314本のエピソード
VUX World Kane Simms
-
- テクノロジー
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.
“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing
Hosted on Acast. See acast.com/privacy for more information.
-
CSAT and NPS are dead. Good Riddance. With Richard Smullen
Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences.
Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we’ll do with all the jobless call centre workers **grits teeth**. Learn the 4 missing pieces of your AI strategy and why you’re struggling to fill them.
Myself and Richard share so many similar perspectives on how to do AI right in the enterprise. This will be a bone shattering journey of cognitive dissonance if you’re not open to change. Be open. Dive in.1
Hosted on Acast. See acast.com/privacy for more information. -
How we built AI assistant, Sandy, with loveholidays
The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.
Eugene Neale, Director of Business IT and CX Engineering, and Tom Smith, Telecommunications Operations Manager at loveholidays, the UK's fastest growing and largest online travel agent, share use cases, lessons learned and best practices from years spent designing and building Sandy with Google DialogFlow.
Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/
Hosted on Acast. See acast.com/privacy for more information. -
The role of AI in music with SoundCloud's Hazel Savage
Hazel Savage is the VP Music Intelligence at SoundCloud and the founder of Musiio; a tech company using AI to make music easier to catalogue and find.
Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.
Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/
Hosted on Acast. See acast.com/privacy for more information. -
Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons
Ricardo Herreros Symons is the VP Corporate Development and Strategy at AI speech to text company, Speechmatics.
Hosted on Acast. See acast.com/privacy for more information. -
New updates from OpenAI: a rundown of GPT-4o and it's impact on CX
OpenAI GPT4o: What's new and what's the impact on CX? Today I'm joined by Marc Bernstein, CEO, Balto, to discuss the new updates from OpenAI, GPT-4o, and what it means for the future of CX.
Hosted on Acast. See acast.com/privacy for more information. -
Chatbot and LLM Analytics with Eric Griffing
From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation.
Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
In this episode00:00 Introduction and UNPARSED conference - Find out more at https://unparsedconf.com
4:32 Welcom Eric Griffing
7:25 Best practice for measuring LLM agents
12:10 Differences tracking ML and LLM bots
14:00 Goal completion
19:00 What's missing
22:00 How to set up tracking on chatbots
24:50 Tracking LLM chatbots
30:37 Air Canada's chatbot issues
33:38 LLM guardrails
37:00 Using data to inform your AI strategy
41:00 Effort over satisfaction
44:30 Tracking customer effort in chatbots
48:40 Market demand for AI analytics
55:40 Wrap up
Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.
Learn more from Dashbot:
https://www.dashbot.io/blog/360-bot-framework
https://www.dashbot.io/blog/inside-the-black-box-analyzing-your-llm-bot
https://www.dashbot.io/blog/navigating-the-shift-from-intent-based-to-language-model-chatbots
Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here
Hosted on Acast. See acast.com/privacy for more information.
テクノロジーのトップPodcast
その他のおすすめ