PCC Local Time

Nancy Joan Hess

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]

  1. Finding Your Place: Why Boroughs Demand Everything. A conversation with Maggie Dobbs

    1日前

    Finding Your Place: Why Boroughs Demand Everything. A conversation with Maggie Dobbs

    Maggie Dobbs is a trained city planner (Rutgers) who spent a decade writing comprehensive plans across Montgomery County before stepping into her current role as Borough Manager of Narberth, Pennsylvania, a half-square-mile community tucked inside Lower Merion Township just outside of Philadelphia. She arrived after a period of leadership turnover. What she found was not a small job. It was a dense one. Host Brandon Ford and co-host Nancy Hess have a wide ranging conversation with Maggie that moves through the real experience of borough management: the math of running a full municipal government — police, public works, library, eleven miles of road — with fifteen people and a fraction of a township’s budget; the intimacy that makes boroughs special and the same intimacy that makes criticism land close to the heart; and the reality that wearing every hat in the building demands more knowledge, not less, than specializing in a larger organization. Maggie is candid about walking into a community that had cycled through five managers in four years, what it took to steady that ship, and why her focus is on building standard operating procedures so the day-to-day can run itself. Along the way, the crew explores Narberth’s housing story — how a historically working-class rail town became the highest median sales price in Montgomery County — and what that shift means for a community once referred to as “Mayberry,” still sorting out who it is. MuniSquare is a reader-supported publication. To receive new posts and support our work, consider becoming a free or paid subscriber. “My job gets in the way of me doing my job.”— Maggie Dobbs — on the borough manager’s capacity problem“Your hats are wearing hats. It’s a lot.”— Maggie Dobbs — on generalist demands in a small-staff borough"If I had a campaign slogan, it would be policy and procedure. My big push has been standard operating procedures. I want to think less about the day-to-day. I want the day-to-day to essentially run itself because we've already figured it out. I don't want to have to answer questions I've answered again." — Maggie Dobbs, on her first-year management strategy🔥 Hot TakesFive Realities Before You Take the Seat Your job will crowd out your job. Protect space for strategic work.SOPs are not paperwork. They are oxygen.Fill your blind spots early. Pride is expensive.Proactive information reduces political friction.Borough leadership is not smaller. It’s closer. Timestamps0:00 – Introducing Maggie and Narberth 1:18 – The “donut hole” geography inside Lower Merion 2:09 – Maggie’s path: NJ Dept. of Agriculture → Rutgers → Planning 3:30 – Montgomery County Planning Commission & contract planning model 5:49 – Writing four comprehensive plans; interviewing...

    56分
  2. Free Agency in Local Government: A conversation with Brad Gotshall about protection, advocacy and reputation.

    2月17日

    Free Agency in Local Government: A conversation with Brad Gotshall about protection, advocacy and reputation.

    There is a polite fiction in local government that serving “at the pleasure of the governing body” rests securely on mutual trust. Often it does. Increasingly, it can feel more fragile. In today’s political climate, the employment relationship between elected officials and their chief administrative officer deserves a closer examination. What protections actually exist? Who advocates for the manager when circumstances shift? In this episode of Generation on the Rise, Eden Ratliff and Dave Pribulka sit down with Brad Gotshall to explore what it means to become, in his words, a “free agent.” They examine contracts and severance, and they also confront questions of reputation, professional identity, and the personal weight of transitions that can be political, strategic, or simply inevitable. MuniSquare is a reader-supported publication. To receive new posts and support our work, consider becoming a free or paid subscriber. ⏱️ Timestamps00:00 – Cold open, book banter, introductions04:30 – Brad’s background: elected official at 17 to professional manager09:30 – Transition to Warren County and “free agency”11:30 – Protecting yourself as a manager: personal and professional buckets13:30 – Contract negotiations: learning the hard way16:00 – Do managers need representation?19:00 – The loneliness of severance negotiations22:00 – Lower Paxton: no contract, negotiated exit26:00 – Recruiter’s role in negotiations31:00 – Severance pushback and board dynamics37:00 – Creative contract structures (Rehoboth example)39:30 – Should managers use agents?41:30 – Legal review vs. negotiation support43:00 – Preserving reputation under NDAs45:30 – Building a personal brand before crisis hits48:00 – No-fault divorce vs. political dismissal50:00 – Wrap-up and Part Two teaser

    51分
  3. Crisis as the New Normal - Management Under Pressure with Jeffrey Stonehill

    2月11日

    Crisis as the New Normal - Management Under Pressure with Jeffrey Stonehill

    Eden and Dave are joined by guest Jeffrey Stonehill, Borough Manager of Chambersburg Pennsylvania. They begin with an examination of how crises today differ from those Jeffrey encountered when he began in the field. Although they traverse the doom and gloom of dealing with crisis in the profession, they return to the core reasons they remain in the field. Contrasting generational perspectives and recognition of the vulnerability that comes with commitment and transitions make this episode a memorable one. Subscribe to MuniSquare on Substack for more content like this. “If everything is a crisis, nothing is.” - EdenYou have to have a little bit of self-confidence. I will find the place, I will find the role, I will find the journey. It's like the actor—the Broadway play closes, what do they do the next day? You need to have confidence that it will work itself out. - Jeffrey"There is a lightness of being after you're gone that almost hits as you're walking out the door. That's when I realized how much pressure I'd been under. That feeling is quickly replaced by this feeling of not being a part of something bigger than yourself anymore. When that ends, especially if it ends abruptly, it's a hard realization to wake up one morning and your calendar is empty." - Dave Hot Takes:🔥Crisis has always been part of the job. The pressure isn’t new — the speed is. 🔥Not every issue deserves full emotional escalation. 🔥Fire Suppression ≠ Fire Prevention. Be proactive. 🔥 The communities you serve will continue without you—and that's okay. 🔥Leaving a community requires a grieving process, even when it's your choice to leave. 🔥The work is meaningful. Despite the pressure, leaders would not trade the experience. Timestamps00:00 - Cold open and greetings 03:47 - Welcome and introduction to Generation on the Rise 04:42 - Introducing first-time guest Jeffrey Stonehill 06:32 - Jeffrey’s career journey: From SUNY grad to 40-year manager 08:15 - The “crisis as normal” phenomenon in local government 11:45 - Why municipalities attract constant crisis 15:20 - The evolution of pressure: Then vs. now 19:30 - Harrisburg bankruptcy and advisory board experience 24:10 - The psychological toll of perpetual emergency management 28:45 - Learning to disconnect (or trying to) 33:20 - The loneliness of municipal management 37:50 - Why managers struggle to share burdens 42:15 - Transitioning between communities: The Disney tradition 45:40 - The grieving process when you leave a community 49:18 - Taking care of yourself and your family 50:05 - Despite everything: Why we love this profession 52:03 - Closing thoughts and next week’s preview

    53分
  4. Inform, Respect, Deliver: Local Government Managers in the Policy Arena

    1月16日

    Inform, Respect, Deliver: Local Government Managers in the Policy Arena

    In this kickoff-to-2026 episode of Generation on the Rise, hosts Dave Pribulka, Brandon Ford, and Eden Ratliff tackle the question: what is the real role of a municipal manager in forming local government policy? Generation on the Rise is produced by Nancy Hess (Publisher of MuniSquare) and features Eden Ratliff (Middletown Township Manager, Bucks County PA), Brandon Ford (Lower Merion Assistant Township Manager, Montgomery County PA, and Dave Pribulka (Bellefonte Borough Manager, Centre County PA) MuniSquare is a reader-supported publication. To subscribe to this feed, receive new posts and support our work, consider becoming a free or paid subscriber. This is a great listen for anyone interested in the work of local government or just wants to understand how it really works. Be sure to leave your comments and questions for the crew to tackle in a future episode. “Our job is to inform the process, respect the outcome, and then deliver with enthusiasm.” - Eden “We took ‘leaf blower ban’ as a goal and did what staff does—we turned it into options, wrote the ordinance, and recommended a seasonal ban. The board said, ‘Thanks, but we want a full ban.’ And that’s democracy.” - Brandon “Sometimes the textbook says, ‘The board sets policy, the manager administers.’ The real work is everything in between—the translation, the conflict, the opportunity costs.” - Dave TIMESTAMPS: 00:00 – New Year banter & Y2K 03:30 – First-week-back routines & “Purge Day” 06:30 – Reorganization meetings as the “real” New Year 09:00 – Setting up the topic: managers and policy formation 10:00 – Textbook council–manager model vs reality 12:00 – How Eden reads and frames board policy priorities 13:30 – Who really sets the agenda? Chair vs manager 14:30 – Is capital equipment a policy question? 16:00 – Municipal vs nonprofit vs corporate boards 17:30 – Disagreeing with the board and processing it at home 21:00 – Culture, roles, and “no big emotions” about policy 24:00 – Translating decisions up and down the organization 28:00 – “Negotiation” vs expectations and culture 29:30 – When managers do and don’t make recommendations 33:00 – Budgets, tax policy, and whether a balanced budget is a recommendation 36:00 – Assistant manager perspective: one functional unit 38:00 – Preemption, home rule, and plastic-bag bans 44:00 – Inertia, backlash, and revisiting policy after it “marinates” 47:00 – What’s distinctive about the Generation on the Rise cohort? 48:00 – When operations are failing and the manager must force the policy conversation 49:00 – Closing reflections & takeaways

    50分
  5. When Loyalty Gets Complicated in Local Government - Generation on the Rise shows us some heat!

    2025/12/30

    When Loyalty Gets Complicated in Local Government - Generation on the Rise shows us some heat!

    Summary: In this thought-provoking episode, Brandon, Dave, and Eden tackle the complex topic of workplace loyalty in local government. The hosts debate what loyalty means in practice, whether it’s connected to tenure, and how it differs from professionalism. The conversation takes an unexpected turn into residency requirements, sparking passionate disagreement about whether living in the community you serve impacts your work. As they wrap up 2024, the hosts announce exciting changes coming in 2025, including guest appearances. Generation on the Rise is produced by Nancy Hess (Publisher of MuniSquare) and features Eden Ratliff (Middletown Township Manager, Bucks County PA), Brandon Ford (Lower Merion Assistant Township Manager, Montgomery County PA, and Dave Pribulka (Bellefonte Borough Manager, Centre County PA) MuniSquare is a reader-supported publication. To subscribe to this feed, receive new posts and support our work, consider becoming a free or paid subscriber. Show Notes: What does workplace loyalty mean in local government?The connection (or disconnection) between loyalty and tenureICMA’s two-year standard and generational shifts in career mobilityProfessionalism vs. loyalty: which matters more?The heated residency debate: does living in your community change your recommendations?Small town dynamics vs. larger municipalitiesLooking ahead: Generation on the Rise adds guests in 2025! Timestamps: 00:00 - Cold open: ICMA’s two-year standard discussion01:00 - Holiday gift assembly war stories05:00 - Defining workplace loyalty in local government08:00 - The role of personal affinity in job selection11:00 - Measuring loyalty: what does it look like?15:00 - The two-year standard and its implications18:00 - Why managers move more frequently now22:00 - ICMA’s two-year standard revisited27:00 - Loyalty vs. professionalism in difficult decisions31:00 - The residency debate begins40:00 - Does living in your community affect recommendations?46:00 - Generational differences in mobility and commitment50:00 - Episode wrap-up and 2025 announcement

    54分
  6. Strategic Planning: From Vision to the Cross-offable Action

    2025/12/17

    Strategic Planning: From Vision to the Cross-offable Action

    As the calendar year closes out, Eden Ratliff sits down with Brandon Ford and Dave Pribulka to talk about strategic planning in the real world: not as a glossy document, but as a working “rudder” for budget decisions, priorities, and day-to-day execution. They dig into the tension between aspirational goals (the “why”) and cross-offable action steps (the “how”)—including how to avoid plans that sound inspiring but don’t translate into steps, owners, timelines, or resources. Along the way, they compare planning approaches in large and small communities, debate when to use consultants vs. doing the work in-house, and talk honestly about what happens when boards turn over and want to toss the plan on the shelf. Generation on the Rise is produced by Nancy Hess and features Eden Ratliff (Middletown Township Manager, Bucks County PA), Brandon Ford (Lower Merion Assistant Township Manager, Montgomery County PA, and Dave Pribulka (Bellefonte Borough Manager, Centre County PA) Subscribe to MuniSquare on Substack and sign up for the Generation on the Rise feed. Highlights00:00 - Welcome & Year-End Check-In 00:01 - Episode Introduction: Strategic Planning 00:02 - Brandon's Love/Hate Relationship with Strategic Planning 00:03 - The Chicken or Egg Debate: Aspirational vs. Practical 00:04 - Dave Introduces "Cross-Offable" Action Steps 00:05 - The Comp Plan vs. Strategic Plan Hierarchy Debate 00:07 - Eden's Cascade Model: How Plans Connect 00:08 - Lower Merion's Annual Priorities Workshop Process 00:11 - Strategic Planning for Small Communities 00:15 - Dave: Small Communities Need It MORE 00:17 - Brandon's Reality Check: Need vs. Resources 00:18 - In-House vs. Hiring Consultants 00:20 - Dave on Pros and Cons of Each Approach 00:22 - Eden's Charlottesville Story: Third-Party Facilitation 00:24 - Most Memorable Planning Experiences 00:26 - Eden's 112-Person Strategic Team: "Planning Is Messy" 00:28 - Strategic Plans Cannot Replace Policy Process 00:30 - The Big Question: What When Boards Throw Out Your Plan? 00:31 - Defining AMI and ALICE (Housing Affordability Context) 00:34 - Dave: Sometimes Things Just Change 00:35 - "Failing to Plan Is Planning to Fail" - True or False? 00:37 - Emergency Planning Discussion 00:38 - Dave's Key Insight: Strategic Plans Give Managers "Cover" 00:40 - Final Wisdom: Planning for Communities of All Sizes 00:41 - Closing & Where to Listen

    41分

番組について

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter and get access to more in-depth episode information. Check for a link in the show notes. [Intro and exit music by Joseph Hess. Cover art by Nancy Hess]