Tech Talks Network

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Chaîne • 8 émissions

Technologies

Technologies

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Technologies

Technologies

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Technologies

Technologies

Chaque semaine
Technologies

Technologies

Chaque semaine
Gestion

Gestion

26 juil.
Technologies

Technologies

24 sept.
Affaires

Affaires

11 août

20 MAI

ServiceNow Accelerates AI Adoption in Field Service Management

In today’s episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it’s also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?

20 mai

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30 min
21 JUIN

Resilience Over Panic: Rethinking Ransomware with Trevor Dearing of Illumio

In this episode of The Business of Cybersecurity, I speak with Trevor Dearing, Director of Critical Infrastructure at Illumio, to unpack some eye-opening truths from their latest ransomware report. We explore why more than half of global companies still have to halt operations when ransomware strikes and why so many UK businesses remain reluctant to report incidents. Trevor shares candid insights into what is working, what is not, and why shifting focus from prevention to containment could be the real key to resilience. He explains how modern containment tactics like advanced obfuscation and one-click ringfencing can limit damage and keep critical operations running, even when attackers break through. We also discuss why only 13 percent of companies believe their cyber resilience is strong enough and what it will take to close that gap as regulations tighten worldwide. If you want a grounded take on how to prepare for the attacks that will inevitably come, rather than just hoping they never do, this conversation is for you. Search Tech Talks Network for more episodes that connect cybersecurity and real-world business strategy.

21 juin

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23 min
23 JUIN

Fixing Legacy Data: How Quesma Reinvents Database Migrations and Insights

On this episode of IT Infrastructure as a Conversation, I explore a fresh approach to one of the oldest headaches in enterprise IT: migrating legacy databases without breaking everything. My guest is Jacek Migdał, co-founder and CEO of Quesma, a startup tackling the messy reality of old data stacks, rigid licensing, and costly, high-risk migration projects. Jacek shares how Quesma’s database gateway acts as a smart proxy, allowing companies to switch data stacks gradually, test changes safely, and avoid the dreaded “big bang” migration that so often fails. We unpack how Quesma blends pragmatic engineering with AI-driven automation, from SQL extensions that enrich data inside the database to “smart charts” that generate meaningful visualizations without complex BI tools. Jacek also explains why even modern industries like telecom and travel still wrestle with legacy systems and how a flexible, proxy-based approach keeps critical operations online while modernising behind the scenes. If your team is wrestling with outdated data infrastructure but cannot afford downtime, you will want to hear how Quesma turns risky transitions into manageable, incremental improvements. This is a candid look at the reality behind today’s data stack promises and a reminder that when it comes to enterprise infrastructure, practical steps often beat grand plans.

23 juin

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23 min
19 MAI

The BI Paradox: How Indexima Is Rebuilding Analytics from the Backend Up

In a world where business users expect instant insights from tools like Power BI and Tableau, few stop to consider the heavy lifting happening behind the scenes. Dashboards may look simple, but the infrastructure powering them often involves layers of complex data engineering, expensive queries, and frustrating delays. This mismatch is what Nicolas Korchia, Co-founder and CEO of Indexima, calls the BI paradox. In this episode of IT Infrastructure as a Conversation, Nicolas joins Neil to explore how Indexima is solving this issue by automating the most painful parts of business intelligence. Rather than forcing engineers to build yet another manual data pipeline, Indexima uses AI to identify query patterns and automatically generate dynamic tables directly within Snowflake. The outcome is faster dashboards, lower compute costs, and a smoother experience for analysts and engineers alike. We unpack how Indexima’s engine monitors live dashboard usage, detects inefficiencies, and rewrites queries on the fly to target optimized aggregation layers. This not only improves performance but also contributes to sustainability by reducing the volume of data scanned and processed. For organizations under pressure to balance data speed with environmental impact, it is a practical and forward-looking approach. Nicolas also shares real-world use cases from retail and finance, where customers have slashed dashboard load times from minutes to milliseconds and eliminated the need for nightly data extracts. The conversation touches on broader trends too, including the role of large language models in BI workflows and how tools like ChatGPT might soon assist in building semantic layers. For anyone responsible for scaling data infrastructure, this episode provides a grounded look at how automation is reshaping BI from the ground up. If your teams are still wrestling with slow dashboards and spiraling query costs, this is a conversation worth listening to. What if the future of analytics was not about working harder, but about letting your infrastructure work smarter?

19 mai

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25 min
7 JUIN

Zscaler on Building Cyber Resilience from the Ground Up

When I spoke with Mark Lluic, CEO in Residence at Zscaler, on the Business of Cybersecurity podcast, we didn't spend time rehashing the basics. We looked at how leadership thinking must evolve. If your security posture is still built for light rain, what happens when a hurricane hits? Mark has spent years helping organizations rethink security from the ground up. Instead of chasing alerts or layering new tools onto outdated systems, he advocates for a proactive, systems-first approach. One that prioritizes architecture and continuity over quick fixes. Zero Trust Isn't Just for Remote Work Zero Trust started as a security fix for remote access, but that's just one piece of the puzzle. Mark made a sharp observation: many companies still trust users more when they're sitting in the office. That's a dangerous assumption. Modern Zero Trust means treating all traffic with the same level of scrutiny, regardless of its origin. Every access request should be evaluated based on its context: who is making the request, what device they're using, what they're trying to do, and whether that behavior fits a known pattern. The Problem with the Patch-and-Pray Model Security teams often react to new threats by throwing more tools into the mix. Over time, this patchwork creates more problems than it solves. Complexity grows, visibility shrinks, and attackers exploit the gaps. Mark pointed to research showing that many teams are overwhelmed by the tools they already have in place. Others are held back by outdated systems or a lack of staff with the right skills. That creates a situation where attackers need to succeed once, while defenders must stop everything every time. A Better Way Forward: Resilient by Design So, what does a stronger strategy look like? Mark recommends starting with architecture. Build systems that expect disruption. Apply continuous risk assessment. Incorporate business continuity from the start rather than as an afterthought. And don't limit Zero Trust to a single use case. Make it your foundation. For leaders looking to take action, Mark laid out some clear first steps: Start by reviewing where Trust is currently assumed. Challenge those defaults. Apply the same standards inside your network as you do for external traffic. Think about context every time you evaluate access. Ensure that your legacy systems are also included in this effort. But remember, you don't need to replace everything overnight. Resilience is about ensuring your organization remains standing, regardless of what challenges it faces. That means planning, testing your response, and building security into your infrastructure not bolting it on later. Listen to the full episode to hear why this shift is a leadership decision that defines how your organization faces tomorrow's threats.

7 juin

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26 min
29 SEPT.

Experian’s AI Fraud Report: SIM Swaps, Voice Cloning, and Smarter Countermeasures

Experian’s Chief Product Officer for Identity and Fraud in the UK and Ireland, Paul Weathersby, joins me to unpack how criminals are using generative tools to fabricate documents, clone voices, perfect phishing at scale, and stitch together synthetic identities. We dig into the sharp rise in SIM swap attacks, why eSIM provisioning can accelerate takeovers, and how coordinated crews now treat fraud like a business with playbooks and orchestration. Paul explains what works on the defensive side right now. Think adaptive, multilayered authentication that reacts to real risk signals, mobile network checks to identify recent SIM changes, behavioral biometrics, enhanced document and liveness detection, and AI that accelerates investigations while reducing false positives and compliance costs. We also look at more innovative data use, graph analytics to expose fraud rings, cross-industry intelligence sharing, and the FCA’s supersized sandbox that helps teams test models at high volume. If you care about stopping account takeovers without breaking customer experience, this conversation is a practical blueprint for 2026 and beyond. SIM swapping increased by over 1,000% How to protect yourself from SIM swapping ********* Visit the Sponsor of Tech Talks Network: Land your first job in tech in 6 months as a Software QA Engineering Bootcamp with Careerist https://crst.co/OGCLA

29 sept.

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29 min
3 SEPT.

Human-Centered AI- Zebra’s Strategy for the 80% of Workers Often Overlooked

AI conversations often center on coders, designers, and office-based teams, but what about the people who keep goods moving, shelves stocked, patients cared for, and factories running? They make up almost 80 percent of the global workforce, yet much of the technology talk overlooks them. In this episode of Business Technology Perspectives, I sit down with Tom Bianculli, Chief Technology Officer at Zebra Technologies, to explore how AI is being designed for the shop floor, the warehouse aisle, and the hospital corridor. Tom outlines Zebra’s long-standing mission to “deliver productivity at the point of activity,” and explains how AI fits into that vision. The company’s approach is not about replacing people but augmenting their capabilities, reducing repetitive tasks, and enabling faster, more accurate decision-making. We discuss Zebra Companion, the company’s AI-powered assistant for frontline teams, which features four dedicated agents for knowledge, sales, merchandising, and device support. Early pilots have shown strong adoption, with workers reporting greater empowerment and employers seeing reduced attrition. We also dive into the role of machine vision, 3D scanning, and RFID in driving efficiency across retail, logistics, and manufacturing. Tom shares examples ranging from automated shelf checks to high-speed industrial inspection, and from wearable cameras that guide item picking to omniscient store concepts that combine real-time inventory awareness with operational intelligence. The conversation goes beyond features and functions to focus on human-centered automation — the belief that AI works best when it collaborates with people, adapts to their experience level, and integrates seamlessly into their daily tools. For business leaders seeking ROI, we talk about where AI delivers measurable impact today, the infrastructure needed to support it, and the opportunities on the horizon for physical workplaces. If you’ve been wondering what AI can really do for the teams who keep everything moving, this episode offers a clear and practical perspective. ********* Visit the Sponsor of Tech Talks Network: Land your first job in tech in 6 months as a Software QA Engineering Bootcamp with Careerist https://crst.co/OGCLA

3 sept.

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39 min
5 MAI

From Insight to Impact at Qualtrics X4: The $860B AI Opportunity

Recorded live at the X4 Summit in Salt Lake City, this episode features a compelling conversation with Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute. With a deep background in experience management and a passion for helping organizations translate strategy into results, Isabelle shares new insights from recent research in partnership with McKinsey, revealing how AI could unlock as much as $860 billion in customer experience (CX) impact—possibly more. We unpack why just 12 percent of organizations have a company-wide AI strategy and explore the very real gap between potential and implementation. Isabelle describes the common trap of "pilot purgatory," where teams experiment with AI in isolated silos but fail to scale efforts across the business. Her message is clear: companies must shift from scattered tests to strategic, outcome-driven action. Throughout the conversation, we explore how AI can drive measurable business improvements in three key areas: workforce productivity, revenue generation, and operational efficiency. Isabelle also introduces the concept of Agentic AI, a new phase of automation where AI takes on full workflows instead of just assisting humans. She offers real-world examples of companies like Fiserv that are already applying AI to reduce churn, personalize experiences, and generate new revenue streams. From debunking myths about needing perfect data to outlining how AI success depends on leadership support, governance, and imagination, this episode provides both strategic direction and practical takeaways. As regulatory pressure grows and competition accelerates, organizations that move decisively will gain the most ground. What will it take to stop running pilots and start delivering impact? Tune in to find out.

5 mai

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22 min
3 JUIN

Cloud PCs, Hybrid Work, and the Future of Endpoints with Microsoft’s Scott Manchester

In this episode of Conversations from the Show Floor, recorded live at IGEL’s Now & Next Summit in Miami, I sit down with Scott Manchester, Vice President of Windows 365 and Azure Virtual Desktop at Microsoft. Scott describes himself as a leader with his head in the clouds and his feet firmly planted in enterprise IT. That mindset shapes this practical, insightful conversation about how Microsoft and IGEL are working together to modernize endpoint computing. We explore: Why the browser is now the digital workspaceHow Cloud PCs simplify endpoint management at scaleWhat Windows 365 means for Windows 11 migrationsWhy IGEL’s thin clients and Linux-based OS are key for security and efficiencyHow industries like healthcare, finance, and government are moving to cloud workspacesScott shares the story behind building Windows 365 during the early days of remote work and explains how Microsoft is rethinking virtualization to deliver personal, secure, and flexible user experiences. From license sharing for shift workers to streamlining hybrid deployments, this is not about buzzwords—it’s about real change that IT leaders can act on. Whether you’re navigating a Windows 11 upgrade or planning your cloud desktop strategy, this episode offers a front-row view of where endpoint computing is headed and why IGEL remains a key partner in that journey. Is your organization ready to make the most of cloud PCs? Let’s find out.

3 juin

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22 min
12 MAI

X4 2025: Inside Atlassian’s Teamwork Lab: What Makes Hybrid Teams Thrive

How do you create a thriving team culture when colleagues are spread across time zones and may never share a room? At the X4 Summit in Salt Lake City, I caught up with Molly Sands, Head of the Teamwork Lab at Atlassian, and Emma Crockett, Head of People Insights, to explore how one of the world’s most data-driven companies approaches this challenge head-on. In this episode, we examine the intersection of behavioral science, workplace design, and people analytics. Molly and Emma explain how Atlassian builds distributed work environments that prioritize both performance and connection. They share real-world strategies for setting clear goals, improving asynchronous communication, and designing physical workspaces that actually support modern team dynamics. We also dig into Atlassian’s scrappy approach to experimentation, including how they test workplace ideas using behavioral data, and why a rotating role called "Chief Vibes Officer" helps drive psychological safety in distributed teams. Their approach blends evidence and empathy, challenging the idea that employee experience is either gut instinct or just another survey score. From the role of transparency in reducing friction, to why AI struggles without structured information systems, this conversation touches on the deeper layers of modern collaboration. We also unpack the common mistakes teams make—such as clinging to Zoom fatigue rituals—and how Atlassian avoids them by focusing on better information flow. If your organization is navigating hybrid or remote work and looking for practical, human-centered strategies, this episode offers lessons rooted in real research and tested at scale.

12 mai

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21 min

The Tech Talks Network is a curated ecosystem of podcasts designed to inform, challenge, and inspire business and technology leaders navigating digital transformation. With a growing portfolio of specialized shows, the network brings together diverse voices from across the enterprise technology space—offering nuanced perspectives on the trends shaping our digital future. Whether you're exploring AI integration, cybersecurity strategy, IT infrastructure, or startup innovation, the Tech Talks Network connects you to the insights that matter, from the people making it happen.