FranchiseU!

Dr. Kathy Gosser, Yum! Center for Global Franchise Excellence at the University of Louisville
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FranchiseU! is your inside track to the franchise world—whether you’re a franchisee, franchisor, investor, entrepreneur, corporate exec, or just franchise-curious. Hosted by Dr. Kathy Gosser, a leading voice in franchise education, the podcast features insightful interviews with industry pros and rising stars, from franchise owners to C-suite leaders, support specialists, scholars, and students. Each episode dives into real stories, lessons learned, and strategies that shape the franchise industry. Dr. Gosser brings her expertise and energy to every conversation, unpacking key takeaways and offering personal insights that connect the dots between theory and practice. It’s part conversation, part classroom, and all about helping you understand and thrive in franchising.

  1. 3월 3일

    Growing People Big and Small: The System, Standards, and Strategy Behind Celebree School’s National Growth

    In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, as she interviews Richie Huffman, founder and CEO of Celebree School, about the deliberate path from a single preschool in 1994 to a nationally expanding franchise system. After building the company to 26 corporate locations, Richie began franchising in 2019, formalizing the systems, standards, and culture that had fueled decades of steady growth. Today, with new franchise agreements, expansion into additional states, and recognition on Entrepreneur’s Franchise 500, Celebree’s growth reflects both demand and disciplined execution.   Central to that expansion is a commitment to consistency. Celebree supports franchisees through clearly defined owner competencies, strengthened operating standards, required first-year accounting guidance, and a real estate fund designed to acquire and lease properties to operators. These structures reduce risk while preserving brand integrity.   Richie’s leadership philosophy centers on “growing people big and small.” That includes mapped career paths for educators, hiring based on nine core competencies, rigorous market analysis, and responsiveness to trends such as universal pre-K funding. Through the Huffman Family Foundation and partnerships with organizations like Ronald McDonald House and children’s hospitals, Celebree extends its mission beyond the classroom. As President and CEO, Richie remains closely engaged with franchisees, shaping a culture defined by accountability, service, and long-term vision.   Key Highlights Include:   Mission-Driven GrowthFrom First School to RebrandRoles of Founders While ScalingStudent, Teacher, Parent DevelopmentFranchisee Selection and CultureFranchise Real Estate FundFranchise Legacy  Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.   Don’t miss out on all things FranchiseU!: Website: FranchiseU! Instagram: @franchiseu_podcast Facebook: @FranchiseU Podcast Twitter: @franchiseupod TikTok: @franchiseupod   Reach out directly to Dr. Kathy Gosser via LinkedIn.   This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    37분

  2. 2월 17일

    Navigating Multi-Brand Franchising with Jon Utterback

    In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, for a candid conversation with Jon Utterback, an Indiana educator, coach, and multi-brand franchise owner who has built a second career in entrepreneurship while spending more than 30 years teaching high school social studies and coaching football, wrestling, and golf. Based in Plainfield, Jon co-owns and operates Mosquito Joe, The Brothers That Just Do Gutters, and a Christmas lighting business, translating the leadership lessons of the classroom and the field into scalable service companies.   In this episode, Jon reflects on his transition from public school teacher to franchise operator, the realities of growing multiple brands at once, and the discipline required to build strong teams and sustain customer loyalty. He discusses the critical role of franchisor support, the need to adapt to shifting market conditions, and the practical systems that make service businesses succeed. A devoted husband and father of two elite-level volleyball players, Jon brings a perspective grounded in resilience, accountability, and long-term growth. The result is an honest, experience driven look at what it takes to lead in education, athletics, and franchising.   Key Highlights Include:   ·     Jon's Journey into Franchising ·     Expanding to Multiple Brands ·     Leadership and Team Building ·     Business Synergies ·     Advice for Aspiring Franchisees   Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.   Don’t miss out on all things FranchiseU!: Website: FranchiseU! Instagram: @franchiseu_podcast Facebook: @FranchiseU Podcast Twitter: @franchiseupod TikTok: @franchiseupod   Reach out directly to Dr. Kathy Gosser via LinkedIn.   This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    32분

  3. 2월 3일

    From Dance Instructor to Multi-Unit Owner: The Journey of Emily Bergman at Arthur Murray Dance Studios

    In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, sits down with Emily Bergman, a multi-unit franchisee, and area director with Arthur Murray Dance Studios. Emily shares her inspiring journey from starting as a dance instructor at the age of 19 to opening her first studio at 24. She discusses her path to success, which includes breaking sales records, expanding to multiple locations across Central Florida, and recently being appointed area director. Emily provides insights into the unique challenges of running multiple studios, maintaining a motivated team, and the support system within the Arthur Murray franchise. She emphasizes the role of intentionality in building a strong internal culture and the significance of open communication and teamwork.   Key Highlights Include:   Introduction to Arthur Murray Dance StudiosMeet Emily Bergman: A Journey of EntrepreneurshipOvercoming Challenges and Embracing OpportunitiesThe Business Side of DanceExpanding the Franchise: Multi-Unit GrowthAdvice for Aspiring Franchisees  Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.   Don’t miss out on all things FranchiseU!: Website: FranchiseU! Instagram: @franchiseu_podcast Facebook: @FranchiseU Podcast Twitter: @franchiseupod TikTok: @franchiseupod   Reach out directly to Dr. Kathy Gosser via LinkedIn.   This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    24분

  4. 1월 20일

    Balancing Franchise Law, Leadership, and Life: A Conversation with Carriann Sillman

    In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, sits down with Carriann Sillman, in house counsel for the Coldwell Banker Real Estate franchise system and Vice President of Legal at Anywhere Real Estate, Inc.. Carriann shares her inspiring, non-traditional journey to legal leadership, balancing family, work, and night school. She discusses the dynamic role of legal strategy in a massive franchise system, emphasizing the importance of judgment, trust, and teamwork. Carriann also delves into the complexities and challenges franchisors face today, the critical balance between supporting franchisees and protecting the brand, and offers valuable advice for aspiring legal leaders and women pursuing non-traditional career paths.   Key Highlights Include:   Carriann Sillman's Unconventional Path to LawCareer Growth and Legal LeadershipDay-to-Day Work as Chief Legal OfficerLegal Complexities in FranchisingAdvice for Aspiring Franchise Lawyers  Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.   Don’t miss out on all things FranchiseU!: Website: FranchiseU! Instagram: @franchiseu_podcast Facebook: @FranchiseU Podcast Twitter: @franchiseupod TikTok: @franchiseupod   Reach out directly to Dr. Kathy Gosser via LinkedIn.   This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    31분

  5. 1월 6일

    Scaling a Breakfast Brand with Heart: Insights from Ricky Richardson, CEO of Eggs Up Grill

    In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, interviews Ricky Richardson, CEO of Eggs Up Grill, one of the fastest-growing breakfast, brunch, and lunch franchises in the country. Ricky shares his extensive experience in the restaurant industry, including his significant tenure with TGI Fridays, where he served as US President and Global Chief Operating Officer. He discusses his leadership philosophy, the importance of culture and guest experience, and the challenges and rewards of scaling a franchise. Ricky also delves into the unique aspects of Eggs Up Grill, their community-centered culture, and the robust support system they provide to franchisees, many of whom are new to the restaurant business. The conversation highlights Ricky's passion for the industry and his commitment to making each guest experience exceptional.   Key Highlights Include:   ·     Introduction to Scaling a Breakfast Brand ·     Meet Ricky Richardson: Career Highlights ·     Ricky’s Key Leadership Experiences ·     Lessons from TGI Fridays ·     The Breakfast and Brunch Market ·     Recognition and Culture at Eggs Up Grill ·     Future Vision and Personal Reflections   Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.   Don’t miss out on all things FranchiseU!: Website: FranchiseU! Instagram: @franchiseu_podcast Facebook: @FranchiseU Podcast Twitter: @franchiseupod TikTok: @franchiseupod   Reach out directly to Dr. Kathy Gosser via LinkedIn.   This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    34분

  6. 2025. 12. 23.

    From Medical Devices to Mocha Lattes: Donny Bradley's Unique Entrepreneurial Journey with Lola Beans

    In this episode of FranchiseU!, Dr. Kathy Gosser explores the exceptional journey of Donny Bradley, founder of Lola Beans, a fast-growing coffee brand. Starting from a career in medical device sales, Donny's path took a radical turn after discovering Alaska's iconic coffee shacks. The episode covers his transition to entrepreneurship, the inspiration drawn from Alaskan coffee culture, and the importance of good energy and customer connections in building the brand. Donny also discusses the challenges and surprises of becoming a franchisor, the importance of finding the right franchisees, and the role of his family in making Lola Beans a success.  Key Highlights Include:The Alaskan Inspiration and the Transition from Medical Sales to CoffeeThe Importance of TeamworkThe Coffee Industry's Growth PotentialDetails of a Unique Franchising Journey The Importance of Having the Right TeamCreating a Positive CultureReal Estate and Site SelectionQualities of Ideal FranchiseesPride in Family and Team Interested in Franchising? Lola Beans FranchisingClick below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    34분

  7. 2025. 12. 08.

    Garrett Reed and Eli Cohen: A Deep Dive Into a Fast-Growing QSR

    In this episode of FranchiseU!, Dr. Kathy Gosser takes a deep dive into the rise of Layne’s Chicken Fingers, one of the fastest-growing brands in the QSR space. Kathy sits down with Garrett Reed, CEO of Layne’s, and Eli Cohen, a rapidly expanding multi-unit franchisee, to explore their journeys, their philosophies, and the culture that makes Layne’s Chicken Fingers stand out.   Garrett shares how his roots in College Station and his extensive career in commercial real estate development with Starbucks, Corner Bakery, Dunkin’ Donuts, Radio Shack, and Zale’s prepared him to steward Layne’s into its next era. After co-founding Main & Main Capital Group and developing more than 200 franchise units across 37 states, he purchased the iconic College Station chicken shack in 2016. Since then, he has elevated operations, opened multiple corporate locations across DFW, and set an ambitious goal: 100 Layne’s Chicken Fingers restaurants in the next five years. Garrett also explains the beloved Astro Chicken concept and how it embodies the brand’s values, quality, and guest experience.   Eli brings a franchisee’s perspective to the conversation. As Founder and Operator of C5 Restaurants, he leads one of the country’s strongest Fazoli’s platforms and is actively developing Smalls Sliders and Layne’s Chicken Fingers across West Texas. With a background in real estate investment banking at Citigroup, private-sector development at the World Bank, and more than $600 million in real estate acquired through Cohen Rojas Capital Partners, Eli describes his transition into franchising and why Layne’s culture, support, and product made it the perfect fit.   Together, Garrett and Eli unpack what makes a successful franchisee, the role culture plays in brand growth, and why Layne’s Chicken Fingers is poised to become a national favorite. Their enthusiasm for the food, the franchise partners, and the future is unmistakable.   Topics Covered: ·     The Challenges and Learnings of Franchising ·     Layne's Unique Brand and Culture ·     The Complexity of Space Travel ·     Balancing Technical and Laid-Back Approaches ·     Franchising as a Growth Strategy ·     Qualities of a Successful Franchisee   Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.   Don’t miss out on all things FranchiseU!: Website: FranchiseU! Instagram: @franchiseu_podcast Facebook: @FranchiseU Podcast Twitter: @franchiseupod TikTok: @franchiseupod   Reach out directly to Dr. Kathy Gosser via LinkedIn.   This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    16초

  8. 2025. 11. 24.

    Brian Goldstein: From Taco Bell Team Member to Multi-Brand Franchise Owner

    In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Brian Goldstein, President and Owner of Fulenwider Enterprises, to explore one of the most remarkable career journeys in the restaurant industry. Brian started at Taco Bell at just 16½ years old and worked his way up through nearly every leadership position imaginable, ultimately serving as COO of KFC and leading its national operations turnaround.   After 32 years in corporate leadership, Brian switched to the franchisee side, where he now is partial owner of Fulenwider Enterprises, which operates nearly 160 Taco Bell and KFC locations across the Southeast. He shares how he built a winning culture rooted in respect, people development, and operational excellence. Brian also breaks down the keys to a high-performing franchise system, the value of strong franchisor relationships, and what it truly takes to grow a thriving multi-unit organization.   Listeners will hear Brian’s insights on: Brian's Journey from Taco Bell employee to being a KFC Corporate SuccessBalancing Family and BusinessThe ‘Best On Block’ PhilosophyWhat Makes a Great FranchisorServing on Franchisee BoardsAdvice for Aspiring FranchiseesChallenges of Franchise Ownership  Beyond business, Brian shares a look into his life in Belmont, NC, where he enjoys time outdoors with his wife Barbara, their three children, and four grandchildren. From gardening and ATV riding to supporting military families, St. Jude, Boys & Girls Clubs, and hunger relief efforts, Brian’s commitment to service extends far beyond the restaurants he leads.   This episode is packed with leadership lessons, heartfelt stories, and practical advice for anyone looking to grow in franchising—or inspire their teams to greatness.   Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.   Don’t miss out on all things FranchiseU!: Website: FranchiseU! Instagram: @franchiseu_podcast Facebook: @FranchiseU Podcast Twitter: @franchiseupod TikTok: @franchiseupod   Reach out directly to Dr. Kathy Gosser via LinkedIn.   This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.

    19분
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FranchiseU! is your inside track to the franchise world—whether you’re a franchisee, franchisor, investor, entrepreneur, corporate exec, or just franchise-curious. Hosted by Dr. Kathy Gosser, a leading voice in franchise education, the podcast features insightful interviews with industry pros and rising stars, from franchise owners to C-suite leaders, support specialists, scholars, and students. Each episode dives into real stories, lessons learned, and strategies that shape the franchise industry. Dr. Gosser brings her expertise and energy to every conversation, unpacking key takeaways and offering personal insights that connect the dots between theory and practice. It’s part conversation, part classroom, and all about helping you understand and thrive in franchising.

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  • 제작진
    Dr. Kathy Gosser, Yum! Center for Global Franchise Excellence at the University of Louisville
  • 방송 연도
    2021년 - 2026년
  • 에피소드
    127
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    © Copyright 2026 FranchiseU!
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