Inside Automotive with Jim Fitzpatrick, powered by CBT News

Jim Fitzpatrick
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Inside Automotive is a groundbreaking show that offers a captivating blend of dealership news, automotive retailing best practices, and cutting-edge industry insights from top executives and analysts. Featuring trailblazing industry insiders, this show offers a comprehensive look into the latest happenings within dealerships, highlighting key trends and developments. Through interviews with successful dealers, expert analysis, and practical advice, viewers gain valuable knowledge on implementing effective strategies, improving operations, and navigating the ever-changing automotive landscape. For more like this visit us at CBTNews.com.

  1. 9月12日

    Blind Spots in Dealer Marketing

    Cox Automotive commissioned a white paper with Perficient that reveals startling insights about automotive marketing measurement and the massive blind spots most dealers face when evaluating marketing effectiveness. • Research shows car buyers engage with 62 touchpoints before purchase, yet most dealers only track first or last touch • 92% of the customer journey remains invisible to dealers relying solely on CRM data for measurement • Only one in three sales involves any type of lead contact throughout the entire shopping journey • 48% of consumers start their car shopping journey on marketplace websites • Cost per lead metrics often mislead dealers, as poorly performing stores frequently have the lowest cost per lead • Technology now enables tracking across the full customer journey, connecting marketing activities to actual sales • Dealers should shift from cost per lead measurement to ROI models that weight all customer engagements • Close rate provides the most reliable comparison across stores, vendors, and salespeople Dealers can access the white paper at b2b.autotrader.com or find it on the AutoTrader podcast page at b2b.autotrader.com/fortheroadforward in the resource tab. Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    11分

  2. 9月11日

    Claremont Toyota's Recipe for 12,000+ Annual Sales

    Brad Pringle, General Manager of Claremont Toyota, shares how his dealership will sell 12,600 vehicles generating $570 million in revenue this year despite market challenges in Southern California. • Business is moving in the right direction with projected 10-11% year-over-year growth • Southern California market experienced disruption from tariff concerns and ICE raids affecting Hispanic customers • Operating with incredibly low 8.3-day supply of inventory, compared to regional average of 10.5 days • Toyota's hybrid strategy proving successful while other manufacturers recalibrate EV plans • Leasing penetration approaching pre-COVID levels at 27-29%, reaching 40% on affordable models • Digital retailing hasn't eliminated dealership visits but completely transformed the customer research process • Customer experience philosophy centers on "how easy is it to do business with us?" • Successful dealerships focus on setting customers up for financial success rather than one-time transactions • Amazon and other third parties entering auto retail creates both challenges and opportunities Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    19分

  3. 9月5日

    Defending the Franchise: Ted Smith on State Dealer Associations

    State dealer associations defend dealers' rights daily by monitoring industry trends, anticipating challenges, and initiating protective measures before dealers even realize they're needed. Ted Smith, President of Florida Automobile Dealers Association, explains how trade associations provide crucial support to dealers who are too busy running their businesses to track regulatory changes and manufacturer maneuvers. • State associations monitor industry trends and anticipate challenges so dealers can focus on running their businesses • Florida led the fight against manufacturers bypassing the franchise system with direct-to-consumer sales models • FADA raised $4 million to win a landmark 2008 case ensuring proper warranty reimbursement for dealers • Current battles include fighting for OEM parts usage and against EPA regulations that could disrupt dealer allocations • The Alliance of Automobile Manufacturers' letter to the DOJ calling franchise laws "anti-competitive" raises serious concerns • Smith challenges manufacturers to clarify if they truly support the franchise system or are planning to bypass dealers Support your state dealer association and NADA through membership and PAC contributions to ensure they can continue fighting for dealers' rights at both state and federal levels. Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    22分

  4. 9月3日

    Andy Gelcher Reveals How Chevrolet Dealers Are Thriving Despite Market Headwinds

    Chevrolet National Dealer Council Chairman Andy Gelcher discusses how dealerships are navigating today's challenging automotive landscape while maintaining strong performance. Despite uncertainty around EV tax credits and shifting consumer preferences, Mohawk Chevrolet has increased new car sales by nearly 40% and used car sales by nearly 30% compared to last year. • EV sales increasing 25% at Mohawk Chevrolet, partly driven by customers rushing to use the $7,500 federal tax credit before it expires • Strategic focus on more affordable EVs under $40,000 to maintain momentum after tax credits end • Used car sourcing succeeding through service drive exchanges (20-30 vehicles monthly) and digital tools like Kelley Blue Book's Instant Cash Offer • GM's Car Bravo program providing competitive advantage by allowing dealers to offer special financing on non-GM certified pre-owned vehicles • Mobile service growing but still developing, with capacity for significant expansion beyond current 6-7 appointments weekly • Tariff concerns and "buy American" sentiment having less impact than initially expected as manufacturers absorb most costs • Customer experience remaining the central focus across all dealership touchpoints Our success comes from focusing on exceptional customer experiences at every interaction point – whether in our showroom, service drive, or delivering vehicles to homes states away. Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    15分

  5. 8月25日

    Navigating Auto Industry Headwinds While Expanding Dealerships

    Jim Keffer, CEO of Keffer Auto Group, shares how his organization continues expanding through acquisitions while navigating industry challenges by focusing on equity partnerships with talented operators. • New acquisition of a Chevrolet dealership in Minnesota demonstrates their growth strategy despite retail headwinds • Keffer's unique business model offers equity partnerships to strong operators rather than focusing primarily on location or brand • Philosophy originated with Jim's father who received a similar opportunity in 1974 from Charles Johnson • Decentralized management approach gives owner-operators autonomy to make decisions for their specific markets • Acquisition targets focus on stores with upside potential rather than already-optimized dealerships commanding premium multiples • Strong used car operators make ideal partners as they can quickly improve profitability while building other departments • EV tax credit rollback presents challenges but represents a small portion of total business currently • Upcoming tariffs likely to further impact vehicle affordability with manufacturers unable to fully absorb the 15% increases • Industry may need to develop more used vehicle leasing programs to address affordability concerns • Competitive mindset summarized by Keffer's bear metaphor: "You don't have to run faster than the bear, just faster than your friend" Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    24分

  6. 8月20日

    Your Dealership Loses Money Every Time Payment Quotes Change

    Pete MacInnis, CEO of eLEND Solutions, reveals shocking data about payment accuracy in auto retail and the significant financial impact on dealerships when quotes don't match approvals. • Only 1.6% of all credit applications are approved exactly as submitted by dealers • Average payment on approvals is $32 higher than quoted on new cars, $36 higher on used vehicles • 76% of survey respondents agreed with the payment discrepancy findings • 55% of dealers report losing up to 5% of vehicle sales due to payment disconnects • 86% of respondents stated front-end gross profit was reduced 5-20% to resolve payment friction • 53% reported finance gross profit reductions of 1-10%, with another 34% seeing 11-20% reductions • Current siloed approach creates poor customer experience when terms change after negotiations • Solution requires bringing true lender finance approval terms to the front of the sales process • eLEND Solutions offers connected retailing products to address these issues Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    14分

  7. 8月19日

    Jack Hollis believes the automotive industry thrives when we focus on service, not sales.

    Jack Hollis joins Accrual Equity Partners as managing partner after 33 years at Toyota, partnering with founders Brady Schmidt and Jacob Tilzer to create a multi-faceted automotive investment firm. Their company spans dealerships, collision centers, aftermarket repair, and M&A services with a unique approach focused on creating value through service and relationships. • Jack chose entrepreneurship over corporate offers to continue serving dealers and customers • Accrual Equity Partners operates across multiple automotive sectors including dealership ownership • The company is self-funded, allowing more flexibility than traditional private equity • Fixed operations remains the backbone of dealership profitability and is "recession proof" • Dealership consolidation continues with mid-sized groups needing to grow to remain competitive • Technology investments, especially AI, will transform dealership operations in coming years • The M&A process typically takes about a year from listing to closing • Accrual's philosophy centers on creating "win-win-win" outcomes for sellers, buyers, and communities • Jack's industry relationships from his Toyota career provide valuable connections • Continuous improvement (Kaizen) and servant leadership are core values for future success Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    25分

  8. 7月31日

    Kelly Loeffler on Supporting America's 34 Million Small Businesses

    Kelly Loeffler, SBA Administrator and former US Senator from Georgia, shares insights on how the administration is supporting America's 34 million small businesses and creating an environment for economic growth and innovation. • SBA supports small businesses through access to capital, business counseling, government contracting opportunities, and disaster relief • The agency provides loans up to $500,000 for homeowners affected by disasters like the recent Texas floods • Recent tax legislation makes permanent the 20% pass-through deduction and 100% expensing of capital purchases • Working families will take home approximately $10,000 more annually thanks to the elimination of taxes on tips and overtime • New SBA onshoring portal at sba.gov lists over one million domestic suppliers to help businesses source American-made products • Current priorities include deregulation and pushing for lower interest rates to further support small business growth • SBA's 504 loan program funds over 100 factory loans weekly, supporting American manufacturing resurgence Visit sba.gov to explore resources including our onshoring portal, loan programs, and business counseling services to help start or grow your small business. Inside Automotive with Jim Fitzpatrick is powered by CBT News, your go-to source for the latest news, trends, and insights in retail automotive. Subscribe for more interviews with top industry leaders, dealership innovators, and experts shaping the future of automotive. For more content, visit CBTNews.com and follow us on your favorite podcast platform.

    15分
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番組について

Inside Automotive is a groundbreaking show that offers a captivating blend of dealership news, automotive retailing best practices, and cutting-edge industry insights from top executives and analysts. Featuring trailblazing industry insiders, this show offers a comprehensive look into the latest happenings within dealerships, highlighting key trends and developments. Through interviews with successful dealers, expert analysis, and practical advice, viewers gain valuable knowledge on implementing effective strategies, improving operations, and navigating the ever-changing automotive landscape. For more like this visit us at CBTNews.com.

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