものお詫びです。） the least someone can do は直訳すると「〜ができる最小限のこと」。そこから「せめてこれくらいはさせてほしい」という、謝罪・お詫び・厚意の場面で使う定番表現になる。ポイントは、「大したことはできないが、せめてこれだけは」という謙虚さ・誠意を込められること。 例文： After all the trouble we caused you, a full refund is the least we can do.（これだけご迷惑をおかけしたのですから、全額返金はせめてものお詫びです。）You drove me all the way home — the least I can do is buy you a coffee.（家まで送ってくれたんだから、コーヒーくらいおごらせてよ。）補足：本文の "what I need is action, not just an apology"（必要なのは謝罪でなく行動だ）も、高橋さんの本音を突いた強い一文。what I need is 〜（私が必要なのは〜だ）は、要求を明確に伝える強調構文で、覚えておくと交渉で使える。 ■スクリプト Takahashi: Let's get straight to it. I'll be honest with you — we're quite frustrated with how things have gone. Iwasaki: We completely understand, Mr. Takahashi. Ao is now your main contact, and we're here to make this right. Ao, please. Ao: Mr. Takahashi, I'm truly sorry for the trouble you've experienced. I've reviewed everything, but before we discuss solutions, I'd like to make sure I understand your concerns correctly. May I? Takahashi: Go ahead. First, we were promised an onboarding training session for our HR team when we signed. That was two months ago, and it still hasn't happened. On top of that, the assessment data for our new hires is showing up late in the system. We're paying for a service we can't fully use. Ao: You're absolutely right to be upset, and I won't make excuses. During the handover, these commitments weren't passed on properly, and that's on us, not on you. I take full responsibility for picking this up now. Takahashi: I appreciate you saying that. But honestly, what I need is action, not just an apology. Ao: Understood. So let me lay out exactly what we'll do. First, the training. I'll schedule a full onboarding session for your HR team within the next week, and I'll run it myself. Second, the data delay. Our technical team has already identified the cause, and it will be fixed by this Friday. I'll confirm it with you personally once it's resolved. Takahashi: That's more concrete. And how do I know this won't happen again? Iwasaki: That's a fair question. From now on, Ao will send you a short status update every two weeks, so nothing falls through the cracks again. You'll always know where things stand. Takahashi: Alright. That does reassure me somewhat. Ao: And to make up for the two months you couldn't fully use the service, I'd like to propose extending your contract by two months at no charge. It's the least we can do. Takahashi: That's a fair gesture. I'll admit, I came in today ready to consider cancelling. But this is a much better response than I expected. Ao: I'm really glad to hear that. You gave us a chance to fix this, and I don't take that lightly. I'll make sure we earn back your trust. Takahashi: Let's start with that training session. Send me some dates. Ao: I'll send them this afternoon. Thank you for your patience, Mr. Takahashi. #耳英語 #英語学習 #英会話 #学び直し LISTENで開く
