Practice Partners Podcast

Ami Assigal & Zac Pandur
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Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!'We partner you in your Healthcare Business'

  1. 3 DAYS AGO

    #74 - Persistent Recurring Practice Problems and How to Fix Them

    Send us your enquiry or question directly! Recurring problems are one of the biggest frustrations in healthcare practices. In this episode of the Practice Partners Podcast, Ami and Zac unpack why the same operational issues keep resurfacing in clinics and what practice owners and managers can actually do to stop the cycle. From staffing gaps and rostering chaos to communication breakdowns and unclear processes, many practice problems are not caused by people. They are caused by systems that were never clearly defined, implemented, or followed through. We cover: • Why the same operational issues keep reappearing in healthcare practices  • The real root causes behind staffing, scheduling, and workflow breakdowns  • Why unclear processes create stress, confusion, and inconsistency for teams  • The role of SOPs and systems in preventing recurring operational problems  • Why follow-through is one of the most underrated leadership skills in healthcare  • Building trust with teams through clarity, consistency, and accountability  • How hands-on leadership helps identify issues before they become bigger problems We also speak honestly about: • The daily “spot fires” that practice managers constantly deal with  • Staff disengagement and the warning signs leaders often miss  • Ethical dilemmas and complaint handling in real clinic environments  • Why many practices fix symptoms instead of solving the underlying issue If you are a practice owner, manager, or healthcare leader, this episode provides practical insight into identifying recurring issues and putting the right structures in place to prevent them. Running a healthcare practice will always involve challenges. But when systems are clear and leaders follow through, problems stop repeating themselves. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    42 min

  2. 8 MAR

    #73 - Nurse/Doctor Ratio's... Explained

    Send us your enquiry or question directly! Nurses are one of the most underleveraged assets in general practice. In this episode of the Practice Partners Podcast, Ami and Zac unpack what optimal nurse utilisation actually looks like in the real world and why it directly impacts patient care, workflow efficiency, and profitability. We cover:  • What the ideal GP to nurse ratio looks like and why it varies by practice size and service mix  • How to structure nurse appointment books for flow, not chaos  • The difference between busy nurses and productive nurses  • Reducing care plan time using IT tools, templates, and process design  • Balancing clinical tasks versus administrative creep  • How confidence, training, and scope clarity change everything  • Building proactive and opportunistic care into everyday consults We also speak honestly about:  • Underutilised nurses and the silent cost to your practice  • Doctor hesitation and its downstream effect on workflow  • Bringing nurses into clinical meetings and decision making  • Structuring handovers to maximise appointment time If you are a practice owner, manager, GP, or nurse wanting to tighten operations and improve patient outcomes, this episode gives you practical, implementable insights. Optimising your nursing team is not about adding more people. It is about using the people you have, properly. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    30 min

  3. 22/12/2025

    #63 - Part Two - Essential Eight with Jeff Hawkes (Your IT Desk)

    Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses. In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics commonly fall short, and what leaders should be prioritising to strengthen IT compliance and cyber resilience. This episode covers: Additional Essential Eight controls explained in plain EnglishPractical IT and cyber risks facing general practiceWhy IT governance is a leadership responsibility — not just an IT issuePassword Management - LastPass (#1 Password Manager & Vault App with Single-Sign On & MFA Solutions - LastPass)A valuable listen for practice owners, managers, and operational leaders who want to better understand cyber risk, compliance, and how to protect their practice in an increasingly digital healthcare environment. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    37 min

  4. 15/12/2025

    #62 - Part One - Essential Eight with Jeff Hawkes (Your IT Desk)

    Send us your enquiry or question directly! In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice. With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient trust. Ami and Jeff discuss: Why IT governance can’t be “set and forget” in general practiceCommon cyber and IT blind spots in healthcare businessesPractical considerations for practice owners and managersAs promised, further information about Cyber Security and Insurance can be found at https://www.dataprivacyinsurance.com.au/our-team/  Ami and the Practice Partners team recommend the expertise of Meena Wahi, Digital Insurance Specialist at Cyber Data Risk Managers (Data Privacy Insurance Australia), who works with healthcare practices to understand cyber exposure, data privacy risk, and insurance-based protection. A must-listen for practice owners and managers looking to strengthen their IT and cyber foundations. Support the show We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.au Find any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/

    36 min
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About

Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!'We partner you in your Healthcare Business'

Information

  • Creator
    Ami Assigal & Zac Pandur
  • Years Active
    2025 - 2026
  • Episodes
    76
  • Rating
    Clean
  • Copyright
    © 2026 Practice Partners Podcast
  • Show Website
    Practice Partners Podcast

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