What does it mean to be a Gen-Z professional? It's about bringing your authentic self to the table in new ways and unapologetically searching for transparency and truth. In this episode, four Gen-Z Edelman colleagues chat about how they show up as their authentic selves—at home, at work and when interacting with brands. TRANSCRIPT Dani Jackson Smith [00:00:01] It's who you are at work after hours and back at home exploring every layer, finding out what makes you uniquely you and letting that shine back out into the world. It's authentic 365, a podcast that takes a glimpse into how some of the most inspiring people among us express themselves and make magic happen. I'm your host, Dani Jackson Smith, VP at Edelman by day, community enthusiast and lover of the people Always Edelman released the power of Gen Z Trust and the Future Consumer Report. The data identifies Gen Z as the generation of sensibility, breaking through myths and assumptions that Gen Z is simply the influencer generation cancel generation or TikTok generation. On this episode of Authentic 365, our London co-host Jermaine Dallas will be leading a conversation on Gen Z and authenticity from time spent at home and work to interacting with brands and finding truth in a sea of opinions. You will hear personal stories direct from people that identify as Gen Z. Jermaine Dallas [00:01:09] My full Gen-Z guests are from four different countries, and they have their own experiences to share with us. So first of all is Ali Al, ultimately who is an associate research analyst from Edelman's research DXI, Ali is based in our Chicago office. Next up is Asha Jani. Asha is an Account Executive from Edelman's Brand team in London. Then we have Kristen Bettencourt's, who is an account executive and influencer marketing based in Toronto. Finally, we have Sebastian Nicholas Schifrin, who is a senior account executive in the Paris brand team. So thanks everyone for joining us on the show today. What do you expect from brands--going to come to you first, Kristen, what you expect from brands and what will influence the purchase decisions that you make, how you sort of like an activist when it comes to choosing the brands that you buy from? Or are you more driven by price? Kristen Bettencourt [00:02:10] Yeah, I think when brands create relatable content, I'm someone that's very into fashion and lifestyle content, and I make a lot of my influence based on like, let's say, I follow an influencer. I see something come up on my for you page that I really like, like, for example, like those in North Face jackets are really popular, really kind of all around the world and everyone's wearing them and you see everyone kind of build different outfits with them. So that's kind of what drives my purchase. And even though it is a little bit more pricey, but you can see it's very diverse and you can wear them with a lot of different outfits. So when I see brands create relatable content, I know that definitely drives it. I know when we work with influencers and we work with like a specific type of influencer for a campaign, and they're creating that content that really relates to their brand, for example, and are working with HP and we work with the tech influencer them just like really getting into detail and spitting the facts and reviewing all the details of the product. You can really see how engaged their audience is because they really want to see every detail and that you're hitting all the questions. Jermaine Dallas [00:03:22] So I know you do work with influencers a lot anyway, Kristen. But do you think the influencers really do matter then when it comes to two Gen-Z and making the purchases they make? Kristen Bettencourt [00:03:34] I definitely do think they have a big influence because I know it works on me. Sometimes I know sometimes I'll be very rash on my decisions, so I'll see something come up and I know it's going to maybe sell out right away because the specific influencer wore it. I know that and I'm not the only one in my friend group thought that happens. Do, and we do see a lot of ROI with our our brands and like them, getting really good engagement on their posts and their click through rates have been amazing. And so we've been seeing results and we've definitely been seeing positive feedback. Jermaine Dallas [00:04:09] Ali, are you driven by influences? Ali Almeflehi [00:04:15] I would have to say no. So I'm not particularly social media guy, right, like I don't spend so much time on social channels, but when I do, I'm looking for content that I particularly like like, you know, business content, entrepreneurship content, stuff like that. I will say just to kind of tackle, you know, how how to get to someone like me who is young but may not be necessarily on social all of the time. You know what you say on social media matters, and I'll give you an example. I love a brand who can crush communications with Gen Z, right? Like a brand who can show up authentically in, you know, these kind of social platforms or these little hubs and destroy communications. And I'll give you an example. I was recently I was recently in in Portugal. I just got back two days ago, right? And I went to I went to Spain for the weekend, kind of like in between. And I realized that I love Spanish, like I love Spanish. I need to finish learning Spanish. And the first brand that came to mind was Duolingo. And now we have a bunch of like Gen-Z people here, and they're shaking their heads because, you know, like, this is a brand that is absolutely destroying communications with Gen Z, and they're super authentic. You know, they're really, really funny. They're they kind of, you know, balance communicating with us in the way that we like. And so that influenced my kind of decision to use Duolingo to kind of learn vocabulary and stuff like that. So those are the things that drive my purchase decisions when I'm scrolling you and the little time that I use TikTok and I see a brand like, you know, in the comments being like, really funny or I see a brand, it's like, you know, helping someone, you know where there was a there was, you know, something was light was shedded on like a particular problem that young people, you know, brought to the surface and then a brand tackled that problem. I love that. I think that's amazing. Ali Almeflehi [00:06:21] So I love the lingo as well. I just find that that a passive aggressive when you miss a couple. Oh, my goodness. Asha, what about you? Is the is the the brand communications important or is it all about the products themselves? Asha Jani [00:06:37] I think for me, it's all about how a brand shows up consistent consistently across all aspects of life it touches, so not necessarily just what they're doing on social or what they do in their communications, but also, yeah, how that all marries up. So with this product, people through to what it's putting out on its platform is all about how that matter is open and is consistent with each other from one holistic brand point. And I think the big thing for me probably is is that people piece and the I think especially with, you know, such a pivotal and tumultuous time that we're living through at the moment with climate change and COVID 19. And, you know, like social justice, I think the key thing to remember is that Gen Z are watching what your how you're interacting with your people and that is influencing what we're going to buy from you now. And also what we're going to buy from you in 10 years time, in 15 years time. And I think for me in particular, with with influencers any just mentioned, I think that they'll probably impact me on sort of cheaper short term purchases, but for the long term, more expensive investments. I don't feel that they they influenced me on the day to day, which I think is interesting. So if I see an influencer, you know, pushing a piece of clothing, I might be more inclined to buy it. But in terms of more expensive purchases, like some some tech or even, you know, however many years time when I start to buy things for a house, for example, I'm not sure that influenced me that then it will be more about the brand as a whole. And yeah, I think that's where I stand on it. Jermaine Dallas [00:08:24] So I'm hearing that the influences are important in certain situations. So all the stuff that the broader comes in, especially elements of purpose as well. Nicholas, what what influences you when you shop? Sebastien-Nicolas Chiffrin [00:08:40] I think I'm going to have to thread it with Kelly on that on that one. I'm not sure that I I don't much get influenced by influencers to get a product. I don't think that I'm expecting brands to show up on certain things. I'm more expecting from myself to make sure that when I'm purchasing something that aligns with my beliefs and what I should wear, I should buy from. I mean, it's just that I'm not going to buy a product if I think that it does not fit with why I believe in the long term. But if I'm truly interesting in something like right now, I have a huge interest in my skin because of of the mask that we are wearing, and I'm seeing a lot of pimples going out and I'm like going crazy in the mirror every day and every night looking on a way to just remove them. So I started following a trend through and certain friends with skincare and beauty influencer just to have a better sense of What should I buy? And and it's not like influencer that I'm looking for, just like I'm searching for different sources and different people that like me, people that try the product. And that said, OK. And if I if I'm seeing like a lot of reviews that are that are saying that the product is the good one is a good one and you'll see the results that you're expecting, then definitely I will buy it. But it still has to fit with my beliefs. Like if if the brand are interested in diversity and inclusion, obviously that's going to be a huge p